This has by far been the worst McDonalds Ive ever been to. I was in the car going through the drive through and placing my order. The lady initially was very rude to me. Every time I would tell her a new meal she would use words like ugh or another one? When I asked if we could have ice cream she yelled WE DONT HAVE ANY!!! She also explained when I asked if she can put extra ranch that it will cost extra even though it has never costed extra at any McDonalds Ive been to. As I proceeded to the front I saw that she missed one of my orders. When I asked her to add it she told me I had to go back around the drive thru and order again. The entire time she handed our food she continued with rude remarks. I was going to ask for the manager when I saw on her tag that she was the manager. Overall Ive never had such rude service anywhere before!!!! read more

Pathetic. Who owns this store? They definitely should not be allowed to post the McDonald's arches. They should not be in business, period. My list of complaints are to long to list. TIP TO TOURISTS: DO NOT USE THE OUTSIDE LANE IN THE DRIVE THROUGH. We have been in KW over a month and we have NEVER received service from the outer drive through lane. We've tried 6 times. They never acknowledge you. We make bets. We've complained to "management" three times. They don't care. Too busy chatting with each other. Don't even bother telling them. You'll just annoy them if you try to point this out. Eventually you will have to pull up, park, and go inside. AND WAIT IN LINE. Meanwhile ... the inside drive through lane is backed up to the street. Food is usually cold or half way there. We will miss Key West ... but DEFINITELY NOT THIS MCDONALDS. read more

Easy order ....2 decaf coffees..... Paid and never received them. I highly recommend the Dunkin Donuts at the Valero gas station up the road. Don't waste your time at McDonalds in Marathon read more

Never a good experience. 20-40 min wait times in drive they. Orders wrong regularly. Will never return. If 0 stars was an option it would get a 0. Corporate should inspect and review this place. read more

Worst McDonald's I've ever visited in my life. Looks nice from the highway, but just keep driving til you see Wendy's. Dirty floors. No toilet paper. Inside service has terrible lines, but Drive thru service non existent after 9pm. read more

Avoid if u are in a rush. This is not a fast food branch. The staff had no enthusiasm and were extremely slow in service. Disgusting to see this. Hope someone reads this and reacts effectively. read more

WARNING. Unless you want to spend 15 minutes at the drive through speaker and still not have anyone take your order don't visit this place. Hoping that the first time it happened was a mistake I tried again, same thing for going inside to order. JUST DON'T DO IT - they are hopeless. read more

I'm going to pretend I never stepped foot in this hell hole for the sake of my sanity. I have never waited this much for 2 COFFEES in my entire LIFE. Do NOT come here if you are hungry, you are better off driving to the Publix across the street and buying your own food. read more

Don't stop here if you have someplace to go. 15 minutes in line to serve 6 cars. A new low!

This could quite possibly be the worst McDonald's on earth. I've never seen anything like it. I don't think I've ever gone there and successfully gotten what I asked for. They never give you napkins or straws and they never even say anything they just throw you your food and that's it. It takes about 30 minutes minimum to get through the drive through. It's insane read more

Sign on the door says dining room opens at 5am but it's 6:43am and everything is closed up and the drive thru is blocked!!

never opens on time . and food is often bad. needs serious help Employees arrive when they want apparently

Worst McDonald's ever. Ordered a soda and got charged for a coffee. Then when I said there was no carbonation the young man at the counter just shrugged his shoulders. That was it. I am visiting the Keys and will not be taking the family to this place for lunch or dinner (as I had previously planned). I should have read the reviews prior to my visit. They were correct!!! DON'T GO TO THIS MCDONALD'S EVER. read more

OMG. SLOW How can you run a store with six people in the order and prep side of the operation. One on the drive thru, one on the grill, one building meals. One kid just packed and calls out order, won't even get a drink for the order. Cashier runs her butt off. One cleaning the frier. 15 minutes to get a muffin and coffee. They ran out of coffee lids. How does that happen. The store is not that busy. Lucky I didn't have to drive. Buyer beware. read more

