Slowest McDonald's I have ever been to. It took 43 minutes to go through the drive thru

Ordered a cheeseburger combo meal with a frappe. The frappe machine was broken. It took 20 minutes to get to the drive up window, so slow. The fries were cold. I asked for fresh fries and the girl at the window says "oh my God"! Finally got the food. They forgot the straw. World's worst McDonald's. read more

Unreal lack of service! Zero helpfulness. Bought a soda, sorry kid that you have to get off your phone in the back and help someone! Grabbed the soda cup, went to fill it but machine was out of Dr Pepper. So asked the kid if there was Dr Pepper in back- again way back wherever trying not to help- super bothered, took the cup filled it half way, bugged after seeing it wasn't full, filled it a bit more, but only 3/4's of the way and gave it to me that way!!! At this point, done dealing with him. Filled it up with another flavor to top it off at the machine. McDonald's has a real problem at this location! read more

Worst McDonald's in the country. I've been here multiple times and not once received my complete order. I tried calling. No answer. Try leaving a voicemail, invoicing full. Try asking for help on the app, cannot load... literally not worth spending your money to not get your food. read more

have come here many times and usually served by teenager this time tho i was served by a bunch of college dropouts. when i came im the drive through the person working it could not hear me because of loud employees. when we finally received our food i had to come in 2 times because they messed it up. read more

Hi my name is Jude O Mansour I went to this mc Donald's trying to enjoy a nice and reasonable priced food I parked my car and went in it was pack like I excepted but this review isn't on how they were slow with my food this review is more .I ordered a blue slushy At the frontal desk because the kiosks were all not working . There was a very bad first interaction with and employee when I went up no words spoken yet and she says what do u want in a very rude tone I let this go and went on to order my slushy than she asks for here to go and I was like what because it's a drink I did not indeed know that I was ment to enforce a bag for a drink than I paid and the worker started yelling in to her microphone talking to the costumer in the drive through than walked off with out giving me a receipt ridiculous service so far than I walked off to wait for my drink I went to the front desk and waited I saw people that were behind me and got there whole meal while I still have not acquired my blue slushy than I wait a approximately 8 minutes to go see if my drink is at the front still no drink than I see In the back that a blue slushy is sitting on the back table in the kitchen waiting to be drank I than asked I worker to see if that's my slushy than she grab it and asked are u number 265 i recall what happened earlier and she says I need some evidence I say this is McDonalds and the lady did not give me one and she said again u need to prove that u paid i than said give my my drank and she did this was the the service i was expecting it was a rough lunch after tdy i could say this location is up to no good mc horrible service. read more

McDonald's - Melted at the bottom - Coffee & Tea Near Me - Farmington, Utah

McDonald's may not be a name associated with any semblance of quality customer service, but you will find the worst service of all at this location. I was robbed and refused service. I placed an order on the McDonald's app, and when I went to pick it up I was told, "We did not receive your order. You must cancel." Despite showing the receipt to the employee, and confirming that it was both placed at the correct location and that the charge had correctly gone through, I was told to cancel the order and leave. I was not even given an opportunity to place the order again in-person. Attempting to cancel the order on the app gave the message, "Your order is currently in progress, and cannot be cancelled." When I showed this to the employee he shrugged it off and walked away. The app does not offer any sort of support for situations like this, so I emailed corporate to attempt to get my money back for my unfulfilled order. The response stated that only the location that the order was placed at could offer a refund. I then attempted to call this location multiple times, and never received an answer. I've left voicemails asking for a call back multiple times and never received one. Finally, corporate was able to forward my original email to the customer service manager at this location, and the response I received was as follows: "Our mission is to make delicious feel-good moments easy for everyone. My team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. However, by the sounds of your recent experience, it appears as though we did not deliver on this promise to you, and I have shared your experience with my restaurant team and the Area Supervisor. Please be assured that your complaint serves as a valuable reminder that our customers are our priority." Nothing about a refund. Nothing about next steps. No response when I emailed back asking for my money back. I have contacted my credit card company to dispute the charge, but this process will take weeks, and is not guaranteed to have a positive outcome. Avoid dealing this huge headache by simply going to a different location. Or better yet, eating somewhere besides McDonald's. read more

