Hash browns were made JUST RIGHT, which is a rarity it seems these days. I'm Happy.... The personalities of the manager and staff were amazing! Fun, easy going yet on point!! Thank you, I'll be back!! read more

I have had horrible experiences with this location and orders being wrong wrong wrong. I avoid this location and go to the one at Manor Shopping center even thought this is closer. The owner needs to see what is going on and fire people and gets people who want to work and be proud of their work. read more

why am i missing one patty to my big mac this shit is unacceptable. another thing im missing is the main course to my $5 meal which is the McChicken. I called in for my report and i asked for a refund and the manager screamed at the lady saying "we do not give people refunds for they're food" i asked to speak and she ran out refusing to speak to me. i don't know what type of bull shit you guys have going on, but figure it the fuck out. no wonder this place is rated 2 stars read more

THIS LOCATION IS HORRIBLE! Me and my family come here all the time and youd think after theyre famcy remodeling the service could be a little better but no. this lovation constantly forgets items in my orders and its so irritating. not even just that the food always ends up stale tasting. this is not fair es to the paying customers keeping this crap hole in buisness. read more

This locations continues to underperform and disappoint. You would think they could get orders correct, but that is indeed wishful thinking. Tonight my wife ordered online. She and I know to ALWAYS check the bag before you leave. OF Course they left a bag of fries out of the order...so she has to get on the drive thru line. They tell her to pull around and eventually get the fries to her...person did say he was sorry. NOW at home we discover that the NO SALT fries had salt. Then one of my 1/4 pound cheeseburgers has NO cheese. At least it had the meat, as one time I got home with cheese and no hamburger in the bun. ONLY when we are desperate, will we waste our money and time with McDonalds. read more

If i could rate under 1 star I would, The taste of the food was Horrible! TASTE LIKE THEY NEVER CHANGED THE OIL!!! I ordered a combo with fries and when i got my food. There was an already used band aid on my fries with blood. When I brought back my food a White Blonde woman saying she was the manager refused to take back the food! And wouldn't help me with new food or a refund. She was rude and ignorant the whole time. read more

I thought that after 2 years of not eating McDonalds I would try it again. I got a Filet-o-fish combo and a quarter pounder. I knew theirfries were thin but now they are shoestring thin. They're ridiculous. The Filet-O-Fish was over cooked but had a fair amount of starter sauce. All in al, practically every other burger from Wendy's & Burger King to restaurant burgers are far better than McDonalds. read more

Went through the drive-thru for a quick bite while visiting family--won't be returning to this location. The staff was rude, kept asking me to repeat my order, and seemed distracted. Heard joking around inside, but service was unprofessional. Got short, dismissive responses and doors shut in my face twice. Most workers weren't wearing gloves, which was concerning. Line was long despite plenty of staff. Only upside: the order was correct read more

Edwin and Quana were so incredibly helpful, went out of their ways to make our McDonald's experience the best it could be. I'm McLovin them.

At the request of my granddaughter we ate at this McDonald's yesterday. She got a happy hamburger meal and a strawberry shake and said it was fine. My spicy chicken sandwich was deplorable. The chicken was smaller than the small roll and tasted like cardboard. The fries were lukewarm and tasted on par with the sandwich. The lemonade was fine. I had been avoiding McDonald's for years and this meal was a vivid reminder why. read more

When you go to a McDonald's, you never know what you're going to get. Going to this one, you can be certain whatever you get won't be edible. read more

McDonald's - Disgusting. Burger guy needs to go back to mopping floors. Worst McDonald's experience ever. - Fast Food Near Me - Lancaster, Pennsylvania

This location has quik service but like nearly every other McDonalds I've eaten at in Lancaster,PA, the food was only edible, certaily not the quality of 10 years ago. The food gives my wife & I stomach pain. I don't eat there unless there are no other options. In my opinion, McDonald's has died & Ray Kroc is turning in his grave at the way his dream has be mutilated. read more

I used to really like McDonald's but now that I'm older and wiser I realize the terrible quality of the food. The drive through has quick service but this should not be quantity over quality. I realize McDonald's is where you go to get quick food but I think there is better and healthier options to do the same thing. I had apple slices and they expired in a year, how can peeled apple slices last that long? They had like 5 ingredients. I don't want to eat fake food and neither should you. read more

