You guys should update your hours on google map also because there was about 8 cars waiting for their food around 9;30 pm???????? And the doors were closed!!!!!!! It would be nice if you guys take down the 24 hours!!!!!!! & stop wasting peoples time!!!!!!!! read more

This place is the nastiest place you will ever go to. They don't clean at all. They also can't get an order right.

Negative 5 stars. Customers waited 45 minutes to get a simple order. Horrible service

Slow service take forever the drive through is very slow takes 30 min. Nobody say thank you or sorry for long wait. Prices are very high at just mcdonald's too very different than other mcdonald's read more

Terrible service, employees playing games on their phones walking around looking lost while we were waiting 20 mins for our order, all of their sweet treats are out of stock constantly go somewhere else read more

I received a 6pc chicken nuggets instead of a happy meal, and paid for an apple pie which wasn't in the bag when we got home. I should know better to check at the window before driving off. Thanks for stealing my money, McDonald's. read more

In the amount of time I finished my breakfast, there were about 5 customers who complained about the restroom situation. Several customers had emergencies but had to place an order prior to using the facilities. One customer placed an order, but didn't pay, was given the password. After using the facilities, she left. There are also no drink refills in this location. One associate was so adamant about placing an order first - very authoritative. Where is the aloha? I will not go to this location anymore. There's a location in Kaneohe by Ross that is very supportive of the community. read more

The girl that took the order is very rude. No customer service really sad. I wouldn't give any stars that is how bad the service.

Do not come here waiting for 20 minutes just to be ignored and not get my order taken

I waited for my order, which had only one mill for 40 minutes, after which my order was mixed up and they gave me the wrong order. The worst service I've ever seen. read more

Awesome customer service! Shout to sharena and promise da best ! Always keep the area clean and very fast

rip off! this mcdonald's temple valley price gouges! they charge $6 more for a big mac collectors meal!‍ read more

McDonald's - $17.99 is a total ripoff!! - Burgers Near Me - Kaneohe, Hawaii

Great service. Ice cream was delicious I used my app. And received 50% off! The staff was friendly and service was on point! 5 stars!!!

The lady in the dining side is rude. We bought food from the drive-thru but I needed to use the restroom so I went in. I told her I need to use the rest room and she told me "ok, put in an order first." So rude! I told her I was just in the drive thru, then she told me "well,l show me your receipt" with an attitude. If I could give a zero, I would. She's old lady. Ugliest attitude and should not be allowed to work in front. She could have told me "I'm sorry but our restroom is only for our customer. I could let you use the restroom if you have a receipt as an evidence you purchased food." There are plenty of ways to say that policy. I've worked as customer service too but never have I provided service like that no matter what the situation. That lady should not work up front to represent McDonalds. read more

Service was horrible, there were about 4 of us in line , not 1 of the 3 workers acknowledged any of us and ignored us. Instead of taking orders they were putting in their own food orders and passing money between themselves. You need to hire competent people Ronald. read more

We go here out if convenience if it's our last place to eat from. Make sure you check your order first BEFORE you leave, they tend to get orders wrong from time to time. It is clean inside though. read more

Our 2-1/2 hour tour 3 miles away only included a tiny dixie cup size of water. So heading home we just wanted something to drink. Macnut factory and Waiahole Poi factory were closed early by 3?pm possibly since it was Xmas Eve. Hubs suggested McD so Yelp to the rescue for the nearest one brought us here. One large diet coke, 1 large ice tea and 1 large vanilla ice coffee using a deal for 50% off. It's good that there are so many franchises around the island. Quick drive through and onto H-3 to head home for a nice afternoon siesta. The jostling in the 4 wheel drive through the natural wonderland of the ranch was more comfortable and fun than imagined. My bod was in relaxation mode. Can't believe tomorrow is Christmas... have a merry one! read more

McDonald's - Refreshments after UTV ride - Burgers Near Me - Kaneohe, Hawaii

Quick bite in here before moving on the next adulting! Went in, hoping no long queue, and gracious heaven only two people stand in to order. It moves fast and when it's our turn, this woman at the cashier greeted us with an Aloha vibes! Ordered McNuggets & french fries then 1 medium size soda. And we saved a lot! Just the way we love! Smooth transaction, both parties are happy. Settled in and wait for our order. Took us 4-5minutes to get our order. Nuggets served hot but not that flavorful, thanks for the sauce, it helped enriched some flavors. Fries are cooked just right. Always good with ketchup! Never gets old. Condiments area is a bit messy. No one bothers to clean or wipe the counter. Customers sometimes are so careless, and at the same point, staff ain't attentive enough. Same-same, so not that big deal, but kind'a disturbing to look. Toilet situation! By far toilet bowls are clean, guess nobody ain't have a bad stomach at the moment. But the sink area is dirty. (insert palm-face). Place ain't big. Some areas are clean some aren't. It rained while we're here and by far, this is one of the most pretty dramatic view I had while eating my fast-food! Mahalo & HAPPY JUANDERING fellow yelpers! www.juanderbandit.world read more

