Five guys always puts out a great burger. The fries are great and boy do they load the bag up. We all know the problem is the price. For 1 double cheeseburger, regular fry and a regular drink, the price was almost 30 dollars. You could get a nice meal at a nice restaurant for that price. This location is well kept for the most part. Can't go wrong with the free peanuts while you wait. The staff was friendly and very welcoming at this location. If five guys can figure out the price, they would definitely improve their score. read more

Five Guys - Burgers Near Me - Lancaster, Pennsylvania

Unhygienic, no changing of gloves. Although other items may be fine, don't get fries at this location.

We put in an order for pickup 45 minutes early. We showed up 5 minutes after we scheduled it for and THEN they started to make it. I'm not sure why they take orders for a specific pickup time if they don't start it til then. read more

$85 for three burgers, two medium fries, one large fry, and two milkshakes. Milkshakes were liquid and warm. The large fry wasn't in the bag when we got home (we should have checked before leaving) and the other two medium fries were too salty to eat. Disappointed in this location. I felt like they over charged us because they charged for a meal and again for fries. Didn't want to make a scene. It was apparent there was no manager on site. Won't be back. read more

You can never go wrong with a fresh, made to order, juicy patty from Five Guys. Better than any other fast food chain. You don't feel as unhealthy and gross after eating this versus their competitors. For the extra money it's definitely worth it. Fresh cut fries are great, but slightly over salted. Bonus - the extra fill in the bag. read more

Five Guys - Burgers Near Me - Lancaster, Pennsylvania

It's five guys! What more needs to be said? Great smash burgers and the fries are as always amazing.

You know what you can expect from the Five Guys chain. Burgers with all the toppings you want, fries by the shopping bag, and now milkshakes that will satisfy even the sweetest sweet tooth (try the cherry - YUM). My family and I frequently stop here for a quick bite during the week and haven't been disappointed by the quality of food or service. This location even recently redid its interior, so now the ordering counter is right at the door. After you're done ordering, grab a bowl of free peanuts to munch on while you wait. There is plenty of seating here, though it's a little more roomy at the location on Route 30. But if you're on or near Fruitville Pike, this is definitely the spot to get your burgers. read more

Good location, fast service. The free peanuts are the best part of any five guys! Just known when you eat here you will be covered in grease but it's worth it. Parking is limited around lunch time. read more

Five Guys - Grilled cheese with pickles and onions - Burgers Near Me - Lancaster, Pennsylvania

Food is what you'd expect from 5 guys, but this place has VERY few tables & chairs - not enough chairs for all the tables in here. There is one high top with seating for 6, and 4 tables with 8 or 9 chairs. Seriously, get a few more tables and chairs to go with them for your customers! Prepare to eat your meal somewhere else unless you get lucky twice. Once to get a table, twice to cobble enough chairs together for your family. read more

Extremely friendly staff and great food. Everything looked clean too with nice bathrooms as well. Good Five Guys location!

$10.39 for a cheeseburger? I thought I was in Manhattan for a moment. Utterly insane to pay that much for a fast food burger. Never again. Completely ridiculous read more

Got a Chesse burger and fries not the best I think it a little over priced fries were very salty burger had to greasy for my taste read more

Five Guys - a pile of french fries in a paper bag - Burgers Near Me - Lancaster, Pennsylvania

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Burger and fries were good. Service was okay. Place was a bit messy. Food was overpriced. Been to this location at least 3 times. For the same price, I can have a good burger at a full service sit down restaurant. read more

This place just opened up in the last couple of months and this is the first ive gotten to try it. All they have is burgers, fries and some hot dogs. One is a 100% kosher dog. Although cooking it in a non kosher restaurant makes it no longer kosher, thats another subject.. I got a veggie burger, but when you order it make sure you know what youre getting. Its not a garden burger, just the veggie toppings on a bun. Still it was good. But wait! Its the fries thatll get you. Theres soo many, you cant finish them and I just got a regular size. They give you your bag with your sandwich and fries, and most of the bag is fries! 4 M's or mmmm! Located on fruitville pike near walmart and savemart. Credit cards are accepted, there are just no signs saying so. read more

Five Guys - the front of a five guys restaurant - Burgers Near Me - Lancaster, Pennsylvania

Always a decent option for a burger. It can be rather expensive however. Their fries are great and they give you plenty!