Please pray for the people working at this McDonald's. 3 people trying to hold down the fort with cars wrapped around the building and angry seniors not wanting to use the touch screen order system because they have no cashier working. Sign of the times of short staffing, Thank you to those three individuals who tried there beat last Sunday read more

I never write reviews but it has got to the point where something has to be done and maybe this will help. Every time I go to this McDonald's and I mean every time I have to pull forward to only receive "my order" with something if not everything wrong. Its a little ridiculous! read more

I have no idea how but it took 35 minutes for 4/happy meals. The store had about 6 customers and 2 -3 cars in the drive thru. It's fast food idk why bit even took that long. Not even an apology from the manager. read more

I ordered a cheeseburger, 6 pc. nuggets, a small fry and 3 chocolate chip cookies. Everything came out fine except the fact that there was a small shard of glass on top of one of my cookies. Smh.. I mean I know it's McDonald's but Jesus Christ. read more

McDonald's - That small clear spec on my cookie is a piece of glass. How sway?! - Fast Food Near Me - Lancaster, Pennsylvania

Drove thru at 0830 on saturday morning. Could not order because employee told us that they woke up late and were behind. Left without ordering. Feel bad for the franchise owner. America is in trouble read more

Writing this as I sit in the drive through. It's 6:24, I pulled in at 5:59. Not even at the first window to pay yet. The only reason I stopped here is because I'm on a schedule & have to be somewhere by 6:30 but by the looks of it, I won't even be to window 2 at that point. 30 minutes & the only thing I've done is order. Seriously what is even going on at this McDonald's? read more

Running errands getting ready for thanksgiving and pulled in here to grab something for dinner on my way home from the grocery store and literally sat in line for 50 minutes but after a while I'd already invested a good bit of time and didn't want to get out of line and wait in someone else's line. I definitely should have just gone home and eaten crackers because all my food was cold, not Luke warm but cold and gummy...there was no tarter sauce on my fish sandwich and my iced coffee tasted like dishwater, it may actually have been because when I complained to the girl taking my payment she was rude and said "I have to understand this,and that" and I said I don't have to because I'm the customer and it falls in you to make me want to come back here I I for one won't to which she replied "good, cause I don't want to see you here!" I could have gotten a table at the diner next door, ordered, gotten my hot food and finished in the time I was in line at McDonald's waiting to buy truly unpalatable food that I took a few bites of and threw away. read more

I've here twice around 10:40am. They are suppose to be ready for lunch at 10:30. second time they insisted that we had to wait longer because they weren't prepared. read more

I realize they are short staffed and that's not their fault but not only did it take 30 minutes for me to get one slushy, but I also came in contact with two extremely rude workers read more

When you have to feed the kids fast, this is a good choice. The Taco Bell down the street is as slow as molasses. These guys are cheap and fast and you know what you're getting. It may not be great food, but it's food. read more

They absolutely DO NOT know how to treat there employees.. disgusting learn low to teach your employees and just not put them somewhere they do not know or WANT!!! read more

I legit downloaded yelp just so I could express how god awful this place is. Came through the drive through at midnight and there's quite literally a guy in the back on his phone, refusing to take orders. I've genuinely never had a good experience at this McDonald's. All the employees act like they didn't APPLY for a job and are being forced to work there and the food tastes like sadness. 0/10000 would ever go to. read more

McDonald's - Me at this exact moment - Fast Food Near Me - Lancaster, Pennsylvania

Went a few weeks ago for nuggets and fries, waited in the drive thru for 20+ minutes only for them to have no nuggets. Went the other day, giving them the benefit of the doubt, and this time their ice cream machine was down. Cannot be trusted to have what you want!! read more

I always go to this one esp Sunday morning. Food and service usually great. Today i went there ordered a big breakfast, coffee with cream. When I got my big breakfast i noticed no butter or jelly and my coffee was missing. I asked for both. Server was not pleasant. I never realized till I was done eating that i did not receive my hashbrowns. First time i had a hassle there in years. read more

