Slow slow slow! The slowest McDonald's I've ever been to!!! Thought we would get a quick bite if we hit up the drive-thru here, but boy were we mistaken! Took almost 15 minutes for them to take the orders of the 2 cars ahead of us, then it took them at least another 5 to come on the speaker to take ours! I know we should account for island time, but seriously, this was totally ridiculous. No apologies for the wait. To top it off, they forgot one of the pies I ordered. Didn't bother going back because it would probably take another 20 minutes to fix it. At least the food was hot. read more

As with all fast food chain reviews, this one is based on location and service as opposed to the quality/taste of food. Because this is a chain restaurant, food should be consistent everywhere you go. So with that said, onward with the review. Visited here and immediately noticed that it's similar to the McDonald's on Nimitz (sans the renovations). The layout of ordering and the dining room (most seats are upstairs) is practically the same with these two locations. Pros: -Short drive to Kuakini Hospital. So if you have a loved one or a friend that is there, and you don't want to eat hospital food, you could drive a short distance. -They got our order correct -Fairly fast & efficient Cons: -During peak breakfast/lunch hours, line could get confusing and snake out the door. -Parking is shared with Foodland, which could get crowded and make parking a hassle. -Dining area is worn and old. Some questionable smells in the dining area. //12.09.2014@7:09am read more

Wow! This place is unbelievable. We went in to get a late dinner. We went to the restroom to wash our hands. No soap. We went downstairs to see if they had any hand wipes, no wipes. We asked the employees for soap, and they said we're out. So then I asked how they wash their hands and they said they just use water. Is this a health violation? No thanks. We left. read more

Just experience discrimination from the Cashier. A Samoan Aunty asked for a cup for water so why not give her the small cup for water instead making a big deal after the fact you tell her oh what size.... the Aunty said oh any cup for water. I'm hearing all this so I offer to pay for the cup she can get a drink or water and the Cashier has the nerve to say no mean. Then you have the nerve to ask me for my order hell no taking my service some where else. Yeah, and what I'm Samoan and it was just a cup she was thirsty. read more

They forgot my hash browns with my Big Breakfast w/ Hotcakes....AGAIN!!!! I tried calling them...they answered the phone...I asked for the Manager...and they hang up on me...WTF?!?!?!?! I tried calling back...re-dialed 20+ times...and all I get is the busy signal. read more

Most mcdonalds in the bay area don't have strawberry sundaes this one did. ** This is strictly for the Strawberry Sundae in Hawaii ** I'm not very impressed with McDonalds. I feel their over all quality has declined in the last 10 years. read more

I normally have a really good experience here but they have a new manager ( older white lady) with a horrible attitude. They gave me the wrong burger so I asked for a new one and she threw a fit, saying you didn't order that, it's gonna take a while, and your gonna have to pay more- yelling across the store and at the employees to make my food. Then I was suppose to sign a receipt for my refund but didn't know what i was signing for in the beginning and so I asked what it was for and she told me just sign it.... um no! So this review is just for that lady and this experience. read more

I'm giving them a five star rating today. I don't usually encounter such happy, smiling McDonald's workers, but today it was exceptional. From the Asian (Chinese) order taker to the Pacific Islander who packaged my food and smiled the entire time....Thank you. The food was hot and fresh, like it is supposed to be. Again, Mahalo. read more

My fries were cold and old. My crispy chicken sandwich was cold, the lettuce was wilting and whomever made it rudely heaped an inedible amount of mayo on it. I did not eat anything but the old fries. I am dissatisfied and honestly pissed. I'm not rich and it took me 1.5 hours of working to afford both meals only to be given something not even the employee who made it would eat. read more

The absolute worst McDonalds on the Island that I've been to. I always order some sort of a chicken sandwich (Grilled) and every single time I get my sandwich, there's a hamburger in it. It's so frustrating. But that's just one example. There's always something wrong with my order EVERY time. I think the biggest reason is that they're always horsing around in the back. Don't get me wrong, I'm all for having fun at work, but when it starts to hinder customer experience, you need to get serious. They just need to pay more attention. read more

