I gave it 2 stars just because the view was beautiful and the food was hot. Other than that, the workers have horrible attitudes and give dirty looks. Not sure why, but their attitudes can definitely improve and not stare at someone into blank space when they are kindly asked for more sauce. It seems that the location is pretty busy so I'm sure they have a nonstop shift, but still. Not worth the workers attitudes. read more

Probably the worst McDonald's in the world and that I have visited honestly. The workers are rude and dismissive. The location was dirty with no one paying attention to tables etc. It was a 40+ minute wait for food. Ontop of that the kiosk don't dispense receipts and you can't order with a cashier. Had to ask for a refund after a 50 minute wait. Manager wasn't happy about it either but had no issues having people wait that long for a 10 piece nugget meal. read more

Come for the views, but eat at the McDonald's down the street. The franchise owner needs to help the staff at this location, they are doing their best but when kiosk aren't printing receipts and orders aren't being sent to the kitchen....you then have about 10 people standing around waiting 20-40 minutes for food. Definitely not worth the time read more

Horrible service. They announced they were prioritizing the drive thru with 20 people waiting inside. Moving slowly and the cashier went on break. Waited 30 minutes and left without food. They should shut this location down. read more

McDonald's - Burgers Near Me - Kaneohe, Hawaii

The food was good. I had oatmeal and hash browns. The view is really good too. The service was very slow. I am not sure what took so long with our order, but others with larger orders than ours were getting their food first. read more

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Rude workers !! There is no one who is working at the registers. A worker told a couple that was in line waiting to order to go to the kiosk and order instead of allowing them to order at the counter. Another couple ordered on the kiosk and put their table number where they were sitting for them to bring them the food . The couple never received their food and they came up to the counter and said that they had been waiting 25 mins to have them bring them their food and a worker told them they needed to pickup their own order The Manger is just as bad as the workers ! .DON't ORDER HERE !!! read more

If I could give this place 0 stars, I would. I wanted to stop at a McDonald's on the road, so I stopped at this one expecting it to be good. I placed a mobile order and everything went ok. When I went inside, I saw this mob of people just waiting for their food at the counter. One couple even said that they waited 45 minutes for their food. We had enough and we just left without no refund. I usually do not post reviews on Yelp but this experience was so terrible I had to post one. read more

McDonald's - Burgers Near Me - Kaneohe, Hawaii

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The food took a very long time, and they ignored us. This woman was parked in the middle of the drive-through exit, she was dressed inappropriately, and when asked to move, she was quite rude, even though she was the one in everyone else way. with her hazards on, so nobody could get past. The service is very slow. The employees never came out to deliver our food so we had to walk in to the chaos of the establishment, to collect the food ourselves. Well inside, we overheard people waiting 40 minutes for their food a lost orders, and unruly atmosphere. In the end, what was more shocking was the beautiful view that I thought was only mountains behind this McDonald's was actually a cemetery. read more

McDonald's - Burgers Near Me - Kaneohe, Hawaii

Crazy wait times. Incompetent staff. Trash customer service. Jacked up prices. And they open whenever they feel like it. Get ready to wait 45 mins for food from a miserable employee whos talks to u in an impatient tone. read more

Views are beautiful however been sitting here for 45 mins waiting for my two Big Macs, employees are rude, and place is extremely dirty, every trash can is filled. read more

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Sucks very sucks I don't know who's the owner is of this McDonald's if it's he or she need to hired a professional customer's service these worker here are horrible their attitude is so Horrible shut this locations or hire rhe people that know how to do customers service .on top of that they supposed to be open at 5am but they open at 7am please change your times on the website you wasting people time for wait in drive thru when you not open .on top of that they don't even answer the phone when customers calling franchise McDonald's is pretty bad read more

The worst McDonalds I have ever been to. Extremely poor management. I am shocked corporate McDonalds doesn't intervene.

Watch your time here. The average wait time for an order after paying at the kiosk is in excess of 30minutes. They are understaffed and not well managed in 2026 as of April 25. Very slow drive through window also. Same prices as the National menu. They also never open on time. read more

What is wrong with this McDonald's on this date, April 20, 2026 time 3:30 - 4:10pm? That's how long it took from getting in line to obtaining my order. At one point, there was NO MOVEMENT for 15 minutes and you are trapped in line! I will NEVER return to this McDonald's. read more

Terrible service. Lost several orders in the queue. Multiple people waited over an hour to get their food and most ended up getting refunds.

