Absolutely unacceptable behavior at this location I placed a $60 mobile order through the official McDonald's app, which was fully paid for and confirmed. When my kids went inside to pick it up, the employee at the counter told them that only $20 "went through" and demanded $40 cash on the spot. That is NOT how the McDonald's app works, and anyone who uses mobile ordering knows the store receives the full payment BEFORE food is even prepared. When I called the store to clear it up, the same employee refused to speak to me, then suddenly changed her story and claimed the full amount "did go through." The whole interaction was shady, unprofessional, and frankly feels like they were trying to take advantage of kids who didn't know any better. If I hadn't stepped in, my kids would've been out an extra $40 for an order that was already paid for. Completely unacceptable. I will not be returning to this location, and I strongly suggest management investigate staff who think they can pressure minors into paying cash for already-paid mobile orders. read more

Tonight I placed a mobile order using the McDonald's mobile app. When I got to the drive thru window, the woman informed me they had decided to turn off the Frappe machine (I had ordered 2 large) as part of my order. I said I didn't want anything else and she told me to cancel my order on the app; however the app said I couldn't cancel because they allegedly started prepping my order (which they didn't) the woman refused to refund the money I was charged using the app stating she couldn't because they don't get the money from mobile orders (which I find hard to believe). I ended up leaving without any food or drinks and no refund. I find it ridiculous that they had turned off machines an hour and a half before their actual closing time. I have tried filed a. Complaint on the app as well but not sure where bit will lead requesting a full refund. The woman also was quite rude asking me to leave the drive thru so she could serve the people behind me without rectifying the situation. I had no interest in items other than the 2 large mocha frappes that were ordered read more

Please go back to hiring people. Absolutely horrible. Nobody wants to take orders. You can hear them arguing over the speakers.

This business is waaay better than it used to be. The current staff is professional and friendly. I have had no issues with them and am happy to spend my money there. read more

Ordered 2 Big Mac meals and the lettuce on both was soggy and wilted. Looked as though it had been frozen and defrosted. Called and complained and they offered to remake the order but I declined. I didn't want to drive 15min back there. Been to that location and have had issues with my orders in the past. I won't be going back there anymore after this last issue. read more

Rate a 0! Went in for a milkshake waited 20 minutes inside before asking for my money back. Absolute shit show. Some young immature girl was screaming in the kitchen. When the questionable manager went out back to tell the staff for there's a line of cars wrapped around the building she screamed and said what!? Stop taking orders!! Then she came out to the dining area chatting giggling and screaming like an immature little school girl. So unprofessional! She wasn't working and clearly just doing what she wanted instead of working as required. Then a woman who walked in to order seemed disappointed and disgusted so she said to me I like I'd be better of going down the street to get a sub. When I said yup the girl not working chatted with her friends and said I'm going to say something oh ill say something while looking at me. As I stared back at her like go ahead she didn't have the guts to. Honey I'm 40 and your like 17 working at McDonalds, really. This place needs a manager. Someone to watch the place professionally with actual employees. read more

Slowest service i ever recieved anywhere, drive through took an hour Skimped out on frys Staff is incompetent and lazy read more

McDonald's - French Fries - Burgers Near Me - Hanson, Massachusetts

McGarbage. Cold food, missing ingredents, ultra slow service. Steer clear. I've been to McDs all over this country and in S.E. Asia & Australia. This place wins last place. read more

They do not have a secure platform to take credit card orders. I was fraudulently charged $20.00, and I'm not even in Massachusetts. That tells me all I need to know about this establishment. Stay away if you value your identity. read more

This is probably the worst McDonald's I've ever been to. I don't think we've ever gone and not had something screwed up, cold or half full. There always seems to be too many very young kids working there without any proper management. Even the one manager I have seen had an attitude when I asked to speak to her after one of her employees screwed up. A good example that the workers here are not the sharpest tools in the shed is the picture I attached of the two fish fillets without buns. Yes I ordered them without buns but I don't understand how the cheese ended up completely off the sandwiches and partially underneath them. Will purposely go to the one in Rockland to avoid going to this one. read more

McDonald's - The bunless fish filets I ordered. I did not, however, order the cheese like that... - Burgers Near Me - Hanson, Massachusetts

I continue to punish myself and go to the only fast food place in town. I purchased the breakfast burritos and disappointedly the burritos were on stale tortilla wraps. Can the owners please put some money into quality control? This is not the only time the food is well below standard. read more

Very rude service at the counter by the manager on duty. Wish there was another mcdMcDonald's in the area, this one sucks!!