This McDonald's location has been a huge disappointment lately. I'm not a fast food junkie by any means, but I do enjoy the occasional chicken McNuggets and french fries, especially when it's only $3 for the mcpick 2! But alas.. my orders have been messed up on repeatedly to the point where I have to double check my food orders when I receive them before driving off. As this location is frequented by my former patients, I usually fore go dining in and stick to drive thru. I've ordered items plain, and repeated my orders to make sure. For some reason or another, I still find pickles, mayo, and ketchup in my burgers. *large sigh* This location recently put up signs for a new "McCafe shake," which is supposed to be "creamier" and thicker. I was curious to try the new menu item so when I pulled up to the drive thru to order, the worker had no idea what I was talking about and thought I wanted a Shamrock shake. She had me pull up to the window instead to hear my order better. When I told her there were signs advertising the new item as a McCafe shake, she asked someone else if they knew what I was talking about. They too had no idea. My advice to them, if management or whoever is in charge of putting up their advertisements and new menu items, they should really make sure all their employees are aware and make sure that they're actually available. read more

I wish there would be a option for no stars this MacDonald's location doesn't even deserve a one star rating. This location is dirty, The way the set up for the register and to stand in line is misleading. The employees are rude and have NO customer services skills. Management is terrible. When I receive my food it's always cold my fries are never fresh or under cooked. Even going through the drive thru is a nightmare. Won't be going to MacDonald's anymore I'll try my luck at Burger king or Jack in the boxs or go to any other restaurant that will give me good customer service even If I have to pay more for my food as long as it's fresh, hot and serviced to me with good customer service. read more

Painfully slow drive thru. Credit card capability seems to be down frequently so cash only. You find that out after waiting in line a good 10 minutes. They can't scan their own McDonalds app because that's down, too. Disappointing. Might as well go to Jack in The Box. read more

Ok, the parking lot and neighborhood can be rowdy, but the service at the drive-through is great! Everyone is friendly and the orders are accurate! What more can you ask for? It's a McDonald's! read more

Its a usual Fast food place where you order and go. I got in and out within less than 10 minutes so thats a plus. Kind of busy too and got the line going quick. But I just feel like the employees could at least put their straight faces to a smile. Really shows bad first impression of their customer service. I didnt wait too long for my food. Got it within 2-3 minutes after I order. Felt kinda quick but since I was on my phone to keep myself occupied. Once my number was called I came to claim my food and received a mediocre Thank You. Very monotone. As I mentioned a first impression shows the service you will receive. Didnt really bother me too much but its something that could easily be fixed within the store. Drive thru I wouldnt recommend which I tried but got backed up. It also caused traffic in the parking lot which was a disaster. So just a heads up that chooses this Mc Donald as there choice. read more

My friend jacob is a huge mcds fan, and he said they had FRIED apple pies here -- they don't have that in california anymore so I thought for a minute and could not recall having had a fried apple pie. I needed some soda for a mid-day boost, so we decided to step into the long line and get a #1 meal. My meal was ok and the apple pies were delish. hit the spot at this time. read more

One of the worst for drive thru after midnight. On 7/27/18 I arrived at the drive thru at 12:48am. There were 6 cars ahead of me. I did not get to the speaker to order until 1:17am. At the speaker I had to wait 5 to 10 minutes more before someone took my order. Of course there was another car in front of me at the pick up window. Another wait. Did not leave Mcdonald's until 1:40am. I don't blame the employees but blame this on poor Management at this location. If this was a regular restaurant and you had to wait over 1/2 hour before someone takes your order, the restaurant would get a big fat FFF. read more

dear, mac Donald on 414 north king street not only do you double charge me on my mobile order and tell me I owe them 3 more fuckin dollars. then told me to wait on the side, Waited for 55 MIN! And expected me to be happy customer that I got a comped meal , even made the comp meal order wrong! then i drove back to get my happy meal, the manager gives me a free small fries card then remarks "I don't know how many you have but here." WTF is that sarcasm for? It's my first small fries card, the nerve of that guy assuming I do this a lot! I don't normally make a complaint, but they DOUBLE CHARGED ME AND ASKED FOR MORE MONEY AND REFUSES TO SHOW ME MY RECEIPT. read more

I was so grossed out that I had to leave before ordering. My daughter had to use the bathroom, so we went upstairs. We had to wait as the 2 stalls were occupied. When the door to one of the stalls opened, it was a worker. She was texting on her phone as she came out. She walked past us and left the bathroom. I was kind of shocked that she didn't even wash her hands! But I gave her the benefit of the doubt, thinking that MAYBE she was leaving and MAYBE she was just in the stall using her phone, not actually using the toilet. So, we come back downstairs to order, and what do I see? That same worker who came out of the bathroom without washing her hands grabbing fries!!! Nope, no way. We left. read more