Horrible Service. I waited an hour and half for food and didn't get it. I opted for a refund. Don't even bother going unless you want to wait long times for fries and nuggets. The staff is sitting there clueless. read more

While the food taste good, getting there was a problem. Some of the workers are just downright rude. For no reason other than you're there and they don't want you to be. CHECK YOUR ORDER. We live very close by, so going here is a no brainer, but 9/10 times, our order is wrong. Ask for no mayo. Get it anyway. Ask for one burger patty instead of two. Get zero meat. Things are constantly left out and we always have to go back in or swing back around the drive thru to get it fixed. And they don't care. The fun- I enjoy going to McDonald's when we travel internationally or move somewhere new. The spam breakfast is really good! Comes with rice, soy sauce and eggs. Seasonally they have haupia pie and the McTeri- which is a super delicious teriyaki burger They close the lobby for seating at 7, which I find odd. You can still come in and order, but must sit outside....and while all the signs say the lobby is open late, they will very rudely tell you differently. I'll keep going because I can walk to this location....but I wish they cared more about the service they are giving. read more

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Got to try McDonald's in Hawaii and see what they offer compared to the mainland, we ordered deluxe platter with spam, egg and Portuguese sausage. It came with a large portion of rice, wish there was more egg, the ratio was just off. Service was quick since we ate inside and ordered on kiosk, bathrooms need code from staff. read more

McDonald's - Deluxe Big Breakfast - Burgers Near Me - Kaneohe, Hawaii

Obviously this McDonald's is popular for its beautiful view but I just went and orders a double cheeseburger and within the first bite. THERE WAS A HUMAN FINGER NAIL IN MY BURGER. I am never going here again for there to be a nail in my burger they must be very unhygienic. Do not consider coming here. I threw the nail on the ground but here is the proof read more

McDonald's - THE NAIL THAT WAS IN MY BURGER - Burgers Near Me - Kaneohe, Hawaii

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Shoutout to Jill and Renzel and Maggie great customer service!!! Sooo proud of them hardworking and easygoing. Tank you fo everything!!!! Got everyone's lunch with ease. Fast drive thru service! read more

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Sitting in the drive through for 20 minutes before giving your order is outrageous! No concern for the working public who have a 30 minute lunch break. A couple of nice younger employees work there but management has a chip on their shoulders read more

Ordered a Big Arch and Med fries from this McDonalds for curbside pickup and it was the worst meal I have eaten there...The fries were soft and greasy and the Big Arch just didn't have the flavor I expected... read more

I stopped by tonight between 7-8 PM and they forgot a drink in my order. When I went back to get it, there was no apology for the mistake. They claimed they couldn't do the half-and-half drink I originally wanted, so I didn't argue and simply asked for a Sprite instead. Even though I was being easygoing, the staff was completely unprofessional--I saw another coworker laughing and sticking their tongue out at the situation as if it were a joke. It's disappointing to be treated with such immaturity when you're just trying to get the food you paid for. Night shift needs better supervision order #1257 read more

The two stars are for the view it has,, food was horrible. I never knew pancakes were supposed to be crunchy. Spam was a great thing to use as a frisbee. Coffee was really watered down as well as the ice tea if you are coming here for the view, I suggest bringing your own food and enjoy the view cause this McDonald's does not taste the same like in other locations read more

Wish I could leave a 0 star review. Just waisted 45 minutes trying to pay for my food that I ordered off a busted kiosk inside that wouldn't receive payment. Zero customer service for anyone in the restaurant and the workers essentially pretend like the customers don't exist. Never seen such dysfunctional group of employees, they had multiple orders incorrect that they were just throwing them away and being transparent about the fact that none of them knew what they were doing. But not one of them talked to a customer once. read more

this place sucks. online says they close at 10 pm , why are you closed at 9:30 pm? people who are getting off at work are hungry & you close at 9:30 instead of 10? shame on this mcdonalds. read more

Have young grandchildren that love Happy meals and very close to their home, but the service from this location is the worse! Even when using the app to place orders, the wait time is ridiculous, the drive thru is minimum 20 minutes. And they still send you to wait in the parking lot. But the last straw was them NOT including the chicken McNuggets in the Happy meal! When we got it home, there was one very sad 3 year old that only had some French fries and apple slices for lunch. read more

