Abysmal customer service and watered down coffee... stopped by this location on our way out of town for a doctor appointment for my special needs son and received the wrong order even though the correct order was taken, in addition to the coffee being what tasted and appeared to be 50% water.. By the time we unwrapped our order we were well on our way down the highway, only to discover we had been given the wrong thing. I called the store to have the item in question refunded to my card, only to be told I would need to come back and exchange it. I explained that it was not possible for me to turn around and come back as we needed to make a doctors appointment that was 3 hours away and was told again by a very rude female employee that I would need to come back the next day instead to get the correct item. Once again I began explaining that it would not be possible to do so with our situation with my special needs son, to which the employee rudely responded by hanging up on me. Is this seriously an appropriate response from a service industry employee? Is the $6 I paid worth that sort of callous response?? I worked and managed in the service industry for 15 years and that kind of retaliation to an honest request for compensation due to error on the part of the company and their employee is absolutely unacceptable. Rarely do we visit McDonalds anyhow but after this experience we absolutely won't be returning to any location. read more

I always go to this location because my boyfriend lives down the street and i always get something simple a cheeseburger sometimes double with no pickles or mustard and it's been five time already where they messed up my order !!!! they put pickles on it and mustard this one time and i only noticed because they had me wait for my apple pie and then i had them take it back and they got it wrong again and only had pickles on it this time i was so mad ! because when i want my food i want it not and made correctly! im paying you to deliver something i want not something i want with something that makes me wanna throw up on it ! im curently in the drive through because i'm going to get them to fix my burger i really hate pickles even the juice will mess the whole meal up for me which is on there if i take the pickles off. read more

Brought my 8 year old here with a couple of her friends for ice cream. This place is absolutely filthy! I had to clean our table and chairs just to be able to sit down. The employees are all standing around and playing grab ass while I stood there waiting to order. Flies are everywhere and the ac seems to be broken. All of these things I can deal with, but not the filth. It's absolutely unacceptable! Employees should be cleaning instead of standing around laughing historically and messing around. read more

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This location is absolutely terrible. I specifically said I wanted a meal, and when they asked what size, I told them medium. I pull up to the window, get my food, and I'm almost home when I decide to make sure they put everything in the bag. They didn't. They forgot my fries. I look at my receipt and they didn't even make it a meal, even tho that's what I asked for. Thankfully I wasn't too far away. I turn back around and order fries. When I got home, my daughter started eating first and she said her fries didn't taste cooked. I thought she was being dramatic. Then I start eating my fries and they are cold as can be. These should have been the freshest ones because I just ordered them. Plus the fries were mushy. Not only was the food bad, but the customer service suuuuuucks. Next time, I'll just go to the McDonald's in Walmart. read more

Found a piece of fuzzy material stuck to my Filet-o-fish sandwich today. Our drinks were also short by about 20%. I'll cross this location off my list. read more

McDonald's - Yum! - Fast Food Near Me - Hutto, Texas

Now before I begin allow me to say I love McDonald's, but this McDonald's, this McDonald's has issues to say the least. Now I've dealt with my fair share of messed up orders, but this McDonalds has created a incredibly new low for fast food failures. I came once and was given my Large Dr.Pepper but once I looked inside I see that they put a small Dr Pepper, yes a small Dr Pepper, in my large cup. Tonight sadly is another low, I ordered 2 mcChickens and here's one of them. At first glance in the dark I could tell someone was wrong with this sandwich and upon experiencing a hard bite I knew my suspicions were correct. To say I'm shocked is an understatement , for someone miraculously messed up one of the easiest things on the menu to make. I love y'all but lord get it together for me man. read more

McDonald's - Fast Food Near Me - Hutto, Texas

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I haven't been to McDonald's in YEARS! Are they all this dirty? I had to clean our table and seats before sitting down. They need to use an industrial scrubber on the floors! I'm glad I remembered socks for my kid to wear in the play place. His little friend forgot his and his feet were black when we left. I'm giving 1 star for the friendly service and 1 star for the "Conjunction Junction" playing in the play place. I rarely give reviews so consider to this quite an honor. read more

I went in this morning to get breakfast and Meagan was the cashier, she was very polite and very helpful! I will definitely be back because of her. read more

