Just go to DUNKIN' Try changing your internet hours to reflect your actual opening time!!! Really sucks when, as a traveler, and you deviate from your course and find out hours are wrong. Then to make it worse, the stupid employees don't tell you, but stare at you through the window like mindless apes. Good Job McD's keep hiring these Gen Z fry brains, you're not the only place to get breakfast in town!! read more

I visit this store on occasion, usually when I'm pushed for time. Staff is always cheerful. Stopped there this past Tuesday around 5:30. Not busy at all- lot nearly empty, 1 car ahead of me in the drive through. Ordered via the app, which I nearly always do. Gave my code, told to pull up. Order not ready! Told to pull ahead and wait. Waited for roughly 7 minutes. Car behind me received their order and left. Finally kid came out with someone else's order which i declined. Waited some more. Finally he comes out with what a quick visual check looked like mine. Get back to the office only to discover, nope it was screwed up to. Send off an email to customer "service ". As of this evening, crickets. What is going on with the management of this store? I wish I could say this is the first time this has happened but I'd be lying. read more

best mcdonald's in town, people do not give fast food places any credit or good reviews whatsoever because they don't expect anything from them, even if they had great service generally. this place is efficient and gets stuff right and it is clean inside the restaurant. i've heard multiple other people say this was the best mcdonald's in town. i think this place deserves a good review. read more

I have to give a shout out to this McDonald's. My family and I visit this McDonald's several times a week. The service is always super quick and our orders are always correct!!! This is a very difficult task at such a busy restaurant, but it's impressive to me how efficient the service is here!! This is one of the best McDonald's I've ever been to especially considering the amount of fast food traffic that goes through this restaurant!!! read more

McDonald's - Delicious cheeseburger!! - Burgers Near Me - Medina, Ohio

Tbh this McDonald's use to be like literally terrible, it still can be sometimes but like idk man drive thru has been pretty solid. I wouldn't recommend going inside because they are usually pretty focused on drive thru. Last time I went I went in and dined, it took about 10 minutes to get our food vs 3 minutes in the drive thru. They have been getting the orders right which use to the be the problem but it's been pretty good. read more

Have you ever watched paint dry? That's how it feels while you wait for your order to be taken when you go in. I can say that I will try and avoid going in at all costs. The drive-thru is much faster but, you still have to worry about missing a straw for your drink or getting a Big Mac when you ordered nuggets. These may seem like small issues but, I can say I waited a good 10 minutes until my order was taken. When I gave them cash, They struggled to count my change. I wasn't upset until it took another 5 minutes for them to ask for help from another worker. When I finally received my change back I went and found a table, as easy as it was because no one would be dumb enough to wait 20 minutes for some McDonalds. When I finally sat down I realized I needed mayo so I went up and asked a worker like I normally do. The worker said they didn't have mayo. I was surprised with the response because I (my fat self) go there more than enough to know they have mayo. Obviously, this was a new worker so I asked another one and They brought it right out to me. After all this, I finally got my food. Thinking nothing else could go wrong, I didn't have a straw, I went to get one from the dispenser and it was empty. So being the annoying customer, I asked for a straw. The worker pointed at the empty dispenser and said "They are over there". I replied back "It's empty". The worker realized I was right, grabbed me a straw, and refilled the dispenser. Another time I had a bad experience was when I ordered a Dr. Pepper and a McFlurry. The problem with this wasn't speed but the customer service. When I pulled to the first window I wasn't greeted with a hello or anything. The worker just took out her hand for my card. Once I was given my card back I pulled to the second window. This worker didn't greet me as well, and when I received my half-filled Dr. Pepper that had no Ice I wasn't happy. I asked the workers to add some more ice and Soda but they just laughed. When I received my McFlurry it was also half full and had no spoon. I had to go inside for the spoon and ice. This unsurprisingly took 10 minutes. The workers were not only lazy but were rude. I heard them complaining and talking about other customers. This was very uncomfortable as I knew they were going to talk about me once I left. Although I did nothing wrong. I wouldn't recommend the McDonald's on Wooster Pike unless you are absolutely starving and have your whole life to give up while you wait for some soggy fries and a strawless drink. With this being said I can say that this can be fixed with better management and training. I have some experience working in the fast food industry. When I worked at Culver's we treated all customers like family. We greeted them and even gave them free food when we messed up. It didn't matter who was actually wrong, the customer was always right. I can say if Mcdonalds modeled their staff to be like that it would be much more enjoyable for everyone. read more

