I'm a guy with very low expectations for fast food but i will comment when it's exceptionally bad not that I expect any response from McDonalds but more of a warning to avoid this location if possible unless you're starving to death. First it's a mobile order. I've never had a longer than 5 minute wait. After 10 minutes I went inside to inquire and they said coming right up without checking. Ten minutes later a "supervisor" says check and see what that guy needs. I pull the mobile order out and then he says we're refilling the shake machine and that's what they're waiting for so clearly the supervisor didn't check. After 20-25 mins in which my order is getting cold they hand my bag to me. No apology. Nothing. Get to the car and my order is wrong. Like it's a mobile order so how can you mess it up since I submitted the order. Let me explain it was wrong not only with what I ordered but there was an additional item in the bag. I was charged for the extra item lol. I have never ordered a double cheeseburger with only ketchup and mustard in my life since I always get my sandwiches plain. So I go and get them to fix it. My double cheeseburger has cold cheese not melted as they rushed to get it back to me. Again no apology for a second screwup on the same order. Wow! I just moved here from Va where McDonald's workers get paid half of what they make in Ca. (No joke) and the service is better, faster and friendlier. I've never written a longer complaint ever lol. Check my other reviews. read more

waited over 15 minutes in the drive thru lane before even paying, i just backed out and left. this locations is consistently bad when it comes to the drive thru at least. read more

i am very upset i go to McDonald's for lunch for me and my wife we ordered the mcrib sandwich it had no pickles, the french fries were cold, the lemonade was water with a squirt of lemon, and the diet coke had a smell to it, i email McDonald and they tell me sorry, but offer no credit, no money back and i paid $25 dolla5rs for this junk, well McDonald's you now will lose my business forever..... read more

I like to go to Mc Donald's once a while.I tried many locations .I don't like to write a bad reviews and I don't have a high expectation from fast food but today was a real nightmare .First you have to wait a long time at the register to order.They didn't even bother to come to you .You noticed many employees at the kitchen walking and working unfortunately with no management.The food was mediocre too cold and no tasty as usual.They really don't care about the customers.I will skip this place in the future. read more

This morning I went on the drive. Bought a coffee At the bottom of the cup it made sick was very disgusting shit! It made me throw up. I reported to Mc Donald's I never got a response back from them. I'm never going back there... read more

Horrible service and horrible food!!! Half frozen and half filed drink and fries wow never coming here again read more

McDonald's - HALF FILLED FRIES AND HALF FILLED COKE WOW - Burgers Near Me - La Mesa, California

Maribel is an excellent employee, courteous and hard working individual. Friendly and helpful. Excellent food Very clean. Will recommend to friends and family. read more

Must...remember...why..I...don't...come...here...Grrrrrr! Because it was so hot, I thought I'd treat my family to cheap sundaes on the way home, a little after 9pm tonight. I figured McD's would be fast, easy and cheap. Wrong! AFTER I got in the line of cars and another car was behind me I found out they did not have ice cream! First I'd waited a good 15 minutes to inch up to the intercom. Just before I reached it I could see the lit up sign with the menu but could not read the fine print from there and couldn't see the milkshakes, cones etc. Then I saw a piece of paper taped over the ice cream products with handwriting that was not readable in the dark. Just as I got to the intercom I could see the words, "no ice cream, no shakes, no cones, no sundaes". Of course there was no way to get out of the line so I was stuck there stewing over the wasted time. I said into the intercom, "Well, I was going to get some sundaes but it says No Ice Cream so I guess I'm out of luck" and drove forward. I sat and waited and inched forward, wishing I'd gone to Gag-in the-Bag instead--they do have decent shakes. When I got to the paying window I just rolled past it and didn't say anything. It was pushing 9:30pm when I finally got to the window where they give you your food. I stopped and said, "Is the manager handy?" The girl looked at me blankly, then called another girl over. I repeated, "Is there a manager I can talk to?" Blank stare. Cars behind me. "Do you know what a manager is?" God help me I couldn't help myself. She said "Hola," or something and left for a second returning with a very WASP-ish white man about 30 who was the manager. I was relieved he looked like he could understand English and I told him, not too unreasonably, "I just waited at least 20 minutes in line to buy sundaes because the sign saying you didn't have any ice cream was only visible after I was in line with people behind me." He said, "There's a sign that says no ice cream?" I swear, that's what he said. Have I entered the Twilight Zone or something? I said yes, there is a piece of paper over the sign that says no ice cream, no sundaes, no cones, no shakes. He said, "Oh, they were supposed to take that down." LIKE WHEN???? He did say sorry but I said "Well it's too late now I'm going to Jack-in-the-Box." I'm so embarrassed to have uttered those words. I felt like a little kid saying, "I'm gonna tell my Mommy!" Then I drove away, not fast, no peeling rubber, no profanities, just vowing not to come back. I probably hadn't been here for 2 or more years. Hope I remember why if I'm ever thinking about coming back. As I drove away I was thinking, why didn't they tell me when I first said I was going to buy sundaes but they were out, that they now had them? I'll take Chipotles any day. Oh yeah, I stopped at JB's and after encountering another barely-English-speaking clerk I came home with an Oreo Milkshake. I told my family--"I don't care if you want any or not--you're going to have some because of what I went though to get it!" My husband just chuckled that polite chuckle of one who wasn't really paying attention but tries to appear as if they were and accepted his gift. My daughter assured me she had no intention of complaining. I told my husband it's a good thing I don't carry a gun. read more

