The quality of service has gone from excellent to far below par. I hate it when businesses do this and I waited a month before posting to see if there would be a change. Unfortunately, there was a change but for the worst. Each time I visit I pay for sauces I don't receive. That is a form of theft. You guys want to charge for sauces then your employees need to hand them out. In addition, if I order a happy meal there is a 50/50 chance I will not receive the drink with it. If I ask for "no pickles" or "mustard"-which I have to pay for- or any changes there is a higher probability of not receiving my meal as ordered than as ordered. Right now, you guys owe me about 10 sauces from different visits, 3 happy meal drinks, and .20 cents times 5 for each time I didn't receive mustard on my burger. On top of all this the overall vibe I get from employees, mainly those walking food out to the car stalls, is annoyance. Let me explain, your employees come out to the car and practically throw the food at me. This started a few months ago. They're in such a rush and so desperate to give you your food that it leaves you feeling like not returning. I will avoid this McDonalds until management makes changes. This is ridiculous and completely unnecessary. Management and franchise owner take note. We are in a recession and this behavior will not help. You guys use to be such a good location. What happened? read more

McDonald's - Ordered a deluxe quarter pounder with no pickles, got it with pickles. You guys took off the mayo and tomato and then stopped there. - Fast Food Near Me - Keaau, Hawaii

Food: The food at this mcdonalds is so yummy, especially the $6 meal deal! Service: The service at this mcdonalds is good but not good at the same time, alot of times they forget to put items in the bag. Like yesterday November 10th 2025 Monday, they charged us $30 for the order but did not put the milk shake!! Ambiance: The ambiance of keaau hawaii mcdonalds is good and clean! read more

Worst location ever!!!!!! Staff is really slow and ignorant. Why do we need to park to wait for our food when we in drive thru. Other tines you keep the line waiting. I truly hate Keaau Mcdonalds read more

The food here was okay, but it took 15-20 minutes for my small order to be served. The employees were very rude and slow, despite the restaurant being fully staffed. The floors were greasy, and the bathroom had uncleaned feces stains on the toilet. The ceiling had roof leaks and mold growing. read more

McDonald's - Fast Food Near Me - Keaau, Hawaii

Terrible service. Took forever for someone to come to the register to pay and we waited at least 15 minutes for our shake.

We're here visiting from Texas for a few weeks and have been to this location multiple times. The crew is always very friendly and while I'm mostly ordering a coke, service is pretty quick. We've had breakfast here twice now because the husband likes the local deluxe breakfast (spam, Portuguese sausage, rice and eggs) and it's been early so service was quick. The downside to this place is it's filthy. We got here when they opened their doors this morning at 8 am and the floor is so dirty/greasy my feet are sliding around. I don't see a clean table in the place. All this means the restaurant wasn't cleaned last night at close and the floor tells me it's been even longer than that since it was cleaned. read more

McDonald's - Local deluxe breakfast - Fast Food Near Me - Keaau, Hawaii

I have read many bad experiences from here ranging from forgetting items, cold food, unexpected closing, no walk ins etc. At 6pm we were still able to walk in. They only allow ordering from the kiosks though but if you want to pay cash it prints out a receipt for you to bring to the cashier. After driving for a bit, we realized they forgot our apple pie so we went back and they apologized and gave it to us with no fuss. The McNuggets were usual American McNuggets. Mostly half refried and not juice like the Canadian counterparts I am used to. And all the sauces were just diluted in flavor. Overall, the service is good here although occasional mishaps. Check your orders before you leave! read more

I ordered an oreo MC flurry with fudge on top for 10 dollars and we get it and it comes half full no fudge read more

McDonald's - MC flurry half full - Fast Food Near Me - Keaau, Hawaii

This location has no customer service. The boy who took our order had his face mask tucked under his nose and it looked like a duckbill. He was not interested in helping us. There were many workers but maybe they were only working the drive through. We were the only customers inside. There were 'kiosks' with computer screens to place orders. HEY! I'M STANDING RIGHT HERE!. The order screens behind the counter were too small to see and only filled about 1/2 of each screen. Partner got Fish Filet and regular cheese burger, I got double cheeseburger with bacon. Both were OK, good and hot. I ordered a medium fries and got a small envelope, half empty. My partner ordered a small fries and got a small fruit punch. Never been so disappointed with McDonalds. Ever. Very slow service. NO ambiance, no welcoming atmosphere. read more

didnt give me chicken nuggets before 10am. the speakers sounded like they were contacting me from mars i was forced to get some random sausage egg sandwich. it tasted good except i still wanted nuggets. who doesnt want nuggets for breakfast hello the drive thru was literally lowk long it was only 6am. what r these fatass people doing here at 6 am. anyway the guy at the window was nice we didnt go inside but there werent any potholes like i saw on one mcdonalds so thats something read more

The worker's are very rude, including management. tsk tsk. It is sad that people are so rude, so early in the morning.

