Some of the employees are great, especially that older lady and the manager. And they're usually pretty good with following customizations on items. But i've noticed in the past few months that the inside smells really horrible. It straight up smells like used diapers inside. And they frequently forget to add your items to your bag. A few days ago I wanted to use the two free fries with a 20pc nugget coupon on the app, and I placed an online pickup order for that. I not only got dr pepper instead of coke (which I hate, so I couldn't even drink it), they also forgot half of the nuggets. I understand that this was around 12-1am so im not as upset, but on the other hand, this has been happening for a while. Shame on me for not checking the bag until I got home, but I feel like I also shouldn't have to. Anyways, some nice workers. This location is good with picking up special notes/item customizations. Store smells really bad on the inside. Forget items frequently. read more

This is a horrible place! The employees are rude as hell and won't even take your order. Instead they give you dirty looks and then shout, go use the kiosk as they walk away! read more

Door dashed breakfast here and they left out both my hash brown that came with my meal and the extra one i ordered. They also left out my soda i had ordered to. Luckily I received half my breakfast I ordered. read more

Staff is rude. Went in to ask a simple question was ignored. I had to walk in where they were cooking food to be acknowledged and then was met but nastiness. Switch to robots, they do their job without the attitude. read more

Never going back to this place again especially with the rude people who work there. Like mofo without customers your ass would be jobless. It's all good they just lost another customer. Long waits, no customer service and now I know why they are always hiring at this location. read more

9/17/2023 around 8am I didn't get my receipt so I couldn't make a proper complaint. All 3 staff that assisted me was very rude this morning especially the lady at the first window. read more

Been waiting 10 mins just for an orange juice, this is the worst McDonald's in the nation.

Waited 20 minutes in line for a late night snack. Horrible service. Employees were rude.

Wanted to upgrade my large cup instead of a small. They won't take your order and can't upgrade on the kiosk then when i out special request guy looks at me like im stupid and won't charge me for an upgrade tells me I have to do it on the machine that won't let you. Fine i go outside get my Mcdonald's large cup. fill it up then the manager tells me no outside cups when i just got it. (told her it was from this morning) she then decides to tell me it's not their cup that they have the angel reese logo. then i show her the logo she decides to say "that's why you need braces" like fixing my teeth is some insult. After her amazing insult i ask for her name and she refused to give it me and not to mention out of uniform by not wearing it. But seriously this is who your manager is? yet alone let work with people. She should be fired not matter how you feel you should never disrespect someone like that. Mcdonald's seriously do better. read more

Waited in the drive through for 29 mins and it was an online order. There's no way and the only reason why I stayed is because I had people in front and behind me so I couldn't leave even if I wanted to. Shouldn't be that hard to put precooked meat onto a bun read more

I generally think it's a waste of time to write or read reviews of any fast food place, especially McDonalds. I mean, come on, what do you expect if you purposely choose to go to a McDonalds? But sometimes the bar gets lowered so far that one McDonalds stands out as winning the worst of the worst award. I honestly don't know why I came here. I was running late on errands and hungry for a quick cheap snack. When I walked in the door I ran smack into an employee screaming at the top of her lungs in Spanish to four other employees gathered in the main dining room. I assume one of them was her manager, and I assume she was very angry about something because after about five minutes of yelling she stormed off out the door. I have no idea why I stayed; the only thing I could think of is her coming back with a gun. So I tried to order a Big Mac meal, except McDonalds has opted to change the way they describe their menu so it is next to impossible to know what you're ordering. They no longer list the various sizes but instead the cashier tries to trick you into ordering a larger size. Apparently they're still trying to get the employees themselves to understand what that's all about because the cashier was so confused she had to ask for help from an equally confused co-worker. It ended up costing me over SEVEN BUCKS for a basic Big Mac meal. I've got news for McDonalds, I can list at least a dozen independent hamburger places around town that sell their burgers for less than $7 and they are far, far better burgers than a Big Mac. The dining room was full, with only one empty table (dirty) and a McDonalds employee sitting by himself eating lunch and taking up TWO tables. I have never seen any restaurant anywhere that allows their employees to eat their lunch in the main dining room, especially at peak busy lunch time. This employee was there when I arrived and still there when I left, casually playing on his phone. I mentioned the tables were dirty, did I mention that the whole place was filthy? Was cleaning up the job of the lunch-eating employee or the one who was screaming at the manager in the dining room? I got out of there as fast as I could, only to find two people having sex in the parking lot. I guess they were having it their way. Mark this McDonalds down and NEVER come back, ever! read more