Longest drive-through line in the world. But, I must say, McDonald's is stepping up in the world with their oreo milkshakes, coffee drinks, and other assorted unhealthy goodies. And it's 99 cents for the biggest soda cup I have ever seen before; I think I passed diabetes through the window to the passengers in my car. It was intense. But it's 24 hours, and 24 hours for La Mesa is a first! So props for that! read more

How do charge $8.79 for a quarter pounder meal with an iced vanilla coffee and have the audacity to charge $0.10 for extra onion. REALLY! They don't even use real frickin meat for crying out loud. So I took my friend to In and Out burger. She got all the extra onions she wanted for free and the meat is way better than McDonalds. read more

My order took 21 minutes to complete. No acknowledgment or apology was made during the wait. I asked the manager on duty why such a long wait. Her response was she was short staffed. There were about 7 employees and only 3 other customers waiting after me and nobody in the drive thru. They had to remake my mcflurries because they melted from waiting on their back counter. The girl remaking the mcflurries had to get more Oreoes and sluggishly walked to the back to retrieve her bag of Oreo crumbs. I then asked why no apology or acknowledgement was given to customers while they were waiting and she just gave me a blank stare. I asked for her name and the corporate phone number and asked her to write it down. She takes a deep annoyed breath, writes it down and says "have a great day!" This location also had both drive thru monitors out of order and never even put a sign up for customers. People were waiting at the screen for several minutes before a young man came out to tell them to pull up to the window. From the outside, this location looks amazing and welcoming, but they need to coach the management and their staff with BASIC customer service skills. read more

The signs are by Costco but you have to figure out where the real place is down the block. I was a bit shocked. There is a driver and passenger order screen which is kinda cool.. they are a bit slow. We came in just for an old school Big Mac but had to remember that sometimes some things are best left in the past. :-( Old school is the best way to remember a Big Mac... There is nothing cute about this anymore. read more

Such slow service. To start, I was waiting at the counter and no one greeted or assisted me or directed someone to take my order. Someone finally took my order but it was filled incorrectly so I had to send my sandwich back so they could get it right. As I'm sitting & eating my lunch, I see customers orders taking so long to be filled & they were getting frustrated. One customer finally got fed up and demanded get money back. Even with having at least 6 customers waiting in line, they continue to have just one person taking orders. I do come here upon occasion coz it's close to work. They're usually able to crank customers out in a timely manner but today they were really off their game. read more

They water down the orange juice l, so taste it before you drive off and if it's nasty, ask them for a fresh cup!!! They're doing it to stretch it but no, I'm a paying a customer and I want what I ordered. read more

So slow if you go there in person. They definitely prioritize the drive thru. Just sucks because I don't have a car and have no other option. Ugh! read more

I can't believe I'm going to write a review of McDonald's. I must be really bored..... or just want another first review. We all know about Mickey D's so it's not worth writing anything. I do want to say... whispering... I eat their snack wraps. There I said it. Condemn me to hell to spend eternity with Ronald, Mr Shoe, Hamburglar, Birdie the Early Bird, and The Fry Kids. Oh the horror.... :D read more

Came in today to redeem the medium fries from the monopoly game pieces. The cashier couldn't ring me up and had his supervisor come to enter the promotion monopoly code. I asked for unsealed fries...turns out the manager rung it up, and took my receipt...and I still didn't even get to finish the rest of my order. I complete a separate transaction and finished my order. I asked the cashier if my fries were unsalted and he said he was didn't think the manager noted it, and that he said "I don't think you can get unsalted fries because we salt them right out of the fryer." I bought them two days ago and it was unsalted...from this location and now it's not available? I get my fries and they were salted. I was too tired to argue about free fries so I just left.. Not the place to go...should go to the one on Lake Murray. read more

