Not all McDonald's are the same. This place is always nice and always gets my order right. The burgers actually look like the picture. They mark which drinks are diet, which is an important safety issue that most restaurants don't take seriously. This time, they even gave me extra sauce and a free drink because they had extra. read more

Worst location ever my husband just came in and ordered three double quarter pounder with cheeses one of them was supposed to have extra onion and no mustard and guess what there was mustard on the goddamn Burger now my husband has to go to Varnum Ave and replace my burger that got screwed up because I'm allergic to mustard so f*** the plain Street location I will never order from there again read more

I liked to be there to get my lunch, because they are so fast on their service. The ambience sometimes is not nice, but that's fine.

My favorite McDonald's of all time. Food is always hot, drive thru moves quickly, and customer service is well above league average

I ordered the shamrock McFlurry and when they gave it to me it was just vanilla ice cream with some Oreos. They forgot the mint syrup. I'm very very disappointed as I was looking forward to this. The service was sloppy and the ambiance was average. read more

Very slow service. Mess up the order all the time. Staffs are weird and rude. The French fries and McNuggets suck and are hard to chew. The worst McDonald of all time. read more

This McD is whack as hell. I swear these workers are lazy as fuck. I got some sad ass Nuggets that was soggy as hell. That shit feel like my teeth goes back in my gums after each bite read more

McDonald's - Sad ass 10pc McNuggets - Fast Food Near Me - Lowell, Massachusetts

The service is absolutely trash, took me 2 hours to get a mobile order of 3 sandwiches and 1 large fry and a 10 piece nugget .. AND they didn't even get the order right, i order 3 mccrispys and got 2 MCCHICKENS INSTEAD this is unacceptable, definitely won't be coming back. The food is gross too. read more

They forgot the bacon on my bacon burger and I specifically said add bacon and when I went to check to see if I got everything the bacon was not their. read more

How the hell you missed half my orders and started questioning me!?!? You took my money & made these half azz prison nuggets?!!? The real criminal was the manager from last night! He was sooo damn slow! Wasted half hours of my time, when it's suppose to be a fast food chain! How tf you held onto my receipt and still came out with miss orders! Smdh not even a sorry or I'll be right back with your correct orders?!! Just walked away looking dumb AF! Who tf hired this fool?!! He'll do better scrubbing my toilets! read more

Been coming here for awhile but I won't be anymore. Ordered an iced coffee today and after I drove off and looked down to take the first sip, I saw a dead fly stuck to the lid inside the cup. Just to make sure it was on the inside, I slammed the cup down and it fell into the coffee. That is disgusting that they don't take proper care into making sure their products are clean?! read more

I walked into here "hangry" and was instantly greeted by the manager named Marvin. After placing my order and waiting 5 mins, the manager approached me, apologized for the wait and thanked me for my patience. He explained that he wanted to make sure my burger was made with HIGH quality! He then Offered me a free burger for the inconvenience on my next visit. The next week I came to redeem my burger and was acknowledged and treated with kindness. This was the best customer service I've had at McDonald's. read more

This is for the Grand Mac only. I was optimistic that they can finally go against a Whopper, but alas, they failed. It's mostly bread, and you can see the flattened beef patty hidden in between. The biggest difference is the Grand Mac has TWO slices of cheese, rejoice my friends!! Also, seeing how they were selling or whatever their Mac sauce, I was expected more of it in this Mac, but it's only on the bottom portion. The top beef is bare. read more

McDonald's - The Graind Mac, because it's mostly bread - Fast Food Near Me - Lowell, Massachusetts

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Place is always busy , like the whole city doesn't cook anymore , lol . Pretty fast drive thru service most of the time. It's like rolling the dice when you get your Order and drive off. Although there are some workers at the drive thru that look like they want to be there. Be advise for ignorant drivers there. It's like crack to some people there. read more

McDonald's - Drive thru - Fast Food Near Me - Lowell, Massachusetts

Although the wait was extremely long we were met with the cheerful voice of Charles who made not only our night but also our week with his enthusiasm for his career. Food was also good. read more

No stars possible? Bought a happy meal for my daughter and got a mcmuffin instead of a cheeseburger? They cant be serious right? read more