The Hanson McDonalds is the worlds worst McDonalds & the McBree's (owners) are fast food slum lords. They own multiple McDonalds, and only care about profit. I drive to the Whitman McDonalds to avoid the worlds worst McDonalds in Hanson. I could go on & on, but why bother. Just make sure that you check your order, because dozens of times, they have shorted me multiple items. You go back & complain and they will give you what your missing, with an attitude & no apology. Do yourself a favor & skip this McBee dive. read more

July 2023.....ordered egg,sausage,McGrill. $5.55..... Got an egg,sausage,Biscuit..... No one else was there, just me... How did they get it wrong. This is a problem. read more

I've been to this McDonald's a few times and never had a problem with the service or the food. The employees have always been very friendly and professional, the drive-thru moves along well, and the food tastes just like I'd expect from a McDonald's. I'm not sure what the deal is with these other reviewers, maybe I just go at the perfect time? Seems more likely it's just impatient boomers/Karens posting those reviews. read more

Plymouth location did great with overhaul of their staff now it's a pleasure to go with my kids and get the plain burger right lol Not to mention friendly Clean and curbside is super fast with easy amazing cheaper deals via app!!! read more

I just came from this location and ordered a mcdouble and a mcchicken and i am completely disgusted. Both sandwiches had indents on them and must have either been in the trash or sitting on the counter for hours. I took a bite of each and just threw them away. I hope i dont get ill or the owners will be hearing from someone! read more

This branch is my least favorite McDonalds but my experience today was so horrible I will NEVER go there again. I placed my order at the drive thru...two hamburgers and one small fries, no drinks. Not a complicated order at all. There were two two cars ahead of me and I noticed that they were directed to park in one of the designated spots for order pick up. There are five of these spaces and they all had cars waiting. When I pulled up to pay, I was directed to park in a spot close by. This seemed very odd for such a simple order. I watched as more cars were directed to park when they pulled up to the order pick up window. Every once in awhile a young man would come out to deliver orders to cars. At one point he came to my car but it was not my order. He apologized and went back in. I waited 25 ominutes and decided enough was enough. I went inside and there were several other people inside also complaining about their orders. The girl behind the counter was very frustrated and said that someone had called in sick and they were backed up. I counted six people behind the counter and they all seemed like it was their first day. The only one that seemed to know what to do was the young man that was running the orders outside. He was apologetic. I told the woman behind the counter that I wanted to be refunded. The young man came to the counter with my order and said to please take it and I would also be refunded. I got my money back but chose not to take the order. He seemed to be the only one that knew what to do. Everyone else had that deer in the headlights look. I want to note that I saw five people working behind the counter in addition to the outside runner. It was not busy at all inside, only a few people. It's sad because I live in Hanson but will go to the Rockland one instead. I never have a problem there and they are quick and efficient and they have two drive up windows! Maybe the Hanson crew should go there for training. read more

I can totally understand about the weight and having to drive up and wait for them to bring out your food but when you order some thing like six cheeseburgers with extra pickles and all the burgers have a tag on them that says extra pickle but not one of the burgers had more than one pickle on them each And also being charged for the extra pickles. Iam I supposed to drive 10 minutes back there with my kids and complain?? I Honestly think it wasn't a mistake on their half only because each burger had a tag for extra pickles!!! Not really enthralled with the location at all!! read more