What can I say about breakfast at McDonald's!!! They have some of the best breakfast in the world, and I'm saying that because you can't go wrong with their food. They are fast and they are very efficient on their service. This place is always great for the blue collar workers. It is always so casual in the inside, with a play ground for your kids plenty of seating. I always enjoy coming here cause it is always the same here in the Utah as it is in Japan. The only thing I wished they did and always kept on the menu year round is the McRib and I wished they also had the steak and egg bagel. Those are always the best. But come and enjoy an American icon for breakfast l, lunch or dinner plus a late night if that's your thing. read more

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Store is always filthy! Never had kid toys for their happy meals. Half of the sodas don't work.

The food took forever to come out I ordered on the kiosk so I wouldn't have to take the pickles and mustard of the burger it came out with no modifications anyways I had put in the kiosk all the sauces I wanted and the manager did not want to give me more than two and was persistent that I need to buy them if I want more and did not allow me a water cup for my kid said I had to buy a small drink just terrible attitude and was yelling at the employees not sure what about but the place was a mess read more

The Farmington location is Absolutely the most disgusting filthy McDonald's I've ever been to. Picked up my grandkids. I did not think you could go wrong with a national chain. was I wrong. If it looks this bad in the lobby, how does it look where they're preparing our food, I would not recommend this location to anyone. My order number was #725. read more

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I was pleasantly surprised when I walked in. it's attached to convenient store so, I wasn't expecting it to be very big, but it had an amazing play place area. I found employees to be very helpful and food was great! I would recommend and will be coming back myself. read more

I do not recommend this location. I did a mobile order for only drinks/med fry and had to wait 10 mins in the drive through. My husband initially went inside to pick up the order but no one greeted him or spoke English to help. This world has turned digital with no personal touches. Lately I've had great luck with McDonalds but this location is just so slow! Once we finally got the drinks and one fry the fries were ice cold. I immediately handed it back to her in the window and said these are cold! read more

Not a great restaurant even by McDonalds Standards. Drive though is awful with horrible customer service I have repeated asked for a Half Coke/Half Diet Coke and been told that management doesn't allow it. Stranger since the McDonalds down the street in Kaysville bend over backwards and offers that service at their place I will not patronize this place ay longer and take my money someplace else Will also encourage friends and neighbors to do the same read more

This is a truly disgusting restaurant even for McDonalds standards. The restaurant was FILTHY, with garbage all over, chairs tipped over, dirty sticky floors and tables (not a single clean table- we had to clean our own with baby wipes). The ketchup dispenser was out of ketchup. The food came out quickly and tasted fine- no complaints there. I took my daughter to the restroom and while in there an employee came in, did her business and left without washing her hands. Farmington is an upscale area and it's appalling this McDonald's is so gross. I will definitely not be coming back. read more

i've been trying to call on the phone today and nobody is answering! I am extremely concerned about the E. coli situation in Utah is the quarter pounder hamburger. Because I ate a quarter pounder on the 22nd October around 2 o'clock,and then realized that evening on the news, people in Utah were affected at McDonald's with the quarter pounder! I need to know if the store had contaminated meat?????? i've left a message with McDonald's contact information I hope to hear something soon! read more

Your boy just wanted a McFlurry and 2 large soda cups. We walk in and this girls all pissed that she waited forever to not get anything but we didn't listen to her (rookie mistake). So my friend and I wait for a whooping 45 minutes just to see every now and then a worker would give their partner food for free. IM THIRSTY BRUH! I was trying not to make a scene but damn. You must've wanted one. read more

McDonald's - My hand not holding a McFlurry cus I didn't get mine - Coffee & Tea Near Me - Farmington, Utah