McDonald's - Are you freakin' kidding me?!?! - Fast Food Near Me - Mesa, Arizona

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I've never been more disgusted when sitting down to eat my delicious mcdonalds order. I get tgetsame thing every time. and yet every time they are always so slow, I came here for my lunch one day and the wait was 15 minutes!! that was half of my work lunch time. ridiculous, so then I was left with no choice but to scarf down the food with 10 minutes left on my lunch, then I got a tummy ache. then I threw up at work. so then I was FORCED to leave work early, not getting all my hours, not getting paid, losing money on my paycheck, and now I'm behind on my rent. thanks a lot mcdonalds. also the ambiance had screaming children and this annoying beeping every mcdonalds seems to have. read more

Go anywhere but here! The worst service and food for way to high priced not even average fast food! Tables were filthy, all tables, food took way to long to come out.Food was like warm and if the health dept. showed up they'd be in trouble! When we were leaving order ice cream sundaes for the kids but had to wait for them to heat up the chocolate! VERY UNEXCEPTABLE, WE WILL NEVER BE BACK! Corporate should get another manager but I'm sure nothing will be done! read more

The food was good and the service fantastic. We had to wait a little bit but the food came out hot and fresh

Manager Amy called me a b**** and a Karen in front of my kids for asking her how to use the app. Very unprofessional.

Worse service ever of all McDonalds waited thirty minutes to receive my food this is ridiculous never again

How do you charge almost $5 for this 1/4 lb with cheese ....An ugly reminder why I don't frequent McD's. read more

McDonald's - a hand holding a hamburger - Fast Food Near Me - Mesa, Arizona

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We visited on 2/12/2020 for dinner with our big family. Great service and always happy kids with happy meals. Saved this tired mommy from making dinner for an army! Thank you to the manager and employee who helped us get our sons lost toy from the kid cage read more

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It was 11:00 and I waited 25 minutes in the drive through so I decided to pull up to the window to see if anyone was there. There was one gentlemen in the back making a drink and his headset was not on. I parked to go inside, lobby was locked, so i decided to go through the drive through to see if anyone would respond, again no one did. I waited another 10 minutes in the drive through, pulled up to the window again and his headset was on the counter. Terrible service. read more

So why is it your hours say open till 12, but I'm here 11:25 and no one is there to take my order. I can literally see the workers inside, how hard is to do you job. This place is a joke. read more

This McDonald's does not follow the standard of any other McDonald's where every order should be treated the same. I ordered an ice cream cone, and I was handed a half melted tiny cone, and when I asked that I have a normal McDonald's ice cream because the one I was given was half melted and half of the normal size, the girl at the window literally said "that's nice, but no" and slammed the window shut. I called to speak to the manager about the person at the drive thrus attitude, and it turned out she WAS the manager. Does McDonald's not provide proper training to their management on how to treat customers, or was this just a bad hire? I have always been taught to treat people with kindness and take pride in your work! Nobody who treats customers that way should be in a leadership position EVER. Really embarrassing bad look for the franchise owner, especially when I have been a frequent loyal customer who has spent hundreds of dollars here. There's so many bad reviews on this location I'm sure the management doesn't take them seriously, but the franchise owner should really step in and start taking control of the place because the management is soiling the place with horrendous customer service. read more

Apparently they like to throw a hot n spicy patty with cheese on a mcgriddle bun instead of the bacon egg and cheese like I had ordered. read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Mesa, Arizona

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They got the order correct! 5 stars! A quarter pounder with cheese and 3 large fries at 8 PM. The fries were filled up all the way and the food was warm. We were satisfied. read more

McDonald's - a basket of french fries - Fast Food Near Me - Mesa, Arizona

Rude workers. Took about 20 min to get an online order that I had ordered 15 min prior to getting there. And workers were rude since I parked in a mobile order spot and not right around the corner. They didn't even look that we parked right in front of the store haha by all the reviews I assume they've always been rude read more

No complaints...you know what your getting. Fast service and consistency all good. Egg McMuffins for all.

Unfortunately, I have been trying to get a milkshake and every time I come there out of ice cream. I really want to try the new peanut butter milkshake, but I am going to have to go over to signal Butte instead from now on if I continue not to be able to get it here. read more

worst mc ever. very slow service. and workers just talk not much work. bounch hs kids with no interest to help their customers

They close way sooner than midnight. I get Covid and all but change your hours accordingly online to reflect your hours of service.

