The person who took our order was pleasant, but the order was entered incorrectly. The kiosk display showed a small coffee; I intended to order a medium and missed the error, so that part is on me. What was not acceptable was the response at the window. When I received the small coffee and mentioned the mistake, the young woman at the window was unconcerned and came across as rude. No attempt to clarify, apologize, or offer a simple fix. Customer service matters. Based on this experience, we won't be returning. Fortunately, there are plenty of other options. read more

0 stars. Me and all my friends got food not a single one of us' food was good. Our food was plain, tough, and gross. It took us at least 30 minutes to get our food (mind you they were serving many different orders and even serving people that ordered after us) i would understand if we'd all ordered a million things but we hadn't. Terrible experience. read more

I'm not a fan of McDonalds. This one is ok. Some of the staff is cold and uncaring. Some of the staff is very friendly and goes above and beyond. What a mix. The food is McDonalds food. It's been a while since I've been to one, and I was shocked at the prices - $3.29 for a 99 cent double cheeseburger, now called a McDouble because they have half as much cheese. Hmmm. It is easy to get to off the I-65 at exit 2 in Kentucky. Although it was a bit difficult to find since it's dark outside and all of their outside lights were off. read more

0 stars don't come here. It's disgusting! The food the service and it's dirty. You got lazy ppl working here. At least clean damn!

Horrible place!!! Service is terrible. This is the Big Mac I received no lettuce, no cheese, no pickles, sauce all on the back side. Horrible service. read more

McDonald's - a big mac sandwich in a box - Fast Food Near Me - Franklin, Kentucky

If you can't take a simple order and get it correct after waiting for 20 minutes, you have right to demand it even ask for a raise. There is a reason you work fast food. If you expect a higher wage, I have a higher expectation of the service you provide. McDonald Management, this is for you. read more

I have been through the drive thru twice this week, both times in the morning. Both days had a very friendly attendant, very charismatic and took information accurately. Day 1 was unsweet iced tea only. As expected was quick and accurate. Day 2 was a bacon McGriddle meal and a chicken biscuit meal. Had to pull ahead and wait an extra minute for the food but it came out hot and accurate. read more

first I ordered a burger and the bread and meat was burn I asked for a sweet tea they gave me unsweetened tea I got chicken nuggets they were cold service was terrible ask for fries and the fries had no salt and they were cold and stale the meat tasted like it was made 9 hours ago it is so bad so I wanna give you a 0 but that's not possible so I give you a1 read more

Stopped for ice cream cones... first window attendant took my credit card then proceeded to take an order in her headset while holding my card. Got to the second window and was passed a melted cone dripping down the workers hand with one napkin - it literally dropped all over my pants and car as I grabbed it so I asked for a new one and they made me pull up and wait. Also it was so tiny it looked like the free cone you give to children! read more

Hot and tasty but not open to sit down so the multiple hiring signs would indicate another chronic staff shortage situation.

I got a 20 piece nugget. Asked for more than 3 sauces (because 20 nuggs is a lot for only 3 sauces). I was told I would be charged 50 cents for two extra sauces. That's so stupid, especially for a multi-billion dollar corporation. So I say nevermind. I get my bag and only have 1 sauce packet. Yep. Just 1. I didn't see until I got inside my hotel. And my Oreo McFlurry was only halfway full. I want y'all to make $15+ an hour, but I also want competent workers. read more

always getting the order wrong always having issues with everything would wrather go to the one in Portland Tennessee

Very disappointed when we stopped here for lunch. Our to go order included Fish sandwiches, McChicken sandwich and fries. When we got back on the road to eat our food was not hot, just luke warm. That will be our last stop there. read more

McDonald's - Front - Fast Food Near Me - Franklin, Kentucky

Don't bother going here, Manager is beyond rude, after you order, wait for the unorganized and poorly trained folks to get your food. You're then informed you aren't permitted to eat in. Had to wait additional time after asking several times for salt, pepper and catsup . The so called manager wants to tell you she's busy and you'll need to wait some more. My food was picked up, gone through and then handed to me by another Customer because we weren't given receipts and didn't know our order numbers when I decided to go someplace else after all this and Demanded a refund. Was given the wrong refund amount by the manager who refunded the wrong receipt. No apology, she's clueless as to how messed up the situation was. This was just a stop along a road trip. My bad for not checking the reviews before stopping there. read more

One of the WORST I've ever been to. Stopped here at 2:30 pm, hardly prime time! Took 45 minutes to get in and out for a Big Mac and fries. Big Mac came out first but sat on counter for over five minutes waiting on fries. Burger was cold. Buns were hard on the edges. Had no cup lids for the drinks. Place was filthy. Total chaos. They screwed up another couples order twice and they were so amazed they just started laughing and left. DO NOT STOP HERE! Go next door to Cracker Barrel or Burger King. You'll be able to get in and out of Cracker Barrel faster than this place. read more

