Believe me, my expectations for McDonalds are close to nothing, but this location is horrible. I don't think I've been thru the drive thru and ever received an order 100% correct, let alone under 20 minutes. And don't plan on the in restaurant experience to be any better. Just save yourself the hassle and frustration, drive down the road 10 minutes and grab something at In n Out - trust me..... read more

One of the worst experiences with McDonald's they seems to not care about customer service anymore.

Seriously, who's the rocket scientist that orders the inventory for this place? Just arrived- 2pm- they say they're out of fries. Ok- when will you have fries? 'Oh I don't now ma'am, 5 or so!' Seriously? 3 hours? Why am I still surprised by these things? read more

As I search YELP for a McDonalds near me, I see This location has been getting a bad rep for years. But I am waiting for my husband to have tooth surgery and I'm hungry and want coffee so I'm here and gonna try it. I don't usually go out for breakfast but when I do, it's usually gonna be McDonalds egg McMuffin meal with coffee or orange juice. And it's no different today. The coffee is good, tasting just like I get from a McCafe keurig k-cup. The potato was hot, crispy and greasy like it should be. The egg sandwich was hot, had melty cheese and the bread was toasted but not hard as a rock. (Can you tell I've been to numerous McDonalds?) I think the ham slice has gotten thinner over the last 25 years. Oh and the window server actually thought to give me a straw to stir my cream and sugar in my to go cup! Nice job, sir! So I do t know anything about this place's lunch or ice cream, but the breakfast was pretty good! read more

Watched them take the food off our tray, bag it, and give it to the drive thru. Been waiting ten minutes now for our order.

If I could give a 0 for this McDonald's I would. This seriously is the WORST, I mean very WORST fast food place ever. They hire really lame employees and do not properly stock their supplies. We've been here a few times and we know how McDonald's food tastes, not real great, but this one is way subpar. I remember one time and this was over a year ago, we ordered a bunch of stuff for a family of four. They told us they didn't have everything cook and had us pull around and wait. We were in the drive-thru. So, we did. Nearly 1/2 hr goes by. We see people enter the place and leave the place with food, but still ours wasn't done. I finally went in and asked about it. They said, oh, sorry. We got the food and when I went back to the car to check, the food was fricken' cold. Are you serious? I went back in and asked for a refund, which they didn't want to give me a refund, but finally they did. We left the place really hungry, no food, and very aggravated. Several times, this was the closest McDonald's and we needed ice. I tell you, 100% of the time, they were always out of bags of ice. Really? I've actually never been to a McDonald's where they ran out of ice. If you don't sell, ice, then why advertise for it? We honestly thought maybe they were having an off day, but there have been maybe a couple other times where we got the food and it tasted like it had been sitting for hours under some heat lamp. Ugggh. So, though this McDonald's is the closest to where we live, if we need ice or some fast food, we make sure never to go to this one again. The people are beyond unintelligent and totally lack customer service. Whomever is the owner for this franchise needs to do a better job of selecting their people and seeing that they provide good customer service and follow good protocols as the rest of the McDonald's. At this point, it's a joke between my husband and I about this McDonald's and I don't even know how they stay in business. They definitely are not following McDonald's standards for how to run a business. read more

I hate to beat a dead horse, but this is, by far, THE WORST McDonald's I've ever been to. I don't usually eat at McDonald's, but the kids seem to enjoy the play area at this location. It's a shame that everything else is in such disarray. -ALL of the tables were dirty with leftover food and grease. You may think I'm joking. Nope. ALL of them. -The utensil/drink area was covered with trash, napkins, straws, and spilled soda. -The ketchup dispenser was out of ketchup. -There was no iced tea in the dispenser. -The girl that took our order definitely did NOT want to be there. Mumbling. Looked depressed. I can understand that by the working conditions. -Both of my hamburgers were cold--the cheese was not melted. We don't come here for the food anyways, so I wasn't expecting much. -My wife asked for no cheese and no sauce--it had cheese and sauce on it. -Asked for apples instead of fries for our kid's meals. They got fries. We went up to the counter and they were very hesitant in giving us the apples. They were going to charge us for the apples. Oh my. They finally just gave them to us. -There was spilled ice cream on the floor that was sitting there for who knows how long. We had to ask someone to clean it up. The worker used a dust pan, not a mop. There was still ice cream left on the floor after he left. Another customer had to clean it up. Please CLOSE this McDonald's. Don't ever visit this location. No matter how much your kids beg you. Never. read more

This has been one of the worst McDonald I have ever been to for years. Unfortunately it is the closest one to my house so I keep subjecting myself to this horrible establishment. Avoid at all costs and management, maybe you should try something new? read more

Change your hours! Says you're open until 1 am, show up and it's lights out! Typical Gilbert restaurant.

