After not visiting a MacDonald's in a long time we were so excited to get it. Went through the drive in and when we got home our order was not complete. Very disappointing!! Also we felt like our quarter pounder was slapped together and the French fries were soggy and not salted well. Will never be going to this location ever again and after talking with others they have had the same experience. Sad! read more

This location is why I cringe at the thought of eating at McDonalds, but sometimes you think "I'll give it another shot". Ordered sausage McMuffin, wasn't hot even though special ordered and came with... jelly. What?!? read more

McDonald's - Jelly with sausage egg and cheese? Ronald turning over in his grave. - Fast Food Near Me - Jacksonville Beach, Florida

They took my 20$, so I went to talk to them and they said the only way I can get my money back is if I went behind the counter and get it myself. read more

We got our happy meals to go! I got the adult happy meal and my son got the kids happy meal! The adult happy meals come with a cute little toy and you can choose from two options (big mac or a 10 piece chicken nuggets) just like the toddler happy meal (4 or 6 piece or a cheese burger). The adult happy meal comes with a medium drink and fries but it comes in this cute box with a toy. I thought it was cute so decided we were getting McDonalds for dinner tonight. read more

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Amazing service. I messed up my order and they fixed it for free. Best McDonald's I've ever been to.

Food was trash. The Apple Pie Been Sitting Out with no date on it and the hamburger was burnt with a chip of bacon on it.

Came through the drive through for 2 drinks and a McFlurry. I diet light ice. I regular coke. Wait 10 min for the 2 cars before us. Wait 4 more at the window. Get 2 drinks and 2 ice cream. Diet Coke has extra ice. Sigh. Reverse. Wait 4 more min for the correct Diet Coke. No apology. Look at me like I'm the dumb one. No thanks. I'll go elsewhere. read more

McDonald's - Drive thru view - Fast Food Near Me - Jacksonville Beach, Florida

I've never left a bad review anywhere and I understand this is McDonald's but geeze every person working the drive thru had an attitude problem and does not know customer service. When someone asks for sauce you don't tell them they should have ordered that at the very beginning when 1. Lady taking order didn't even ask me what sauce I wanted and 2. That's literally your job to get what the customer needs? read more

It was one of those days where the kid was in the backseat screaming how hungry she was and how she only wanted McDonald's, so we pulled into this location. We went through the drive-thru to get her a happy meal, because really she just wanted the toy. The things we do to keep children happy sometimes. Anyway, the service was friendly at the ordering station, pay station, and pickup window. Her happy meal settled her down and allowed for us to drive on without further interruptions and explosions. read more

Terrible service the guy taking my order had no clue what was going on around him. Couldn't even get my order. His attitude was unacceptable. He made me leave for talking. read more

I went in there to get some breakfast before work a few minutes ago and the woman who was working the register was very rude. I'm also a food service worker and it wasn't cool. I don't think I'll be coming back to this location. read more

Wouldn't give me my food after i paid for it (they still took my money) employees were super rude

These low ratings aren't indicative of my experience at the drive-thru. It's a McDonald's--the same the world over. This location has quick service at the drive-thru, friendly enough staff, and the meal is always as ordered. Is it in the top 5 best hamburgers I've ever had? No. Does it meet expectations for a McDonald's? Oh yeah. read more

This is the worst McDonalds. They can never seem to get anything right. Ordered steak, egg, and cheese bagels - get home and they have sausage instead of steak. Another time, they were completely out of the quarter pounder meat and instead of telling anyone, they just tried to replace with their regular cheeseburger meat. Their smoothie machine has been broken every time I've gone there. We try not to eat at this McDonald's, but late at night or for a quick breakfast when there are not many other options we swing in and try to give it a chance. Fails us every time. read more

McDonald's - Trying to pass off sausage as steak. Nope. - Fast Food Near Me - Jacksonville Beach, Florida

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CANNOT believe Ponte Vedra has this terrible service McDonald's here. I go for my family and 4 out of 5 times I'm sitting in drive through more than 15 minutes!!! Ridiculous... today 17 min and when looked inside the manager Todd was just strolling around and looked like just rolled out of bed. Then the order was wrong with only 4 things. Really sad thing is NOONE cares there and will never contact complaints. read more

I don't usually review fast food restaurants that often, except maybe for In-N-Out. This isn't In-N-Out, that's for sure. I can sympathize with the other reviewers that complain of cold fries, but I've never had problems with the staff being rude. While it's nice to have options, this location happens to be at a busy intersection and at the entrance to a rather busy strip center. It's very easy to get in, but sometimes can be difficult to get out depending on the time of day. I almost feel like I'm staying at the Hotel California. I usually go the drive-thru route for this location, and I really try to not go that often. But sometimes nothing will satisfy like McDonald's fries. It's just disappointing when they're cold. read more

McDonald's - the front of a mcdonald's restaurant - Fast Food Near Me - Jacksonville Beach, Florida

My two friends and I were unable to sit at a table intended for parties of 2+ to sit at because they were dirty and had trash on them. All the while, I'm watching two managers sit and have a meeting. I didn't want to interrupt them, however, there were plenty of them employees who could have been briefly instructed to clean the tables to provide seating for guests such as myself. Date: 07.30.19 3:00pm read more

McDonald's - a tray of food and a drink - Fast Food Near Me - Jacksonville Beach, Florida

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This McDonald's is supposed to close at 1am but they always turn off their lights and close early. Plus orders are wrong about 50% of the time. I know it's a McDonald's but come on. read more

Meh, don't waste your time. The food is average and the taste is sub-par. The service is lousy.

