I love this place, when I get off work I'm always comin' here. I know I'll like it but here's the thing, whoever was just workin' 'bout one hour ago cookin' for some nuggets fries double quarter pounder ONLY mayo and fries. Let me start by sayin': 1- So dry I wanted to cry it tasted like ass 2- Too much mayo (Normally not picky but it was way too much today) 3- When I get a burger do I really want the fuckin' paper on that shit and the burger to be overcooked. Overcooked I can handle, but not the fuckin' paper to be on that shit. Very upset with this order I understand, if it's a honest mistake and yes, I do understand completely. But, that was just upsetting for this to even happen. Also another thing I don't know her name I don't know if she's still there she had either pink/red hair she's always a bitch she usually rudely hands the food out in the drive thru, don't say have a good day or anything she just walks off. I'm very upset 'bout my experience today I'm really annoyed by this. read more

This is a great McDonalds. If you like McDonalds food, you should be happy with this location. I always order ahead online, and food is usually ready when I get there, and if not it's filled quickly, and order has always been correct (which is huge). They're also a 24 hr store, which makes it nice for night owls. read more

The service here besides morning crew (y'all rock!!) sucks especially evening crew. 95% of the time I order a double cheeseburger no pickles and no mustard I somehow manage to not receive onions on it, or there's mustard on it but usually no onions. So I gotta get the burger remade, but also the evening crew has an issue with serving old/stale food that hadn't sold. There have been plenty of times I've got cold fries or horrible not consumable chicken nuggets. Ontop of that the mangers (besides morning and the guy who runs night crew) sucks especially Samantha Rodriguez who works mostly night crew as a manager, she's been rude and doesn't seem to care about how many times her kitchen staff mess up personalized orders that on the screen only tell you what to put on your burger. To wrap things up the new remodel is absolutely horrible, you gentrified the McDonald's way more than it was, at least the last redesign was comfortable unlike this corporate "Delicious Burgers" tile sign right as you walk in, looks like someone asked Ai to create a McDonald's layout to complete with chipotle or something. This place has gone horribly downhill. read more

Food was good Customer service is mid What really made this experience suck was the remodel, you can't get your own condiments anymore, and you can't get your own drinks anymore, remodel makes it look like a boring office. I had to get up like 3 times, wait in line just to get more condiments, and a straw, it's already bad enough that they forget your condiments 90 percent of the time. Not eating inside anymore, food is good tho, will take drive through from now on read more

best mcdonald's i've ever been too. so good i've stopped going to my local one in giddings because this location put it to shame. everyone was extremely polite, far beyond what i've come to expect from mcdonald's. the wait was short compared to usual mcdonald's lines but the other customers in line were all honking and some got impatient and drove off. this experience makes me think that the rating for this location is only so low because the local population needs an attitude adjustment. i honestly didn't know a mcgriddle could be so tasty. read more

I come here pretty often because I am quite the fast food addict, but the last about 15 times I've came here, it's been not very good. The chicken nuggets have an abnormal amount of fat in them, which is insanely disgusting. The cheeseburgers are usually decent, but I did ask for extra pickles and they gave me 1 pickle lol. Nothing exciting. read more

McDonald's - The 1 pickle lol - Fast Food Near Me - Lockhart, Texas

my last 5 meals at this location have all been hot and served quickly, and they don't look at me weird when i ask for a bbq sauce. lockhart has the best mcDs in the area. read more

Not sure why rating is so low for this location. Best McDonald's I've ever been to. Always so fast. Workers are very friendly.

The GM needs to train his employees to 1. Get the order right every time! And FIRST time thru drive through line. 2. Give ONLY hot food .... Like burgers, sandwiches and FRIES! 3. Give refunds for wrong orders ... ALL of money back. He is failing in all three of these. read more

Hands down the best McDonald's I have ever been to! I live in kyle and ours is horrible and love when I need to go to Lockhart for family stuff. We always stop and the quality is always top notch! Thank you for the great quality. read more

No good service my husband went and ask them if they speak Spanish on drive thru they said they were gonna find someone and keep attending everyone else but him and left him just there not sayin a word no one was at the register all teenagers just playing around and not doing the job at least told him something smh read more

Craving chicken nuggets very disappointed. Cold nuggets and fries, the nuggets didn't taste like chicken. Won't give into that craving again. read more

Didn't eat here. Only stopped in to use the restroom on a road trip, however its very clean. They also have self ordering at a kiosk thing but there are cashiers as well. The restrooms are super clean. The restaurant is pretty modern. read more

Place was disgusting no clean tables. Staff horrible took 10 minutes to get service. Fountain drink area trashed

Food and service is trash, ordered 20 nuggets only to find out they cheated me 2 , fries cold and never filled to the top, worst McDonald's I've ever been too!!!! read more

