Unacceptable hygiene practices. We walked in to receive our food and immediately saw a roach, then two, then three. As we waited to talk to a manager we witnessed a woman with multiple children walk from the play area to the front counter a handful of times, all of the kids barefoot walking across the roach-filled floor. Upon returning to the play area, three of the children climbed on the table, their bare feet on the table top and at one point even on the kiosks Several employees went to the play area to deliver food and never cleaned the table or even asked the kids to get down. The manager said they were aware of the roaches. No further comment from them. It is absolutely unacceptable to continue making and serving food in this establishment. I have already contacted the health department to report the roaches and poor cleanliness. Needless to say, I won't be back! read more

Make sure you check your bag before leaving, this place is the worst, what are all of yall high over there? How do you forget 3 large fries? Tell me how that happens!! Not to mention the wrong flavor on my shakes, oh and don't bother asking the manager for help she sucks at customer service. XN226788!!! Yaaa that order!! ‍ read more

When you go through the drive-thru at this McDonald's, they constantly ask you to pull forward. The person taking your order often can't hear well and gets it wrong. When they finally give you your order, it's still incorrect. Honestly, it's disappointing--every time I come here, there's always an issue: wrong order, long lines, poor listening. I recommend finding a different McDonald's where they get it right. read more

Order taker didn't understand me at all. Told her my order clearly and multiple times she still got it wrong! She then charged me for two extra sandwiches I did not order and left them out of the bag! read more

Slow, slow, slow service!!! Avoid at all costs! I'm it took every bit of 30 minutes to receive our food,

If you want cold food, incorrect orders, missing items, poor customer service, or to just be completely forgotten about entirely by the staff - this is the place for you! Seriously I've had my fair share of McDonald's across the country and have never dealt with such incompetence than right here at home. Guarantee the only reason this location is even open still is because it's the only one in Hutto. They are consistent about one thing only: beyond terrible experiences. Save your money, seriously it's not worth waiting 30 minutes for disappointment. read more

Kayra the manager was so kind and informative After an online order mess up. I appreciate her kindness! Food was to be expected. Thank you

We ordered food at this McDonalds tonight. The order was wrong, and the meat was pink read more

McDonald's - Pink meat on cheese burger - Fast Food Near Me - Hutto, Texas

I always walk into fast food knowing what to expect and that leaves me never really disappointed. Great staff and service with a clean dining area. read more

Uber eats is for people who can't or any other reason drive. It's a huge issue when you can read a screen to give someone what they order. learn English. Or take reading classes. Let me help you. 1 burrito means 1 burrito. 1 has brown means 1 has brown.. check the bag assure it's there. see that? Fix it read more

Saddest fudge sundae I've ever seen. I even went inside to ask for some more fudge, and they told me that "that's all there is"... for real??? How about you don't sell a fudge sundae if you're out of fudge? Just a suggestion. ‍ read more

McDonald's - "Fudge Sundae" - Fast Food Near Me - Hutto, Texas

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Mobile order two for one breakfast sandwich. Also allowed $1 sandwich coupon too. Enjoyed sausage muffin and bacon McGriddle with egg. Took home bacon egg cheese biscuits. read more

The girl taking orders at the drive thru needs to learn the word THANK YOU! She was rude & gave the impression she did not want to be there. Terrible customer service...fast food is doomed if that's all we have. read more

I went to McDonald's 15 minutes ago to buy my son a meal Big Mac, large fri and a pineapple smoothie and when I got home to give it to him before going to work I noticed how horrible the drink smelled and how it was sitting did not look right so we threw it away, I will not be giving my business here again. Do better please!! read more

McDonald's - Smoothie - Fast Food Near Me - Hutto, Texas

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bad costumer service and it took over 30 minutes of waiting for me to get my food when i made the order ONLINE.