This McDonald's is okay. Their customer service is very bad, 1 star for that! Let me elaborate, the lady at the front, when I said "thank you" and took my card back, she looked at me with distasteful look and shut the window hard! Like come on, why is a stick up her butt! LOL Then I had to order another meal, at the second window and she had an attitude because I order another meal. I apologized, yet she rolled her eyes. If they hate their work, find another job you'll love! Also in the morning (another day) I asked for ketchup, the lady at the second window "sorry we don't have ketchup today" Obviously just too lazy to get me a pack of ketchup, just ridiculous... The reason I gave them 3 stars is because it's close to us people living Mountain View, Kurtistown, Keaau etc. And their food tastes just like every McDonald's. But their customer service is horrible 1 star for them!!! read more

The majority of reviews for fast food restaurants are going to be negative.. that's just a given. The line might be long, but the employees are working so hard to get through everyone. They have to deal with angry customers all day long.. give them a break. Thank them, say please... it goes a long way. This review is particularly for the male employee who was taking orders and collecting money in the drive thru last night 6/15/23. He really deserves some recognition. I watched him RUN to collect my money and was so friendly even with a line around the corner! read more

So weird, our NEW McDonalds in Keaau...the kiosks to order yourself are surrounded by a small table & chairs..everyone in line to order there stand above the poor souls who unknowingly sat down there...not what I want when I go out to eat, to have strangers leaning over my table...coughing, laughing and speaking loudly. PLUS...the screen is always loaded with greasy finger prints and no sanitized wipes in sight! Great way to spread the community germs quickly! It's just a shame how these little things can make such a huge difference!!! Sorry they removed all the beautiful flowers out front not sure why, I thought they really looked nice! We won't even mention how the car line interferes with the flow of traffic! RIDICULOUS read more

Currently the dinning area is under construction (FINALLY!) There are only 2 mcdonalds on Hilo side of the Big Island. One in Hilo and one in Kee'au The lines are long. IF YOU AINT GOT NO PATIENCE GET out OF LINE! YOU NEED TO REMEMBER ITS THE ONLY MCDONALDS IN THIS AREA!!! Since it's been under construction the staff has been INCREDIBLY awesome. My family and I go here at least 3-6 times a week because my mother loves the chocolate chip frappe to da max, like no joke. We stay in the nice line for her frappe haha. Emily (MOD) and her staff have been Incredible with customer service. I say Emily because I've seen her ring up the customers. I kid you not from Sept 21-24th we've been here 5 times just for my mother to have a frappe haha The point is the staff is great! I'm visiting from Honolulu and some of the Mcdonalds staff could learn from this branch!!! Great Job!!! read more

McDonald's - As of right now it's under construction - Fast Food Near Me - Keaau, Hawaii

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As it pains me to write this since the staff was super nice and quick, I do not like fried hair in my food. I was highly upset and didn't even want to return. Actually that experience made me mark that day as the last time I eat out. I'm highly paranoid now and do not wish to eat anything that isn't prepped by me or my spouse. Also, the fries were stale. read more

McDonald's - Fast Food Near Me - Keaau, Hawaii

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The only reason I eat here is for nostalgia. It's not what it used to be... I do like the crispy fries

Yikes, this is the worst McDonalds on the island. I can't remember a time when I left feeling satisfied with my order at all, either it being wrong, missing things or things not ever being filled. Not even to mention it takes me at least 20 minutes whether through the drive-thru or in store. Fries are never filled all the way up, last iced coffee drink I got was about 2 inches below being filled, my burger I asked (and PAID) for extra sauce instead came out with "no onions" and no sauce at all. The chicks have a nasty attitude so I just vowed not to come in ever again. I'd rather drive farther to the Puainako one. The (finally) updated inside looks great, but you can't put a wig on a pig and it's all of a sudden beautiful. They really really need to reevaluate their hiring and/or training procedures. Oh and don't even bother contacting corporate. They'll just have the store's manager call you and do LITERALLY nothing except berate you for contacting McDonalds to complain, like I was in the wrong. read more