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Packed, long lines and unless you pay you can't use the coded bathrooms. Same as any other place on Oahu, you had better use the bathroom before you leave you house or hotel because there's like 5 public restrooms on the whole fricken island. read more

Crooked! Using the app's deals as a bait and switch. Presented the 40% deal for the new McFlurry, was told the app did not apply. This is not the first time this McDonald's has done this. So they cancle the order and had me pay full price. Now they are blocking benefits of the app. So let's block going to this McDonalds. read more

McDonald's - Deal for 40% off of a McFlurry - Burgers Near Me - Kaneohe, Hawaii

I don't normally leave reviews but I have to share my worst fastfood experience at this location. I have placed a mobile app order and arrived at the location at 10:17 am, but I did not get my food until 11:03 am. I am missing one breakfast plate order, they gave us spicy sausage mcmuffin instead of original, two pancakes order were still frozen, and they did not give us any utensils at all. I could have checked my items before leaving but I was already frustrated with having to wait 45 mins that I just wanted to get out of there. We got no acknowledgement or apology from the crew onto why they are still fulfilling orders from people that ordered breakfast. I was not the only one experiencing this service as they were more than 6 people waiting in the lobby sharing my frustration. I have also witnessed people parked in curbside and had to go in to get their food. With all these commotions, not one crew nor the manager apologize to the customers and to make matters worse, the front crew people are yelling at each other. I am highly dissatisfied and disappointed with the service today. read more

Food always same, satisfying. Coffee and egg sausage McMuffin. 804am 3/7/24. Older female employee get mad no patience when ask about using restroom. I guess that's how they say have great day. That's ok. Looking out temple where my mom buried. read more

I had some time to kill, so I thought I'll sit in McDonald's eat some breakfast and do some work. What a disappointment. The local Portuguese sausage platter was cold, the rice was hard and no condiments. I had to ask for condiments with a "why are you bothering me attitude." Then... No drink refills.. really? Since COVID they don't give refills. Stupid reason. I realize it's McDonald's and my expectations are pretty low, but this was disappointing. read more

Located in the Koolau Shopping Center, it is a nice location across from the Valley of the Temples. The food can be pricier than other locations, but it seems cleaner. The drinks are all from the kitchen due to no machines in the public area. I think that is better since no one can mess with it. Staff are friendly. read more

Stopped here on the way out from visiting the nearby Byodo-In Temple, mainly to take a bathroom break. Had to order in order to get the passcode to the bathroom. We got a Haupia pie, which was actually quite delicious. Warm, rich in coconut taste, but not too sweet. We were pleasantly surprised. The bathroom (at least the men's one) was clean too, so that was a plus. Just wish they had paper towels. read more

They wanted to charge me for hot water!!! I asked to refill my 6oz tea container and they told me they will charge for hot water!!! Unbelievable!!!! read more

I would give this place a ZERO. I understand the frustration with the lack of employees, and I am patient about those types of things... But when you are RUDE, its a different story.... 1: They did NOT apply my free French fries and medium drink from my rewards app despite saying they were going to correct my order at the next window, instead, I was charged the full price and they refused to refund my money despite the fact that it was the WORKER that FAILED to apply the coupon. When I went in and tried to get my order corrected (after driving home [there was traffic]) the manager blamed me for the coupon issue saying I need to do it with the cashier and not the kiosk, but I DID NOT GO TO THE KIOSK, I was in the DRIVE-THRU. 2: I ordered a surf and turf, they only gave us the filet-o-fish. Apparently, the workers didn't know what went into the surf and turf, as they kept asking what was in there. 3. The manager was RUDE, didn't speak clear English, and was getting mad at ME for not being able to understand him. What the... read more

I went in the morning to get breakfast through drive thru and the cashier named Jeremiah was so nice and spoke like professional on the speaker. Meanwhile, after getting my order, I saw four eyes' car again and I was excited to see it again. I am a car enthusiast so I get thrilled to see his car. This guy's car should be Kaneohe Mcdonald's demo car. Raise his pay, lol! read more

Omg, wth, walked in, the cashier/manager couldn't even help us, the first thing she said was use the kiosk! No hello, goodmorning!! We stood in line waiting. They are so busy catering to the drive thru, awful service inside!, but wait, food was burnt! Who sends out food like that! Burnt crust ash was all over the sandwich, horrible! Both sizes of the bun Burnt! I gave 1 star because the hash brown was good. Try to avoid that location! read more