They have ice cream machine always broken. I also went around 9:00 the lobby closed both lanes closed read more

Iced coffee is terrible here. It seems like whatever flavor you pick it always taste like pure black coffee. I also got charged with a meal but they did not give me my hash brown and also added an additional charge to the coffee. Could've paid for the sandwich only and get the coffee separately. Customer service was pretty good and quick in the morning, which is why I'm giving them a 2 instead of a 1 star read more

I agree with other reviewers in that this must be the worst McDonalds in Texas. While the staff is friendly, where are the brand standards? Free wifi is terrible and I got 'extras' with my spicy McChicken sandwiches.... gristle and pieces that shouldn't be there. I understand this was a 'value meal' item but REALLY?? I live close by but won't be back. This is another shining example of a corporation that has lost site of its customers....just like DQ. There are way too many other and MUCH better choices. read more

McDonald's - Grisly pieces from spicy chicken sandwich - Fast Food Near Me - Hutto, Texas

The people working here obviously weren't trained in customer service. It's like this society of workers are lazy and do the bare minimum. I ordered just nuggets, fries and a lemonade for my son. Since their employee couldn't hear or confirm and was just in a rush to get me to pull up, he didn't order or charge me for the lemonade. Which I didn't notice until at the second window when they hand you your food, I mentioned it. The man was going to hand me a lemonade but I advised I hadn't paid for it and was trying to hand him my card. The guy didn't speak English well so he got someone else who told me to go back around in line to buy it! Instead of taking my card and walking to another register to account for their fuck up. They were like oops sorry can't buy it at this window! You have to go around! In this Hutto traffic? Wait in that long ass line again for yalls mistake? I swear it's like people have no pride in their company anymore to hire decent workers. read more

Go somewhere else! This is the land where Ronald is forgotten and every meal is cold! I don't understand how you can have a line going thru this place- constant flow- and still not only your frys are cold but burger too! If you don't have time to get out and complain and wait for them to cook some that can be delivered hot don't warm there. They used to have almost a monopoly and now there is competition in the same center so maybe they will get a clue when they lose business. Also there is now another MickyD on Gattis School road and I will drive to them from now on. Food is always hot and looks good too! read more

I'd give zero if I could. 15 min wait at the drive thru AFTER paying, for a super simple order.

WORST MCDONALD'S IN THE WORLD! HORRIBLE customer service. ALL the staff seem to have a terrible bad attitude, especially the women. The store is always a disaster, the wait at the drive thru is almost endless. If you are a driver, they treat you even worse and even if there are 50 people in the store, no one helps you. Today 02/29/2024 a girl at the drive thru around 10:55 to 11:15 pm and if I remember correctly with red hair, she wanted to give me an order from someone else because she has such a bad manners and attitude that I never ask What was my request or what I needed. She simply pulled out her arm with her ogre face and almost threw the bag of food that wasn't mine into the car. So I proceed to tell her that that is not mine, that I was waiting for an order from DoorDash and what she did was close the window in my face, return to where he was and with a very bad attitude, trying to speak Spanish to me as if in some way making me act. of discrimination as to why I spoke to her in English as a Latina. And she ALWAYS does the same thing every time I have had any contact with her. Terrible attitude and disorganization. MOST orders from Uber Eats and DoorDash are done wrong and customers end up calling to complain because they don't put the complete items. They always only put the drinks and not the food or vice versa and if by chance it occurs to you before leaving the store, to ask if everything is in the bag they respond in a bad way and even with a bad face and inappropriate body expressions. Save yourself the time of not wasting time and money and also not having someone ruin your day. read more

the young man working at 11pm 03/19/24 was super sweet and had great service , genuine guy

Why is it that they had a remodel but yet it's still always nasty & so dirty? All the tables were dirty & is the brand new toys too. Why aren't u wiping them down & cleaning them like other restaurants? Chick Fil a & other McDonald's have it figured out but not hutto McDonald's. There's still gnats flying around where you get drinks like there was before the remodel. I don't understand next door chick Fil a, Taco Bell etc don't look like this. My kids love the toys & getting a happy meal though. But I don't want to bring them in when I feel like they will get sick just walking in. I've never seen a McDonald's be so dirty except this one. ‍Our fries were super brown & cold & gross had to ask for fresh & then they acted like it was a big deal. There's no outlets for plugging things in & I only cake because I had to go next door to Firestone. But next time I'll just go to chik Fil a. read more

I just want to rave about Alex who was working tonight! He was incredibly helpful and nice. All of our stuff came out quickly and fresh, and everything was delicious. Thanks again to Alex! :) read more

bruh this place is the best, ignore the low reviews. y'all are the goats fr fr, keep up the good work. ordered here too many times, never once had a complaint. read more

This McDonald's is literally the worst. Just got home and opened up my bag of disappointment. Again. I don't even need a hand to count how many times my order has been right. Food tastes like it's been sitting under a heat lamp for hours. Fries are usually cold and/or soggy. No matter how much time I let pass by before trying it again, it's always the same brand of terrible. It's one of the only fast food places around and is always busy because of that, so I guess they figure there's no need to care about any sense of quality if the money is coming in either way. I can't think of any other explanation for how they can be so consistently bad. read more