During this horrible pandemic, this McDonald's really disappointed me. I use to come to come hear daily with my ex husbands wife, but now it's just a shattered memory. The delicious BigMac is now a sad reminder of my failed divorce. The soggy French fries are truly disgusting. The drive thru is a pain, the line takes so long. Workers have horrible attitudes, and they gave me dirty looks when I asked for 21 more ketchup packets for my egg sandwich. The service has really gone down hill. The toilets are filled to the brim with human feces. Urine is all over the place, and one time I tripped and ate shit. The only good thing about this restaurant is the big fat M I love to look at. Once it was a prime restaurant in San Diego, and now it's a smelly shit hole. I really miss the old McDonald's. Love, Trippie Redd read more

Customer Service sucks. Went through the drive thru and got dipped chocolate Soft cones. They offered us flurry Instead so ww got it. Tasted horrible because the ice cream is melted. Went back and Returned it and the manager said "we know". Then why sell it and wait for the customer to return it if you know you have issues. And manager was just giving you a sarcastic smile. Don't even think he meant what he said when he said " sorry". read more

My family got an order of 7 mcdoubles,4 large fries, and 5 large drinks from the drive thru. They didnt have no cup holders and all the fries they gave us was old and soggy and to top it off I found an old mustard package dried out in one of the fries box. Bad service. read more

McDonald's - Found this old nasty dried out mustard package in my fries -__- - Burgers Near Me - La Mesa, California

Student Lobby this morning for 15 minutes waiting to be served. Drive thru in about 10 cars. One person behind the counter everybody else in the back was too busy to pay attention she kept moving her post to fill wipes and napkins. Completely ignoring me and two other guess. When asked to speak to the manager I kept getting a 1-minute finger.. told them I was going to leave an unfavorable yep they didn't care manager never came to talk to me !!!!!! This place sucks I'm leaving one star I wish I could leave a black hole instead read more

I'm a very frequent customer of this McDonald's and I have never had a problem with the staff, that was until my most recent visit. I ordered and received the wrong item, in fact it was wrapped with a napkin stuffed and melted in the sandwich. When I went back to ask for my correct order, I told girl at the second window and she proceeded to interrogate me and question if I really ordered what I ordered and didn't believe that there was a napkin in my sandwich. I felt attacked and very frustrated because I had to drive all the way back for my correct order and was now being investigated for a chicken sandwich!!! Then the girl tells me I have to pay the difference! This is not customer service, it felt like harassment. Only reason I give one star is because I have no other choice, and the other lady working was very sweet to me. read more

McDonald's - Burgers Near Me - La Mesa, California

Missing food and asked for well done fries and got floppy ones instead.. super soggy and not crispy at all

Bruh y'all so quick to hate on Mcdonalds but yall dont know what these workers going thru fr shit is hell working at mcdonalds now that doesn't excuse the bad service but I understand. Never really had a problem with McDonald's personally except sometimes they mess up orders lol but multiple places do this. Went to the drive thru today, line was crowded but went quick, they got my order right on point and the whole thing was delicioso. My gf got a small mocha frappe and we had to park in the reserved spot. They were super quick to make it and they were friendly too. Great service, stop hating!! read more

Have play scape, wireless internet, decent food, and good service. Power plugs in ceiling for laptops, and OK bathrooms.

Crappy location due to having only one way in and out on Fletcher. Mcbites are tasty! 2 sausage mcmuffins for $3.50. Yum..... read more

This McDonalds is grossly overpriced. I went through their drive through late on Saturday night to get two Filet-O-Fish sandwiches. I got nothing else, no fries, no drink, just the two sandwiches. The total was over $8.50! I can see why the clerk doesn't advise the total at the drive through speaker. Save your money and go to a real restaurant! read more

+1 McDonalds just for having a bathroom in the kids play area. The food was served VERY fast & was fresh. Overall good for McDonalds. read more

The young man taking the order would not communicate. I kept having to say hello. His response was "still here". Got to the window and he took my car handed me my receipt.. cool, but he didn't say go around the corner for your food. He didn't say anything. He was a y'all appeared to be Caucasian male with curly hair. Very frustrating experience. Having to guess if he is listening and guess if he hands me my food. I asked for a smoothie his response was, " we don't have that". read more

Not sure if they were short staffed or if they are just slow workers. All the customers had a long wait on their food. I waited 20 minutes to get my food, and the fries were cold and the burgers were not hot at all. While waiting for my food, there were three people who's orders were wrong. If you don't mind the wait than come to this location, or the cold food. read more

