This Mcdonalds is by far the worst ive seen. Employees dont listen and always giving out the wrong food.ban this place so they are forced to close and bring in something better. #banMcdonalds read more

Service was slow and they messed up my order and would even try to fix it. When I asked for help the employee just ignored me. Makes you wonder how the restaurant has been able to operate. read more

Awful establishment. Genuinely the most incompetent employees I've ever seen at any fast food place. They are slow, rude, and the place is disgusting. Never go here. I would rather eat dog food than what I Just got at this McDonald's. read more

If I could give zero stars I would. I work in the food industry too so I get it. But this is so poorly run, service is nice tho, but all the coworkers in the back struggled. And the manager had a crash out. So everything was besides it just been very poorly run read more

This restaurant is POORLY managed! When I initially walked in I had to use the bathroom so I proceeded to be "buzzed" in. To my utter dismay and disgust, the bathroom was a mess. Vomit or Shit on the floor of the first stall along with some "other suspicious things". Dirty floor and dirty toilet in the second stall. When I went to the soda machine the ice was barely coming out, there was trash in the drain and the pop/water was spraying all over as if the machine was poorly maintained. The staff was great but the manager is not keeping the store well kept. Something NEEDS to be done! read more

Went to the drive through, rudely told me to go inside, waited over an hour for 10 nuggets. Store is disgusting and both bathrooms are "out of order". Never coming here again. read more

App said they had ice cream. They didn't. They said they could get us shakes. They couldn't. Eventually got refunded but had to wait 20+ minutes. No professionalism, On the low end of McDonalds. read more

it is 12pm on a saturday not insanely busy and sat in line for 45 minutes a bit ridiculous, step your game up it isn't that hard to make a mcchicken. read more

ordered online and went through the drive through and they told my friends and I we had to come in because we couldn't have more then one mobile order in a car which weve never had a problem with before, but that not really the issue. We came in and ordered and waited around 30 min and asked if ours was almost out and they said it wasn't even started. My friends and I are still waiting for the food and they dont even have anyone out front it's just one worker coming out and saying we're gonna have to wait even more. Therw are like 2 people actually working while at least 4 workers are standing eating their own snacks in the work zone. This kind of speed from a McDonald's is just insane. read more

Did not receive the mocha frappe that I ordered I was very specific about that, and it was a specialty item read more

The food is up to McDonalds's standards as far as preparation. I like the breakfast food quick and solid food. The drive in staff are usually helpful and friendly. One guy with 'respect' tattooed on his are is a real character and is fun to chat with on the way through the drive in. Where I have a problem, is 4 out of 5 times I order my breakfast here, is execution, incorrectly seems to be the order of the day. I order without pig product for religious reasons. So when they mess my order up I have to throw it out, and at breakfast time I do not have time to go back and get it corrected. I really want to give them a better review, but every time I am disappointed. read more

This shit is ass. I got a Hash Brown McGrittle Meal and I my hash brown didn't even taste like a hash brown it was fried grease.

What a place. Bad enough the food is typically cold, but you need to put up with constant requests for change or cigarettes. Now this place has a hovering security guard that lets you know how many more minutes you have before you must leave. Visiting here makes me feel like a criminal. read more

My husband and I were needing to find breakfast for over twenty family members who were in town for a funeral and staying at a nearby motel. We placed a huge order at 7:00 a.m. for 25 breakfast sandwiches and half as many orange juices. The third shift staff was polite, professional and incredibly gracious...and the manager was a strong leader. We had our food in hand and were on our way back to the hotel in no time at all. Thank you for helping us start our emotional day off right! read more

Great food couldn't have picked a better place to eat . The service was amazing definitely a 5 star place.

Only hot FOOD across Kalamazoo Transportation Center. Only assurance your bus won't leave you: (1) Bus Driver getting McD, (2) 20+ mins available. You won't make it with just 15 mins. VERY SLOW. Nasty venue. MOCHA FRAPPE was very sweet. A few sips, then trashed. Slobbering CARAMEL on outside SUNDAE container. Paper and Crumbs on condiment section, floor and table. Hardened ketchup globs on trash bin door. Overfilled trash bins. I suggest power washing the entire place! read more

McDonald's - Slobbering CARAMEL on Sundae, MOCHA FRAPPE - Fast Food Near Me - Kalamazoo, Michigan