This location must be the worst McDonald's in the Austin area. They are renovating the restaurant so the lobby is locked. One can not easily get to a manager. McDonald's customer service is lacking in their ability to listen to the details of a complaint about the order. While this restaurant is under renovation the ONLY method of getting an order is the drive through. The mobile application gives you the option of picking up/paying inside which is not possible because the doors to the dining room are locked. The curb-side pickup spots are open but not an option on the app. They are still having people get out of the drive through queue to wait for their food. Why can't they do that for mobile orders? Once I indicated on the mobile app I was there and I wanted to pick up inside when I couldn't find the curb-side option I had to wait over 10 minutes in the drive through line to receive my order. There was no way to cancel it from the app. When I received my order the fries were cold and the sandwich was not what I ordered. I wanted a crispy chicken sandwich and received a quarter pounder which looked and smelled disgusting. I didn't have the time to figure out how to get a refund because the delay was making me late for my next appointment. I threw the bag in the trash when I arrived at my destination and chalked it up to the poor management of this franchise. It'll probably be another 6-9 months until I visit this location again, if at all. No matter how they try to hurry you through the drive through line, thoroughly check your bag to make sure you received what you ordered and the product is hot (if it is supposed to be). read more

Worst McDonald's I've even been to!! Ordered egg mcmuffins bread was hard as a rock Sausage was cold egg over cooked Hash browns were so greasy the whole bottom of the bag was soaked Orange juice was good but was only filled up half way lol Called to complain very nice and replaced the order but sadly it was still bad !! This McDonald's will make u not want to eat at another one read more

So dirty. Poorly managed. :( Food was left all over the floor, tables left with trash. We were there an hour and the floor nor any tables were cleaned until I spoke with the manager (he said b/c maintenance wasn't here today?). And it was obvious it had been that way for awhile. The restrooms had no toilet paper and had also not been cleaned in a long while (very gross). My order was missing my chicken nuggets (I got a bag with fries.). When I ordered two desserts, the person taking my order thought I said coke instead of cone (honest mistake), but it was a .30 cent difference and he had to call the manager, who said he would have to refund me $1 so he could recharge me the $1.30. Really?!? It's too bad b/c if it was clean it would be a nice location. (It didn't bother my five year old at all. She enjoyed the large play structure, which is why we were there over an hour.). I could see an off day, but the response from the manager to being informed of the mess and with handling my order mix-up will keep me from coming here again. read more

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Every time I try this place after allowing time to pass I am disappointed. Order has been wrong on several occasions and food presentation/quality is not great. I know it's fast food and you pay for what you get, but I will go to the other restaurants from now on. read more

Do not eat here there was a glove fingertip in the happy meal. Disgusting I would give zero stars! read more

McDonald's - Happy meal cheese burger, appears to have a glove fingertip inside of it! Don't eat here! - Fast Food Near Me - Hutto, Texas

Just went through the drive through tonight around 10:30pm and no lights were on outside, which was weird for a drive through supposedly open until midnight, you could barely see. There was a line but didn't mind waiting on a Friday night, it was expected. Ordered my food and paid with the attendant, he was very polite. Got to the order window and the lady handed me a bag with the obvious wrong drink. I informed her nicely that I had the wrong drink and she handed me the two drinks I ordered instead, but she acted as if she didn't know which order belonged to who. So after getting the drinks I pulled over and decided to check my order before I drive off. Luckily I did. There was a missing a regular McChicken sandwich. No big deal, it happens, I've worked in the food industry, so I pull around to find that the drive through line is being closed with cones by the first attendant who took my money. I politely ask and inform that I'm missing an item and he tells me he has two, one regular and one deluxe McChicken and he will give them both due to the mess up. Great, I didn't need the extra one but he said to take it. So I get home, and actually take everything out to find that the two large fries were barely halfway full if that, and they were cold and soggy. The two McChickens that were given to me as a mistake, were both not what I ordered, one was a spicy McChicken and one was the Deluxe. The spicy was edible but the Deluxe McChicken had the lower bun so hard that you would've broken a tooth if you bit into it, so it was inedible. Luckily I'm a dentist and could've fixed the issue, but that's a different story. Also, one of the drinks was completely wrong as well! I'm sadly disappointed and will not be returning to this location anytime soon unless I'm desperate! It's close to home but not worth going back. I do applaud the attendant for trying to make it right, but gave me something inedible! Don't fix a mistake with another worse mistake! I'd give him two stars for the effort as it wasn't his fault the food was bad. I would give the experience half a star if I could. Money not well spent! read more