McDonalds, McDonalds, McDonalds. . . . What can you actually say about McDonalds? Everyone loves McDonalds and everyone especially loves their French fries! My best fast sandwich meal to get is the Quarter Pounder wth Cheese. Although I can still hear Mel Cabang asking "is that with or without cheese?" Sorry, you had to there. You can also get a drink, no matter the size for just $1! Now that's a great deal and if you eat inside, you get unlimited drinks. Once in awhile I'll keep trying the Big Mac but it's just so messy and I swear, just because I'm an adult, the sandwich just seems smaller. The taste is there but the sandwich still seems to be smaller or is it my hands just got huge???? ok, I think not lol They do have a great setup going on until now. Now that there is a lot more homeless people, they take advantage of the soda dispenser and put free soda!! Hello!! You're not supposed to steal! That is so wrong and that makes working people start stereo typing people. So please, if you're going to take something, go to the counter and ask for the FREE water if you're not going to pay for anything and go from there so that it doesn't make more work for the workers and everyone can enjoy what McDonalds have to offer. Have a great day! read more

***update 2013*** someone from McD's contacted me and said they would discuss the temp issue with the managers, so I've bumped my original review up one star as a result of getting that contact. My Original (3 star) review: You locals should be aware, Hawaii McDonalds rock compared to mainland McDonalds. You are apparently the only place in the nation to still have deep-fried "caution filling is hot" pies. Trust me, the baked pies on the mainland suck! I was having a nostalgic craving for a big mac, so I dropped in here after a buddhist lecture down the street. Guess I probably fail at Buddhism, are they vegetarians?? Anyway, after almost getting slammed by a jacked-up 4 wheel drive Toyota driving through the odd McD parking lot at 50 mph, I made it inside and got a good meal (for a McDonalds, "it is what it is"). The Big Mac actually looked like the one in the commercials, it was picture-perfect. Kudos to whoever assembled that, you have a future in the advertising industry in food styling. The Haupia (cococut) pie was an interesting novelty but a little too much drippy white goo and not enough coconut. My main issue with this place was that it was about 40 degrees... the whole place felt like a walk-in freezer. I complained to the kid taking orders and he just shrugged. No way you will want to order ice cream in there! So one star off because I was literally shivering. read more

We came with low expectations because of what we heard but around 10am on Friday August 26, a nice man took our order and worked around our wackyorder with precision and calmness. Our food was fresh and delivered quickly and exactly what we ordered. I don't know what this man's name was but he needs a RAISE read more

Excellent customer service, friendly and positive workers. Drive-thru on point and the restaurant is rarely out of menu items.

The day crew honestly isn't that good, they always mess up our orders, not as friendly, and forget items. The night crew on the other hand is great, there's one young gentleman that's always really nice and I appreciate he reads back our order to make sure it's correct (I really like this because the order screen is broken so you can't double check yourself), if it wasn't for that guy I probably would've given 1 star read more

Menu deals were not added correctly and food was missed. Box outside was broken so communicating the order was very difficult. Overall, a very poor experience. read more

This Mc Donald's has had it's fair share of glitches in the past . But Jiminy Crickets ! When someone orders an advertised specialty menu item and the main attraction is missing why should I pay for the upgrade and not get the bacon ? I hate mc Donald's even more now . I've seen the drive through get better but this is the LAST STRAW . Screw Mc Donald's read more

McDonald's - I paid $5.99 apiece for BQC with extra pickles , not hold the BACON - Fast Food Near Me - Keaau, Hawaii

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Don't bother using the mobile app at McDonald's. I ordered on the way in and seen that there was one order ahead of me On the screen when I walked I. After they sent out that order I waited and ordered started collecting after mine but were being processed before mine. I was Told by the manager that it depended on what I ordered. I told her it was just a quarter pounder simple. Then she said that orders taken at the register were processed before mobile app orders so even though I ordered it outside in the parking lot I would have to wait after I came in for whoever was at the register place their order and they would fill those orders first so Why am I bothering using the mobile app ahead of time. I had to wait 10 minutes for a simple one burger order because they were taking the orders at the registers and processing them before mine. Last time for me to go to a McDonald's. read more

I rolled when my bf opened his big mac and found this. Made my day. Don't know about his. read more

McDonald's - New big mac special - Fast Food Near Me - Keaau, Hawaii

Brah customer service is solid, never been to a McDonald's where they brought me my food and cleaned my table when I was pau!

