I've never had any problems this location the few times I come here, in Ballentine across street from Chick fil A. The traffic can build up Saturday's because of chick fil A next door but the drive-thru usually goes fast. One recent morning we went inside and did not have very long wait inside probably bc using self serve kiosk. We both laughed when my wife opened box of Filet a Fish, the bun was squished up. Like really when you were putting this together you didn't think this crushed bun wouldn't be a problem? My Filet a Fish bun was normal so I just gave her mine and took the crushed one, see pic. This is the only hiccup we've had here hope it doesn't become pattern. read more

McDonald's - Sqished bun - Fast Food Near Me - Irmo, South Carolina

We waited inside for over 30 minutes. I finally went to the register when folks that came in after us got their food. Manager said s lady came in with 13 separate orders!!! And they were filling orders 1st come 1st serve but I pointed out that wasn't true. Told manager I would not be back. read more

Never in my life have I had such rude, nasty customer service at a McDonald's! Management should never allow their employee Jada to interact with customers. Had she been handling my food directly I probably would've thrown it out & gone elsewhere. Horrible horrible customer service! She is very nasty! read more

This is very disappointing. I have had surgery can't drive to get my child food sent my 82 year old parents to pick it up . My dad asked for the cashier to read the order back to him because the screen wasn't working . She told him . No . Then when he got to the window she had missed part of the order so she had to do two separate orders so I didn't even get the deal I was trying to get and money is tight . Its about 8:30 on a Tuesday if you don't feel like working then dont . I don't think of Mcds as a gourmet restaurant but we are all trying to save money . I know my money wont be spent at this location again but I don't think your employee cares . The Mcds in Irmo puts you to shame read more

McDonald's - Was trying to buy one get one for a dollar but she couldn't be bothered - Fast Food Near Me - Irmo, South Carolina

It's McDonald's... but AMANDA makes me come back. She is friend, polite and courteous! I come back because of her! Not a compliant when she's there! read more

Never had a bad meal here. If you use the app, the service is pretty quick. The food is fresh and the location is pretty clean. I've eaten at this location dozens of times. Only twice I've had minor issues and they corrected them quickly and professionally. Not sure why they have so many poor reviews. read more

Horrible customer service. Sat and waited at the front register for several minutes (multiple people looked at me and continued what they were doing) just waiting for a dang sauce...‍ not to mention the lady to finally came and helped me had an attitude! read more

Every time we go here we get the best food and service from everyone. Thank you to all the people who work here! You have a great staff McDonalds and you should be proud of it. read more

McDonald's - The line for the drive thru - Fast Food Near Me - Irmo, South Carolina

Service and speed is horrible. They act like you're not even there. If you order on the app/online and pickup in store you're the absolute last order that they pay attention to. I ordered ahead on the app so that I could grab it quickly on my break. Instead I spent 20 minutes waiting. I understand that they were busy but all I ordered was one burrito. Someone came into the store and ordered a burrito and a coffee at the counter and got it way before I got mine. I actually ended up cancelling my order because I needed to get back to work. I'm very annoyed. They not only ignored my order on the screen but also ignored my existence in the store as I was clearly waiting on an order. read more

I just went through the drive thru and one of the employees was literally eating over the food she was handing to customers. Will be reporting to DHEC. read more

Wow, this is the worst McDonald's Ever!! Breakfast, lunch or dinner... you're going to wait at least 15 to 20 minutes for your meal. Fill up your gas tank if you're going through the drive-through, because you're bound to be there for a while! Get it together McDonald's read more

This McDonald's is as slow as my puberty and and the burgers look like someone sat on it and everyone looks depressed. Thus McDonald's is not bah bada bah I'm loving it read more

Horrible drive thru experience. Literally waited 20 minutes, could not move or get out of line because of the lane dividers. Finally get to window and they did not know what I ordered. Of course food was cold..... I highly suggest you go next door to Chic-Fil-a, even there busy times move faster and food is hot. This isn't the first time for this problem. There was only three cars in front of me to order. Worst McDonalds ever read more

I did drive-thru and the people were very nice. I was in and out in under 5 minutes and they had a good line of cars. I went at about 9:30 in the morning. read more

This has to be the slowest Mcdonalds drive-thru. They also make me pull forward because the ran out of eggs. What is up with that?