Very slow service in drive-thru. Person taking orders had mask under her chin. One employee was talking with the person taking my money for ~5 minutes, stopping everything for the entire 5 minutes. read more

This is literally the worst McDonald's I've ever been to in the entire country. Somehow they manage to be worse than the McDonald's in Tavernier, which I previously thought to be impossible. Save yourself the horrid experience and go in the grocery store, it will be faster. Or starve. Because even that is a better option than ever dealing with this disgrace. read more

Horrible food and service. Over 20 minutes for the worst food. Ordered by app with table number. Refused to bring to my table. Isn't that what the app is for? Rude employees.. read more

Worst McDonald's my fiancé and been to. First day at the keys they were out of everything we wanted that is Lemonade,fruit punch i could just go on. Just wanted something to drink other than COKE. Second day came for milkshake MACHINE WAS BROKEN. Never Again read more

Extremely slow service. The disorganization is unprecedented. Only one person taking orders with a line of nine people. And the young lady taking orders spent about 5min chatting with a friend who was having there order taken. The drive-through line is stacked up with cars. Several patrons are extremely frustrated because their order is taking so long to come out. A change of the "guard" is needed... read more

I think this is the slowest McDonald's that I have ever been to. I've been in line for over 15 minutes, just for two sodas, and I'm not even to the window yet. There were only five or six cars in front of me. read more

If you're in a rush DO NOT go there. This McDonald's is by far the nastiest one I've ever been to. It's a very dirty McDonald's location and smells horrible inside. I waited in line for 10 minutes for a large hot coffee. All the girl had to do was pour the drink so I could be on my way but she took her sweet time. Avoid this place if you can. read more

Never again! waited 1 hour and 25 minutes in drive up window cashier didn't know how to make change bill $5.37 I gave him $10.37 and tried to give me charge as if I gave him $10. Order was messed up, fries overcooked and cold same with the 2 cheeseburgers. I would have waited longer but 4 cars put Order in and after hour wait drove off read more

Waited in line forever in the drive through line. We pulled up, next in line for the speaker -there's two- and from start to finish it was 24 minutes. I could have gotten restaurant takeout in that amount of time. read more

Slowest fast food service I've ever seen. Food wasn't bad but most of the fries were undercooked. Go to Wendy's across the street read more

If I could leave 0 Stars I would This place is a joke 3 managers in there everything was touch screen when we walked in.. we were also the only ones there Went to order chicken nuggets you can only order in 4 packs So we ordered 2 of them 2 McDoubles a large fries, iced tea and an McCafe Mocha Frappe. Pay for the stuff and go sit down Hear a YO! Your food is ready but yea pick something else the frappe machine isn't clean and the person isn't here. I don't want anything else that's what I ordered. Well yea so I guess yo'all want your money back for that then... Well yes I do 3 managers in there and they were too damn lazy to clean a machine why wasn't it cleaned the night before??? Burgers were like rubber dry and disgusting the buns were hard as hockey pucks.. chicken nuggets were rubbery and the fries were so salty (and I LOVE salt) that even I couldn't eat them. Manager couldn't even figure out how to fill the napkin dispenser Then in comes a lady with a kid who proceeds to pull up her dress and pee right there while the mother is ordering ... No clean up they all walked around it Needless to say we hightail out we are now done and so grossed out it isn't funny Finally got home we were traveling and the next morning I call the number on the receipt. Give them all the info..oh someone will get back to you It ends up being one of the 3 managers that were there that day.. oh well we can give you a free.meal next.time... UMMM HELLO I LIVE 350 MILES AWAY NO What a disgrace to the franchise read more

Ordered two mcribs, both had not a drop of barbecue sauce on them. I can deal with the typical mistake..like getting unsweet tea when i ordered sweet tea, which happens here frequently too. But damn was I pissed off when I saw there was no bbq sauce on the McRibs, wanted to go back and..you already know. read more

Burger was made fine but service was horrible and took like 4 hours for us to get a freaking hamburger!