As far as McDonald's goes, this one ranks as one of the worst for speed of service. The workers here are SLOW. You are much better off going to th McDonalds on Centerville Rd or Water St than this one. read more

How many chicken mc nuggets come in a 20 piece order? If you are at this McDonalds, it is 18. Perhaps there is no time to count the quantity when you are busy dealing with all the flies or otherwise socializing. I don't like McDonald's but this one is worse than the norm. Screwed up orders, dirty and flies. I'll pass. read more

McDonald's - a counter with a laptop on it - Fast Food Near Me - Lancaster, Pennsylvania

Horrible communication within staff and completely unprepared for lunch. Nothing was stocked so they weren't able to make what their menu lists. Cashier didn't even make it known to customers that they couldn't make half the menu before making a transaction. read more

I cant even give one star OMG first came in a bit late fore breakfast but it was 1045 when we got there it was busy so waited for 10 minutes then told us they are on lunch. We were waiting for 10 minutes just to order and they knew we were in line for breakfast. After she said that she walked away then ignoring us. Never going back there ever again This is the only McDonald's I have problems with!!! read more

i was passing through columbia pa. yesterday at noon time so i though i would get fast food for lunch what a mistake i went inside to order the place smelled of stale burnt pot not the best smell but ok i ordered a burger fries and large drink the burgers were burnt and crunchey the fries were room tempture and i was given a small cup for my drink the people that work at this mcdonalds should be let go the owner sure as hell does not care what they do stay hungry and go some place other than this read more

My friend and I went to McDonald´s on Columbia Avenue, hoping or two nice cold McFlurries. We passed one employee eating a freshly made icecream cone while pulling in to the drive-thru. Yet when we arrived to order, they said they did not have any. We confronted them saying that we just saw one of their employees eating one outside. And they changed their answer saying the machines were being cleaned. Very dissapointed. read more

Open 24 hrs and went at 11:30pm on a Sunday. There was one employee visible in the dining room cleaning, and we were the only customers around in the drive thru. Sat at the speaker for 10 minutes, pulled around to a window and waited again, with no voice or person to help us. Pulled around to the drive thru speaker again and sat for another 10 minutes. No greeting, no help whatsoever, despit being open 24 hours and two cars in the parking lot for employees. read more

Came here on my half hour lunch break for a soda. I was paying cash so I was patiently waiting for someone to take my money. A line was formed at the counter and no one even looked up at the counter to acknowledge people were standing there waiting. After 5 minutes of standing there waisting my time, I threw a dollar and 5 cents over the counter and grabbed a cup. NO I DID NOT STEAL because I left my money there. Those machines should not be replacing customer service. This angers me. Especially because there were two elderly woman standing there waiting for someone to notice them. Learn to have some customer service! read more

They are open 24 hours. Stopped by at 2:10 am and was greeted at the drive through speak but a voice that said they are normally open but they are short staffed tonight and "have other things they need to do" so no food tonight. Ummmmm..? read more

Ok yea so lemme tell you something real quick, never go to the McDonald's on Columbia Avenue. I ordered a quarter pounder and I received a mcchicken. I contacted the manager and he said I can flip off whatever that meant. But that's not all I went there the other day and I seen all the workers in the back of the restaurant just standing there. Like hello nigga I'm right here smh can't even find me. Ugh worst place ever. read more

This McDonald's was probably the most chaotic fast food restaurant I have been in in a while. They also lacked communication with what was unavailable at the moment. If you are looking for milkshakes I wouldn't come here. read more

Keeping in mind that this is a McDonalds..it still needs to be stated that the service here is atrocious, the food inedible and unhealthy, but we all know this....and yet it is still frequented. Are we truly that desperate for a good restaurant in Lancaster? read more

I was here Thursday for breakfast and the floors were very dirty with little pieces of napkins and the dust was visible on the floor. I spilled some coffee on the floor and couldn't reach to clean it. The next day I came for breakfast again and the same mess was still there and my old dried up coffee!!! I had ordered two steak burritos and only one had steak. I only visited because I needed to use the WiFi!!! Makes you wonder how clean the kitchen really is!! read more