Id give this a zero if possible! Lady taking our order was very impatient and there was only us!! She Didn't even wait til we finished, yet she gave us our total and told us to drive to the next window, while we were still in the process of ordering! Wtf? She then repeated one of our items back to us and then went completely silent on the rest of the order. We sat there like idiots waiting for a response. So I took the initiative and decided to continuously say "hello?" More than three times (mind you, I'm sitting in the passenger seat) but she didn't say Jacksh*t! After what felt like forever (prolly 5 minutes) She finally asked, "can I take your order?" I repeated my order and she repeated it back to me as if she had already gotten my order the first time but felt like it wasn't needed to acknowledge it! Leaving us clueless. We proceeded to drive to the next window and she was still rude! Yuck! Nasty attitude. Left a bad impression on me. Smh. Next time, I might think twice before coming to this location. /: read more

Dont not come to this Mcds cause the i found rats coming out of the back doors .. I told the manager and she told me to be quiet... So i took a picture and will send this to the department of Health and i hope they have a Red Card... So dont come here unless you want Rat Dodo in your Big Mac.. read more

My parents love coming to this McDonalds, mainly because there's an upstairs dining area and its pretty nice and clean. I also like this place for the same reason. I don't really like the parking lot, it gets super crowded, because this McDonalds shares the same parking lot as Foodland. read more

This location shares a small parking lot with Foodland, which is horrible because the drive-through lane gets packed and cars start to fill up the pathways within the parking lot, making it harder for cars to drive in and out for Foodland. Be extra wary when you walk through the parking lot!! I witnessed a car quickly reversing, almost hitting into a guy (but the guy was quick to notice and ran before the car hit him)! It's a very tight lot. However, in terms of the actual restaurant, the service was good, quick to receive my order, but they didn't get the order completely right. There is a second floor though that has more seating, which is nice. Sadly, the night I went, it was closed out. For another late night craving to McDonalds, I would come back here. Hopefully there'll be less cars around! read more

Absolutely disgusting, I went to use the bathroom and there was no soap. I asked the employees at the service counter if they had any soap and they said they were out. I then asked the employees how they cleaned their hands when they had no soap and they said they just used water because their soap order was still coming in!! The thought of them assembling my burger with unwashed hands after using the bathroom made me want to throw up and I left without eating their unsanitary food. First of all, it's a health code violation because it's really freaking disgusting and secondly there is a Foodland 100 FEET FROM THE RESTAURANT, JUST BUY SOME SOAP FROM THE GROCERY STORE UNTIL YOUR SOAP ORDER COMES IN. Repulsive. Nonsense like this spreads viruses. read more

Sorry ...MAD....Manager with a BAD Tude.... Ask for 2 basic requests.... Hand me my order & 2 Strawberry Jams....Both times, Manager (Johnell) looked me in the eye & walked AWAY....What a positive Example for Employees.... If you do not like your job....Get another...Sunday 12/07/14 @ 8:30 AM read more

What baffles me is that management feels like it's a smart idea to put ROSALINA as a cashier when she moves the pace of a snail..... This wouldn't be so bad if she had not totally pushed me over the edge this morning with her crappy customer service. I usually end up grabbing breakfast here because it's down the street from my house and on the way to work; basically the best of both worlds. This morning was uneventful, I see Rosalina (yet again) as a cashier as the manager/shift leader apologizes to the line of people that there was no "runner" to help package food orders (no big deal, right?!) But after I ordered I asked Rosalina for a spoon (I ordered a #2 and iced mocha drink), nothing to warrant me asking for a spoon which she made apparent with her slamming the spoon I. my hand, but what she did NOT know is that my coffee drink had whip cream (I hate it with a passion), and instead of asking them to remove it (knowing they were incredibly busy) I thought that I would remove it myself. Thoughtful, no?!??? Nonetheless, I've decided, not worth me wasting my time with crappy service. It a clear you hate your job and hate customer service so do us a favor and quit!! Please! read more

This parking lot and drive through has to be the worst design ever. The drive through line at times is so long that it goes out of the parking lot, totally blocking in cars parked on the entrance side of the lot and any walk in diners have to park else. Not everyone wants to wait in their cars to pick up food. This must be a lost of some business. Move the drive thru lane a separate lane on Ewa side of parking lot so walk ins can come and go without being blocked by the drive through cars.... read more

Good place to get fast food. Can be crowded on weekdays in the morning. It's crowded when the children get out of school too.