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Horrible service! Very mean lady on the drive through. Mocked me for not knowing what my code was! Then the person who gave us the food was just downright not happy. I wish them a better day and job they enjoy. read more

It's been a few years so I thought I'd update my original review. This McDonald's is still the spot. You now need to ask for permission to use the bathroom, and you'll still probably find some leftover drug paraphernalia inside. Although in my original review I stated the food was normal McD's, I've decided it's worse. This is the only McDonalds where I'm almost certain they'll ring you up for cheaper food and pocket the difference if you're paying with cash in the drive-thru. You're more likely to accidentally score drugs than get your correct order. Four stars. Stay classy Kalamazoo. read more

Didn't bring my drink that I paid for with my meal. Only got my sandwich and fries that's it,

Absolutely the worst McDonald's I've ever been to. Three people in line and I have to wait for 20 minutes to get one sandwich. Shitty attitudes and the food is poorly made. I was hungry after work so I thought I'd stop. I hate this place. Did I mention my sandwich was cold? How is that even possible? read more

I was waiting for 10mins before they took our order and the lady behind us was waiting longer and she wanted a refund for her food.

25 mins in line and then told to pull into reserved one spot. The order was for one Sausage egg muffin. slowest service in town! read more

Drive thru not wanting to take your order at night. Don't go here if you're hungry.

Rudest McDonalds ever. Not 1 person said a word to me through the Drive thru and they had the other lane closed for no reason. Slow as hell too. Over 10 mins to get through on a slow day. This places needs to get shut down read more

These people put up with a lot of *stuff*. Yeah sometimes things are wrong and not hot but i take my hat off to workers of this particular McDonalds. BRAVO. read more

Absolutely the worst, nastiest, filthiest, trifling, trashy o and did I mention dirtiest McDonald's I've ever been to. I've traveled to many cities throughout the country....even the McDonald's in Detroit and Chicago are wayyy better than this one. Seriously, I'm really surprised this restaurant is still opened. I ordered food for the dining area...there was absolutely NO WHERE for my friends and I to sit because majority of the seats were taken up by homeless people. I have nothing against homeless people, but your PAYING customers should have a clean and decent place to eat their food. I definitely will not be coming back to your restaurant read more

These reviews are quite possibly evidence that western civilization is declining. What does the clientele have to do with the restaurant? Is McDonald's an education department? If I could down vote humans, I'd be hitting that button till my phone broke. Normally this restaurant is fast and hot, few times slow and cold. Over all good restaurant. Better than the other local McDonald's on Westnedge Hill. read more

We ordered for curbside pick up and waited for half an hour before having to call the store, when we called the employee who answered was rude and snarky, we ended up waiting for over an hour for our food. read more

THEIR BLIND & GOT SCREWED * Eat here if you think it's great to screw the blind BOYCOTT THIS McDONALDS 2 of my friends who are blind went there on 2 separate occasions. They received the right meat, but how ordered came totally messed up She said with only on the bun, the burgers, tomato's & lettuce, (no cheese, which she got) . Make sure to tell them you don't want: rat droppings or cockroaches, with your meal, that way if you get a crunchy cockroach in your fries, or rat droppings on your burger, they can't say you didn't say you didn't want then Is that a cockroaches in your fries? Is that rat droppings, or maybe a dead cockroach on your burger?? I'm not saying they have them The kitchen is almost always worse than the bathroom, how do you think their kitchen is? If you go to a bathroom in a restaurant, you can almost always tell how clean & sanitized their kitchen is, How clean do you think their kitchen is? Do you think their are any unwanted creature's freeloading for food If you can't boycott them till the end of Aug., do the longer the better, but for ever say In your order tell them no cockroaches, no rat droppings & respect the blind, physically impaired & our elders read more

This is by far the worst McDonald's I've ever been to. The drive thru always takes forever. Food is less than satisfactory. Chicken nuggets tasted like they were hours old, fries were soggy and had a strange taste to them. read more

Sat in line for 15 min and moved up 2 spots. I only get 30 min for lunch and had to leave.