Super nice staff and lightning fast service. I'm honestly quite impressed. My fries were super salty and hot, and my burger was fantastic. 10/10 read more

Horrible service. Lady acted like I should know they did not have spicy chicken sandwich. Then got my order and they forgot the drink. Acted like it was my fault and made it seem like a chore and hand me the drink that was already on the counter. Got back to the hotel and everything is old and stale. Fries were brown and dry. Burger bun dry chicken nuggets were more like jerkey. The are advertising jobs for 9 bucks an hour. With that service I think 5.25 would be over paying. Manager did give a full refund but still had to go back. read more

Good and kinds customer service willing to take an order and not complain about it and kind

Well, after my experience at this Mcdonald's I can definitely say I was enlightened. As it was quite an inconvenience to wait several minutes on our food, when it was brought to us, we encountered some very special delivery boys. They delivered my McGriddle with smiles from cheek to cheek. They even gave me quite the laugh when they informed me of their frappe machine mishap when they apparently "made it rain." However, the frappe was magnificent. They seemed like they were having a ball and didn't want to leave the window of my car. They were so pleasant I really just wanted to snatch them up and bring them with my on my trip to good ole Alabama. read more

I need to try to remember to avoid this exit. I stopped in, this past Tuesday, for some breakfast and to hit the head. I was nearly knocked out in the restroom by the OVERWHELMING smell of bleach. I literally had to wash my hands with my eyes closed because they were burning. Some poor man walked in, seemed instantly dazed and confused, and had to walk out. He didn't even get a chance to do anything. I go up to the counter to order my drink and a yogurt parfait. The cashier seemed nice enough, but it seemed like there were people standing around waiting on food (only a few, but it seemed like there was no sense of urgency behind the counter), which was odd as it was not that crowded. I am so thankful I ordered already prepared food, as the cashier who took my order and handed me my to-go order took the time to tuck in her shirt while I was standing there. It's been a long time since I've worked in a restaurant, but I'm pretty sure the health inspectors would not look favorably on employees who handle food shoving their hands down their pants without 1) doing it privately in the restroom and 2) washing their hands afterwards. Maybe she was aware of the bleach drenched restrooms and knew her body could not handle it. Or maybe she had spent too much time in the chemical infested restrooms such that her mind had been slightly altered... read more

Just went through the drive-through asked for a large sweet tea light ice. The tea was unsweetened and the cup was over halfway filled with ice. I asked the girl in the drive-through if she put light ice and she assured me that she did in fact I knew what she was talking about. I called the McDonald's after three sips of my tea was empty except for the ice and as I was talking to the rep on the phone she hung up on me do not suggest ever going to this McDonald's again very bad customer service. It's not rocket science to fix light ice and sweet tea.I know this might sound trivial to people but what ticked me off and made me put the review is the fact that they hung up on me. read more

I'd give it a zero except the chicken biscuit was edible and hot. But the restaurant was nasty. Did I say nasty? Floor. Counters. Someone needs to teach someone how to use a mop and a clean rag. Send in the health department. read more

They are under construction. Suuuuper slow to the point I about left. Food was bad for a McDonald's, but the staff was nice. They messed up my order and rushed it out and it was done right. read more

This McDonald's - I posted about a lousy breakfast sandwich a month ago but I went back last Saturday I ordered a Carmel mocha hot drink. When I got to the pick up window they said 'would I move forward as they 'dropped' my drink and had to make a new one' so I moved up and waited and waited and waited. I backed my vehicle up to the pick up window and the cashier was clueless. There my hot drink sat on the counter getting cold; and it wasn't even all the way full So just now I attempted them once again to get a side salad and a Carmel mocha, I use the McDonald's app and they we're offering a free medium McCafe. Well don't you know it they have NO salad I will drive out of my way to the other McDonald's in Franklin before ever trying this place Oh, it looked like a manager guy was working on Saturday- what a bad deal read more

Everyday about 2:30 I stop at this location and everyday ,,they seem not to know what a double fish is. Everyday I order the same thing and everyday , I get a single fish . These people make above what most fast food workers make and yet cant read the screen right. I'm so over this place. Either retrain or fire everyone who makes the good Really ! read more

McDonald's - Everyday I order this and they never get it correct. - Fast Food Near Me - Franklin, Kentucky