Beware of their salads. We just purchased a salad from this McDonalds and there was a roach in the middle. When I called, they had no idea how to respond and they tried to talk in Spanish about my apparently fake news. When I told them I understood what they said, they try to act offended. Soy Mexicano, y así no se trata a la gente. read more

McDonald's - Fast Food Near Me - Hutto, Texas

Abysmal customer service and watered down coffee... stopped by this location on our way out of town for a doctor appointment for my special needs son and received the wrong order even though the correct order was taken, in addition to the coffee being what tasted and appeared to be 50% water.. By the time we unwrapped our order we were well on our way down the highway, only to discover we had been given the wrong thing. I called the store to have the item in question refunded to my card, only to be told I would need to come back and exchange it. I explained that it was not possible for me to turn around and come back as we needed to make a doctors appointment that was 3 hours away and was told again by a very rude female employee that I would need to come back the next day instead to get the correct item. Once again I began explaining that it would not be possible to do so with our situation with my special needs son, to which the employee rudely responded by hanging up on me. Is this seriously an appropriate response from a service industry employee? Is the $6 I paid worth that sort of callous response?? I worked and managed in the service industry for 15 years and that kind of retaliation to an honest request for compensation due to error on the part of the company and their employee is absolutely unacceptable. Rarely do we visit McDonalds anyhow but after this experience we absolutely won't be returning to any location. read more

I always go to this location because my boyfriend lives down the street and i always get something simple a cheeseburger sometimes double with no pickles or mustard and it's been five time already where they messed up my order !!!! they put pickles on it and mustard this one time and i only noticed because they had me wait for my apple pie and then i had them take it back and they got it wrong again and only had pickles on it this time i was so mad ! because when i want my food i want it not and made correctly! im paying you to deliver something i want not something i want with something that makes me wanna throw up on it ! im curently in the drive through because i'm going to get them to fix my burger i really hate pickles even the juice will mess the whole meal up for me which is on there if i take the pickles off. read more

Brought my 8 year old here with a couple of her friends for ice cream. This place is absolutely filthy! I had to clean our table and chairs just to be able to sit down. The employees are all standing around and playing grab ass while I stood there waiting to order. Flies are everywhere and the ac seems to be broken. All of these things I can deal with, but not the filth. It's absolutely unacceptable! Employees should be cleaning instead of standing around laughing historically and messing around. read more

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This location is absolutely terrible. I specifically said I wanted a meal, and when they asked what size, I told them medium. I pull up to the window, get my food, and I'm almost home when I decide to make sure they put everything in the bag. They didn't. They forgot my fries. I look at my receipt and they didn't even make it a meal, even tho that's what I asked for. Thankfully I wasn't too far away. I turn back around and order fries. When I got home, my daughter started eating first and she said her fries didn't taste cooked. I thought she was being dramatic. Then I start eating my fries and they are cold as can be. These should have been the freshest ones because I just ordered them. Plus the fries were mushy. Not only was the food bad, but the customer service suuuuuucks. Next time, I'll just go to the McDonald's in Walmart. read more

Found a piece of fuzzy material stuck to my Filet-o-fish sandwich today. Our drinks were also short by about 20%. I'll cross this location off my list. read more

McDonald's - Yum! - Fast Food Near Me - Hutto, Texas

Now before I begin allow me to say I love McDonald's, but this McDonald's, this McDonald's has issues to say the least. Now I've dealt with my fair share of messed up orders, but this McDonalds has created a incredibly new low for fast food failures. I came once and was given my Large Dr.Pepper but once I looked inside I see that they put a small Dr Pepper, yes a small Dr Pepper, in my large cup. Tonight sadly is another low, I ordered 2 mcChickens and here's one of them. At first glance in the dark I could tell someone was wrong with this sandwich and upon experiencing a hard bite I knew my suspicions were correct. To say I'm shocked is an understatement , for someone miraculously messed up one of the easiest things on the menu to make. I love y'all but lord get it together for me man. read more

McDonald's - Fast Food Near Me - Hutto, Texas

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