This is a very shady McDonalds. Across the street is the bus station full of other shady citizens, as well as the probation office on the other side of the corner. They're having a very difficult time keeping out homeless, thugs, and crazies. But to be honest, whenever I've gone there the service was great. They've given me free food when they messed something up slightly. A lot of loiterers. Not exactly the best spot for a McDonalds when your downtown is full of shady people. read more

Why bother going to fight night when you can come to the west kalamazoo st McDonald's! The last time I went to this location, I saw a manager telling an employee to do get back to work while she was on her cell phone ignoring people in the drive through window. They then started yelling at each other and throwing kitchen items and customers food at each other, then ALL OUT FIST FOUGHT BEHIND THE COUNTER! After a couple employees pulled them off of each other, the male manager and the female employee started working again as if nothing had happened. I was denied my food and a refund and haven't been back since. read more

The manager who had just walked in was the only competent employee there. I waited 20 min for my food (5x longer than advertised for a mobile curbside order), had to call before they finally started it, and when I got it I only received half the food on my order. I show the guy the order on my phone which clearly showed more food than what I received, and he says well this is all you got, then walks away. I feel sorry for the manager at this point if he has to work with idiots like that. I know McDonalds doesn't pay much but at least hire people who give a rip. read more

Terrible location. I saw roaches runni g in the dining area floor. To top it off the staff was rude.

I knew it was going to be a long day of studying, and I don't own a car on campus so I decided to DoorDash Mcdonald's. It took over an hour for my food to get here, all because the service is painfully slow. My first dasher headed to this Mcdonald's and almost 15 minutes later had to message me and tell me he was leaving because the line was too long. Okay, that's fine. The next dasher did the same. After I noticed my third dasher being at the store for so long, I decided to message him and ask if my order was missing or something. He told me that it wasn't even busy, they were just EXTREMELY SLOW. That was fine, but I was too hungry at this point to be able to focus on studying properly. I clarified my order with him, and he reciprocated. About 20 minutes later he shows up to my dorm and explains that that Mcdonald's is notorious for having terrible service. They are constantly slow and always get the orders wrong. I get back to my dorm, excited to finally eat, and they got the order wrong. I called the Mcdonald's 3 times to see if they accepted refunds. No answer. At this point I'm just hangry and absolutely frustrated with this terrible service, but I suppose they're living up to their reputation. Keep up the great work. read more

This review is primarily to the "private owner" of this McDonald's. I have gone to this McD's for years and trust me it's way better than the one on Riverview. But I have recently stopped going there and will never return. Its a shame, and a loss for me because the staff have always been great and my food was good each time. Its in a rough area and I give a lot of credit to the staff !! BUT the owners no longer take super book coupons. Ok, first of all how much profit do you make that you can't honor a coupon ? But second and more importantly the super book is sold around Kalamazoo area and helps out with local causes. I buy my book from the Optimus club and they help children get back backs for school. So by being greedy owners you are not only upseting regular customers but turning your back on local charities. You should reconsider your choice. read more

This is a super shady McDonald's. Even though there is a seating area and places to eat, they only offer 'to-go' and provide no trays. This is most likely because the restaurant is filled with people sitting in all of the chairs not eating. I felt very unsafe being there and would not recommend going inside. read more

Refused to shovel their sidewalks and a man in a wheelchair had to go out in the street to get past their business. When I called, the manager brushed it off as if it was no big deal. They said they'd take care of it, I drove by later and it was STILL NOT shoveled!!! I reported this store to the city amd I called the corporate office. They have a complete disregard and lack of compassion for people with disabilities!!! On top of the violation of the Americans with Disabilities Act and discrimination against people with disabilities, this store also is constantly messing up people's orders. They often serve cold stale fries and make food wrong. By far, this is the worst McDonald's in Kalamazoo county. If it wasn't for the fact that it's next to my work, and my students like to eat out from time to time and this store is the only thing close, I'd NEVER go here again. read more

Waited 20 minutes for two chicken wraps, only for them to realize... they didn't even put the chicken down. Manager was the only hard working/cooperative person there, while the other staff kind of pretended to support the manager. The manager had to ask the support staff to put fries in the holding tank over 5 times, one girl was taking orders but not giving fulfilling them. The manager was filling both orders for drive through and front of house all while she managed lunch breaks for staff that was completely inept and not whatsoever friendly. The dining room was filthy with all types of litter (straw wrappers, burger wrappers) and full of crack heads. The security guy they have there doesn't seem to mind if they stay past the 30 minute mark for eating a meal. I think going forward I'm not going to go to this McDonald's again. I'd rather walk to the Raddison. It puts me off because the store is actually updated, and looks great. Just the poor attitudes, inability to work as a team, crackhead/homeless issue, and dirty dining area makes this place looks like a health code violation waiting to happen. read more