This is my go-to spot for morning coffee...great coffee and an even better price. The morning staff is always cheerful and service is quick. Easy access to expressways. Walking distance to the hospital and medical offices. read more

Customer service 101: do not lie to the customer. This location is open 24/7 and most of the ladies here act like they work 24/7 when they do not. This is a McDonald's, not a Waffle House, you cannot lie or yell at customers. Service= zero stars, unless you are luck. read more

Made an order at 9:45pm at the drive-thru and arrived home to discover my sandwich drowned in sauce. I drove all the way back to inform management and get a refund. I received my refund but the information that others should know is this: the employee who spoke with me at the register asked this before I even brought up the fact that my sandwich was ruined: "how bad is it?" Employees are aware that someone is doing this, and her question indicates it's happened multiple times. Well, this (pictured) is how bad it was. Completely inedible and disgusting. I appreciate the manager who chatted with me (it was a civil conversation) and refunded me, but I recommend anyone/everyone to avoid this location as you never know if someone on the food line will ruin your food and waste your time having to come back to have it remade or refunded. I would urge management to consider looking into what employee is doing these rude things. read more

McDonald's - Ruined sandwich - Fast Food Near Me - Grand Rapids, Michigan

See all

Avoid this place!! This is the worst McDonalds I've ever been to and I visit a lot of them. Thought I'd treat my family something better than hospital food and this was worse. The food is nasty!! Our fish sandwiches tasted like they were cooked in 100 year old oil, the fries were not crispy and barely warm. The hot fudge sundaes we ordered were only half full and the girl there refused to fill them up right. read more

See all

I was throughly disappointed. I took my neice there and I stated I wanted our order fresh. Needless to say they just dropped the old fries. I also asked for a shake and a sundae and was told they (ice cream) were not working however, when I pulled up to the window another employee was making ice cream for someone. I'm I asked the guy about it he said oh she's making them for her son and she's the AGM. I said that makes it worse. The service was very disappointing and the food was subpar at best. I should have followed my first mind. read more

Mobile ordered at this McDonald's. Had 2 sauces come with my order. I asked for the ranch they didn't put in my Bag that was IN MY ORDER. And they proceeded to ask me for 20 cents, to which I gave them a quarter and then were extremely rude telling me to "go the fuck home". I'm not sure what was going on with their day, but I sure as hell ordered a ranch that did not come in the bag. And the he/she flicked her fingers at me because I simply asked for what I payed for‍ if I could leave 0 stars I would. I know it's McDonald's, but it's basic human respect to give people what they pay for, right? read more

Beyond disappointed with my experience. After being on the road all day, tired and hungry, I decided to stop at this location thinking it would be a decent place to grab a meal. Instead, it turned into one of the worst fast-food experiences I've ever had. Even after paying for my food, I ended up not eating it because I no longer trusted its condition. I was so uncomfortable with the situation that I chose to make the full two-hour drive back to an area I know and trust before eating anything. To make matters worse, we waited over 20 minutes for our order, and I was the only car in line. After ordering and paying for our food, we pulled up to the second window and saw a young employee smoking inside the restaurant, out in the open and near the drinks. The employees were running around laughing and joking for about ten minutes before finally bringing us our order, which immediately made me uncomfortable about the condition of the food. When we received our order, one of the drinks was only half full and appeared tampered with. After checking the bag, we discovered that a large portion of our order was missing, despite having already paid for everything. I pulled around to the speaker, but no one answered. I then went back to the window and explained that we were missing our 10-piece nugget and sauce. An employee handed us the nuggets but still did not include the sauce. I waited again at the window to ask for it, but was ignored while employees continued messing around in the back. After spending $14 on a 10-piece nugget, sweet and sour sauce, and a plain burger meal, I left feeling extremely uncomfortable and disappointed. The behavior of the staff, the missing items, and the condition of the order made me feel unsafe eating the food I had paid for. Overall, this was a very unprofessional experience and not what I would expect as a paying customer. read more

placed a curbside order today. waited 30 minutes for it, it never came, while waiting, I noticed a lady and several others trying to get into the building and the doors were locked! Locked at 6:40pm? And still allowing people to place orders? It wouldn't let me cancel on the app and I couldn't go inside to cancel so I will be disputing with my bank. Horrible. read more

Some of the Worst customer service and employees I've ever come across. They'll leave you at the ordering counter for as long as you'll let them without asking them for help multiple times, as they hide behind a little half wall, pretending not to notice/ hear you. Drive through is bad as well. Not even sure how this place finds its employees, sits out side of rehab centers and jails release centers? read more

they undercooked my food and threw it at me and my best friend I took a bite of my crunch wrap fully uncooked and the fries probably were in the fryer for minimum 2 minutes or less every thing was gross will be complaining I'm pregnant and can get more sick from undercooked shit read more