Love Five Guys but did carry out and ate some and seen this smh. It would be different if they asked how you like it done. But they always cook it well done so getting it like this makes me sick. read more

Five Guys - a hand holding a sandwich with meat and vegetables - Burgers Near Me - Lancaster, Pennsylvania

Normally, I would give any five guys, five stars... And if we are speaking about the food, that "five star" approach is hands down.. However, when it comes to service standards & timeliness...there needs to be more focus put on the online ordering system. There was a breakdown within the "in-store" crew when it came to getting me my order within the time frame that the website projected. Which leads me to my next analysis, there needs to be a clear "I'm that person" manager that's in charge...there wasn't one, and too my knowledge, I don't ever recall seeing one in five guys... Of the three that where working the area (yeah they were short staffed) during peak hours. Not one of them knew where my order was, and after I waited 20+ minutes sitting in the corner, as if my evening punishment was watching hungry patrons devour meals they ordered after mine. Seeing the satisfaction in their faces is what I craved on my journey to this establishment...and for a moment, that joy was stolen...and put on pause...as I watched...and grew more anxious by the moment...to my surprise...my order....was actually done when I got there...it was on top of the French fry station....all you can do is laugh in moments like that...the young guys were frazzled and under staffed...they were doing what they thought was the best they could do... All that to say...if you order....go in the restaurant... And now...I feast .... read more

My husband and I visited the five guys on Fruitville Pike on Friday 7/31/2020 about 4:30 PM. We had driven an hour to go to Hobby Lobby. We were very hungry and saw five guys. we knew they had the best burgers around. We proceeded to order and the poor cashier was so nervous, we then knew why. the manager constantly screamed at the employees the entire time we were there. So we got our burgers, and I use that word loosely $30.00 later. OMG they were the worse burger I have ever eaten. They were extremely dry and flat, the topping were so tiny it was pitiful.. We did not order fries but of course they were paid for so my husband ate them. The burgers had no taste at all, I was so disappointed. We had a horrible taste in our mouths for the entire evening. We noticed that the burgers were taken out as frozen also. Terrible never again. read more

My company had an event today and the food truck we had booked had overbooked and couldn't come. We contacted 5 Guys through their online ordering hoping we could get burgers and fries for 50 people and planned to call and confirm at 11am when they opened. Casey from 5 Guys called us at 10am to confirm our order and assure us that all would be ready by noon. We arrived at 11:45 to pick up and they were in the process of finishing up the delicious fries. Everyone there was working together to get our order complete - considering they had no idea what they were in for upon arrival. Casey and his team were pleasant and helpful in all ways! Thanks for coming to the rescue! read more

I love 5 Guys. Best burgers and fries. But the best part of the 5 Guys on Fruitville Pike...and I go there a lot...are the tunes! They just rock! I mean I heard the Ramones and The Breakup Song by Greg Kihn back to back once! Who does that!?!? Love this place. read more

This place seems like an East Coast version of In 'n' Out Burger. If you've been out to California and have had an In 'n' Out burger you know that they are very very good, as are the fries, but one thing they don't give you is options. This place does only burgers, and as the other reviewer said, hot dogs and veggie burgers. But you will find no chicken sandwiches or the multitude of other options most burger places give you. What they DO have, is really good burgers and fries. The fries are like boardwalk fries...sooo good. So if you're a burger and fry person like me, this is definitely worth a try! read more

We've eaten at several Five Guys restaurants and always liked them, but at this one, we were not at all impressed. The men's bathroom was filthy and had no toilet tissue. I told a clerk, who just shrugged and turned away. There was also no ice and our sodas were room temperature. Again, we told two different employees, who just said "yeah, we know. The machine's broke" If this had been our first exposure to Five Guys, it would have also been our last. read more

Always in the mood for some Five Guys! Burgers are fresh and the fries are awesome! They're also consistent, which works for me! read more

Probably not necessary to do a review on 5 Guys. I mean I haven't met too many folks who aren't familiar with the superior burgers and fries they produce. So I'm just going to summarize a few thoughts I've got about the place: - the place is generally busy, finding a table can be tough - lots of condiment and topping choices, I get tongue tied, I wish they had some standardized burger combos (the western or the ball park for example). Even if they were "secret" ways of ordering like In & Out Burger. - I wish the jalepeno's were not raw - I love their Hot Dogs - I love peanuts with a meal - have you noticed that "springtime" seasonal fries seem to be a darker color. Potato variety or maybe my imagination. . . - Someone else complained about a dirty bathroom. Luckily I haven't had that experience. And the staff has usually seemed very friendly and helpful, even when busy. - I love that they have Coke Zero and Caffeine Free Diet Coke So, yeah, I guess I like their food! read more

Food is fine, burgers can be greasy but it's what you expect. The staff is terrible though, particularly the girls who take your orders. They constantly seem put out to even be there and would pretty much rather being doing anything but be friendly and offer decent customer a service. A smile wouldn't kill you, when I (as a customer) am friendly enough to say how are you today? You can be bothered to do more than look at me with dead eyes and mutter fine. I come here because my wife likes the food to go. The cook staff is friendly, but if you're looking for anything other than a burger that's a small step up from fast food, drive down the road another minute, in either direction. read more