This McDonald's is supposed to be closed at 12 am as stated online. Me and these two foster children I was watching went in at 11:29 pm; door wide open. My friend went in the bathroom and I was standing there waiting. Not even 2 minutes of me standing there before the big bad "manager" came out from behind the counter and started cursing at us to leave. He literally asked how we got in like he's surprised that the door was wide open. My friend came out the bathroom as this was happening and the manager called him a "fucking spic" this is highly unprofessional and the manager must feel real important being a McDonalds night shift manager. I won't be coming back here and I would give it a zero star if I could. Guy is a prime example why we need to bring bullying back in schools. read more

The bad reviews are true. I give them a chance about 1 time per year and it's as disappointing as ever. the food, if it's cooked correctly is always cold and I tend to throw at least half away. This time was the last time. Dairy Queen isn't far and much much better!!! read more

Stupidly got a sm fry a plain cheese burger bc I was starving and had nothing else in my stomach. I ate half the ch burger bc it was disgusting. 20 min later. I was violently sick. Never ever eating fast food again read more

Super disappointed in the overall place, the ONE time they did get my order right I was happy because I kinda like a cheeseburger every now and then that I don't have to cook and the kids love happy meals. The happy meals are the only thing I haven't had an issue with. I have ordered on numerous occasions and had different people taking my order. Only once had a good experience and so now I'm yelping! This is in serious need of better quality control. I understand it's McDonald's, but it's still money coming out of my pocket that I'm paying with. read more

This is the absolute worst McDonalds I have been to. Once again today I waited for 15 minutes in a drive thru for 2 cheese burgers. Every time I go here they run out of an item or the wait is ridiculous. Sometime it is both. The owners of this location have not done anything to improve on any of the issues. read more

went up the drive thru and herd mumbling couldn't understand what was said so i said i can't understand what your saying then a clear voice came over and said what can i get for you i said a fish sandwich meal then the voice said i can't hear you what did you say i repeated myself then the same can't hear you i drove off very upset there's something wrong with the staff at this location a total lack of respect how can you eat anything that someone like that is making you read more

The Hanson McDonald's sucks .A so called "Manger" wouldn't talk to a paying customer like they did .Telling me to go back in line and order something else (spent $33.00).When they could simply do it from the register at the counter in the store . Food was cold and so were the fries(a few not even cooked )..This store always sucked. No wonder I prefer Wendy's or B.K read more

Totally regret coming back here!! The only people who should have dirty finger nails are lil kids who play in the dirt and maybe mechanics. I wish I had just driven away after I saw this one employee's nails!!! Ughhh Also, gave me the wrong order TWICE! Not going back! read more

Literally the worst McDonald's on the planet. They never get orders right, I don't know why we go back once in a while. Today they forgot one of our meals and all the sauces. Want no pickles? They put tons of pickles. Want a burger? They soak it in grease to mess with people. read more

If I could give it 0 I would, they asked us to pull up for fries and we ended up waiting for almost 25 minutes and saw 5 + other cars drive off with their food, when we finally went to ask where our food was receipt in hand it was sitting in a bag on the counter and was cold. Absolutely appalling drive thru restaurant, management/ service. Don't waste your money read more

Breakfast for two 9am march 31 2018. Ordered an orange juice, two big breakfasts and two sausage egg mcmuffins sandwhiches only, and a large coffee. Told the orange juice machine was broken, so I got an apple juice no straw or glass offered even though you need both. Waited for the food for about six minutes and then it was delivered all cold. The big breakfasts were cold , the sausage egg mcmuffins where cold. The potatos were cold and stuck to the package. Had to go back to get salt and pepper and butter for the biscuits which were at least semi warm. Coffee was excellent. In the resturant before me were two people, and while we ate two more came in so they were not busy. Help not really too intesred. Think this will be my last visit here. read more

