Extremely slow. Order is never right or missing something. The service is just awful.

WARNING this is the worst McDonald's I have ever been to the food is always cold. It's thrown together like they were trying to catch it in the air. Nothing about this place is worth going to no matter how much you love McDonald's french fries cause 99% of the time they're gonna be cold. If you order a hamburger, you can bet that it's been under the heat lamp for at least an hour you just never ever get fresh food from that McDonald's I live five minutes from this McDonald's and I've been to McDonald's all over the place just like everybody else but I can promise you this is the worst McDonald's anywhere it's not worth your money. I will review quite a bit and I have to say that I almost never give this kind of a rating I have actually tried. To research who owns this McDonald's to complain and when I mean complain so that they can make things better so that they can be informed of how bad it is the only reason it has had success is because it's McDonald's and everybody loves McDonald's and there is no other McDonald's within 30 miles SAVE YOUR HARD EARNED MONEY. Also, if the owner happens to see this, you might want to reach out to me. There are so many times I wanted to take my order back because it was either wrong or just straight up old stale food. There is no way I have found to find the owner to send him an email. read more

Wow! After being called a liar by a manager and yelled at by one of the staff ! This place is a mockery of the restaurants legacy! It's a money mule ! Very poor service from Emanuel of the evening shift! read more

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The sad thing about this entire review is the fact that this McDonald's is actually conveniently located off the highway and it's also one of the only locations in the area. I've been here approximately 10 times over the last couple years and to sum up all the experiences something has always been wrong every single visit. Just today I sat in the drive-through for approximately 20 minutes, hoping to pick up my order that I placed ahead of time in the app. Once at the drive-through window, nobody talks to you until about five minutes later. The Diet Coke I ordered today was a slush of basically soda water that had zero carbonation and a bad mix of the Diet Coke syrup. There is a reason this place has an average of just one star, literally the only redeeming thing about this place is that the BP gas station that it is attached to has some of the nicest people at their registers. read more

Since I started working nearby, this is the third time I come to this McDonald's. It is absolutely the worst by far. The drive-through people are rude. They take too long and the food is either cold taste old or something else today it was all of the above in addition to a soap taste to it. It's not even worth me going back to complain. I'm just done with them and after seeing the stars that they have been given one and a half, I really should've been looking at that before coming here to begin with. read more

The drive thru was not working when we first pulled in. There was a sign or anything to let patrons know. I proceeded to come in to place an order the kiosk did not accept cards or cash at the time of placing the order why have these available if you can't use them? I then had to see the cashier to pay for my meal. The meal itself was absolutely disgusting I ordered a McDouble and it tasted like it was made last week. I will not be stopping here in the future. read more

On April 24, 2026, I went to the Gordonsville McDonalds. I ordered a Big Mac and a McChicken to go. I had to wait for someone to take my order. Finally, what looked like the manager took my order. He seemed to be running around doing lot of things at that time. Maybe they were understaffed. After waiting about 10 minutes for my order, I picked it up and ate the Big Mac in my car. The buns were dry and the Mac fixin's were on one side of the middle bun, dripping over the edge. Buns were dry and lettuce was old. Gave the McChicken to my wife--the bottom bun was burned to a crisp. I had asked for an extra mayo packet--it was already open! Worst McD's ever! I posted a pic of the bun. BTW, I use the app--no more! Staffing, training, and quality of ingredients are the key issues. read more

McDonald's - Bottom bun McChicken, April 24, 2026, at 2:30 PM - Fast Food Near Me - Gordonsville, Virginia

Awful service! When I arrived just before 8am, there were four cars in the drive through. Seven minutes later we had not moved. I left the line, parked and went inside of the store. There was no one at the counter, so to place my order I used the machine. The machine was complicated and I had to ask another customer how to proceed to the payment screen. My machine was out of paper, so I did not obtain a receipt- and thus did not know my order number. Then I waited another 15 minutes. While I waited, I observed utter chaos. They seem to be well staffed but there was a problem with their process. It was disorganized. Anyone could collect any order. I had to literally beg the employee for my food. Never again will I visit the McDonald's at Zion Cross Roads. read more

This McDonald's is horrible every single visit no matter what time. Out of convenience I come to this location and get terrible service as of I'm bothering them by coming in. Employees actively ignore customers as well as move slow as possible. I'm pretty sure they are only still open because of the name on the sign. Unfortunately I don't think they will change and improve. read more

I went through the drive-thru here recently and had one of the worst customer service experiences I've ever had. After waiting about 20 minutes in line just to order, I was told at the pickup window that their latte machine was down and I'd have to wait another 20 minutes. I politely declined and asked for a refund. Instead of simply processing it, the cashier kept insisting I trade it for something else and argued with me while I had a crying baby in the back seat. When the manager finally took my card to do the refund, the cashier and another employee repeatedly and aggressively told me to pull forward even though my card was still inside the store. I refused because I have a legal right to remain at the window until my transaction is complete and my card is safely returned. They became hostile toward me for standing my ground, but I was well within my rights as a paying customer. Customers are legally entitled to a refund when a business cannot provide what was purchased. Pressuring someone to accept something else, or to leave the window while they still have your payment card, is not acceptable and creates a serious trust and security issue. I remained polite but firm, and the treatment I received in return was hostile and unprofessional. This location needs serious retraining on customer service and on respecting consumer rights. read more