I love the staff here. They are genuinely happy and friendly. I'm so tired of the staff in chains having attitude but that is not the case here. Order was correct and food was delicious. I'll be back! read more

The Staff when I got there are the only reason they get two stars as they were polite and friendly. I ordered my meal a Bacon Burger and fries. My meal came and I left. Getting back to work I opened my meal. I ordered a Bacon Burger not a cheese burger. May not seam like a big deal to you but for me it makes the burger un-edible. At least I had my fries and soda. I even checked the receipt and it said regular Bacon Burger. Sure was great spending almost $7.99 on a burger I couldn't even eat. read more

I just had another good experience at this restaurant today. I ordered online for the first time, drove 8 minutes, let them know I was there and only had to wait about 2 minutes for them to finish it up. That was a nice touch. Now, the guy doing the fries wasn't on top of his game today so the fries came out brown and overdone. I brought that to the managers attention and she brought out another fry and upped the size. I love good customer service. And it pays to be gracious when making a complaint. And c'mon, Five Guys burgers are great. How can you resist? read more

Greasy burgers! Actually not too greasy they are very good. Love that you pay one price and put whatever toppings you want. It's defiantly a couple napkin meal. The fries are a little limp for my taste, I haven't asked them to fry them twice yet, someday I will ask read more

the online ordering system was not convenient at all. Most of the features didn't work. So I called ahead. Got there and discovered that they wait to make the milkshake until you get there. Guess what the milkshake machine was out of ingredients and the attendant didn't know what was wrong. Burger was cold by the time I got the shake. 15 mins I waited for a call ahead order. Ughhh. read more

Let me just start off with saying the burgers are AMAZING. This was my first time ever at Five Guys and I loved it. I wish I would have gotten another burger because of how good it was. The fries are really good as well and you get a lot for what you pay for. They also have a soda machine with 100+ drinks you can choose from so that was really awesome and I highly recommend getting a soda and trying a bunch of different drinks they have. I had a raspberry sprite, so I was a happy camper. The only complaint I have is that the music is really loud. When I was ordering my food the cashier couldn't hear me and I had to repeat myself a lot because the speakers are right above you. Besides that everyone was really friendly and the food was scrumptious! read more

I explicitly state NO DAMN MAYO. Guess what I got on my burger. They gave my fricken MAYO. This establishment is an absolutely horrible place to eat. I didn't not pay $8 for mayo. read more

I was excited to get a good lunch - it was packed inside. We ordered two cheeseburgers one regular fry and a milk shake bringing the total to $30. I thought this was very expensive especially since the prices reflected online were not the same as in the store. When we got home and ate them 10 minutes after leaving the store the food was terrible the buns were completely soggy the patties were like pucks so we had to throw it away. Feeling sick and Very disappointed after. read more

This is our go to spot for a classic boardwalk style burger and fries. Always have friendly, quick service with consistent service. I like having the option of choosing a number of toppings. For me I have two double patty burgers with tons of toppings and a large , Cajun spiced fry. They still have in shell peanuts to nosh on while you wait. They installed two of the new digital soda machines and free refills. Easy in and out location right of the pike. read more

100% greasy , unhealthy goodness! The fries are to die for, and the burgers are big and juicy. Plenty of calorie overload going on here, enter at your own risk! read more

Cheap, fast, and delicious! If the burgers don't knock your socks off, the unlimited fries will! Three cheers for Five Guys!

Very good burgers. Very good fries. Friendly service. Fresh, juicy, and lots of options to build exactly the burger you want. Been in here about 15 times and never disappointed. I reserve 5 stars for truly unique and outstanding places, but this place is a solid 4 stars every time. read more

Great service! Great workers! Great food! I've been here many times and certainly recommend!!!!!!!

Always excellent. Takes a while for them to make your burger, but it's worth the wait. Everybody raves about the fries, but I only think they're so-so. I like mine crispy and theirs tend to be soggy. read more

Okay, it's a Five Guys. Yes, it can be noisy, but the food was good. What really got me though, was the price. I got a regular burger, (NO Cheese, No Bacon, just plain with the free toppings), a regular hot dog, fries and a drink. My total? Just shy of $20. Someone else mentioned here that it normally runs $10 dollars per person. Even if I would have dropped the hot dog from my lunch order, it still would have run me close to $15. They need to add another $ to the rating. For a semi fast food place, the prices are a bit high. I'd much rather have taken my $20 and gone to Longhorn Steak house, Chili's or someplace like that. Sure, I might have had to toss in a few extra bucks, but that's the difference between burgers & dogs, and steak or ribs. read more