Whoever the order giver was at the window on this date 5/8/24 & time 11:27 am had absolutely no expression, did not utter one word while handing me our order, her face was totally expressionless with slight disgust like she was unhappy to be working. She should most definitely not be in contact with the customers. She did not speak - no hello, no thank you, absolutely nada. What a way to greet customers. No smile, not even a fake one. The worse part is that a manager was working right next to her. That's why this is my last resort McD. Not to mention, the prices are jacked the f up at this specific location. Auwe ! read more

McDonald's - Double filet o' fish actually looks nice ! - Burgers Near Me - Kaneohe, Hawaii

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I also want to put on blast that this location up charges everything on their meal. If you have the app the Kane'ohe location is 5 dollars cheaper every meal. At this location a 40 piece chicken nuggets with two large fries is $28 but if you drive 10 minutes away to the Kaneohe location, it is $17 for 40 piece nugget and two large fries. Save your money and buy at a location that is not trying to take all your hard earned money. Shame on these owners.!!! read more

One of the worst customer service McDonald's on the island. The 1 star is for the helpful team member that actually acknowledged the customers. Came here on a Sunday at 12:34 pm a few people in line. The workers are busy talking to each other and they just straight ignore customers while they move at a snails pace. A younger guy (black shoulder length hair) got back from his break and finally helped us. He was courteous and apologized for the wait. The rest of the crew are disorganized and not customer friendly. Go elsewhere. read more

Food service was terrible I was waiting along with other customers for about a half hour just to get a "I'll be right with you" and then they continue to bag orders without acknowledging customers in line I do not recommend going to this McDonald's the employees are rude and don't act or look like they like there job me and along with a whole family left because it was just terrible service waiting 45 mins and no one at the register terrible read more

Located off Hui Iwa St in Kaneohe. This is a nice McDonalds with a great view surrounding area. Came here to try and get the Taro or Haupia Pie but they were all out like most all of the McDonald's on the Island. Overall a nice location read more

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Awful customer service! My family was excited to visit this beautiful location only to sit at a dirty table . Employee told me best she could do was give me a paper towel to clean it myself . Horrible attitude and lazy . read more

Literally the worst and slowest McDonalds I've been to. Waited 40 minutes for food while watching numerous other people who came in after us get their orders first. Drive 15 min up the road to get a better McDonald's experience. read more

On 8/4/2024 at 8:42 pm, my husband and I ordered food from here which included 2 apple pies. The apple pies were NOT the same as McDonald's normal apple pies.... so after my husband took a bite of one, he threw half of it out saying that the apple pie was different and he threw half of it out. After I ate my food and when I looked at my apple pie, I took a tiny bit and put it back in the box, I didn't like mine at all either. I looked closely at the boxes and they both said "Applepie". So my husband and I thought that McDonald's changed their recipe! Called the store and explained the situation to Matt and told him that we wanted a refund. He asked me to hold, he put the phone down and I heard him explain the situation to his manager, Lamau. Perhaps she didn't understand what he said but all I heard her say was that they couldn't give us a refund if we ate it. Matt came back on the phone and told me to bring in my receipt tomorrow for a refund and to tell the Supervisor, Ben, that we received the wrong pies. I looked at both boxes and they both said apple pies, so they accidentally put guava pies into the Apple pie boxes. Not a good experience! I have yet to talk with "Ben", the supervisor. read more

You guys should update your hours on google map also because there was about 8 cars waiting for their food around 9;30 pm???????? And the doors were closed!!!!!!! It would be nice if you guys take down the 24 hours!!!!!!! & stop wasting peoples time!!!!!!!! read more

This place is the nastiest place you will ever go to. They don't clean at all. They also can't get an order right.

Negative 5 stars. Customers waited 45 minutes to get a simple order. Horrible service

Slow service take forever the drive through is very slow takes 30 min. Nobody say thank you or sorry for long wait. Prices are very high at just mcdonald's too very different than other mcdonald's read more

Terrible service, employees playing games on their phones walking around looking lost while we were waiting 20 mins for our order, all of their sweet treats are out of stock constantly go somewhere else read more