Horrible costumer service! There hasn't been a time where we've been here and had a good experience. They have nothing but teens working here and they are super rude including the manager, they always get our order wrong and it's like they do it on purpose. The last time we were here we ordered 2 separate meals and they gave our order to a different person 2 times. Even that person got annoyed because they were forcing him to take the food. They never know what they are doing. My husband and I always try to be nice to them but they just seem like they hate every costumer. read more

They can never seem to get the orders right even after repeating it, We need better folks who listen better and pay attention

My brother and I go here at least once a week and I have noticed a great change in customer service! Javier is always so polite and never forgets to smile. It's really great to see this location turn around and be so amazing read more

I didn't catch his name, but the gentleman with the awesome tattoos has excellent customer service and is a hustler. With a line full of people he was very professional ! read more

DO NOT EAT HERE Ate here 03/05/202 got strep throat right after!!!!! Please stay away from this facility! Their ratings are low and they have sick workers contaminating customers food! My coworker ate here the same day, and got strep throat as well. Please stay away and close this facility read more

This is the reason you should offer 0 stars. Worst eating experience in fast food ever. No one trained. Manager had no clue. Will drive to any other location. No one had name tags. read more

Amazing service , the younger male manager(on Wednesday 2/10/21 he was wearing a jack skelington face mask) is so nice and polite. The way he spoke to his employees was encouraging and motivating. read more

My car & the 2 cars in front of me we're all asked to pull around and wait for our food the second we pulled up to the window. Clearly they are trying to get their drive thru wait times to look fast. It's so db to make us go park and wait for food. It's 7pm, it's not rush hour. read more

This is the WORST McDonald's I've ever been to. Terrible service. The drive through is a parking lot. The employees have no sense of urgency so you just wait and wait. I've been here several different times at a couple different times of day and it's always the same. I can't believe this place is still open. read more

I think it's the slowest McDonalds ever. Just had a kid meal for my daughter and she loves the fries... guess what they forgot!? The fries! Ugh Had to wait for ten minutes for just that and they forget the fries! ‍ read more

Went Thur The drive-through they asked me to go around and wait for my food there was probably seven cars in front of me waiting for their food when they would bring out food they would run around to different cars to find out who it belong to. A few times and it belong to nobody after 15 minutes of waiting I got irritated. I went into the restaurant and asked for my food which was sitting out on the counter waiting for someone to take it out so I took it,while people were still sitting in there In their cars that had been there longer than me. read more

In my life, I have been to a multitude of different McDonald's restaurants throughout the United States. Recently, I decided to stop at the McDonalds location in Queen Creek and I was pleasantly surprised. I was greeted by the cashier with a smile and a friendly face. The restaurant was not particularly crowded and only a few tables were occupied by customers. I approached the front counter and ordered two hot and spicy McChicken sandwiches. The transaction was smooth and my order was taken within minutes of entering the restaurant. The restaurant appeared to be thoroughly clean, unlike many McDonald's restaurants I have been to in the past. After a few minutes of waiting, my food was ready at the counter. The quick service at McDonald's is so convenient that it is hard to pass up. But did the amazing service match up with the quality of the food? I unwrapped the yellow paper to reveal the freshly made sandwich. As I took the first bite the incredible taste of spice exploded in my mouth with a powerful force. The sandwich was seasoned to perfection and was truly unforgettable. By the time I finished my sandwich I was ultimately fulfilled and left the restaurant feeling satisfied. This was definitely one of my most enjoyable experiences at a McDonald's establishment. read more

Took forever(5min) to take my order then took my payment extremely fast then i waited 20 minute to bring me my food only gave a star because I had to read more

I'm an Uber eats driver and I had to drive 15 minutes away from me to pick up an order just to get there and see that the restaurant is closed. Normally that would be an Uber problem except that they are supposed to be open for another hour. By the looks of it, they have been closed since 11:30, when the hours on both here and their door say 1 AM? Anyways this isn't the first time this has happened and I had to drive all that way for no pay and a bad customer review when it's this restaurants fault read more

please don't go to this McDonald ,very un professional and the employees are not train well , they always mix up the order , i asked for manager her name was Alejandra and she was so rued , didn't help with my problem just give my money back , this a bad service in good neighborhood , this should be located in south phx. read more