I've been here enough times to say that this place is terrible. The straw that broke the camels back for me is when I took the kids there the other day. One computer was broken, no "out of order" sign, just there, broken. But that's no biggie right? Wait! There's more! Moving to the play structure. The table AND chairs in that room was a mess, so I allowed the kids to begin to play while I went to ask someone to wipe the table and order food. An elder woman said she was going to wipe it and I waited there a few minutes and she never came. Mind you this woman was the cleaner. She was wiping the SAME window for a few minutes, and obviously didn't realize what needed precedence. So seeing that she's not getting it, I asked a manager if he could have it wiped, and then she turns around and looked stunned I was asking someone else. Well hello?? I need to set my stuff down somewhere to order! So he has her go over to wipe it, and while dealing with all that the kids tell me that there was something on the stairs of the play structure. So I told the kids "I need you guys to come down so it can get wiped up." So the lady at this point just wiped the table, and she's leaving the room oblivious to the fact that I just had the kids put their shoes back on because of what happened, and any person could hear us and so I'm baffled and I say to her politely "there's a spilled drink all over the stairs of the play structure." And she just looks at me and says "oh." And walks away. So I walk back over to the manager and I let him know what happened and he says "oh." So I walked back over to grab our things so we can move to a table not in the play area since the kids wouldn't be playing in there anyway. I realized at this point that what the kids were stepping in was a red STICKY soda. While gathering the things I said to the manager who was standing there with the cleaning lady, both looking at the spill like a deer in the headlights and the lady says "how should I clean it?" And this guy says, "use paper towels and windex." Really!!??? This guy's the manager!?? Any idiot knows that you use warm water and a wash cloth to remove sticky stuff for goodness sake!!! I let him know that not only the kids socks got wet and sticky, but now the inside of their shoes were wet and sticky also, and guess what he says .... wait for it!!..............................."oh." FOR THE LOVE OF ALL THAT'S SANE!!!! He didn't say sorry, nothing, and I was actually very nice to them!! P.S. many times I have requested a stool for the kids to reach the sink, it's very high, and it's supposed to be a place for kids, yet the kids can't even reach it and it's really hard when you have three kids. Also, there was water all over the floor around the toilet and it smelled like sewage. #NeverAgainMcDonalds read more

I love McDonalds but no matter how many times I try to eat at this one they either mess my order up or seriously disappoint. One time my mozzarella sticks didn't have cheeses inside , another time I asked to add mustard and they seriously put on two dots....? Wouldn't suggest this McDonald's to anyone. read more

McDonald's - Burgers Near Me - La Mesa, California

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First things first. McDonalds isn't food. Food is real meat, whole vegetables and the like. McDonalds is salted fat and I freakin love it, but only once every 3 months. I purchased and ate 4 cheeseburgers and 10 chicken Mcnuggets. The new sweet and spicy sauce was OK, it tasted just like Asian sweet chili sauce. Sweet and sour and BBQ are still the best way to go. Normally I would give the place 3 stars but i have to recognize the fact that it is 24 hours and give it 4. Be aware that it is right next to Costco so expect long lines during the day. read more

I ordered a large chicken nugget meal and my daughter wanted spicy chicken nuggets because there was a big picture of it in the drive thru but they didn't serve it anymore. So I asked for the exact same order and we get home and there was 1 large fries & 1 medium fries. That is not the exact order. read more

Muffins toasted. Everything in stock. Eggs cooked coffee perfect. You can't ask for a better McDonald's. Food was quick even though they were slammed BRAVO!! read more

Stupidest mcdonald's ever, can never get their hours correct it says 10pm online but 12:30 on google maps and regardless they always close earlier than marked. Losers read more

Guilty pleasure? Check! I love this place. The lady that works food window at breakfast is a gem. She is very nice and pleasant. I love their breakfast. I get the hash brown and dollar biscut. Also obsessed with the grilled onion chedder burger and fries. There used to be a problem here with long drive through wait times but this has changed. Don't judge me for my amount of check ins ok? They have a special late night menu! You can get some breakfast items with the regular menu. A chance to mix and match fries and biscuts? Burgers with hash browns? The possibilities are endless! read more

2 stars - 1 for the play structure and 1 because the food was what I expected. The wait time was way too long for a McDonald's and it was obvious the staff was over there heads because of said wait time despite it not being that busy. Oh and the ice cream machine was broken...of course it was read more

Horrible. The only part of our order that was correct was the sundae. The Happy meal was totally messed up. We ordered Coke, they gave us Dr. Pepper. We ordered a grilled cheese plain. They gave us a bun with ketchup, mustard and onion. No cheese. The fries were cold. Yuck. read more

Last time I was here (in the drive thru) i was sold 4 expired apple pies. 3 were expired by 2 hours, the other by 8 hrs. So now I have my name on a list to get free ones. Today I am here and am given a table number and told they will bring my order to my table. So I'm waiting and waiting for my food. Then i notice that a woman at the counter is rudely yelling my order number as if it is an inconvenience on her. So i go to the counter and she points at my try and walks away. I then asked about the number and table service and am told, "well, it's really busy right now. So I go to claim my 4 free apple pies and am told they are all out. I ask if they are cooking more and they say "no more pie today" (with an attitude). I will never come here again. read more