McDonald's - Fast Food Near Me - Lowell, Massachusetts

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After going to this location several times I have been cheated out of money, when you ask for a meal they don't charge you the lower meal price (about $9), instead they charge each item separately costing $11. I know $2 isn't a lot of money but for some like myself, every penny counts. First time they did this to me, I asked to speak with the manager about it, but she refused to charge me the correct prices. I work at a different McDonalds so I know they were cheating me. This time I spoke with the manager and she said she would speak with her staff but I still asked who the franchise owner was so I could talk with him. In trying to fix this I have found out that the franchise owner, Tim Mccoy, is involved with soliciting prostitute and possibly funding human sex trafficking. https://www.bostonherald.com/2019/02/22/mass-men-charged-in-fla-prostitution-sting/ read more

The WORST EVER Mc Donald's in LOWELL MA. ***if you must go here, please double check your order and receipt before leaving*** -lucky if they get 1 out 10 orders correct -over charge on some things -skimp on fries -raw batter in muffins -skimp on sandwich toppings (6 little shreds of lettuce, transparent tomato slice, 1 tiny strip of grilled onion) -bad lettuce and squishy tomatoes in their salads. None of this is standard practice Please re-train your staff. They screw up almost every order, and they just keep getting worse. ***Don't bother to go to the drive up. you will have to return, because they either forgot something or made your food incorrectly. read more

McDonald's - When they add sugar, they add the paper envelope from the sugar as well - Fast Food Near Me - Lowell, Massachusetts

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This does not even deserve one star my fries are fucking cold. I asked for sprite and got water and my burger is all pink. Are u trying to kill me??? Also my food was late by 30 mins be better mc Donald's I have been Ordering since my child has been in my womb and it's been great until 2020 wtf is going on with y'all all ur food is shit I can smell it so for all of u reading this dont buy shit from McDonald's on plain st go to the one in Dracut read more

I've been here alot of times but lately they have hired alot if young kids either their High or lazy but they cant get Simple orders right ITS FAST FOOD it takes forever and the order is Wrong read more

6:33am 11/02/2018 after using the touch screen to eat in I waited 15minutes for my order and I swear kit from night rider wasn't wrong in what he said on the Dave chapel show. This is the worst staff besides the poor Asian girl who is trying her best when the others just tell her " don't worry they won't know" when your working with ghetto rehabs you can only pray you don't have to fight one of the rachets in the parking lot of mcdanks. read more

The workers forgot food part of my order. They are cheap with the sauces. On varnum ave , they would give me a handful of sauces. The coffee barely had any taste to it. I recommend the McDonald's on varnum ave because the one on plain street is horrible . read more

They almost always gets your shit wrong. But I still come here bc it's the closest one to me. HARD to get out of unless you go around and exit through the back towards the old rmv. read more

Literally, this McDonald's has a 100% chance of fucking up your dipping sauce order. I always order (OR TRY TO ORDER) habanero ranch but they always always always give me creamy ranch. UMMMM HELLO. So I called them today after my usual fucked up order and asked if they had any. The girl said they did. I said that's weird because I always ask for habanero and they always give me creamy ranch. She proceeded to say they don't have a button on the screen. I asked why they don't have an option to enter it manually. "Um, because we don't have the button on the screen." So I said how does one get habanero ranch. She said to order it at the window..... now I've worked in the food industry before and the computer has an option to enter specific things manually..... it's baffling to me if they can't do that? UMMM HELLO, I DO ORDER IT AT THE WINDOW WTH. I just hung up. I feel like their service is always shit when it comes to specific orders or even simple things like sauces. read more

McDonald's - I ALWAYS ASK FOR HABANERO RANCH. THIS CREAMY RANCH TASTES LIKE EXPIRED MILK AND VOMIT. - Fast Food Near Me - Lowell, Massachusetts

They told me to wait outside in the snow cold and they were suppose to bring my food out but I had to go inside to get my food unbelievable extremely unprofessional thumbs down don't go here please read more