I am giving this McDonald's location a big fat 0!!! I will list the reasons why: 1. By the time you get your food, it's COLD!! 2. Hours say it closes at 12 midnight. We went at 10:30 p.m. No one at drive-thru, doors locked, lights on, employees inside, wouldn't open the doors. 3. Two times we went there and they were out of ice. 4. They were out of soda. 5. Milk shake machine was out of order. 6. 100% of the time, our order is incorrect!!! 100% 7. Horrible, horrible customer service. they have no idea what they are doing. 8. The place is filthy. It's become a game now to see what they get wrong here. Do yourself a favor and don't go to this location! There are plenty of other McDonald's around. read more

Couldn't get an order right if their life depended on it. Trust me, I've lived by this location for many years. I don't know why i think it will get better, every time i settle for this one because it's close and "oh maybe they'll get it right this time" I'm disappointed. When old people talk about how millennials will doom the planet, i don't believe them until i experience the incompetency of the people that work at this location. It's that bad. read more

Literally the worst McDonald's. The employees are the most unenthusiastic people ever, super rude too. Took them almost five minutes to even take my order in the drive thru on a Saturday night with no one else in line. Don't waste your time or money coming here. I already don't expect a lot out of a McDonald's... but this place is just awful. read more

Horrible service. They didn't have our food ready at the drive thru window and asked us to wait on the side, not the parking lot on the other end but the side they said. After like 7 minutes we went all the way around to the drive thru again and got our food from the rude girl that was upset she was outside looking for us. Handed the bag over and no thank you or you're welcome after we thanked her. Not our fault they lack instructions or got backed up! 15 minutes later we left and realized they had charged us for an extra egg white sandwich... we had asked for extra egg white in our sandwich.. not an extra sandwich. What a mess. read more

This is by far the worst managed and organized McDonalds around. Go to another location... waited over 20 minutes for them to bring my order out. Not even a we are sorry for the delay. Unacceptable read more

Just left. 4:15am I don't get why you have these hours of operations if no employees bother to show up. No food to rate so minimal stars

Awful customer service. We went through the drive through and the order was wrong, their debit machine didn't work, waited 20 minutes for 2 orange juices in their drive thru parking spot. After waiting 15 minutes my daughter went inside to tell them we would just take soft drinks the manager told her to go back and wait for the OJ. read more

This store is amazing! The staff are always super friendly and on top of their game. I've never had any mix ups from this store which with all they're juggling with the added safety precautions, says a whole lot!! read more

Drive through server was wearing a fake gem mask intended to go over an actual mask. These masks have zero protection

Only giving a one because I am unable to give a zero. This is my closest McDonald's and it has gone down hill over the past year. Consistently my order is wrong or missing items. Today the drive through manager yelled at us for asking for our missing items. They have recently made the news for dirty dining. Hopefully they can turn it around it's a shame this is a very busy location and they should value their customers more. read more

This McD's was recently remodeled. Minus 2 stars because the play area smells sour like old pee diaper and it's new... As for the food you defiantly get what you pay for. read more

Very poor service, food was cold, staff indifferent. Time for new management. Scary pictures posted by other customers. Sad that employees really don't care or even pretend to. Bad news read more

I showed up at midnight (when I get off) excited to see that there was a restaurant within 5 miles that was open until 1 am, but when I pulled up it was completely shut down. Not sure if they went fine early or they just didn't care to update their hours online. Either way, disappointed. read more

This is the worst McDonald's. they can't serve Soda today because of no carbonation. Seriously. In the drive thru I get ignored while they take orders in one lane only. The time before I came they let me sit at the menu for 5 min not saying a word. Then I pull up to window to see what's going on and some kid laughs at me and says his headset is broken. Why not put a sign on the menu saying to pull ahead to order. If you go inside there is an employee walking around with a blanket wrapped around her (this is another time I went) Not sure why they bother asking what kind of sauce you want for your nuggets since they never put them in the bags. At least the people taking the money and giving me the food were nice today. I'm done with this place read more

I wish Zero stars was an option. As I sit in the drive thru line for what's going on 10 min and I haven't even made it to the first window to pay. Not sure why we even came back here, we know it's horrible but you have faith they can get it together. Well know this, they can't. It is the worst McDonalds ever. How they want $15 to constantly get your order wrong, make you wait a crazy amount of time all while you have to hear what teenage drama is going on in the back. Horrible! Corporate do yourself a favor and clean house! I waited the entire time to leave my food because they clearly don't know what they are doing. read more

Went to McDonald's around 10:30 pm and no one was wearing gloves. The girl there took my card and used the register then went and after she unfolded the fry container without gloves and touched the inside of it. With COVID-19 going on they NEED to be using gloves for everything. This is VERY serious they are touching people's money, cards and food with not washing hands in between or gloves. They could be contaminating people. Not ok. read more