Really helpful staff when she saw me walking along the street with broken bags in hand. She kindly offered me help with it. Really appreciate it. read more

This place is still one of the worst McDonald's I have ever been to. The service is so incredible slow, always! This place is gross as usual and the bathrooms were disgusting and smelt putrid. The food is fine, it's mcdonalds so the bar is low but this location somehow tastes worse than other McDonald's. read more

i just ordered the mango pineapple refresher, and in the photo it clearly shows it has Boba but mine did not get any Boba. It was just an empty drink. do better i paid $6 for this with no boba that is pretty much the hole cost of the drink read more

McDonald's - mango pineapple refresher - Fast Food Near Me - Ithaca, New York

The overall service was terrible, we were left at the window for 3 minutes after being asked if we were using the mobile app. Not to mention everything was confirmed three times and messed up. And, the straws were forgotten for our order. This place is shit. Don't go. read more

Possibly the WORST Mickey D's I've ever been to. Every time I've visited, something has gone wrong--whether they forget something or mess up our order. The service is poor, and it's severely understaffed. I once visited in the evening with my family, and the cashier was shouting loudly to call a customer while simultaneously taking our order. It was chaotic. Rude attitude while getting our order as well. This location has consistently failed to deliver even the basics of fast food service. Avoid if you can. read more

Worst McDonalds ive ever been too, waited around 45 minutes for food on a dine in ordering the kiosk , all employees seemed to be doped up and couldn't tell what a snack wrap was from a mc crispy I had to tell them the difference. everyone was just standing around not doing their job and just watching the food get made and then watch it just sit there as it builds up. when I was actually given my food and the correct order it was soggy, cold and clearly had just been sitting out the entire time I was waiting, they were just serving orders and placing the receipts everywhere losing them and not keeping track of anything. plus there was like so many doordash bags everywhere it was messy, gross and unreliable never go here. read more

Thirty minutes. That's how long I sat in the drive-thru, watching cars stack up behind me as if we were all waiting for a once-in-a-lifetime event, not a cheeseburger. Not a single order was taken, not a word spoken, just silence. Eventually, I gave up and went inside to ask about the mobile order we had already placed--surely that would be ready. Instead, I was told nothing could be done, and we still walked away empty-handed. To call this disappointing would be an understatement. This wasn't just slow service--it was no service. The drive-thru, supposedly the crown jewel of McDonald's convenience, was reduced to a staging ground for collective suffering. And the refusal to honor an order already paid for? That takes it from incompetence into insult. What unfolded here wasn't fast food--it was a tragicomedy of inefficiency. If this location is the future of dining, then the Golden Arches have not only lost their shine--they've crumbled. read more

Went there 6am...gave my order....got told to hang on...waited for a bit...person came back...asked me for my order again...told them I already gave them my order....he said I told you to hang on...why would you want me to give you my order when your not ready for it?...decided I had enough of that...not gonna be late to work dealing with that....drove around and as I went by...I got the finger!...so in I went to see the manager...that person was the manager!!!...pathetic place...never going there again!!!....Also didn't have the number of the district manager when asked read more

absolutely terrible. food was okay, but when we got it it was cold and we saw it had been sitting out for 10+ minutes. One nice older woman was great, but otherwise, two young ladies went into the restroom for about 20 minutes after just clocking in. Our hashbrowns came out cold, and it took about 25 minutes for less than 5 items. A DoorDash driver was in front of us in line, and the so called manager threw hot sauce at him when he asked by request of the woman whom he was delivering for. His hand was out and she threw it at him. Most workers were unprofessional, except for the few people working the back of the kitchen, and that nice older woman of course. Nothing wrong with the interior of the place but the service was flat out disgusting. read more

drive thru guy is not trained and refuses to get it also manager is not in to training.they skipp outter drive thro 3 to 4 cars complaining about it doen not a thing will complaine to corprate as much as it takes. read more

I can't even give them 1 star! The place is horrible. I did a order on my mobile app and waited 1 hour and 10 minutes. They didn't have chicken nuggets, Big Mac's and apparently no pickles at least they didn't put pickles on my cheeseburger. This is the 2nd time I've waited more then a hour and my last time here. The owner should be ashamed of themselves totally unacceptable read more

When ordering through the app, you never once said that their systems were down when pulled up to the window. Everybody hid because no one will come to the drive-through speaker. When asked why they wouldn't take my already paid for order. They said that their systems were down and I just had to get out of there read more

The manager was rude it took 40 minutes to get are food I found hair in my fries the manager refused to remake my food all the manager wanted to do was run his mouth and he was not being professional read more

Waited over half an hour for a Happy Meal. When I asked about it, the worker's response was "Yeah, and?" Wow! So rude.

Line took forever and guy at the window to pay was super rude. I said thank you repeatedly and he never replied. Failed to give me my total when ordered or when I pulled up to the window read more

Me and my fiancé DoorDash a few times around this area and two times so far there's an older gentleman who's kinda bald but also not fully. He is extremely rude and unprofessional. The first time He was very rude when telling us to pull to the third window and when he handed us our food he rolled his eyes and slammed the door. The second time he was rude we were in drive through at the part we're u order he came up to us with a bunch of DoorDash orders in hand asking which was ours we got it but I also had an online order that was already paid for and he rudely kept telling us they were only accepting cash. But it was just a sweet tea and already paid for online 15 minutes before we even got there. read more

Took my food over 2 hours to be ready. Awful service. Staff are disrespectful to customers

Took us 50 minutes to receive our food on a Sunday. What happened to fast food? The staff are angry, and have no customer service skills.