Open the lobby already. This is ridiculous! You cannot feed a toddler in the car. It's not safe and it makes a mess. I don't need the playground I just need somewhere to freaking sit down and feed my kid on the go. I'm so tired of this. And FYI online it says you're open for dine in so I got my kid all packed up and out of the car and we walk up to the window and it says the lobby is closed. So I put him back in his car seat and listen to him cry for 20 minutes because he thought we were going inside.Oh please explain to my toddler now why we have to wait in the drive-through line and drive all the way to the house to eat our meal. Thanks for making it really difficult On busy moms read more

This review is actually for the new McDonalds on Gattis and 130. They gave no sauce for the multiple orders i got. I asked the clearly annoyed and aging-into-his-personality drive-thru dude if the condiments were in the bag and he sighingly said yeeess while rolling his eyes. When I'm stopping for food for hungry boys and get screwed by a 12 year old douchebag, guess who's problem it is..... mine. Not Millennial Caster (insert random goofy middle name here) Weiss-Mendoza. read more

Sigh... I guess you can't ever have a perfect run. Ordered a deluxe breakfast with bacon instead of sausage and got ONE piece of bacon and no biscuit... Come on guys? You want to get 15.00 an hour get it right. read more

McDonald's - My "deluxe" breakfast with ONE piece of bacon and no biscuit... - Fast Food Near Me - Hutto, Texas

Worst fast food joint I have ever been to. Beware when you go through the drive through, the women like to talk about you in Spanish! Little did they know, I'm Hispanic & very fluent in Spanish. I went through the drive thru, only had a debit card, & the first thing the lady tells me when I pull up is "we are only taking cash" so I asked why, & she stated our credit card machine is not working. Then in the background I could hear a lady say in Spanish "tell them to wait 10 minutes, I can fix it" then the lady said no it's okay. I then replied back in Spanish, "yes we will wait 10 minutes." It completely shut them up. The young woman who didn't want to serve us was hiding somewhere. I was so disappointed. All we ordered was FRENCH FRIES. I would understand an order of 15+ burgers but just French fries & she was dreading to serve us? Ridiculous. read more

Just don't.... seriously. Have lived in Hutto for almost a year and have been to this McDonald's on 3 occasions. They have managed to jack up my order all 3 times. Only reason I come here is because my son wants a Happy meal....and the last time (tonight11/17/18) all of our burger buns were hard as cardboard, not worth it. You suck Hutto McDonald's. read more

Can I put 0 stars? I took my elderly parents to go and eat breakfast here here. It was 6:45 am and the dine in was still closed. I do not understand why they have misleading hours posted on the door!!! They open the doors I guess whenever they want. The door clearly states dine in hours as being 6am on Sunday. I tried calling them and no one answers the phone!!! I am contacting corporate so that they can look into this!! read more

Honestly this McDonald's needs shut down. Have been in a few months cause I hate gambling but had a craving so I used the app. Still got it wrong! Classic Hutto McDonald's. You give them money and they give you whatever they feel like. read more

Traveling from Laredo to Dallas and we choose this McDonald's. Just to get down and the door was locked. Walked over to the other door and that one has a sign that says lobby closed. Out of all the McDonald's I choose this one since it was closest to the HWY. and the lobby is closed. Both my kids needed the restroom, we would have liked to stretch our legs, and enjoyed dinner here before heading back on the road. Fortunately for this McDonald's they still got my business since the kids wanted McChicken and nuggets. Currently back on the road and my son Mcchicken was a spicy Mcchicken wrapped in a regular Mcchicken wrap. That sucks considering he is 7yrs old and doesn't eat spicy food. My 13 yr old got a 10 PC nugget meal and they both shared that. Couple of inconveniences 1. Choosing this McDonald's 2. Wrong food. But what does it matter to McDonald's since they already got my money and the chances of a traveler 17 miles away coming back are slim to none. Thanks a lot McD's. read more

This place is HORRIBlE! I ordered a double quarter pounder and they gave me a Big Mac instead. The fries were cold and this is not the first time they have messed up my order. Corporate really need to check on this location. read more

This mc Donald's is NASTY I'm assuming people only go to it cause it's close to there house . I really tried giving them a few chances . First the bread was hard next the meat was cold then the fries were cold ... and even in the kids happy meal they always forget something ! They can't handle a rush as soon as a few cars get there they make you pull up in the front and wait and then your waiting forever . This place is a joke . Please change the management get workers who actually care . I was going back to yelp reviews this place has been getting bad reviews for YEARS any good reviews on here are probably from the staff don't believe it . read more

Finally the owner of this place has got an A squad. Love you guys. And young lady running it! About time!!!