If I could give this McDonald's a ZERO, I would. I get it, we don't go to McDonald's for high class cuisine, we go for convenience. Well this place offers zero convenience. It's super slow. Like what in the hell are you doing in there? Slaughtering the "chickens" and "cows??? I mean let's be real this shit isn't real meat, but why are you so slow???? Like come on, your food is premade and just warmed up. The service is the slowest out of any McDonald's around. The ambiance is nice, I love staring at taillights... said no one ever. DO NOT WASTE YOUR TIME!! You could literally go to the local R&R BBQ have a great meal and still be out before you get your trash food at this McDonald's read more

Avoid avoid avoid. 30 minutes waiting at curbside. Finally went inside and had to wait another 10. Manager shrugged said there's just 2 of us. Which was a lie. Crazy part is we didn't even order hot food. Couple of drinks and dessert. This location sucks. Go to Wendy's next door read more

Yes, I know this is the worst McD on the planet but I couldn't sleep and needed carbs. My order was simple. Med fries, no salt, well done. That's where the crap show started. While I stared at all the garbage in the drive through I thought I can't believe I am a sucker again. Drive up host gave me my fries. Salted and limp. No ketchup, no napkins. When I brought the shortcomings to their attention they told me to "pull around." And I said no. I ordered fries, and they agreed to the order, took my money and put me on hold. I sincerely apologize for those behind me but I had to make a point before filing my third complaint to McD franchise services. Please let this location go out of business. When that happens a new franchise will be able to take this dump out if receivership and we might get the McD Ray Kroc had in mind. BTW - McD fries done correctly are the best on the planet. read more

the employee yelled at us said get the f out. we simply asked to use the bathroom and the door said it was open. the lady was pretty rude.

This McDonald's is SO SLOW!! I've been in line for 20 minutes, which is not unusual. And, when I mentioned it to the guy at the window he was super rude. Do not go here. There's. Wendy's right across the street. read more

The ability to mess up an order while having a horrible attitude is impressive. Whoever was taking orders at 6 am on 10/14/2024 had a horrible attitude and was one of the worst attitudes over heard. read more

The customer service is not only terrible and very rude! But the slowest restaurant ever!! It's supposed to be fast food! He manager is rude and so condescending! They were out of straws and as each of us waited 10 minutes for him to even acknowledge we were there he rolled his eyes and said he was busy! Would not recommend, you won't get what you ordered and they will be rude and act like it's your fault! read more

Stopped here at 5 am on our road trip to California. The place was empty. The young man behind the counter was friendly and very accommodating to my coffee needs. This must be a new store because it was so nicely decorated with flatscreen TV's and led lighting that changed colors and hip wall decor. Our order was promptly taken. We got a sausage mc muffin, sausage mc griddle, has browns and coffee. The English muffin was a little hard, but everything else was fresh and tasty. I will have to say McDonald's has some really good brewed coffee. This location is just off the 15 north of Salt Lake City with easy in easy off. If you're hungry this is an easy stop with room for trailer parking. read more

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Don't come to this location unless you have 30+ minutes to wait for your food. I've never had a good experience with curbside pickup here but 30+ minutes is insane. Don't offer a service you're not equipped to handle. read more

This restaurant can't seem to get anything right. The burgers are barely warm and if you order from your phone they don't know the difference between a quarter pounder and a quarter pound deluxe. Or that extra pickles on a Big Mac mean you put on more than two!!! This has happened more than a few times. I'm done with this location. read more

McDonald's - Receipt - Coffee & Tea Near Me - Farmington, Utah

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It took 30 minutes from the time we ordered to get our food. All of our food was cold. There were no staff visible to get assistance. No option to pay with cash read more

FOOD POISONING: I'll come here for the convenience and how cheap it is with the app hoping for a different outcome. However, I've gotten diarrhea 100% of the time. Even when I try to time it to right when they switch to lunch so the food hasn't been made hours ago I still get food poisoning. It's a guarantee at this location. read more

Terrible service. Waited in drive thru for 45 minutes for a cheeseburger and a coke. I had 10 minutes to get something so I was basically stuck in traffic where I couldn't move and ended up very late to where I needed to be. Definitely not fast food. read more