I have lived in Hanson for 15 years and I can honestly say this is this is the worst McDonalds I have have ever been to and I have been to hundreds over the years. I usually drive twice distance to the Bridgewater's McDonalds to just to avoid going to the Hanson McDonalds. Tonight for example I had to grab food quick to get my son to basketball practice. I go through the Hanson McDonalds drive through & order food for four people. When I get to the window & pay, the kid at the window takes my money and then asks me to drive around the building and get back in the drive through line until my food is ready. I pointed out that they have designated parking spaces for customers to park & when the food is not ready & I asked if I could park there instead of driving around the building and getting back in line. The kid disappeared & then shows up with my bag and tells me I am all set. When I asked if I had everything he confirmed it was a complete order. I then drove 10 minutes to get home only to find out, my order was incomplete. I drive back to McDonalds & asked to speak to the manager. I told him that they requested me to drive around the building because they were to lazy to bring the food to the designated parking spot for people waiting for food. Instead they gave me a incomplete order. The manager asked me what I wanted & I told him what was missing from my order "2 cheeseburgers". He gave me the food & no apology. One time when I was in there a old women who appeared to be in her mid 70's asked for a tray because she was eating there. They told her that they had no clean trays & didn't even offer to help her bring her order to the table. Another customer spoke up at how rude they were and helped the women. I would rather go hungry than ever go back to the Hanson McDonalds. read more

this place fucking sucks, worst mcdonald's i've ever been to and i used to work @ one lol. don't get a single thing right fucking time. simple orders. would give 0 if i could. we asked for a 10 piece meal large, a medium double quarter pounder w cheese meal, 2 mcChickens with mayo, 1 plain mchicken and a medium fry. what we go was: 10 piece nugget, 2 medium fries, 2 mchickens only mayo (only thing right), and a mchicken with lettuce and mayo. like bro how hard is it to fuck up a piece of chicken in a bun. and this quarter pounder was not cooked, probably browned and then thrown in the warmer, and it was cold in the middle. read more

McDonald's - a half eaten sandwich on a paper plate - Burgers Near Me - Hanson, Massachusetts

Best McDonald's around! They have the longest waits but the freshest food definitely worth it!

This review is for just this location at 318 Liberty St in Hanson, MA. Normally I've had OK experiences with this McDonald's. But as of late it has been going through some bad staffing issues or something. From not adding things ordered to badly prepped/packed food (Seriously have always had fries put in upside down.) all the while its not even busy. Sometimes have been the only one in the drive-thru so why so many mistakes? This past Sunday is why I'm writing this review. We went through the drive thru with an order and when we got home the burger buns were hard, Fries put in upside down (Must be a staff inside joke.), and food just didn't taste right. For now steering clear of this place and giving my money to the other locations. Hopefully the franchise owner reads these and makes improvements. read more

Gave me a vanilla shake even though I asked for chocolate. I hate this McDonalds everyone who works here is terrible! I will only come through this drive through if I'm super high. read more

This is the worst McDonalds Ive ever been too. I dont usuallt come here but a few friends and I were in the area last night and stopped in. There were about 3 or 4 people working and only a few customers in line and it took us 30 minutes to order and get food. I ordered fries and a drink and it too roughly 10 minutes. When they came out the fries were hard and cold. Then a guy with a guitar went behind the counter and played. Thats so unsanitary! Ill never come back here. read more

I wish I could give zero stars but I guess you can have the one star since the food was edible. This is my second horrible experience at this location. The first time i was told they were closed at 945 and I know that's not true. And this time the guy on the speaker was very rude seemed pissed that I was there, like I was bothering him. It was the same guy for both visits. Big guy I'm pretty sure he is a manager, which is laughable. I also noticed that there was a sign up saying now hiring on the spot interviews. Sounds like you are desperate for employees, I wonder why. read more

I've been going to this McDonalds for a while now. Recently I've seen two younger Boys named Brendan and nick. Two of the sweetest boys that I've ever encountered there. Thumbs up to them! You should hire more like people them! read more

The food is always half cold, and any time I use the drive through I'm waiting at the second window for at least 5-10 minutes

If I could give it -1 star I would. Claim they're closed at 10:30pm when they're open until 12. Give me a double cheese burger with nothing on it but cheese. Give me 3 nuggets when I pay for 4. The employees are complete idiots. Not returning read more