Ordered sausage egg biscuit for 1.99. received what I ordered, was charged 4.49 for something else. Ordered big breakfast, received no eggs. These are just two different times. It's happened more than expected. As long as it takes to get thru the line, one would think they couget the order right. Food is as expected. Good place to open a restaurant. read more

Restroom not serviced. No napkins , no ketchup packets nor ketchup dispenser on the self serve condiment counter. Cashier said "we don't put that stuff out because people steal it". Ordered the "new limited time spicy chicken with hot honey sauce ". Apparently they put the sauce on with an eyedropper because I could barely find a speck of sauce; Don't hype it only to deny it. I've stopped at this interstate location from time to time and unpleasant surprises have become just unpleasant. read more

Stopped here to grab a snack and stretch our legs on our way to Champaign. Restaurant was very clean and updated! We placed our order via the touch screens, waited maybe 4 minutes (super fast!). Bathrooms were stocked and clean! Food was fresh and delicious! Super hot French fries which one appreciates! read more

McDonald's - Toy display, found this to be super neat! - Burgers Near Me - Gilman, Illinois

See all

horrible. There were flies EVERYWHERE. We got a shy teenage boy for a cashier and was so awkward. The chicken nuggets I got tasted weird also. Overall just the worst experience ive had with a McDonalds. read more

An alright McDonalds that's reasonably quick at preparing food (maybe a little slower than others near the highway), in a fairly friendly manner. The store itself is fairly clean and the food is consistent. Parking is plentiful here and all the standard favorites are on the menu. read more

See all

My husband and I stopped at the McDonald's in Gilman, Illinois, on our trip to Chicago. We needed to stop and rest our legs. We got an oreo frappe and a free medium French fry with the McDonald's app. It tasted good and the servers were very nice and friendly. It helped us get through the rest of our car ride. read more

See all

Place was disgusting! Flies, no napkins, sticky floors, no toilet paper in the bathrooms, sinks on the bathrooms look like they haven't been wiped down in months. We keep accidentally stopping at this same gross McDonalds for a quick bathroom break during long road trips. I just put a note in my phone to never return here no matter how desperate we are! read more

Dining room locked at 3:29 pm Could hardly hear the drive thru person Cold Bigmac Cold fries read more

They forgot my toy in my Minecraft meal. That's a big deal. They gave us the wrong order too

I get that they don't like to serve hot coffee because of that lawsuit years ago, but I like my coffee hot. I want it hot, not lukewarm. Also, my hashbrown wasn't crispy. It was soggy. A soggy hashbrown. Worst part, this was all on my wife's birthday. Why would you do that on her birthday? I'm taking my business to Dairy Queen. read more

Literally ASKED for FRESH McDoubles order was takin at 10:38 AM! How are you serving leftover burgers when lunch just STARTED! Nasty come on, I get it's fast food but jeeze ZERO CUSTOMER SERVICE. You guys should be DISGUSTED , this food people read more

McDonald's - Burgers Near Me - Gilman, Illinois

See all

Consistently getting orders incorrect and constantly behind. Do not recommend doing curbside unless you want to watch the entire drive thru be gone and wait 20 mins in one spot! read more

Horrible service, gave us the wrong order, then said goodbye and rudely closed the window when confronted. Awful experience. Don't take my 1 star as a recommendation if anything it's -5 stars read more

Got my food this time, but this is hands-down, the filthiest McDonald's I've ever been to. Bathrooms look like they haven't been cleaned in years, floors are covered with filth, sticky and greasy.mi thought I had been at the nastiest McDonald's about a year ago. This one said "hold my beer". read more

French fries cold. They don't give a shit here. Fat girl's talking shit. Good luck. Food is cold. 20 years of cold food. Go to Kankakee. At least food is so sometimes warm. Gilman literally is a shithole. Keep going north!!!! read more

McDonald's chicken sandwich Burned also all of our food was cold When you spend $25 at McDonald's on a family of three you expect a little more read more

McDonald's - McDonald's chicken sandwich no - Burgers Near Me - Gilman, Illinois

Youll get quicker service at a slow roast than this McDonald's. Waited 40 minutes for a 20 peice