Stopped in for a quick bite to eat prior to a show at Van Andel Arena. There was only one other customer eating inside the restaurant. We waited over 30 minutes for them to prepare our meal & ended up having to take it to go. The staff did not appear to be busy & didn't seem concerned about the long wait time. read more

So I'm a door dasher and I saw all the workers just eating in the lobby and had customers waiting in the drive thru... mind you the worker mistake me for someone else so they had me wait for 10 MINUTES! So unacceptable... do better as there's people that work 3rd shift and need something to rely on. This just happened 10 minutes ago and thought to leave a review. 10:45 pm read more

The frys taste like grease I don't know if it's just at night or not but they aren't good and taste like dirty grease oil not good at all would not recommend going here for frys the other food wasn't to good either your better off going somewhere cleaner and better taste. The workers are nice tho read more

Ordered in app. We did curbside pick up and after 20 mins finally went in wondering where it was. They had it just sitting there and said he didn't see us in the parking spot. The fries were only half filled and clearly old and the chicken nuggets also were old and dried out. Overall very disappointing experience. read more

Had to wait 15 min for 2 mc chickens and a fry, large fry was barely filled. Won't be returning read more

McDonald's - Large fry - Fast Food Near Me - Grand Rapids, Michigan

I really don't want to write this review but the experience I had here really made me upset. I went through the drive thru and I was told to go to the 2nd window to place my order. I didn't mind waiting in line for a while. I figured the reason the wait was 20+ minutes might be some technical problem, so that wasn't the issue. When I got to the 1st window where you normally pay, the woman at the register told me I needed to pay, and I explained "Oh I was told to go to the 2nd window to place my order." The LOOK this woman gave me was withering. She got extremely defensive and said "I didn't tell you to do that" and "You must have heard wrong." I really didn't want to cause an issue so I was about to drive off, when the woman I assume was the manager stepped in and told the woman SHE had been the one for me to go to the 2nd window to order. I assume it must have been due to some technical issue with their system, but the woman who had yelled at me kept giving me dirty looks and trying to defend herself to who I presume was the manager. The manager handled the whole situation really well, but I felt really embarrassed by the whole mix up. When I got my food I told the manager to let the woman know I was sorry I was just confused, and she handled it with grace and told me not to worry. But honestly, I feel really bad and I know it wasn't my fault but now I feel very uncomfortable going there. I know it's a fast food restaurant so I don't expect impeccable service that you'd find at fine dining, but please don't yell at me when there was a mix up with the system. I'm really sorry to have caused an issue. read more

Waited twenty minutes in line to have people showed up after me be able to order before me. Waited another 20 minutes in line to still not get my food. but 30-40 minutes to still not my food is a little u acceptable. There were 4 cars ahead of me. and half of those were In line when I got there. I eat McDonald's often and this is the worst service I've ever gotten. read more

Ordered on the app and when I went to the drive through they told me they can't do my order and didn't want to tell me anything else. Very unfortunate I simply wanted my dinner after work. read more

This location is really inconsistent. Depending on the crew that's here you're either looking at a dirty lobby and food that is messy or you're having a fantastic time with food that is prepared decently and a clean lobby. read more

Got yelled at as soon as I walked in because of they way I looked she thought I was homeless clearly the GM and regretted to see I had my order already placed to I was scared to eat because this the type of place they spit in ur food read more

This was the WORST service, unorganized and disrespectful employees I've ever encountered. My order took forever and once I got it the order was cold and wrong! The young employees were more concerned with playing around and while doing that getting orders wrong. I had a short Hispanic big mouth girl who called me a b**** and we exchanged alot of words. This girl should be fired the way she acted. I asked for my money back which took over 25 minutes to give back. While I waited other customers were complaining they got the wrong orders. The staff was cursing at the window it was awful. I don't know how this place is even running. Who's the adults training these ghetto people? Please close this place down if they can't get better help. read more

no cheese on my double cheeseburger with extra cheese are u kidding me i said double cheeseburger with nothing but extra cheese and onions i got a single hamburger no cheese no onion with ketchup and mustard and 1 pickle OMG i hate yall so bad read more

25 years passed while waiting in line tonight !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Waited in the drive through for so long. I wouldn't have minded if someone would've at least come and told me it was gonna be awhile. Not great service. No smiles. No kindness.. read more

We arrived at this location 20 minutes ago. Every table in the restaurant was dirty. As we walked in, Mc Donald's employee was partially blocking doorway, vaping and laying down in the entryway. Waiting for our food after I walked into the kitchen to grab a spray bottle to clean our table because it was dirty. The employee saw me grab this and said nothing. An absolute terrible experience. Would not recommend this McDonalds to anyone. It is a disaster. Poor employees who don't care. Too bad since it is such a good location. read more

Possibly the slowest, most inefficient McDonald's I have ever visited. Average drive-thru time is 10-15 minutes and the food is always stale. I understand finding employees for fast food places is a challenge but please do something to try to fix this place! read more