Its good. Its different from a German McDonald's but I like how they styles the new one because it looks like a European McDonald's. The new jalapeño double is well good for $2 or for a meal is $4 plus Tax The Cookie's are 2 for $1 and 1 for 50 cent's Happy hour is from 2-4pm fappies buy one get one free read more

McDonald's - Ronald McDonald - Fast Food Near Me - Lockhart, Texas

Just ate breakfast and food was good but the ladies restroom was disgusting. It looked and smelled like someone urinated all over the floor. read more

This the worst McDonald's ever I ordered the new spicy chrispy chicken sandwich and it was old cold and they put 2 small as shreddeds of lettuce then have 3 hard pieces of tomatos on it and going have attitude when I told them to remake my sandwich read more

I don't get why this establishment gets such a bad rap. I think things have gotten much better since the refurbishment. I've never had any issues with customer service. They have always been friendly and greeted me as I walk through the door. People complaining about a worker wanting to check to see if they have a item, why? Many of this kids are new to the work force. This may be their first job. At least they are looking to find the answer, and not just saying "We don't have that." I believe this is a very good McDonald's restaurant. Only one thing I don't like about new set up is not getting drunk cups at time of order! read more

Let me ask you a question, why is it every time I come to this place I get the feeling that they have no idea what items they have on the menu. So I order a biscuit sausage egg and cheese and I get this. I don't think we carry sausage let me go see. Finally after 3 minutes she is like ok we have it. No kidding your McDonald's your suppose to have sausage. First visit I was accused of being a thief, second visit I'm met with the most unsure employee. One more strike mcdonalds and whataburger will be getting my business instead you you. read more

McDonald's - a plastic cup with a straw in it - Fast Food Near Me - Lockhart, Texas

Lockhart McDonald's seems to get worse every time I visit this location. They either don't know what is on their sandwiches, the promos available, or how to use the app. Read your SOCs. Or better yet the store manager (also the franchise owner per the shift manager) named Darryll (not sure how he spells it) should complete the Franchise Training Program to ensure the people he leaves are in charge of the store for the early evening shift is properly trained. So the guy that took my order in the drive-thru got my order right. I get home and my burger is completely wrong. So I throw it in the bag and left because I forgot to order backup food because they constantly mess up. I was hungry so I didn't grab anything else aka my fries and drink. When I got there I told the guy that he took my order correctly but they completely messed up my burger and he asked me if that was it. I said well I didn't bring my fries but there at home getting cold while I'm here. He said no worries, we'll replace them. When they gave me my fixed burger, I told the girl in the front window about the fries. So the shift manager came up and said he needed my fries to replace them. I was like what? because he did not have a name tag and was wearing crew clothes. He said the cashier was not authorized to give me fries. So I asked him what was he going to do to compensate for my time. He said he said the grill made the burger and not him as well as he wasn't the one that promised to resolve the inconvenience of messed up burger. He then told me he had only been a shift manager for 2 1/2 weeks. Lockhart owner, train your shift managers or promote only your shining stars. He refunded by Homestyle burger which was more than replace the $1.49 for a medium fry for my inconvenience that was offered to me. We all know those fries get cold and soggy quick because he wanted to me go home and get my fries. So he wanted me to make 3 trips (my original, the one to replace my burger, and the one to bring back my fries). Please read "Give'Em the Pickle!" by Bob Farrell. It's taught for managerial customer service training at UT. I worked for one of the best store managers at McDonald's more than 20 years ago. His rule to a successful store were 2 rules. 1. The customer is always right. 2. If the customer is wrong, please see rule number 1. read more

There were five cars ahead of me in the drive-thru. When I paid at the first window, I moved to the second. I was given my drink and told to move to the third window to receive my food. I waited for quite a while and saw the person behind me and six other cars accept their orders. I called the restaurant and said I stayed at the third window when a worker gave me my food. I asked if they forgot about me, and she said no, we are busy. I spoke to the manager, who said the same thing. All I wanted was for them to admit they forgot me. If you make a mistake, just admit it. I again told the manager I just wanted him to acknowledge I was forgotten but he would not say it. I know this is petty but I teach students and I always say if you make a mistake admit it and move on. McDonald's does not train g employees to a vet responsibility and sorry isn't always the appropriate answer. read more

In a city where pizza delivery ends at the Luling border, it was refreshing to order from a computerized clerk. They don't even have this in the Mecca I come from. At least I haven't seen it there. I still couldn't downsize my fries, though. I had to look old in front of a human clerk to be helped with that one. read more