They gave me a wrong order hate the service not nice always mess up my orders I ordered a McDouble and got a cheeseburger wrapped in a McDouble wrapper the employee was rude do not recommend read more

I love mcdonald's but they should definitely have lunch all day. they would make more money they need lunch and breakfast all day. I am not a breakfast person I enjoy there lunch but having to wait to 12 to get my lunch is a no. read more

I've come to this place since childhood. Don't get me wrong, I hated mcd breakfast since i was a kid. This morning i thought why not give them a second chance. Plus they did a remodel. And it was awesome! Hashbrown cook to the good tasty crunch but not hard for you to chew. Bagel bacon egg and cheese was good aswell. Great taste and very good service. Seen some familiar faces and some new. Now I've work in many restaurant and the cashier kinda push me to buy an orange juice. Mostly when she saw me with coffee. Also the whole robot response is a bit too much. Some like "I've seen you bought a coffee earlier this morning, so would you just want a Second beverage aswell or just the sandwich." I could be a total spazz but thats how i would've done it. read more

I usually only go in the morning use the drive thru. Excellent service the morning crew wow such teamwork my order is always right and they are fast. read more

I got the nicest guy named Marvin in the drive through. He was polite, courteous and attentive to the order. Just super cheerful too! It was a nice change! read more

Terrible service. 127am and I pull up to the drive through, woman very rudely informs me they will be closed for the next 3 minutes (wtf?!). So I wait. She then repeats herself rudely, and I said "ok, can I wait?," apparently I cannot wait at the speaker, so I pull around again after waiting 4 minutes, and wait another 2 at the window before being served, without any greeting. Then I was rudely informed they didn't have the item I ordered, no apology or suggestions for substitution. Not impressed. Where is the nearest Burger King? read more

This place is okay but I found coffee ground whatever is called in my ice coffee I like this place but today I went and I didn't expect to see that at the bottom of my ice coffee , I'm a regular customer I go there every night . read more

McDonald's - Found this in my coffee today at 945 pm . Couldn't drink my coffee it was nasty . I'm not coming back to get a coffee here . - Fast Food Near Me - Lowell, Massachusetts

I would have actually rated them a ZERO. Customer service is truly poor to say the least. I have called corporate offices and get nowhere because this is privately owned. Owner should really focus on training there employees a little better not just putting people to fill shifts. They also need to LISTEN better, 95% of the time they screw up my order. Wouldn't recommend this location to anyone. read more

So I ordered a couple things off the new $2 dollar menu in the drive thru. Got to work and noticed they overcharged me by a little over a dollar. No big deal. Opened the bag and saw that the discrepancy was easily minor compared to the extra amount of food I got from someone else's order. Life balances out sometimes. Maybe not for the guy behind me though. read more

Every time I over here , IT'S ALWAYS MISSING MY ORDER . Like how and why ? Does no one double check anything ??? F*** this place .

I know it is the best food because Charles Dawkins the manager is a very kind and and treats his customers with a kind heart. Simply a good man. read more

Great McDs. Love late nite hot food. Good service. Slow at speaker box, but food just awesome at Drive-thru window. Guy was fun and good mood with smile! Excellent well-lighted and clean spot. I like this better than Drum Hill store which is close by. McNuggets, Chicken Ranch, apple pie, Frappe caramel whipped cream, don't Oreo McFlurry like cookies n' cream. Mmmmmmmmmmm! read more

Slow as hell and always cold, says building is open 24hrs but the doors are locked. Even when the drive thru is empty they take forever. VERY limited late night menu, they will only let you order meals and not individual items. read more

1 star only because there's not a 0 this place service SUCKS BALLS young kids who don't give a SHIT.My order is simple every time 2 coffees 1 black 5 splender I get it has cream come on 2nd coffee 7 grandulated sugar cream I get it its Black COME ON AND THE PLACE IS DIRTY read more

I don't usually write reviews especially for a fast food place but here goes. Kudos to the new layout and modern updates. Thanks for the free wireless. McDonalds is trying to move upscale but their service remains far below acceptable. Is it too much to actually say "Thank you" and look at me when you give me the receipt or I'm just the billionth person walking through? A little manners and some actual customer "service/focus" is needed. read more