Worst McDonald's experience ever. I give myself 1 star also for waiting 45 minutes in the drive through. Took me nearly half an hour just to order. At the pick up window I was directed to park my vehicle. Waited 15 minutes and decided to walk in. Got the attention of staff and from their reaction it seems like they forgot my order. They scrambled to complete my order. Before walking out I inspected my food, and still a few items missing. On top of everything else they put the wrong sauce for my chicken nuggets. They failed at everything possible, so much for $15/hr. read more

I agree with everyone who has said that this is the WORST McDonald's that they have ever been to! I would have to say that 3/5 times if you use the drive through there will be something wrong with your order so make sure to DOUBLE CHECK your order before leaving. It's funny that I say to double check because I almost always forget and then i have to go back to get what i ordered. What I don't Understand is that if this is a corporate McDonald's then why doesn't the headquarters do something about this McDonald's! The drive-thru is crazy and inside can be even more crazy! They only have 2 registers open and a lot of time you will have customers almost going out the door! This McDonald's is very very in-efficient! I think if the workers actually took the time to double read the order and to double check the order there would be a lot less mistakes happening. The workers are always smiling and friendly but what is the use of your order gets messed up and you have to go back to get what your ordered. I also agree that i should check my order before leaving but I also feel that since I am paying for my order then I should get what i ordered and a lot of the times I am in the drive-thru and I don't want to hold up the line any longer than needed. There are other places that i go to that has drive-thru services and i have not encountered any issues like the ones i have gone through with this McDonald's! read more

Count Your Chickens. McNuggets that is. While all McDonald's give pretty much the same service, I found this one to be lacking in counting skills. One my visit there with friends for a quick snack, we ordered the 20 piece McNuggets. As an aside, one of my friends quipped, "the last 2x I was here, they shorted me a McNugget". So I decided to count mine, and lo and behold, had only 19. was too late to take back to the counter because I ate 3 before we counted, but buyer beware. read more

Be careful when making the turn into the drive-thru because the turning radius isn't big enough. Bad enough the driveway isn't wide enough either. Muffin was super hard and they didn't even bother to give napkins in the haste of it all. read more

The worker name jeremy is very rude. I guess he was tired or wanted to leave but if he has issue . He should say something instead of giving us attitude. read more

Came here because my friend wanted a strawberry sundae. As I waited for him and used the restroom, I was pretty impressed how clean and nice this McD's was. I haven't stepped foot in a McD's on US soil in over 5 years, but I liked the cafe-like feel of this McD's. It actually seems like a place people can meet up and hang out...still kinda weird though. read more

The husband, baby, and I were going on an adventure to get the new Toy Story 3 and Lary wanted to get the McRib since it's back! So this is the McDonald's Lary wanted to go to because it was new and we've never been to this one. Anyway, we made it this McDonald's around 6:30ish. There actually weren't too many people... just kinda looked like a lot of loiterers inside. I have no idea if they spoke fluent English... sometimes that helps me judge a good McD from a bad one. You know if they don't understand you in the drive thru, chances are you're going to get your order messed up. Anyway, Lary ordered and it seemed like our food took forever but at least our fries were fresh! Lary got his McRib and I got the two cheeseburger meal. Meal was decent and there were a lot of employees cleaning the place up so it wasn't messy. While it was a kinda shady area at night, I wouldn't mind hanging out there during the day. It turns into a whole new place at night it seems... well the area, not the McDonald's. If I was a senior citizen, this would be a nice area to meet my girlfriends for a cheap senior citizen discount coffee. read more

It's Mcdonalds...what do you expect....the morning crew is pretty good though....fast to take orders...fast to fulfill them. They greet you and are nice. Beyond that it's hit or miss. For the last couple days their ice cream machine was broken...that was kind of a bummer. read more

They were open on hurricane day, and they give the biggest sized cone. A consistent guarantee!

My car broke down as I was waiting for my food in the drive thru and the workers went out of their way to assist me in trying to jump start my car. The manager came out and had her own set of jumper cables and revived my car. They went above and beyond to provide excellent service. Thank you very much. read more

Just plain crappy service at 3 am 08/15/19.. Get the order correct next time. Luckily for you guys theres no 0 star option.

Service differentiates McDs. I requested fries that were freshly made and got them. And the cheeseburger was good too !!!