I placed my order paid then when they gave me my food they forgot my large cup of ice the girl ask me to go to the next window and she will bring it to me so I'm waiting and she forget about me so I honk then when they finally bring me my cup of ice it's a small so she goes back gets me a large this whole time my food is getting cold I drive off stop to pour my orange juice in and there is a bug in my ice read more

I like this McDonald, they are always nice and a good mood, most of the time I got my order right, this is the one nearest to my house so I go there most of the time. read more

I enjoyed my visit here the interior design looks good and for a fast food restaurant their quick and polite I enjoy coming to this specific McDonald's location. read more

Ordered at the drive through. They have a double lane options for ordering and two windows for pick up. Let's just say the employees there need more practice with that system. We ordered and paid. Got our drinks... was asked to pull up to the next window... we waited.... 7 mins after we paid we were brought the wrong order... they took it back and said... wait a minute.... we waited several minutes while we watched order after order behind us get their orders ... while we still waited. Noone came back to the window to give any info, no order nothing. Finally I decided I needed to go inside and see what was happening, defets the purpose of the drive through if I have to come inside to get my order. I ask the lady at the counter who says they gave my order to the wrong car so they had to remake my order... another 5 mins later and my order was finally ready and correct... but no apology, no bonus apple pie for the trouble... NADA....food was fine but service was crummy. read more

This McDonald's is live asf.... all types of Ill s**t and got games for kids. But the manager Daryl kinda a hoe though, try's to be nice but he ain't... nah but it's cool to go when you got the munchies. The place cleaner than your plate after yo mama makes some fire enchiladas. So yeah it's cool... and for all the slow mfs that post about their not perfect visits, it's McDonald's calm tf down read more

Well, we came in here to eat breakfast after leaving our laundry at G&G. We had a frustrating time ordering because when we asked for hot cakes and sausage the cashier said, "I don't know if we have sausage, let me check," and then she came back, yes we do." Then my fiancé asked for a sausage egg and cheese breakfast sandwich to which the cashier said, "I don't think we have that, let me check," and came back, "yes we do." It was frustrating because I would think you were trained on what food you have. When we went to sit down more than half the tables were dirty, and this place was not busy. I would go to another McDonalds, but this is the only one within miles till we move. read more

Everyone just looked at me for like five minutes while we were waiting to Order and even the guy in front of me said something about it, when I did order and got my drink I asked If I could get 7 Splenda, She put down five packets looked at me and literally just walked off, so the next one that came by ask if I could get two Splenda and they happily said yes and gave it to me, it was ridiculous because no one was even in the dining area and they had to of had nine people standing there talking and laughing and looking at a phone read more

I have never before been greeted and treated so well before at a McDonald's. The counter person today, who's name was Kelly was extremely kind, helpful, courteous, and fun to speak with. She had a wonderful sense of humor and a beautiful smile. If I was hiring, I'd offer her a job. If I was 20 years younger, I'd ask her out. Keep up the great job Kelly! Thanks for a fun experience! read more

Ok never really had a problem with customer service but how is it on the coldest mornings of the year...the McCafe machine is broken? So ready for a Starbucks in this town. read more

STAY AWAY!!!! This place does not follow McDonalds policies at all. First visit I was served old stale bread and the second visit they gave me some odd orange colored chicken on my crispy ranch wrap. About the other 100 times I've eaten a ranch snack wrap, the meat was not orange. The chicken they used for my ranch snack wrap was not crispy, but looked like it was from a sandwich ordered earlier in the day and reused for my wrap. BOTTOM LINE STAY AWAY IF YOU DON'T WANT TO GET SICK read more

We went to McDonald's around 11:30 pm we ordered and waited and waited and waited for our food (we were the only people who were waiting the few others already has food). When our food was finally ready the lady said a number we assumed it was ours but since we had to take a number to our table assumed she would bring it since they weren't busy, no she would rather walk to the other side where she could see us and just yell it out while staring at us and only got more loud when we didn't get up. While all this was going on you had three little boys running around inside playing hide in seek on top/under tables running around yelling in the restaurant then playing in the bathrooms only to come running out playing on all the kids games when I discussed with management I was told they're some sanitizing wipe over there.....like I should go clean it...best part is THERE WAS NONE!!!! So it doesn't matter that the food wasn't that bad I'm more concerned about how nasty it was in there and the lack of concern for cleanliness. read more

What a great McDonald's all around! It was clean, new-looking, and the staff was friendly & delivered phenomenal customer service! Good job, McDonald's! read more

Absolutely BAD SERVICE!!! Went through the drive-thru Hispanic Lady in her 40s-50s tattoos sleeve is by for so rude!! They didn't even get my order right! I personally can't eat McDonald's food always makes my stomach hurt, but everyone in household lks it , if I'm the person driving they know I won't stop here period!. read more