Every time I get food from this place, I have to wait 10 minutes or more to get it, even when they are not busy. I come here when I'm on my lunch break which is only 30 minutes and by the time I get my food and get back to work, 3 minutes down the road, I only have 5 mins to eat. Wish they were more considerate with time. read more

Car sitting in the drive thru when I pulled in, they went on and so pulled up...silence. Wait, wait, wait some more and hear some guy yell something and door slams, but still nothing from the speaker. Start to leave and there's at least one customer with food still there so get out and start walking up. Truck comes around honking to get told they're closed after they also waited. Two more cars were at the drive thru by this time. It was not closing time yet, though was close, and all the lights were on. Is it really that hard to say closed to people pulling up still? Or crazy idea, turn off the lights if closed? Or hey, maybe just maybe don't close before actual closing time? I hate fast food but this and Waffle House were only options. read more

I cannot understand why people eat this inferior food. Buns are always cold and crumbly. Meat is usually room temp, doesn't even melt the phony cheese. Fries are so thin, they get cold in just a few minutes. Had sausage and gravy biscuit, not enough gravy to make the biscuit edible. The good part? There ain't one !!! OK! OK! The coffee is excellent. Wendy's has much better burgers. Matter of fact, EVERYBODY in the fast "food" biz has better burgers. Sonic ? Very good..... read more

Just when I thought McDonald's had hit bottom, I find myself standing in this restaurant on I65 in Kentucky. It's dirty, needs repair, and the customer service ranks among the worst I've ever experienced. These people make their disdain for customers clear to all who walk in. I recommend driving past this exit on I65. read more

Supposed to open at 5am. I have to work in the morning. Waited in drivethru til 510 and still not open. No breakfast today! Not the first time. read more

Still waiting for my water that I never got. Cold burger and I have gotten better tenders at a gas station.

I have no choice but to give it one star because this app will not let you give NO STARS. I don't eat at McDonalds much but this place had cold fries ( So cold I couldn't eat them) and cold sandwiches ( cheese wasn't even melted) When you're in a hurry and stop in off the interstate you don't have time to take your food back. I suggest bypassing this place. read more

Seems the recent remodel has caused the food to drop in quality, and it was already questionable at best. Went through the drive thru this morning and was given the wrong sandwich and the wrong coffee both. Adding insult to injury the egg mcmuffin was inedible and old. Really sick of paying for substandard food there. I don't recommend. read more

Stoped here on the way to Nashville this was the nastiest restaurant I have ever been in food everywhere on floors on tables counter behind register was filthy with clutter ice cream cones still on bags street in floor McDonald bags all in floor being walked on by employees trash cans overflowing with trash drink dispenser overflowing with straw wrappers no heat in building had little portable heaters running food was undercooked they did make me a new one but by time it we done so was I felt like I was at a McDonald's in a third world country read more

This McDonald's food is okay but had more then one dealing with unacceptable customer service. One drive thru worker forget too turn her head set off and dropped the fbomb, my daughter was in the back seat. Another incident a drive thru worker literally slapped my sisters change into her hand. Bad day or not no excuse. A dollar drink is the only reason I go back if Im in the area & thirsty. read more

This mcdonalds has improved from prior experiences and I'm excited to keep coming by and seeing the progress they are making. Smiling faces mean a lot! Especially with those new chicken tenders!!! read more

Horrible location. Dining in was absolutely awful. Stopped here for a quick dinner and it took 10 mins for any of the 7... yes 7!... people working in the front area to acknowledge the line of 4 people deep waiting for ordering. The First Lady in line was standing waving her arms and yelling to try and get someone's attention. Finally when someone did come they only took the first person's order then left. Then it took several more minutes for someone else to come take the rest of our orders. After our order was finally taken, its took another 10+ mins to make our order. 4 different people touch the tray during the process. They had no fries ready or sweet tea brewed and their soda machine didn't work for multiple flavors. I also saw a lady working on orders pull a dirty mop bucket and pick stuff off the floor and not wash her hands or put on gloves to proceed with work. The seating area was also a disaster. When we finally got our order not a single Person said sorry for the wait. They all turned their backs or went to the back before we could Say anything. We should have known better than to actually stay and eat but we were in such a hurry we ate what we could in the short time we had left to get back on the road. To top it off, we all 3 got sick within less than 24 hours after the visit. Never going back here again. read more

The ice cream machine was obviously broken, but the customers were not told and they continued to serve ice cream. The chocolate fudge sundae was sold without warning the customers that when the lid was removed, melted ice cream (milk) poured out of the cup all over your hands. I also got it on my laptop. I brought it to the attention of the "manager" and she said she had no authority to shut off the machine. Well, if that is the case, at least give the customers a warning, that way they have the choice of buying it "as is" or not at all. read more