Visited the Drive Thru late one evening. It was very cold and windy out, there was a bit of a line at the Drive Thru. The walk in portion of the restaurant was already close (as I first attempted to go inside). I ordered a Filet of Fish sandwich with extra cheese - add onions, lettuce, tomato. Got my sandwich out immediately and ate in on the road. It was stone cold. The cheese was not melted. Very unsatisfying. #McDonalds read more

McDonald's - Fast Food Near Me - Grand Rapids, Michigan

I just moved to Michigan and am new to the area. Me and my boyfriend thought that we were so lucky to be so close to everything in the area we live in and that the McDonald's was only 4 min away. I have been to this McDonald's only 3 times now and every single time I've had a bad experience whether it be food or service. They must not be changing the grease traps because the fries and food always taste like burnt grease, but we could have handled that taste. The reason I will not be going back is because of the service. I went this afternoon, I ordered a large Frappuccino with 2 extra shots, I got to the window and was informed that the person taking my order had put me down for a cappuccino, I can understand the mixup! I would never hold that against someone that would be weird. But I do not understand the attitude I was given when I said "oh I'm sorry, but I ordered a caramel Frappuccino, they must have accidentally misheard me, please allow me to pay for the mistake" and the person at the window that I was explaining this to rolled her eyes at me and told me that I ordered a cappuccino and shut the window on me... then the person proceeded to tell me that I needed to park in spot number 1 which was already taken by a car, so they weren't even paying attention to where I'm supposed to be going. And I'm telling you heavy attitude coming from this person, like someone probably felt this persons' aura like 3 miles away. Pop off tho because that attitude deserved an award for how much of a performance they gave me, after I was extremely polite, understanding, and accommodating as I always try to be. And I waited 30 minutes for my order on god, I was understanding because they were super busy, but I didn't appreciate being treated that way. Shout out to the guy who gave me my frappe at the end tho, dude was super nice and accommodating! Should give him a raise! read more

Yep, go ahead and judge me and judge my mom, we don't care it's Pokémon's 25th anniversary Pokémon cards! I made my whole family eat a happy meal just so I could get my hands on those cards. hahaha wish me luck, I hope I get all 25 Holo cards (: and again, McDonald's is always good, fast and the same and I like stuff like that. read more

McDonald's - My grandpa is eating a Hamburger - Happy Meal for the first time. Hahaha I made him do it so I could get his Pokémon cards! - Fast Food Near Me - Grand Rapids, Michigan

One star is to much for this Mac fail never has it to feather better off driving out of downtown if you want good McDonald's and Overcharged me then I asked them to take it off and they said they couldn't because they don't know how read more

This is the slowest McDonald's I have ever been to. Takes about 20 minutes to get through the drive thru when there is no line. The ice cream machine is always broken. Last time I went, my fries were not cooked all the way and were super soggy. People also left the drive thru because it was taking too long. Only go there if you have no other choice. read more

I love McDonald food especially the Breakfast & the Smoothies especially. I love the friendliness and after hours when they served up.

Nothing worse than sitting in a giant drive-up line for some light fare over paying the exorbitant prices of sodas at my hotel. After waiting nearly twenty minutes for a Sprite and a muffin, paying for it and leaving, I find the muffin is not in a plastic wrap as they are in Chicagoland and I paid a $1 for a large water. Seriously, McDonald's is not a place I visit and after calling to the manager on duty, her excuse was their restaurant was slammed because of a concert which doesn't cut it with me and now looking at other Yelp reviews doesn't hold any water either. She offered to give me a freebie the next time I visit which will be never. I am in Grand Rapids for business, life is too short to eat a meal, let alone leave a two paragraph review of this poor excuse of a Golden Armpits. read more

worst mcdonald's i've ever been to, such bad service. i waited 25 minutes for food. they didn't even get it right.

It is Clean, state of the art ordering and they have a great indoor playground that is completely enclosed with tables and a restroom!

This McDonalds is the slowest McDonalds I've ever been to. We've been waiting for 45 minutes and haven't even ordered

food made my bf throw up to much mayonnaise the bathroom smells like nasty the food had hair on it and the smell was disgusting and a little boy stole my bbq my brother had to take it from him read more

Attempted to order breakfast on 01/01/2023. We waited an hour. We saw the front counter worker (A) filling orders of people who arrived 30+ minutes after us, (B) snap at anyone who asked for an order status, (C) start telling people that some breakfast items were no longer available. We decided to leave without our order, as nobody would talk to us. Order time 10:26 AM Order #: 953 read more

No customer service at all and disgusting looking employee appearance. I'm sure no one here including management, cares about providing customer service either. No one working the cash register taking orders. And I'm sure this image will not change. DO NOT GO HERE!!! read more

McDonald's - the inside of a restaurant - Fast Food Near Me - Grand Rapids, Michigan

I didn't expect much coming to this McDonald's but this is terrible all the chicken nuggets were undercooked and pink to the point where they weren't even edible and the employees were rude. read more

McDonald's - Fast Food Near Me - Grand Rapids, Michigan