Waited a long time. Computer screens didn't work had to order from kiosk put order in for here took a number and waited at table. Finally I had to go up to counter to find out where's my food. Still had to wait. And when it came it was for take out clearly says on recipe to stay. Not one cashier in front nobody when food came fries were cold as were my quarter pounder w cheese meal and my kids chicken nuggets were cold also. Floors were in need of a mopping. Worst experience at any McDonalds I've ever had. read more

Wish I could give no stars. I got my sealed bag of food delivered to me tonight and a live mouse jumped out of the bag . My husband luckily killed it with a mouse trap. Don't go here I called the restaurant and the manager who was a man told me "looks like you have a new pet" then hung up on me. That manager needs to be fired and that places needs to be shut down that is disgusting. Never eat from here trust me not worth any amount of money! read more

still currently waiting after ordering over half an hour ago. i literally got one burger. staff is not friendly bye

They were so busy and handled the rush beautifully! Front end staff was great and communicative. The men working mobile orders in line need to be replaced. They were not communicative and I watched them slowly make my bacon McDoubles piece by piece. Grabbing one patty and then walking all the way over where the buns were and then going back and grabbing another patty. They were so slow the front end mixed up and order. The front end owned their mistake and proceeded to fix it. The back of house staff I witnessed were extremely incompetent and holding up the lunch rush. Food was good expect lacking in adequate condiments. I will only be back because of the front end staff and their ability to communicate and their problem resolution skills. read more

Why do people whine about this corporate giant - you know what you're going to get. I'm not a fan of these chain restaurants but when you are in a hurry they are the most convenient place to grab a quick satisfying meal. We stopped by for morning coffee and came back for some breakfast sandwiches and happy meal. read more

McDonald's - Happy Meals - Fast Food Near Me - Ithaca, New York

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Worst service. They gave me the wrong order and when I said I ordered something else the worker said to go back around the window. He didn't understand that I had already paid and placed my order and was waiting on that one. Then he shut the window on my face when I was explaining this to him. Thankfully I was able to get a refund the next day. read more

They have the best food ever. I think they have very good food! The only thing I don't like is the waiting

Literally never even responded at the speaker & I waited for 10 minutes. Line is super long and not moving at all, people are getting out and leaving. read more

Zero effort by the staff. Took 15 to even order, and I got there before there was a line: ordered an iced coffee and a McMuffin. Got to the window and the lady wearing pajamas aggressively grabbed my card and did not confirm the order, and gave me a sweet tea and some scorched bagel and hash browns that I didn't order. She wouldn't let me give them back. Train your staff, and maybe see to it that they change their clothes when they roll out of bed. No one wants to see that. read more

McDonald's - "Bagel" - Fast Food Near Me - Ithaca, New York

Hire more people!! Sitting in order here line at least 15-minutes....bad business!!!!!

Every time I visit this place, I am in line for no joke, 20+ minutes. How tf is this fast food?!

The man at the drive thru at 12:30 am on 9/29/24 was so incredibly rude and had absolutely no costumer service what so ever. He said, "WHAT" when we were telling him we were pulling up our code from the app. And when we said we were ready he never responded and took someone else's order instead. This man should be F I R E D. I work for a business and that is NOT how you handle costumer service. Are u kidding me???? read more

Slow as hell always cold and normally mess up your order be ready to wait 45mins+ slowest restaurant that's ever been made and staff is rude about it like there not the ones responsible for it read more

Only come here if you like sitting in lines for extended periods of time and wanna trade 45 minutes of your life for a cold ten piece and melted sundae :| Also - ordered a ten piece nugget meal and was told "I can't do that" I asked why and they told me "I don't know I just can't." It's literally on the menu but ok.. lol read more

Showed up late night. After calling and confirming they were open 24/7, we showed up, and made our order. After we finished our order, a long pause was concluded with "sorry we're only service breakfast" after making a new order with breakfast items, they said "that's gonna take 30 minutes". Sensing they didn't want to serve us we said we would wait. They then said "sorry we only have drinks". Very frustrating. read more

Really bad experience. Waiting to order my food for at least 30 minuets. When I got to the window, the person taking the order gave us an attitude. Many cars left the line because of how long it was taking and we ended up waiting 30 extra minuets. Very sad and disappointing. read more

Service is horrible. Long wait times, but they move orders from being prepared to completed to make their numbers look better. Evening manager creates chaos for other employees. Doesn't ever acknowledge people stand at the counter read more

This location is severely understaffed, they constantly have long wait times and the poor employees seem like they're worked ragged. McDonalds, how the f are you gonna charge so damn much for a f'ing happy meal to only pay 3 employees to work on a Sunday in ithaca?? Food is good, just sometimes they forget the sauce. read more

Consistently horrible. Worst McDonalds I have ever been to. I dont know why I keep trying, it won't happen again. Go to another McDonald's or other option. Waited in drive through for 35 mins after giving my order, again, before giving up and driving away. This place sucks. read more

Took them 7 minutes to address me. And there was a spill on the floor no one was addressing. Saw one worker eating behind the counter and it was gross thinking they're grabbing food to eat then touching mine. read more

McDonald's - Messy - Fast Food Near Me - Ithaca, New York

We walked in few minutes after 11 PM as we flew in at that time and walked to this McDonald from our hotel. Instead of helping us or even trying to, the person working yelled they were closed and made us leave. The place was clearly open and filling orders it would have not taken any effort for them to fill another ( they are open 24 hrs after all). This is not the McDonald if you looking for service or food. read more

it took 30 minutes to get a big Mac meal and when we got to the window, didn't She just carried on like it was just normal day without any problems. read more