Did a mobile order and the process was still slow. Nothing good or bad otherwise . Bought fries and a drink for my son so we grocery shop. Cashier was polite. read more

Order is never right!! Needs a new manager!! How can you mess up a biscuit & gravy or an egg biscuit with no cheese? At this point it's my own fault!! I will not be back. Hardee's or DQ will get my business for breakfast. read more

Just had the most disappointing McDonald's meal I ever remember. I ordered McNuggets and my husband had McChicken sandwiches at east side McDonald's (drive thru). They were thin, flat chicken pieces with very bland breading. Not the juicy & tasty chicken we are accustomed to having there. Has McDonald's changed its recipe or supplier? Or was it just a bad batch at this particular location? ‍ Sure hope it's the latter. read more

Spare yourself and go to the McDonald's on the other side of town. We went last week, pulled up to the right side order box with one car at the left order box currently placing their order. About 3-5 minutes pass and a car pulls into the left lane behind the car currently ordering. After about 2 minutes the car ordering pulls forward and I wait for the person to take my order...2 minutes pass. Then, I hear them taking the order of the car that pulled up 5 minutes after us in the left lane (6 f-ing cheeseburgers and more). It takes about 5 more minutes, then that car finally pulls forward. About ANOTHER 2 minutes pass by and the person finally asks to take my order, and tells me they are only accepting cash. Whatever fine I order. The lady in front of us that was the one who pulled up after us gets to the window, and I see the woman working the window tell her that they aren't taking card, apologizes, and gives her the meal for free. I pull up and the lady tells me my total. I told her that she took that woman's order before me even though she pulled up after and then she got her meal for free. She stated that she forgot to tell the woman and that's why. Normally I wouldn't care but that would literally have been us if she had taken orders correctly so I was a little upset. I voice this and she goes and gets who I assume is the manager however I couldn't tell because he was wearing a cowboys hoodie and no name tag or McDonald's clothing. He comes over to the window and asked me what the problem is and as I'm in the middle of explaining he cuts me off and damn near throws the bag of food in the car. WTF? When we got home, we also realized they gave us EXPIRED honey mustard. Tonight, we tried revisiting as it was our closest option so late at night. When I order they AGAIN tell me they aren't accepting card? How is this not fixed in over the week since we've been there. I scramble to make sure I have enough cash on hand then tell her that's fine. We pull up behind the car at the window and I see the woman hand the man working a card. When it's our turn to pay, I say to the man "oh I see you are accepting card? The woman in front of us just gave you one". He goes "oh...um....ya....but like our card thing is being 'weird' so we really prefer you give us cash". As he's in the middle of saying that a woman walks behind him and yells "NO WE ARE NOT TAKING CARD". Idk wtf that's all about? Additionally, my Dr. Pepper was 90% sparkling water. Those two experiences have turned us off and we will only be going to the other location. That staff is friendly and knows how to take orders correctly. read more

Always quick and friendly service at this location. Never had any problems with any of the staff and have maybe had one order messed up ever (and i've been many times) which is bound to happen at any busy fast food restaurant. Nice ambiance. read more

They just DOUBLED the price if coffee... That's the last straw for me !!! Last cup was FULL of grounds too... PASS !!! read more

terrible idiots. what about no onions and xtra pickles makes u think i want my cheeseburger plain without even giving me pickles. stupid should not work at mc donalds. work in retail if you arent gonna listen to what the hell i want on my cheeseburger. idiots. hate mc donalds now. read more

I ordered a steak breakfast bagel and they gave me bacon. I also ordered a krispy crème chocolate donut and didn't receive it. I tried to call them and no one would answer and they sent me to voicemai. Their voicemail box is full so I couldn't leave a message. read more

Worst management I've seen very disappointing service is horrible manager at night named Alicia yells at customers instead of talking to them doesn't consider other employees at all I was fired because I was on a nother job which most people work two four jobs now adays and i called to tell them snd they didn't answer the phone I called and called many times no answer I don't see this as the proper way to.run a store you can't even answer your phone very displeased and all I can say is do go to.the mcds on Versailles road if you want good food and service just so beyond disturbed with this read more

MY ORDER: Smokehouse bacon crispy chicken meal and a number 7. MENU SCREEN: SAME PAY WINDOW PERSON: did you have the mushroom and swiss and number 7? ME: No, I had a SBCC meal and number 7. WINDOW PERSON: oh yeah, that's what I meant, I just shortened the name. RECEIPT: mushroom & swiss and number 7. 2nd WINDOW: did you have the number 7? ME: and a SBCC meal 2nd WINDOW: hands me mushroom and swiss meal and number 7 ME: this isn't right I ordered a SBCC meal 2nd WINDOW: is unable to repeat the name of the sandwich, calls manager. Manager yells to the back "SBCC salad" and curbs me. Then brings out a sandwich with a crispy chicken patty, lettuce and bbq sauce. ME: drives home sad and confused. I'm done ya'll. I work too hard to waste my money. Only one star because it won't let me choose less. read more