It takes so long to get food, and you can't escape once you place your order in the drive thru. You could quite literally slaughter your own cow, grind the meat and cook it yourself in less time than this drive thru. For your own sanity, do not go to this place. read more

1 star because you can't leave zero. I mean, you don't really expect much from McDonald's, but this was the absolute worst fast food experience. After 40 minutes of waiting (I know, shoulda left long before that) for our food to come out, we received a refund from the clearly overwhelmed manager. Not sure what's going on in there, but I hope they fix it. read more

This place has so many problems. Over charging, wrong food in bag, missing food in bag, not correcting mistakes or refunding over charged items, 30 min waits just to order (let alone get your order), attitude from management upon request to correct issues... They know they are one of two fast food joint in town and are just exploiting that fact... What A Joke, especially after the renovation . read more

I've been going to this location for so many years and you never really expect it to be great, but the past year it's gotten so much worse. Last time, I was overcharged in the drive-through and got the wrong order after waiting 20 minutes, and then had to go back inside a total of 3 more times because they kept messing up the order. It's gotten ridiculous enough that after they messed up my order again this time, I felt the need to write this review. I really hope someone in their management sees this and starts some improvement read more

Avoid this McDonald's at all cost. Took 30 minutes in drive through to get only drinks. Horrible service. Had to wait 5 minutes for bottled water. Finally left without the water. This place sucks. This place sucks. This place sucks. This place sucks. This place sucks. read more

Worst McDonald's ever. Out of milkshakes, long lines and poor greetings at counter. I've given them multiple chances, but no more.

Very disappointing. After stopping by on our road trip, we just wanted a quick food stop. We asked for extra lettuce and tomatoes and they never gave them to us, but still decided to charge us for it. We also specifically asked multiple times for no sugar in our iced coffee, and they put it anyway. the girl was pretty rude at the drive thru. She also pretended to scan our coupon and hoped that we didn't notice. will not go here again in the future read more

Worst McDonald's experience ever and that says A LOT. Ordered meals for a family of 5. Ordered my son a sausage McGriddle. Was charged for sausage egg and cheese. I got myself a 2 cheeseburger meal. I got 2 cheeseburgers, with no patty. Went in to get them fixed. McGriddle was fixed. But my cheeseburgers now became 2 double patty burgers. WITHOUT CHEESE. I just gave up and took what I had. The wait was extremely long. The service was poor, and the food was mediocre. I'll definitely will not go there again. read more

Dirty gross and disgusting. That is all. People super friendly but maybe some of that energy should be spent cleaning.

The absolute filthiest Mcdonald's I have ever seen in my life. Food and trash all over the tables and floor. We had to clean our own table. Our order was wrong and the fries were cold and stale. Whoever the owner of this store is needs to get in there immediately. read more

Giving 1 star because they won't let me give negative stars. This is absolutely the worst McDonalds in the history of McDonalds. I try not to stop at fast-food joints, especially when the local food is amazing, but it was one of the few places on the way to our hotel that was easy to drive and eat. Not only was the food cold and stale, but the customer service was anything but. I would hope that the management here is aware of how disgustingly rude the employees are, but I have a feeling the manager was one of the rude animals that gave us our food. I don't normally write a lot of reviews...but after a long day of flying all the way out to the Keys, I expect at least a tiny, friendly reflection of what this place has to offer (if any at all). Not a great start to my vacation. read more

this is the worst mcdonalds ive ever been too. avoid at all costs, not even kidding!! it took 45 minutes to get our food, there was a huge line of people and everyone was unhappy. i had to yell at the lady to get a straw and people were hardly moving inside. if i could give them a lower rating i would; total waste of my time. read more

We had to wait 10 mins for anyone to take our order for us we were the only people in the dining area . Lots horse play in kitchen area , messed up on my order went up to see if they would fix it waited 10 mins and they forgot me when I went up to get my order . To much playing around , people not serious about there jobs and service read more