I can never seem to get my order correct...ever. Just recently received a Big Mac meal without the patty. How do you not add the main component to a meal?! This is one of the worst McDonald's ever. read more

This place is the worst place they messed my order and now I've been waiting for them to bring me my other half of my order for over 30 minutes. They are really slow and have the worst customer service. read more

Make sure you have at least 1/4 tank of gas in your vehicle because that's how long you will be idling from ordering your food til the pickup window 20 feet away. Have gone here 3 times in like 2 months with the same results. It's my own fault for torturing myself I apologize Ronald McDonald... read more

Horrible restaurant. This is such an easy job bruh. Y'all can't even get the damn meats correct. I ordered 20 nuggets and larger fry and got a kid fry and two tiny ass burger. -5 stars. y'all stay disappointing Do better. read more

How do I say this nicely? There isn't any way to put it except - worst customer service ever? Around noon on June 16th, husband orders quarter pounder with cheese, two kids meals one with hamburger (not cheeseburger) one with yogurt (not apples). This location was not busy - despite the fact it was "lunch hour." He proceeds to the window, the woman asked him did he have the two kids meals - yes - ok here you go and your QUARTER POUNDER will be right out. He gets his food and leaves, didn't check the bag because she said his order before she handed him - TWO FISH SANDWICHES. So he's mad of course because that was his lunch and he's already home and this is a waste of food - which by the way tastes gross and each fillet of fish has 1/2 a piece of cheese - how cheap can you get? His Dr. Pepper - it's Coke. Wrong again! My sons hamburger - in a hamburger wrapper - is a cheeseburger - wrong! My autistic son who wants the yogurt - got apples! WRONG! The quarter pounder - 2 fish sandwiches with 1/2 slice of cheese - WRONG! Please either train your workers or get new ones who can actually do their jobs. They are too busy chatting it up to pay attention to the customer! Totally screwed over by yet another crap McDonalds not sure why anyone gives their money to them and gets ripped off almost every time! read more

Do not order from this location for DoorDash. TWICE I have put in and order for nuggets and Twice the bag comes back sealed WITH NO NUGGETS. The first time I called the store and they acted like they didn't do anything wrong and it was just my bad luck I didn't get my nuggets. HIGHLY unprofessional! read more

Went there today, have not been in years. Got double qurter pounder, one of the parties was not cooked all the way. The fries tasted stale...bummer. quality was jyst not there. I now remember why I don't eat there. read more

So I handle lady my credit card and I say thank you and she ignores me. Then I get up to the drive-through window to get my food and the girl is too busy on the phone. Gave me my drink no straw. Oh my gosh my order is wrong what a surprise. I ordered two hamburgers with only ketchup why did I get two cheeseburgers with pickles and onions??? Happens every time. I'll come back to this McDonald's when every other McDonald's in Columbia closes. read more

Even though the ice cream machine is down very often, the service is usually really good and they put up with ratty hoes like myself. I respect the attitude of these people Thank you read more

I never leave reviews, but the customer service here was so bad it drove me too. To whoever works the drive thru orders, cutting my order short and announcing the price before I'm done isn't gone make your day any better. read more

Absolutely pathetic, just by looking at reviews on Yelp, management is not reviewing. 0930 Saturday night, zero customers in store. 1 car ahead, took 10 min to get incorrect order. I inquired how the heck it took so long, employee giggled and said they only had 2 people working. I am contacting corporate due to no way corporate is looking at Yelp read more

get there 630am with zero customers waiting and still end up waiting 10 or 15 minutes. bad enough they got someone grandmothers with bad attitudes work there, acting like its your fault that they'll slow af. mcdonald's across america are getting worse, just shut them all down. read more