Something is wrong with management bc there is always a high turn around and the kids are unhappy working here the food is bad and people complain a lot! read more

They honestly need to shut the place down. Serves raw hamburger & cold French fries. They deserve NO STARS!!

Management freaking sucks, they always seem like they have a attitude when they take your order. There is probably 1 good manager and I don't know her name. Every time I go in there and leave I have to complain about something because they didn't get it right or forgot. read more

The place was filthy! I ordered with my mobile app and they had trouble finding it. I watched as I waited and the employees in the back werent busy at all. There weren't many customers but every empty table was dirty. The young man who waited on us was nice, seemed new. There was one other young man who worked the whole time we were there. Other than those two, seemed like a lot of goofng off and lazy employees. Poor management shows. read more

This McDonalds is the worst!! We had to repeat our order multiple times and had so many things wrong with our order. our medium cones were literally just a swirl on top, no ice cream in the cone. Our Big Mac came with no veggies or anything, just a dab of Mac sauce. The soda had no carbonation. And to top it off, they wouldn't give us a receipt. Terrible location! read more

Oh my goodness! This the longest time I've ever spent in a drive thru, 20 minutes?!! I was trapped in the lane or I would have left. Ain't coming back to this McD's read more

I always go to this McDonald's and there is always something off. My kids love McDonald so that's the only reason why I keep going there. I ordered coffee tonight. An iced coffee and iced crml coffee. They both taste like straight up syrup. I literally had to spit my drink out. how do you mess up coffee that bad read more

Eddie Murphy did a sketch on how his mom tried to make a better burger than McDonald's. Well, it's a reality now!!! Even I can make a "welfare burger" better than McDonald's. I was starving and too lazy to cook so I got a McDonald's mushroom and Swiss sandwich. The "Mayo"? Was awful and tasted like old sour cream. The Swiss cheese? Laser thin. Mushrooms? Tasted like old paper. I couldn't finish the monstrosity. Eddie Murphy, go apologize to your momma! read more

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I love the newly remodeled playscape. It's 100 times better than the last one. I'm just confused why there is no changing table in any of the restrooms. For a place that is so fun to take the kids too, it was pretty disappointing when I had to take my toddler out to my car to change his diaper. read more

I never leave bad reviews but this McDonalds is disgusting. Everything inside has a dirty, sticky film on it. The bathrooms were out of soap and toilet paper and there was poop all over the toilets and walls. If the bathroom and restaurant are that way then how is the food being prepared. read more

Definitely one of the most disgusting places I've ever been. It gets a decent amount of traffic but its not busy by any means compared to other McDonald's in the area. But somehow takes twice as long. Avoid this location. read more

All they care about is seeing how many people get cold food as fast as possible. This McDonald's does not hold its self to any standard. If they would work on quality over quantity they would be winning. read more