I have never waited so long and a drive-through line in my entire life. Like every other fast food restaurant in the area this is gotta be the worst of the chain. read more

This has to be the worst McDonald's location I have ever been to. No matter how many people are in the drive-through line you are going to wait 25+ minutes to even order then another 10 to 15 waiting on your food. I got in the drive-through line today & Placed an order on the app. The line did not move for 25 minutes so I canceled my order and left. I have been to the window to get my food before and they have forgotten items, and when I ask for the items they act irritated with an attitude. Well, excuse me for asking for the fucking food I paid for. This place is a complete joke. If you go into order, it's just as bad of a wait. It's been like this for years. If you park in one of the mobile ordering spots, it will take them even longer to bring your food. read more

Just skip it. People are nice but it's so horribly understaffed they can't possibly serve the public adequately (at least I hope that's the case because if there are more people there then the slow service is unacceptable). I've gotten my food faster at a sit-down restaurant than they can take an order at this "fast food" location. We literally naively just spent 12 minutes as the one of only two cars in line. Finally gave up and left without an order to see that they had asked the other car to pull forward and wait on its order without taking a next order. read more

My special education basketball team was in the area for a game. We stopped by for lunch on the way home since we had a long drive back. We literally had 29 kids and staff swarm their establishment (sorry!)... but they did amazing despite the humongous order. They all were so friendly and accommodating and they were able to get everything pushed out (and correct) in no time! The young lady at the register was so nice and went above and beyond. Thank you guys a million! Eastern View High School read more

Absolutely save yourself the trouble and do not order your food here because it will take 25+ minutes to get your order

Plenty of workers, but we had to wait over 40 minutes for two orders of cookies and 4 drinks. Ten minutes in a standstill line in the drive thru, so one of us decided o go inside. Only to spend an additional twenty five minutes inside. People who ordered after us, received their cookies with their nuggets, burgers, etc. very disorganized and very slow! The one worker who took the trash out, was observed texting and talking in his phone for a while, before coming back in to help at the counter. When he did come in, he was not observed to wash his hands and helped with the food orders while also working the register. I can see why it only received 1 1/5. Other customer ordered a shake and the worker looked at the machine, tried to adjust it and told him the machine wasn't working. She said you'll have to get another drink. The customer's wife said, no, we want our money back. Slowest fast food restaurant ever! Not to mention serve safe concerns. Order number was 662 from the kiosk on 9/21/2025 We would rate it a zero if we could! Corporate needs to come in and observe this one! read more

Can't speak to some of the pictures I've seen posted on here, but my visit was fine. The employee who took my order was terrific and the food was exactly what I wanted - and should taste like. read more

I ordered an iced caramel macchiato today. It was sour. I'm not one to go back and ask for a remake but the cream in it was discolored, sour, and smelled bad, so I went back and asked for a new one. They got angry with me and were very rude, and then finally made me a new one. This new one was the same sour drink. This is disgusting. read more

McDonald's - Fast Food Near Me - Gordonsville, Virginia

After waiting 45 minutes in line I watched the workers give the vehicle in front of me 3 different people's bags to go through. It's unacceptable that none of the bags were correct AND UNSANITARY. None of those bags belonged to that vehicle so they ended up passing all the bags back through to the worker. Then, when it was my turn they hadn't even made my food yet! I requested a refund since it had already been 45+ minutes. They said that only the manager could give refunds. I sat another 20 min in line waiting for my money to be refunded. I then parked and went inside to get my money back where I had to sign a piece of paper to get my refund. Meanwhile, the workers are just chatting and having a great time while the line is backed up, the manager is outside just hanging out and customers are irate. To say this location is incompetent would be an understatement. This location is an absolute embarrassment to the franchise. I am reporting them to the health department. read more

I don't know what has happened to this store in the past three months, but it cannot be called "fast" food anymore! We sat in the drive-thru for 20 minutes, because we were chatting and lost track of time before we realized how long it had been. My husband stayed in the drive-thru lane while I went in to see if I could order inside- Nope! We really wanted those Mickey D's fries, so we waited another 10 minutes just to see, and we didn't move an inch. A couple weeks back, the same thing happened, so this isn't a "one bad night" scenario. Zion Crossroads has too many fast food options for McDonald's to be dropping the ball like this. read more

Slowest McDonald's I have ever gone to. Probably could have driven to c-ville and been served before getting to the order screen. And only 2 cars were in front of me! read more

Truly horrible. The line of cars isn't moving so I went inside. There is no one at the registers. You must use kiosks. Then my slip said to "go to open register" to pay but no one is there. I finally flagged down someone who begrudgingly took my credit card. Only then did my order go in. I have been waiting 30 minutes along with 40 other people inside for my order. Inside orders seen to come out only every five minutes never again read more

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My overall experience was horrible. First it took twenty minutes for someone to come to the register to take my order. Then it took another ten minutes to even get my food. And when I finally was about to eat I realized they forget all the sauces and only gave me three out of six chicken nuggets in my happy meal. read more

I've been eating McDonald's all my life and the Zion crossroads location has me almost boycotting the whole chain altogether. Worst supply chain and staffing issues ever read more

Slow service. Shitty ass McDonald's. I ordered a big breakfast with hotcakes. It won't even on a platter no napkins, no fork, no butter, no syrup not shit I ain't going back to that McDonald n made me wait 15 fuckin minutes for this shit. read more

Extremely slow and they still mess up the order. Maybe ChatGPT and a chatbot can fix these simple problems at all fast-food places.