McDonald's - Burnt egg mcmuffin, horrible service! - Burgers Near Me - Kaneohe, Hawaii

McDonald's. What can I say?... i often come to this location as it's located closest to my home. It's recently been slightly renovated inside to add the self ordering boards. I've yet to actually oRder on one of these since I'm always in their drive thru. I don't know why but this one always seems to be the slowest drive thru ever! Even if there isn't much of a line, we can be waiting and waiting and waiting. Whether you're trying to order your meal or waiting for your food after paying. Constantly waiting. Besides their slowness, this location seems to always get food orders wrong. Almost half the time I'm here, I get something wrong. Either I'm getting someone else's order, they're not double checking the bag that they're handing over to you or the way it's made is wrong. For example, I ordered the meal with 2 cheeseburgers... when I checked the bag before leaving, it all looked right. It wasn't until I took a bite into my cheeseBURGER that I noticed something was missing. There was no burger... or anything besides cheese and bun! WTH?! Checked my other cheeseburger and sure enough, same damn thing. ‍ Another thing that often happens is with their breakfast sandwiches. Always missing an egg. Once, I even got a biscuit sausage sandwich when I ordered an egg McMuffin. I didn't catch it because it was wrapped in the correct wrapping. Oh boy. read more

McDonald's - What kind of cheeseburger is this? I mean just cheese and bun?! On both of them too! - Burgers Near Me - Kaneohe, Hawaii

Nothing like Hot Coffee and hot Oatmeal on this cold and cloudy day. There was no line so got my order fast. Cashier was nice and working hard with the other work crew fulfilling drive through orders. Added a Haupia Pie to top of breakfast. Talk about a perfect snack for a cold weather. Mahalo McDonald's!! read more

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This is hands down the WORST mcdonalds on the island. Do not waste your time stopping here. The drive through is always moving at a snails pace and the customer service is trash. Probably the worst thing about this place is they claim they "CAN'T" make sprunch. If you local, then you know what it is. To me, this is a simple way to make a customer happy. It is also a simple way to make a customer NEVER COME BACK AGAIN. SPRUNCH is very easily made by mixing sprite and fruit punch. This is the only establishment that I have ever found that refuses to make this. If it is a covid related thing, then it's ridiculous! You are already touching my food, standing over my food while cooking and wrapping! So please don't tell me you can't mix two flavors of drinks together because of covid. I tried to order two separate drinks... 1 sprite and 1 fruit punch after they said they CAN'T MAKE IT and then the tells me that they ran out of sprite! It's like... WHY DIDN'T YOU LEAD WITH THAT????!!!! Not like they need my $$$$, but I will never go back to this particular location. read more

The floor and the table were dirty but the ice cream machine was working. love Texas Rico !

No fault on the workers. Service is fine. This has got to be the highest priced McDonald's in the state. My breakfast burrito combo was 13.08 with tax included. Compared to 8 dollars and some change in kaneohe town. Why such a big price disparity? read more

Best McDonald's the food was wonderful and warm best McDonald's in Honolulu I absolutely recommend but the drive through is really slow so I recommend going inside read more

Forgot a whole double cheeseburger, no refills on drinks???? terrible service and took so long to get our food

Worst experience ever.. waited almost an hour for a sandwich. Very unorganized crew, very disappointing .

I knock down a star because of the parking lot and drive through lane. The lot is too small, and people who are using the drive through simply block the entrance to the parking lot without regards. Service is good. They are cleaning the tables and chairs as soon as patrons walk away. read more

We went to temple valley McDonald's and there was a whole plastic bag in my sons Fruit Punch! Manager did nothing but refund for the drink and give us a large!! How do you not see a whole plastic bag in there! Zero stars for this McDonald's will never ever go back to them again! read more

McDonald's - Plastic bag in Fruit Punch - Burgers Near Me - Kaneohe, Hawaii

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I think the lady in front of us was looking at the menu for the first time in her life. No way you say? I mean everyone has seen a McDonald's menu right? Well apparently she had not, or so it seemed. The line was a little slow, because this customer could not figure out meal she wanted. I know this is not the restaurants fault. Once we got her on with Her food, there was no denying how "fresh" everything smelled. The service was slow, but not so slow That i would never return. The young man at the window was nice enough. I know that when we go through the drive thru we would like speedy service, but you never know what is going on with the person or persons behind the counter or how quickly the food is being handled, It's all about quality not quantity. All in all my daughter was happy and this location is convenient (ish) to my home. This factor alone gives the McDonald's some real appeal. Finally, my daughter said everything tasted "fresh" so if she is happy then I am happy. read more