This is my local McDonald's and I stop here quite often but rarely will I have a complex order because they can never get it right. Went for breakfast today and told them at the speaker I wanted a sausage and egg biscuit. Notice it was rang up as sausage McMuffin? So when I got to the window I informed the lady running the window about the mishap and she acted like it was a problem for her. So after the correction I receive my order and they gave me the McMuffin of course so I go back inside and tell another worker. She proceeds to give me another sandwich which I assume is correct. Drive home to find out it's another sausage McGriddle. The workers at this location have no communication skills whatsoever and the management here is clueless. read more

I hate this place. But since it's the closest one to my place I have no other option. Stopped there this morning at 8am and ordered a large orange juice, a sausage biscuit and 2 breakfast burritos. I had to repeat my order 4 times because the guy taking my order kept getting it wrong and sounded like I was interrupting him from surfing the Internet or something. I had to wait on the orange juice. How can you be out of "orange juice" at 8am? I'm driving down the road and take a drink of the OJ. it was so WATERED DOWN that I couldn't taste any orange juice flavoring. I actually held up the cup and looked at it to make sure I wasn't drinking water. The sausage biscuit was hard and dried out like it had been sitting out for a while. These people have ONE JOB and they can't even do that right!!! This particular store has nothing but bad reviews and yet I wonder how it stays in business. The drive thru manager looked like she had just rolled out of bed because her clothes were wrinkled. Never once did she apologize for me having to wait for my watered down "orange juice". I've eaten at a lot of McDonald's over my lifetime but I must say that this one is the. ABSOLUTE WORST one I've ever had the displeasure of eating at. It's obvious that quality means NOTHING. read more

This is the worst McDonalds ever. They pay you know attention while ordering while messing up your order. The supervisor is a joke she does not care about the customer or her job. Jean beam will not come here anytime for lunch. read more

This restaurant is a joke and so are the smartass employees. They never get the orders correct and when you call back about it they give you attitude. They tried refusing me service or a refund over the fact I told them this was bullshit. Don't waste your time going to this place you most likely won't get what you ordered and if you do it'll be a nasty disgusting mess. If you do make the mistake of gracing their doorstep have corporates number on speed dial because every smartass at this restaurant doesn't care and you'll end up dealing with them. read more

I've been coming to this McDonald's since I was very young, in fact 30 years ago I worked at this McDonald's (before the fire). It has gone downhill in the last year so noticeably. Food is often missing or wrong, the drive thru wait is ridiculous. I don't know what happened but training is sorely lacking... heck, I know more about their menu and pricing than the staff do. Several of the drive thru staff are just plain unclean and have no business in the service industry. In the last year they have been rand out of products that are just standard (Splenda, chicken, milkshake mixes, seeded buns, salad dressings etc!). I hope they can get their &&!?@ straightened out. 1 Star for now! UPDATE :Today, no salads, 1:15 PM on a Monday... really? read more

I placed an online order because well I have a newborn and had baby puke on me. When I got to the store I marked that I was there and selected drive thru pickup since it was slow. When I arrived to the window I said I had an online order and was told I had to go in. I replied that I selected drive thru and was told "doesn't matter all online orders must come in." I pulled over parked and walked in where I waited for 5minutes before anyone walked over to the counter to take my order #. I stood there waiting, 5minutes Later I finally got my order. The manager came out to check on the order for the woman in front of me they clearly knew each other and didn't say a word to any other customer in the store. Finally I got my order, drove home to find the two pumpkin pies I ordered had sell by times marked "enjoy by 2:44pm" I placed my order at 6pm. This is absolutely absurd. Honestly I don't know that me or my family will ever return to another McDonald's. read more

McDonald's - a hand holding a box of food - Fast Food Near Me - Frankfort, Kentucky

Don't order anything with special instructions. For example, I ordered an unsweet tea with light ice. After the employee at the drive-thru window verified my order before handing it to me, I received an extra sweet tea with regular ice. I don't plan to return here again. read more

I want to this restaurant Saturday morning at 10:30 the lady working the counter directed me to kiosk, I told her I didn't care to use the kiosk to which she stated, I'll help you I said I'd rather leave than use the kiosk she said next. I talked to the manager on duty no help Nothing done. read more

Had a problem here once with my mobile app, but the folks at the drive through handled it. Have seen this place crowded to downright dead. They've always gotten my order correct. read more

The fries are never filled to the top of box. EVER. Not to mention 9 times out of 10 they are cold as well. Most times I get a fish sandwich combo, plain and well done, since the fish is never ever done if you don't order it well done. However, again 9 times out of 10, it's not cooked well done, but when it is, (after waiting 10 minutes), there is always cheese on it. Again, remember I ordered plain and well done, and we already messed up the well done part. So now I have a sometimes cooked, sometime not fish with cheese. ‍. Unbelievable. I could go on and on, but I'll save us all the time and misery. Just don't go. Drive across town if you really want McDonald's. This place is an absolute embarrassment. Even more so than the pathetic attempt by staff trying to do what they get paid to do. Bless their hearts. SMH. read more