Well, I did order my Big Mac meal with extra pickle. I suppose it's my responsibility to tell them that I wanted it on the inside of the bun. I also had to send my daughter back up to get fries, as the order taker had missed that part of her order. Perhaps they should read orders back so they can confirm...? The restaurant isn't clean. The self-order kiosks are also here- not a fan, though I suppose that's a personal preference. I'm eating, and have had time to post this review, while the person who ordered after me still doesn't have food. Awkward. read more

McDonald's - Burgers Near Me - Gilman, Illinois

Stopped by to grab some breakfast on they way, and I can honestly say this was the best Location I have ever been too. The McMuffin I order looked exactly like the picture and was delicious. The muffin was toasted and the sausage, egg and cheese were stacked up nicely. I am not even joking. You can tell they take pride in the food they are putting out. The hash brown was golden crisp, not soggy like you get in other locations. The apple pie I order was perfectly cooked, not stale on verge to expiring like others. Whatever they are doing, keep it up!! I really enjoyed my food! read more

So I wondered how a McDonalds could be a 2 Star rating. Well it is easy. We ordered some basic breakfast items at almost 8am sausage McMuffin, Biscut and a apple pie. Were quickly informed they did not have any apple pies. So as we paid for our meal at the window I inquired as to why no apple pies. A manager then proceeded to tell me that they were short handed, opened late, blah, blah, blah. I am thinking to myself this is simple. It takes literally secs to drop the darn things in the fryer then you ate off till the timers goes off doing something else. SMH the service was really quick and the food hot. So my opinion is the management may be the issue when things don't go as planned the crew and the customers count on the management to step up and provide plan B. read more

We've stopped several times this year and it's not the same since the old ladies stopped working the counter. Some food items have been good but many items are below average. Tonight there was no special sauce on my sandwich and the fries were old. The dining room was closed tonight but the last couple times we dined in, customers were loud and fighting. read more

When I went in the Men's room on July 18, 2013, the stench made my eyes bleed. 2 prior customers had seen fit to add graffiti mentioning the smell. Please buy some modern cleaning products and use them on the urinals. read more

McDonald's - In the Men's room on July 18, 2013, the stench made my eyes water. 2 prior patrons had written graffiti commenting on it. - Burgers Near Me - Gilman, Illinois

McDonald's from hell. What a group of rude, unfriendly young women. No hello, no thank you, took forever for anyone to acknowledge me ( the only customer in the building) while I had to listen to Mariah's shrill voice being obnoxious. read more

Way to go, McD! Following all safety rules, and very clean inside. Friendly efficient staff and good food. You're doing it right!

While the restaurant was modern and clean, it failed its primary function of providing the food customers paid for. They forgot two drinks, a milkshake, and a nugget meal. We caught all of the mistakes, except for the nuggets, while still there. The people who fixed the errors offered no apology, no "have a nice day" or even eye contact. All of the technology in the world can't replace the personal touch of good customer service. This McDonalds might be modern but it lacks the time proven benefits of a staff that cares. The two stars are for quality food and restaurant cleanliness. read more

This location was remodeled about a year ago at which time they installed 2 drive up order stations. However I think I've only ever seen them use one of them. Generally the service is good, staff friendly and food is hot and fresh and my orders are 99.9% of the time, they get my order right. Twice in the last ten days, the locations on Route 50 in BOURBONNAIS has not given me something that was supposed to be included in the meal.. And the wait time there is REDICULOUS. The food we did get was good at least. read more

I stopped at the Gilman McDonald's almost daily before work. I don't know what is going on with your sweet tea. But it is disgusting and I have complained multiple times all you guys ever do is give me a Coke. Then when I think I can try it again. It is just as disgusting. Maybe you should clean out your containers Before You remake Tea in them. The Tea has a funky taste almost syrupy. Gross read more