Love the Quarter pounders with cheese. Best now fresh. Adding my fries to my burger is just heaven! Marsh Landing MCD Rocks! Blake Lisa Karen Jasmine Darneshia Marisela Piadad and of coarse the boss : Greg. Great group of managers who go the distance to make sure the customers are satisfied. ****** 6 stars read more

This is the best McDonalds. I have lived here for last 5 years and this place is always consistent. The line moves fast, everyone has always been pleasant and their ice cream machine is always working. Another thing I love admired is over the years I've noticed they hire people with disabilities. That has always made my heart smile. I can tell you I have definitely experienced som pretty bad experiences before and that's why I wanted to say just how truly great this location has been. Thankful for awesome people and great management. read more

We stopped today and they had a two drive thru set up and when my husband went to pay, the cashier had the swipe pad sticking out the window. This might have been fine for some people, but my husband is a disabled veteran and was unable to reach it. The cashier didn't even offer to help. It was embarrassing and uncomfortable for my husband. Please rethink this system or make the cashiers more helpful and accommodating read more

I don't understand how it's hard to put together a sandwich and a McFlurry correctly. Literally 4/5 times I will get a burger w about a drop of ketchup and drop of mustard, opposite sides of each other, not mixed so half the sandwich is ketchup n half mustard. Like they just go squirt squirt on the bun all off centered and then just slap it on. McFlurry 100% of the time is just a bunch of ice cream w the toppings sitting right on top. I guess they want you to mix it yourself. That's kind of what the mixing machine is for... decent food but leave here irritated pretty much everytime. read more

Bruce did great job and got everything correct!! He took order perfectly! He cooked the burger just the way I like it!!

This place is awesome! McDonald's are hit or miss and this one is a hit! The food is always fresh and hot. The ice coffees are always sweet, just how I like them. The best part is that the employees are very friendly! Some McDonald's has employees that act like we are a burden to them, not this one! At both windows I've always been greeted with a happy face and I appreciate that!! The only reason I will not give this establishment 5 stars is because getting in and out is terrible. Traffic is pretty jammed up in the drive through and trying to leave, I can see potential accidents happening pretty often. read more

I ordered a nugget meal tonight, thinking I would get the same flakey, crispy battered nuggets. Instead, I got breaded Tyson nuggets that I vould have baked in my own oven. Feels like they made a run to Publux and just tried to pass off the store-bought breaded nuggets. Very displeased and will never order from here again. It you don't have what you are promising to sell in stock, then at least give the customer an opportunity to order something that they do have in supply and is the original product. read more

Honestly the worst experience at a McDonalds in my life. Waiting to order in the drive thru for 10 min. Ended up leaving and not ordering anything. And there was only 3 cars waiting for there food. read more

The manager went out of her way to be nice to my kids. On route to Disney and she was super friendly while I was busy ordering. Clean.

Cashier was fine. Food ok. But they are drilling, hammering, tearing out drywall, and scattering dust and crap all over the place during service hours while still having the dining room open. One worker literally stood on the booth next to us with a duster to dust the ceiling right by us while we were trying to eat breakfast. We had to move because he was pushing dust all over us. Insane. We will never come back here because management clearly doesn't care if they allow this crap to happen. read more

I always considered this the better McDonald's but I'm quite disappointed. If they're busy, then they are BUSY--there's either no line or you're stuck waiting longer than average. Also, it's "privately owned" as I found out today and they don't carry many seasonal goods, like the Shamrock Shake :( Wish there were better McDonald's locations in the area. read more

I'm only writing this in hopes the management at this McDonalds gets a clue and fixes these consistent customer service issues. I just sat in the drive thru for 15 minutes and when I finally got to the window sat there almost another 10 minutes. Then the employee opened the window and handed me my order and did not utter a single word. No "hello" , no " sorry for the wait", nothing. Who wants to wait in drive thru for 25 min for nuggets and fries?!? I'm going to Chickfila next door - can't wait till they open on Sundays read more

I know it seems rediculous to review McDonalds, but the employees can be so nasty that I consider going someplace else just to avoid them. I guess they shouldn't be happy about working here, but if they smiled and weren't rude, they may enjoy their job. read more

This is the worst McDonald's in town. Do yourself a favor and travel 3 short miles either North or South to a different McD's. This one, on Marsh Landing, is so disorganized & always dirty. Your food will be cold, you won't be able to put a drink lid on (at the fountain) without sitting your cup in sticky trash. Plenty of tables will be empty but covered with trash/big mac sauce/ketchup, etc. It's horrible & needs a complete replacement of staff & mgmt. read more

I never thought I would see the day that I would write a review for McDonald's but this one is consistently bad. The fries are always cold! The people that put the sandwiches together don't seem to realize that the meat goes in between the bread and that the breads are supposed to cover the meat. So with that being said if you can try to avoid. read more

If I could give it a quarter star, I would. Awful food. One man behind the counter rude, rude, rude. Try another McDonald's. Employee shoved my serving of fries at me and said "you're welcome". read more

Good service, friendly staff, clean restaurant. Food-Micky D's same all over!

Honestly I used to be along time fan of McDonald's. That was until I tried the all day breakfast. Ohh let me tell you DO NOT get the egg Mcmuffin at 9:00 p.m. I had to spend a night in the hospital and lost 13 pounds due to food poisoning. I think I will never be able to eat fast food again after that experience. read more