This McDonald's location is consistently terrible. I was at the drive-thru lane today at 4:05pm. There was no one else at either lane. I waited 5 minutes- yelled "hello" several times. Nobody to take order. Quick service is the only reason to go to a McDonald's. Like I said, there were no other cars in the drive-thru lane, so I just drove away. read more

WORST MCDONALD'S WE'VE EVER BEEN TO Got some breakfast and coffee at the drive-thru at 6am before our long drive back to Los Angeles. The bread on the McMuffins were stale. Hard and inedible. The harsh browns were greasy and the coffee taste like water. I was so upset that I called the restaurant to complain. I spoke to the manager and she was nice and apologized. But her excuse for serving coffee was that they are all Mormons and doesn't drink coffee. Ok...so are they just gonna keep serving bad coffee? Isn't there an instructions on how to make the coffee? O_o. Save your time and skip this place! read more

The service here is terrible. Every employee was either asleep or rude. I hadn't been to a McDonald's in years and thought I'd get a McGriddle combo. The guy taking the order in the drive thru, obviously in a call center somewhere, couldn't answer basic questions. You're out? What part of my order are you out of? How many times do I have to ask that question to get an answer?? Never going back here again. read more

Visited this location tonight. We tried to order 3 different things and they were successful in completing zero of the items. Chicken sandwich? Sorry, can't do tomato. Kids meal? Can't do apple slices. Root beer? Sorry, can't do root beer in the drive thru. What a pathetic attempt at a restaurant. This is listed as a 24 hour location so they theoretically weren't about to close.... read more

They messed up our order but fixed it as soon as we mentioned it. Definitely just a stop to get the kids a little something to eat.

nothing says mcdonald's like having flies land on your food while you try to eat. also why would you leave your carts in a parking stall? idiots read more

McDonald's - a silver car parked in a parking lot - Coffee & Tea Near Me - Farmington, Utah

I believe in being forgiving when things go well. The last 2 times I've been here, this place has been spot on. I keep coming here because it is so close to me. And when you improve your business, I believe that should be noted too. read more

I was over the moon when they first built this location because it was in close proximity with my place of employment at the time. I had 15 minute breaks and I thought to myself "oh I can get myself some fries in that time!" Boy was I wrong. FORTY minutes later, I was out of the drive thru. FORTY. It's disturbing how slow they were, and their lack of customer service didn't make me too happy. I did give them a second chance a few months later thinking "Okay, SURELY they've improved their service." WRONG! I can't remember what in specific I ordered, but I was again trapped in their drive through I couldn't escape. I was so beyond frustrated that when I got to the window I told them never mind and continued to wait another 15 or so minutes until the car in front of me finally got their food and I was able to leave. Fast forward FOUR YEARS LATER. I pull into the drive thru after a long night with my son. I had taken him on a drive to help him fall asleep and decided I needed some late night food. One car was in front of me, no one behind me. I again ordered a large fry. When I pull up to the window, I show the cashier my coupon on the McDonald's app. She very audibly sighed and rolled her eyes at me. WHAT?! She scanned the coupon, took my payment, and when I pulled up to the second window to collect my food, she threw it at me out the window! The audacity! I was absolutely stunned. I was not rude to her in anyway. I understand bad nights happen, and sometimes you're just frustrated with work, but if you are working in customer service, you should not have that attitude. She was not wearing a badge that I saw so I did not get her name, but after that experience I am done. This location has been the topic of how horrible McDonald's locations can be. I've not heard one good thing about this one. I can officially say I'm done. I will drive out of my way to go to a more respectful McDonald's. read more

A.) lobby is closed which makes it crazy inconvenient with how long the lines are! B.) we are in line for a half an hour! The service is so slow! C.) we sat through the long line and was then missing half our order! We have 6 kids now screaming their didn't get their nuggets, a husband that is pissed he just waited 30 minutes for nuggets he paid for and never got. And a mom that is crying! D.) No one to talk to to get the order fixed without waiting in another 30 minute line! WORST ACCOUNTABILITY OF EMPLOYEES EVER! read more

genuinely never hated a fast food place more. slowest service for mid food. this is how it makes me feel