McDonald's - Burgers Near Me - Gilman, Illinois

We waited 25 minutes to take our order and then when we got to the first window we waited another 5 minutes because no one was at the window. I honked and said hello. When the McDonalds employee came to the window she rudely read back our order and asked is that you? I told her that she didnt need to be rude because we were the ones that just waited 30 minutes for food that they usually have ready in a matter of minutes. She repeatedly tried to cut me off and then ended up refunding the order and refusing service to us. I have never dealt with someone with so little respect for customers especially a manager (Sarah). read more

We were on our way to Champaign from Chicago and made a pit stop at this McDonald's. Not much to say except this location was clean, fast, cheap, and delicious. Loved it! read more

Not your ordinary McDonalds! Rudanne (sorry if I got that name wrong) and Cisco were the two nicest employees. Cisco greeted everybody that came in with a friendly hello. Rudanne delivered the two McRib meals to our table and even made a follow up visit asking how our meal was. Were we in the twilight zone or a prank tv show? Nope. It was a McDonald's in Gilman, Illinois!! And is getting An after dinner mint a McDonald's thing now? That was a nice surprise. I would assume they are reflective of the culture at that location as a whole. If so, kudos to the management. Keep up the good work! read more

Stopped on a road trip. Ordered food at 10:29 am. Breakfast. All workers screaming at each other from behind the counter. At 10:50 my husband asked where our food was. The woman behind the counter told him she was short 6 people and was dealing with teenagers. He responded that was fine but it had been over 20 minutes. She threw two sandwiches in a bag and basically threw it at him. Got on the road and found two spicy chicken sandwiches when we had ordered two breakfast sandwiches. Terrible service and will not be back. Also ran into people we knew who had been waiting for over 25 minutes. read more

This was a McDonald's. With standard McDonald's fare. Stopped around 10 AM on a weekday. Restaurant and bathrooms seemed new/newly updated and clean. Not busy at all, made and got my order in just a few minutes. They had a self service kiosk you could order at as well! read more

Food was okay. I had chicken mc nuggets and Maria had a grilled chicken wrap. This McD gets only two stars due to the dirty bathrooms and dining area tables. read more

McDonald's - Asked for water cup, got the one on right. Tiny! - Burgers Near Me - Gilman, Illinois

See all

My husband and I just went through this McDonald's at 1145pm after deciding last minute to go through there after getting off the interstate. It closes at 12am. We sat in the drive thru for ten minutes before I called and told them "hey, we've been in your drive thru for ten min and no one has taken our order". The manager said "yeah we're closed babe all the lights are off". I said you close at 12am, we've been here for 10 minutes. She told me that they had someone "coming in to do some maintenance". Well, serve your customers that come BEFORE CLOSING TIME before you do your "maintenance". Mind you, there were 4 cars ahead of us that got served. Very poor customer service. Will not be going back here any time soon. read more

A coworker and i stopped here for a quick bite. Teresa has almost no manners. No thanks for coming. Zilch, nada. Grow some manners. And she worked on another order before i could even! Wtf! read more

Generally McDonalds is not from cheap restaurants. For the money you can find something better. Service is slow. I had to wait a long time for the order and stand in a queue. read more

I give this McDonald's 4 stars merely because it's a McDonald's. The times I ate here while visiting I met pleasant, friendly staff and, for the first time in a long time, enjoyed the food without exception. I used to love McDonald's, but lately the chain has been suffering. This location however, restores a bit of my faith that my old standard can turn things around and produce quality food. read more

It is possible that the woman taking our orders was new, but it should never take 10+ minutes to get us a double cheeseburger. Luckily we came in before their rush as a handful of others came right after us. Their wait was completely unacceptable for any fast food restaurant. read more

Although the updated facility is very nice and the food was good, my experience was almost ruined entirely by the shrill voice of whatever manager was working at 8p.m. on Friday, April 13. Not only was she berating her employees (most of which looked to be MAYBE 16 tops) but she was also throwing a fit over a group of employees that seemingly wanted a discount for not having the flavor smoothie they wanted. Raising her voice and making snide comments. She was down right rude to these people. It's a very nice establishment but someone should have a chat with whomever was working as a manager that night. read more

Men's room was filthy. Food was ok but when a bathroom is untended you wonder about the kitchen