2035 Ellsworth rd mesa closed early employees were inside they didn't put up a sign closed I called manager Ann answer very rude said she closed early should be open till 12am per website she said 11pm I was in line they took order from car in front of me and let the rest of us wait at drive thru. I had a mobile order was in line at 1152pm. read more

All of our food was cold and the French fries ARE OLD!! The only way to get warm food is to order a special order. I'm tired of this place and how they treat their customers. read more

Worst customer service ever I called because they messed up on a couple of apple pies in two McDoubles they're supposed to be strawberry baked thighs and two of my McDonald's was supposed to have Big Mac sauce on them well because I have kids and when the food got home they ate and they wouldn't replace my McDoubles with Big Mac sauce on them because they wanted me to bring the food back well I'm sorry my kids already ate cuz they were hungry a corporation like McDonald's should have no problem replacing somebody's food especially if they mess up read more

Never come here. Service is subpar at best and closing time means nothing. -5 stars.

By far my favorite McDonald's. The staff is always friendly and nice. The manager is also amazing! I usually just get a coffee.

Ordered the Big Mac Bundle, 2 cheeseburger Meal & extra large fry. When I arrived home, they had missed my two cheeseburgers. It was frustrating Bcs the drive thru was not busy and dining still closed, why would my order be incomplete? Ugh. Had to drive back which was inconvenient, as I was on my 30 min lunch time. They gave me my 2 cheeseburgers and was honestly hoping for a free drink or something due to their error. But, It Didn't happen. Came home to cold McDonald's fries :/. Not coming to this McDonald's anymore. I don't think they have a manager to be quite honest. No customer service. read more

I wish I knew where to start, these employees are some of the rudest and most incompetent individuals I have ever encountered. My experience today was less than fabulous as usual. I'm greeted immediately when I pull up the order box with "What's your order" rude, cold, and lacking customer service. I explain my meal which wasn't some 100 modifications special order, it was two burgers, 10 nuggets, and a medium shake all of which were meals. 1/3 fountain drinks tasted like soda water and was watered down with ice that melted on my three minute trip home. I asked and specified that one of the meals be large, which the attendant repeated back to me. Next I pull up to the window after ignored/dismissed by another no-shit given employee, where I hand them my card and they don't even make eye contact with me or say a word like how pathetic can this place be... Purchasing a "meal" that costs $40 for three people to eat, you'd expect to be greeted and spoken to like a customer opposed to an inmate. On top of all of these immediate concerns, they coldly hand me my order, which upon just a visual search is missing the shake and has all medium fries. I tried to explain this to the person working the window but they turned and walked away from the window so fast you damn near have to shout to get them to come back. This place is pathetic, one of the worst fast food places I've ever encountered. My order taker is notated as "KS#13" on the receipt that begs for me to take a random survey that will be thrown into the trash. This place sucks, get some food from the Circle K next door instead. read more

Terrible employees order food off grub hub McDonald's forgot to pack my nuggets and fry's and the lady that I called was giving attitude then proceeded to hang up on me I was being respectful till she started making a snarky comments. Then someone in my family called and said that isn't right and it's there fault they said it was grubhubs even though they pack the food. They proceeded to call him back and the manager cussed him out. read more

I had spoke to a manager earlier today and explain to him that the order was Des satisfying and he said that he would have their order replaced when I had got there in the evening a new manager was there she had explained to me that there was no guy manager there and that I must have called the wrong one when I tried to show her my receipt had the same phone number that was on my phone she said that wasn't their number the other employee said that it is their number she had us waiting in line in front of everybody shaming us she was rude as well I hope teacher customers I wear this and don't get treated the same way. read more

Waited for 25 minutes for curbside pickup. Finally went into the restaurant and still waited 10 minutes. Still got my order wrong. Guess I shouldn't expect much from employees that think that face masks are chin warmer. read more

Talk about poor customer service! They want increased wages yet can't ever get the order right! On top of that they are so rude and show poor customer service! How are you gonna argue with the customer when I point out you got my order wrong and said it was my fault the cashier punched in the wrong keys! WTF McDonalds??? Update.... you order a large fry and they don't even fill it up all the way. WTH? read more

McDonald's - a hand holding a bag of fries - Fast Food Near Me - Mesa, Arizona

Blame this one on Grubhub...ordered food as I have numerous times before and Grubhub straight dropped the ball. Not only was I charged but the order NEVER arrived. This McDonald's drive thru is always a zoo and they can never seem to get their things straight regardless which is why I was willing to have it delivered. I'd rather drive 10 miles out of my way then order from them again and trust Grubhub won't steal your order...absolutely ridiculous read more