Y'all want 16 bucks an hour but you can't figure out between the two of you that we told that you forgot our drinks and we finally had to go in to get them after waiting patiently where you pulled us up to. My brother in law finally after waiting 15 min and finishing our food as we waited on y'all went in to the drinks only to have some smart mouth say we hadn't waited that long. When I was younger I didn't matter how much we got paid I didn't matter whatever there was a sense of urgency and you took care of the customers these kids that are working at your location have no sense of urgency they don't care about anybody and they can give a crap less how they talk to customers I won't be back read more

Slowest fast food EVER! One breakfast sandwich and a Hashbrown takes 20 minutes. Terrible.

This place is the worst fast food in Medina, and apparently it doesn't bother them as they have no competition on this end of town so residents put up with the pathetic service at this location as there is nothing else with a drive thru without driving to the other side of town. This was my hot fudge sundae handed to me by the manager. Once we got to the window, we were informed that they were out of hot fudge and needed to refill it, so it would be a minute. Apparently, they don't have a microwave and the fudge dispenser isn't automatic because this cold blob of fudge is what was atop my ice cream. read more

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This is the only McDonald's I've ever been to that consistently serves raw, undercooked fries. The last few times before today the fries were cooked properly, so I was hopeful they had fixed the issue. Today was back to the same raw, cold mush. Returning to the store once again to get COOKED fries. How hard can it be? read more

This place seriously pisses me off every time I come here, and I'm done coming here now that I just said that. They make you pull up to the waiting spots all the time!! I had to pull up and wait for a Mcchicken (one of the easiest sandwiches to assemble on the menu mind you) and a small fry. There was one dude in front of me waiting in a spot (surprising right) and me and no one behind me. They weren't busy whatsoever. Get a grip on your speed and efficiency, it's one thing if your swamped but you weren't! Annoying!! read more

Ordered 4fish and 2 large fries pulled up and waited 10 min girl brings 1 bag with the 4 fish, and runs back in the door, I go in and told them I didn't get our fries, and the manager accuses me of scamming them for fries, she runs past me and goes to my car and confronts my 62yo wife, I told her to look thru our car, Why would we do this? No apology read more

This is a stop of last resort because - as so many others have noted - it is slower than slow, and even slower than that should you dare to order breakfast during non-breakfast hours. Inside? I did that once and never again. It's like watching a Greek tragedy unfold before your very eyes. Add to that a snarky and uncaring manager and, well, it's a good thing they're the only game in town in the puckerbrush of Medina. Extremely disappointing, uncaring and nonsensical. read more

French fries are always cold, burgers are room temp and cheese not melted. It actually turns your stomach. Muffins are cold with a room temp sausage and cheese not melted. Just bought 3 mcflurries and received milk with m n Ms in the bottom of cup. I am done. Rt 3 Wooster Pike McDonalds should close. They ruin the reputation of McDonalds! read more

Worst McDonald's in Medina. Always have to wait for food. This is it...no more. Ordered 2 sandwiches and fries....nothing special..was asked to pull up to first waiting spot. I waited 10 minutes and finally went into store with receipt and the lines were long there also. I questioned why so long and after a couple minutes they gave me my food without even saying sorry. I gave this place several chances...this was the last. Poor management,so slow, food cold by time I got it. McDonald's should be embarrassed. read more

Great p li a e to bring the kids. The food is on par with other McDonalds. The draw here is if you have kids the play area is bigger.

This is one of the best McDonald's I've been to. The main restaurant area was clean, the employee was kind and professional, the food was delicious, the pop machine was set up correctly, and the men's restroom was very clean. Great McDonald's. read more

This McDonalds way better than Leah Heidmans McDonalds at rte 71& 18 and Medina Rd in Montrose. This McDonalds has very nice people working who get your order right 1st try. Definitely my go to McDonalds in Medina. read more

Terribly slow service If I wanted to wait for my food I would have gone to a sit down resteruant read more

I live in SE Florida where the service at McDonalds is mediocre at best, and the employees are usually incompetent, resentful and entitled. So, coming here once a year when I visit Medina for Christmas is actually a treat. Not because it's McDonalds, but because the employees are soooo nice, friendly, and happy. I'm just here getting an iced coffee, and I witness the manager following all Covid protocol, taking employee temp before letting them work, etc. while being genuinely NICE to them, and I hear the employees coming in to work greeting each other as if they are friends and again happy to be there. I've never been treated this kindly at any McDonalds in Florida in the 20 years I've been there. Thank you! read more