The McDonald's in Ballentine is atrocious. I have yet to order that it wasn't wrong and most of the time the staff acts like they are doing me a favor to fix my order. If it wasn't convenient I would never return read more

The absolute slowest fast food I have had the displeasure of eating. Chick Fil A's line was out the plaza and still moved quicker

We go through the drive-thru here about 2 or 3 times a month. The staff is always friendly. My order is correct almost every time, and they are fast. read more

Worst customer service I should know by now EVERYTIME WE COME HERE AFTER 8pm THE ICE CREAM AND SHAKE MACHINE IS ALWAYS DOWN AND NO GRILLED CHICKEN ! My wife and I went tonight sat on the drive thru with 3 cars online for 22 min paid got to the pickup window WOW NO GRILLED CHICKEN I GIVE UP FUCK THIS PLACE ! That's why Chick-fil-A is always busy and this place is dead ! Chick fil A will get all my business for now on read more

Not sure what her name was, but the lady with the red hair that took my order inside today (2/2/20) was so nice and approachable and just had great customer service. Its nice to walk into a McDonalds and not get the expected mono-toned employee's and sloppy service. read more

Terrible location. I waited 20 minutes in drive thru for one sandwich - this was after the worker at the second window asked me what I had. The food came out and I was missing something. It then took another 4 minutes to bring fries out. After I left I checked the temperature of the food. Everything had been sitting and waiting for the one sandwich - nothing at McD's takes 15 minutes to cook. Even the sandwich I was waiting on was cold. I should have gone back but that is not the purpose of a drive thru. It is obvious the owner / GM of this location does not spend much time there. read more

Food is typical McDonald's food, and the employees are usually nice but they are so very slow!!! It just takes too long compared to other fast food restaurants to get your food. This could be a easy problem to fix if management was on top of things. Would recommend if you particularly want McDonald's and don't mind waiting for it. read more

Poor customer service! By far one of the worst McDonald's I have been to! They tell you that they cannot help you with problems that you have encountered! Also as I got to the window to pay the girl closed it and just walked off! Need better management and customer service! read more

I had a food delivery app they keep forgetting stuff ! Very annoying when you don't get what You PAID FOR ! Chicken nugget over cooked . There disgusting! read more

Every time I have been here I have received the most horrid service. Day or night doesn't make a difference. Take pride in your job people!

Worst customer service I have ever experienced. Was accused of stealing a sausage patty when I went back in to tell them it was missing from my bag on the platter tray. Argued with me and I was stunned. Why on earth would I lie about a piece of sausage. Its 30 degrees outside, I have my 5 year old who I've had to take out the car twice and 6 months pregnant. Unbelievable....I went against my better judgement and started back going to McDonald's but after this morning I'm done. Will never support them again. Exactly why I opt to pay more at chick-fi-la and others. Don't support this location read more

I will not be returning to this location. My boyfriend and I went through the drive thru today around 6:30pm. There was a line, but nothing crazy. We ordered a Big Mac meal with NO pickles, 2 hamburgers and 2 McChickens. First, we were told that our Big Mac meal would have to be a medium instead of a large because they were out of large fry containers. Not the biggest deal, but a bit annoying. As we were pulling away, we checked and realized they forgot our 2 McChickens. We went inside with the receipt and told them what happened. We waited nearly 20 minutes to get the McChickens, after the manager had to remind the kitchen twice to make them. There was no apology, no compensation, or anything for this mistake (mind you, this is NOT the first time this has occurred at this location; it happens frequently). Surprise surprise, when we got home we discovered they had in fact put pickles on the Bic Mac. The icing on the cake was when my boyfriend unwrapped one of his hamburgers to find a bite-shaped indention in the bun. We will NOT be coming back to this McDonalds, and I advise others to steer clear. read more

Burgers are always good, albeit usually thrown together rather sloppily. If you're avoiding salt, stay away; the fries are covered with salt to the point that it tastes bad. read more