Takes forever. Among the slowest McDonalds I have ever been to. Used the app. Used the drive through. Didn't help. They're just slow. read more

Ironic they have two working menu boards and speakers to order food and it is still the slowest service. It's quite literally they only serve 1 vehicle at a time before taking the order of the next vehicle. read more

I have never been to such a consistently disappointing McD's. It's like they are surprised and not expecting people are going to order food. Absolutely the slowest, want ketchup? Sorry, out of that. One day, out of all soda drinks... let me order one at the speaker, but at the window they informed me. Told me I couldn't add an item to my order once at the window... what else... trust me, because of my kid, I've been to them all... this one, steer clear. read more

We went inside the store to eat, waited 45 minutes. during those 45 minutes we had to go to the front and tell them we'd been waiting. our order number somehow "got lost" and they made a new order number. after 15 minutes we finally got our food and it wasn't even right. The burger was made incorrectly missing several toppings. I got an apple pie and the case said "eaten by 8:51" but it was now 11:55 and it wasn't even an apple pie once i got it out of the container. irritated is a understatement. 10/10 DO NOT recommend. read more

This is by far the worst fast food restaurant I've ever been to. SLOW! SLOW! SLOW! And it wasn't even that busy, not to mention the food was disgusting. No one wants to wait on the customers. I will never eat here again. read more

This is one of the slowest McDonald's I have ever eaten at. I ordered 2 biscuits and it took over 35 mins for my food to be prepared. I wonder at what point fast food just becomes food. I will never come here again for breakfast. The service was VERY slow. Be prepared to wait a LONG time if you eat here. read more

This is the quickest McDonald's we have ever been to. We ordered for our family of 7 and everything came out quickly and correctly. The older woman who took our order was very friendly. The bathrooms were also well kept. read more

Waited 25 minutes in line just to place the order which was ridiculous because there was only six vehicles in front of me . I got in line at 9:29 a.m. and place my order at 9:54. Figure it out why the line was so long though because the young cash register girl was telling everybody that payment was at the first window . And there was somebody there but they weren't doing anything . So after 5 minutes of waiting I went up to the second window. Confronted her about the issue and she admitted that she keeps saying the wrong thing and I told her what the least you could do is put a sign on the window saying next window . Solves the problem !. To make matters worse my sausage egg and cheese biscuit that I paid two pennies less than $6 for .. open the bag two miles down the road to find out that it was just a sausage biscuit and dry as dirt . To make matters even worse they've got three different phone numbers listed for the Zions Crossroads Virginia store and none of them are answering. Surprise surprise . Only in McDonald's do you have to wait extremely long and pay for something that they don't actually give you and it's not called thievery and no arrests are made read more

Extremely incompetent and slow!!!! They just stand there ignoring you. Places is this that should be shut down. It doesn't take 13 minutes to make a cheeseburger. read more

I don't know who the manager is for this place, but they either don't come to work, or don't care that the store is nasty. Water pours from the ice machine. The lobby area is dirty and from what I could see of the kitchen...it was pretty dirty too. The employees uniforms were in need of a washing. The lobby area is currently closed to the public and the staff has decided to use it as a storage area. Not a good look. It definitely reflects the condition of the entire restaurant. read more

Went through the drive through nothing out of the ordinary. Food was fine, fries were unsalted but I'm not a picky eater. The real kicker is when I got to the bottom of my fries and found a fried bug in the container. Never before have I ate somewhere and got a fried bug with my fries. Absolutely disgusting! read more

If you are stopping at Zion Crossroads to get something to eat, don't bother to go to this McDonalds, you will waste your time. The staff tend to be lackadaisical, service is slow, and often the product you get is incorrect. Sweet tea in the Unsweet container, repeatedly. Or drive through is the only option, and the wait is horrendous. It is easy to blame and get mad at the staff, but ultimately it's a management issue. I suspect the management has calculated that most of their business [that waits, doesn't leave, and finally completes the drive-thru] are travelers, whose return business they could care less about. GO SOMEPLACE ELSE! Those of us who live locally have learned to do so. read more

This is the worst one I've ever been to! Made an order costed $37.00 for the whole meal none of it was right and the food was cold it doesn't take 40 minutes to make a new cheeseburger all the food looked like it was already chewed up and given to us! read more

McDonald's - Fast Food Near Me - Gordonsville, Virginia

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We tried to get ice cream at 7 PM for the 10th time they stop serving ice cream. Also people are rude here, managers dont do their job and trashy people. Service is horrible read more