HORRIBLE SERVICE!!!!! If I could I would give 0 stars The managers dont give a crap about the customers first off. Went to this location for lunch on my lunch break. Long lines and drive thru wrapped onto the street (I understand its lunch time on a Saturday) I waited over 15 mins for my food. I sit down and my sandwich is not correct. I asked for no onion and I actually got extra onions. I go up and stated it was messed up. The manager then tell the girl to re ring it. Now I sat and waited 20 mins more for a burger that they messed up!!!!!!!!!! My lunch break is now over and I have to hurry back to work while eating and driving because these workers cant follow orders. No apology nothing. Worst location. Will never be back!!!! read more

Has messed up on our border every single time we have gone here but today was the worst I paid $66 and never even got what I ordered we were still owed a Big Mac and a side of Big Mac sauce! One time I ordered a $15 bundle and never even got any of the fries and when I went inside to get the fries they still missed one of the fries! I would not recommend going here! read more

My husband stops here during the workday and always has great service and facility is always clean. Great management!

I had a horrible time at this mcdonalds. my friend arden works there and it's super slow. my other friend maddy spilled the ice cream mix and it got everywhere. you guys need to learn how to teamwork and work together to make sure people get there food on time and no one is waiting for a long period of tim read more

Kids love it here. It is great to bring the kids and let them play while I have a cafe mocha!

Worst McDonald's around, this morning it took 20 min to get to the window (even though there were only 4 cars), which wouldve been fine but they messed up my whole order, all 3 of my drinks, and left out a hash brown, then acted like it was my fault that they messed up, they need a better manager and the workers need a reality check about how the food industry works. read more

Went through the drive-thru at 8am on a Sunday, nobody was in line. Ordered several sandwiches, hash browns, and order of hot cakes for my family. Paid. Got to the hand off window and was told there was a wait. 20 minutes... nobody behind me. another single car waiting in the hold line. Watch as I sat there and the employee only brought out a single coffee. Finally as mentioned 20 minutes later my food was brought to me cold, no condiments as requested. ... I am so tired of this location I just left. I refuse to come back this location until either the business gets a new owner who cares or new management who has experience managing people. Unfortunately the issues are just not in the drive-thru but extend well into the lobby. Something has to give, as a previous employee of this company many years ago, this is a sad reflection of what glory it used to be. No wonder other company are always rated above McDonalds and they continue to decline, due to utter disregard to customers. My family and I have been to this location many times before, to find the pop station/ condiments counter in disarray and mess. Bathrooms not clean and the lobby with trash on the tables and food all over the floor. What is it going to take for someone to wake up? As someone who has owned a business and managed large groups of people, it's not hard. Just completely frustrated..... read more

the service was nice, served with a smile by josh, but took a bit to get out to us. also an employee began yelling at another one right in front of us which was weird. good food though. read more

New employee Alex Buchtinec has admittedly undercooked several mcChicken sandwiches on purpose along with several batches of mc nuggets. He also speaks badly about the McDonald's franchise and their food thereby breaking the contract he signed at the beginning of his employment. read more

Dat buchtinec, what a guy. I had a Mcchicken da other day and it was acceptionally delicious. He said hi to me and had great manners. He a very hard worker and makes the McDonald's franchise an outstanding place to work and eat. read more

Found a piece of plastic in my chicken nugget. I know it's not the responsibility of anyone at that store but you have to stand behind your product. So, after 2 phone calls we were told we could come in anytime and they would "replace our entire order". A couple days go by and my wife and I go in. We go up to the counter and quietly say we need to see the manager. I didn't want to make a scene or anything. Manager comes over and we tell him why we are here. He goes in the back, comes back with a form of some sort and tells us we have to wait for another manager to relieve him. And wait we did. Unfortunately we had much more to do on my day off and we ended up leaving. I would hate to see how they handle an emergency. Sorry. Can't grab the first aid kit or call an ambulance until someone relieves me. Anyway. My point in this whole rant...poor customer service. As a mechanic, when I have an upset customer I am expected to drop everything IMMEDIATELY and take care of the situation. It's called turning a negative into a positive. I gave them a chance and all I got is 2 negatives. I don't even want my "replacement meal" anymore. read more