I had been using the McDonald's app to order and pay for my food. This seemed to be great because I could order and get curbside pickup. It worked great until I ordered two items that the store couldn't supply. The problem is that I already paid for them. If that happens to you ...you will be required to contact the McDonald app number because the store won't even offer to make it right. So you do and you're told that they will contact the store to tell them to give you the refund? So I did and still no money. So don't pay for your food in the app because you probably won't get your money back if you're over charged. read more

I got there today at 11:00 and all the doors were locked AGAIN!!! This happens all the time. Twice while I was sitting inside drinking coffee. The manager yelled "lock the doors" and they just locked them. Anytime they get really busy they just lock the doors and wont let anyone in the lobby. This is ridiculous!! I drove about 10 miles to meet a friend here for coffee and can't go inside. read more

Horrible experiences everytime I go I regret it. Got a large oj and they give it to me a quarter full so I asked her to fill it and she said that's as much as we can do and points to a line that says ice. It says ice not juice you can fill it all the way it's a cup. What happened to customers always right. I work in customer service and the people who work here are rude, lazy and horrible to people. read more

Just terrible. An absolute DGAF about you, the customer. Consistently, serves cold food. This final time I visited, they gave me the coldest fries and Mcnuggets ever. So I went back and politely asked for a re-do. They gave me the same mcnuggets and fresHly cooked, UNDERDONE fries. Just ridiculous. read more

Ok for a McDonalds. Most business here is drive thru. Hardly any customers inside. The "Free" WIFI is very slow, but one cannot really complain about free, now can they? The inside is not what I would call clean. It seems to be the current "McDonalds clean". Trash, grease, and litter everywhere. Maybe it's just a central Kentucky thing. I find it pretty gross. read more

EXCELLENT service at 6pm. Employees very nice & friendly. I had a large order, & didn't have any issues with it. One of the best McDonald's I have ever been to in the US! read more

Worst McDonald's ever! I don't go that often, but every time I go they are out of stuff. Mainly the coffees and mochas, which is usually what I go for! They almost always get your order wrong. Don't waste your time,money or gas going to this particular restaurant! read more

As far as eating at McDonald's goes this is a pretty nice place. It was very clean inside and the outdoor seating area was also nicely laid out and clean. My order was processed quickly and done right. No complaints. read more

This is one of the worst McDonalds locations I've ever encountered, and it consistently seems to be this way. For starters, this location is the slowest McDonalds I've ever experienced. It's not just slow, it's epically slow. If you go during the normal rush hours like lunchtime, and dinner time it seems to run more smoothly. However, if you come during off hours, like say after 8:00 pm, do not be surprised to experience 15 to 20 minute waits in the drive-thru. I've never experienced another McDonalds that compares to this location in terms of how slow they are. read more

Long lines but what McDonald's doesn't have? Employees at drive thru are extremely nice, always smiling and professional. Food is always hot and fresh. read more

20 min wait after placing order at drive through, and when finally getting it, burger cold and fries even colder

This is just a fast food place when you absolutely have to eat fast. Service has gotten slow and if you aren't in the drive through you are not priority. Since they have switched managers it has gotten worse. Poor service and not very friendly. read more

Apparently they have a policy that they will.only give you one sauce per 5 chicken nuggets. 25 cents beyond that. Dumb. Oh and I always wait at least 10 minutes in line here. Drive to the other side of town. read more

If traveling, don't take the 30 minute detour to come here. Long drive from interstate, and long wait in line. Shouldn't be allowed to advertise on I-64 (Too far) read more

Always slow and terrible service. They always seem to lose your order when you have to wait in the side spots. Or you wait forever for it there. read more

This is one of the newly designed McDonald's which I find very impressive. Although any of the food here will get you one step closer to the grave it is always very fresh and the staff always have a smile on their face. The only thing I don't like is that the employees who smoke do not have a designated area and smoke outside in view of the customer. I just find that gross read more

When I pulled into the parking lot 4 or 5 employees were standing on the sidewalk by the main entrance smoking. Then when I went to the restroom it was like they were having a employee meeting in the back seating area that I had to walk through. read more

The cashier coughed in her hand then handled money then made drinks and coughed in hand again and bagged food.

I visited the Frankfort Kentucky McDonald's located on Versailles road this evening. This is not the first poor experience that I have had. Due to my schedule I usually come before close as I did tonight. My order was for four 10-piece chicken nuggets. I was amazed that they had them ready at the window considering the time of day. I live 2 blocks from the store and when I opened the product found cold to the touch nuggets. GARBAGE. These were not even in the warmer before they were sold to me. I had the same thing happen with quarter pounders a couple of nights ago. I thought I must have been mistaken so ate that cold garbage. They give you no receipt. Tonight as soon as I felt the ice cold food I called back and they asked me to come back. I am not coming back nor will I ever. Then they hung up on e and will not answer the phone after 7 attempts,. I want my money back and quick. i AM CURRENTLY UNSURE OF THE HEAL CONSEQUENCES OF THIS TYPE OF BEHAVIOR BUT WILL FIND OUT FROM THE HEALTH DEPARTMENT TOMORROW. read more

I ordered a daily double burger, fries, and a sweet tea. I got a burger with two heels, loaded with mayo, a diet coke and a half full container of fries that were ice cold. What the heck? read more