Being in in a small town is no excuse for poor service, if anything we expect that much more. I recently moved to hutto from Austin TX. And There is only 1 McDonalds in the whole town, So I have no choice but to go to this one, We have gone 3 times, and each time has been absolutely horrible. The most recent, today. We went to get Dinner, at 8PM. We ordered at 8:10 in the drive through, we didn't leave the drive through until 8:35. this is absolutely unexceptable! Its fast food! In addition as we were waiting at the window for our food, the girl pops out of the window and ask "DID I ALREADY GIVE YOU YOUR FOOD?" are you freaking kidding me, why would we still be here? also she said it in a very off tone. But thats forgivable, what not is what happened next, she persisted to yell at her coworkers, they yelled back, there was a lot of cursing and bad language, al of this with the drive through window wide open. We do not kneed to hear that stuff! Sure it was in Spanish, but we understand Spanish! 100% unexseptable. Then she hands us 2 drinks, that were not the drinks we ordered at all, at this point I'm upset and I tell her there not the drinks, but just give them to us because I have to get to work. We didn't even order 2 orders, we order 1 meal and 2 drinks, how freaked hard is that????? Then she said in a very snobby tone, please pull up. Fine we pulled up, another 10 minutes go by... This is horrible, we want a refund at this point, but on wait we never got a receipt! ARG! By this point I give up and want to speak with a manager, so I go inside and ask to speak with one, the young man said that he is not here but you can speak with her, and he points...." Ok, who is she?" no answer.... so this woman in a blue shirt (perhaps she's important ant everyone else is wearing red shirts) So I proceed to tell her how disappointed we are with the whole experience, 3 minutes later she's just nodding... So I say "and your lack of communication with me is not helping...." So she says....1 memento... at this point I loose it, I was calm and collected until then. I say " Are you freaked kidding me?!! you couldn't say I'm sorry I don't understand, or anything.... this is absolutely ridiculous! " So I go to my car to get my man credit card, so I can get a refund.... to find that they have locked the door!!! I give up... 5 minutes later they brought out our foo, no apology or anything, and we go home. The drinks were horrible, tasted like alcohol, perhaps the window chick didn't make it right, and we through out the food, in fear that messed with it. OVER ALL, Im therapy upset! I never ever expected this, it was horrible! Ok and apparently the Mcdonalds website complaint area has a character limit, so I can even finis my story properly. I will be posting this for all my views to see online. This was just unexceptable, we should not have been treated like this. And even if we were, it would have been fine if just 1 person working there showed any kind of empathy. Oh and the last time we went my dad ordered 20 Mcdoubles, we had a lot of people to feed, and we knew it would take some time, but not 30 minutes! and when we got home, only 3 had double meat, and the other 17 had only 1 paddy, just unexseptable, they do not pay attention to what they are doing at al there! I give them 1 star only because I can not give them 0! read more

.Stopped here to get drinks and let my grandkids play on the playground. After we were going to get ice cream. I start ordering and the register girl pipes up and says that they dont have any soda right now because they ran out. During the dinner hour. This has got to be about seven strikes against this store. The corporate office needs to take this one back from the franchise owner, or fire the manager if corporate owned. read more

Waited 30 mins for fries. At least three other customers where there before me. For thirty minutes no one got food. Said to the manager "you guys must've having a tough night" she replied "oh sweet heart this is every night" the drive through line was around the building when we left. read more

Worst McDonalds, would have given no stars but it allow me to leave blank. Placed an order, asked to pull up and wait since it was a special order. Pulled up, maybe 10 people behind me got their orders. Someone came out to ask me what my order was, no apology or explanation. Then someone came back out 5 min later to ask me to pull up further, no apology or explanation. Told the kid i had been waiting 20 min, his response yeah ok, move up. Demanded my money back. Another Kid came out out 5 min later with my money. All he said was " here ya go". I asked to speak to a manager, he claims he was a manager, I explained I had been sitting there for over 20 min, his respinse, " I know but were really shorted handed amd people in the kitchen cant speak English so your ticket kept getting pushed to the back...worst service ever!!! read more

Worst MC Donald's ever! Just can't seem to get it together. I've been in Hutto for 5 years it has never changed or improved. Order wrong, wait time in drive thru is crazy long. So glad we are getting a Chick Filet ! Just tried to use this place again today ! They just suck at everything! There were 12 people working and not one could get my order right from the beginning! Who ever owns this franchise better get on the ball! Hutto won't be small forever! Think it is time to contact corporate and let them know they are giving MC Donald's a bad name here! Don't want to give even one star! read more

Under cooked chicken for multiple people's orders. The health department has been called!

Worst McDonald's I've ever been to. Every time I go there they somehow mess my order up. It doesn't fail.

This McDonald's is by far the worst. I usually refused to go here based off past experiences but my kids wanted it so we tried yet again. Not at all to my surprise, our food was nasty. Cold hard fries, missing food from our order, no sauces as we requested and conveniently they didn't give us our receipt. So we call the manager who was not at all concerned nor seemed to care. Everyone in Hutto talks about how awful this McDonald's is, the service and quality here. You would think they would improve as the reputation is horrible ad they yet again proved that to be the truth. There are plenty of other options to eat at and spend your money in a good way. I would recommend you don't go here. read more

They can not handle breakfast and dinner at the same time. They messed up the order had them redo it while at the window even during rush hour at 2030 and backed up in the drive through. They run out of the apple pies and all this is twice in a row. read more