The Keaau McDonald's app isn't that great. I always have problem ordering in the mornings. At 6:40am the breakfast items isn't available!!! It happens sometimes at lunch where the lunch items isn't available. I don't think it's the app because the Hilo location is available for either the breakfast and lunch items. Something is wrong with the Keaau location, maybe it's the management! This is so frustrating that I have to drive to Hilo today to order from the app! Maybe I need to drive to Pahoa instead of Keaau, hopefully their location will be better! read more

Always double check your order here because they tend to mess it up a lot, mostly missing items

We ordered off the kiosk thinking that our service would be faster. It wasn't but that's not the issue. Issue I have is when we received our meal, we didn't get everything which was a medium fries...easy right?! And told the woman that served us. We waited and my brother went to go check why it was taking so long. Well the girl said we got everything. Ah we didn't. So he came back and decided her attitude was not worth the hassle. So I went up there. We paid for a fucking meal not just the sandwich!! So I Pulled what looked like the manager and said I got 3 adult meals 1 with a large fry and 2 with medium fries....I'm missing a medium fry. He went to the counter and got my damn fries. FUCK LADY WHAT WAS SO FUCKING HARD ABOUT THAT DAMN. Chick had major attitude the whole time there like she was running the place. read more

I always stick to the same thing when I come to McDonald's, and usually I go to the Puainako drive thru. Well today I was in the area and I decided to stop and get a quick bite to eat. My Mcchicken was hard and dry like they cooked it an 2 hours ago and left it in the warming tray, my fries were cold with little salt, and my side salad looked like they slapped it together with whatever veggies they had left over. Needless to say last time I'm coming back to Keaau McDonalds. read more

McDonald's - Side salad with soggy tomatoes. - Fast Food Near Me - Keaau, Hawaii

They tale to long to make your order! Been sitting here for over 30 minutes! They served 3 people who ordered after me before me! I'm pissed the service here is crappy! You can never understand the people taking your order! Horrible service! read more

After driving all day all over the big island on a Sunday we stopped here since we were starving and a lot other places were closed. The service here was okay and they charge you for everything. Its pretty much the same McDonalds menu as other places but I really enjoyed the banana pie, is sort of like their typical apple pie but with sweet smash bananas. It was delicious I wish they sold that here. read more

Most modern McDonald's I've been to. Friendly helpful staff, probably the best and freshest sausage egg McMuffin I've had. Great work, keep it up! read more

Horrible horrible service here and everyone in here is either high or on something. It took 30 min to get a mcchicken and a Mcdouble here. I usually never write reviews but this place deserves to be on watch by headquarters 24/7 cause workers here have such attitude and very very very very SLOW! read more

This place didn't give us our full order and they aren't giving us anything else and they're making us drive from Pāhoa all the way to hilo it's so irraz read more

Worst service ever. Slow order taking, incomplete orders, no fountain drinks for two weeks so far and the drive thru is worse. Used to be a great place. Definitely needs help. McDonalds should be ashamed of this joint!!' read more

After reading the reviews I set my expectations very low for this location, however my experience FAR surpassed these expectations. I have a guilty pleasure for sausage egg and cheese on a biscuit with a hashbrown and often this meal is hit or miss (hard biscuit, not hot, etc). This place NAILED IT. Three of us ordered pretty late at night after viewing lava, we all got different items and every thing was fresh, hot, and exactly what we ordered. Not to mention the employees were extremely friendly. read more

Well. If i would have actually received my food I may have left a higher scored review...HOWEVER when I arrived at McDonalds, STARVING, EXHAUSTED, AND YEARNING FOR THE SIMPLE PLEASURE OF A MCFLURRY, I was refused service under the guise of being closed. HOWEVER it is listed that this location is open until 11:30, at the time of the incident being MERELY 10:40!!! This is unacceptable and I don't think I will ever be able to drive past McDonalds without bursting into tears in memory of this heinous and wicked act. If McDonalds would like to send me a gift card for a lifetime supply of McFlurries the wounds may finally heal..but the scars will last forever. read more