This is probably one of the slowest McDonald's in Lancaster. Food is usually pretty consistent, but expect to wait.

Where are the pumpkin pies in Ephrata? Two times this week they were out of the pies. It isn't even Halloween yet.

NEVER again will I go to this McDonalds. This past week I was there, there was a manager woman with blond/greyish hair yelling at the employees. Now, they were awful- but to yell at them at lunchtime was uncalled for. It took 5 minutes to get to the counter to order- and I was behind one person. It took another 4 minutes to get my food. It was ok, but come on. It was another McDonalds that seemed more interested in getting the drive thru their food before the inside. To top this horrid experience off- at lunch- noon ish- they sent an employee out to wash the floor with a large machine. The place was crowded and all the tables were full of people eating and they WASHED the floor. All I can say is bad managment. Between the yelling, the floors and the employees not knowing their jobs, I will skip this McDonalds in the future. read more

Finally re-open after the fire they had last year. New and improved........ not so much. While the building and equipment are sparkly and new, if the service is less than lackluster, what was the point? First time back, just wanted to nab a cup of coffee for the day's drive. Was told that I'd have to wait a bit, they were brewing a fresh pot......nothing wrong with that, I'll wait! Paid at window 1, proceeded to window 2, where my daughter and I can see the coffee machine, duly brewing away. After a bit, the pot is full, the little green light is flashing merrily away..........and no employee......... Wait a bit. Wait a bit. Wait a bit. ! Finally, a different McDonaldette brings a bag (!?) to the window and chirps, "here's your order"...... Ummm.......no. All I ordered was a coffee......small at that....... She leans back and hollers across the pick up room, "didn't you get the coffee?".........why no she hadn't, and we can see the fresh pot......it's right there....... So, here comes the first girl, with a cup of coffee (where did it come from.......not the fresh pot.....) and we are finally on our way. Knowing coffee as I do, I usually drive for a bit before trying to take a sip or three...... When I finally do........the coffee tastes like they brewed it through an ashtray! Absolute yuck! Gag! Try not to toss cookies (bad etiquette when driving), get daughter to open bottle of water to wash, spit, and repeat...... and get a drink.... My question is where this coffee came from, and why, because it obviously did not come from the fresh pot we saw brewing........ I got my coffee from a Dunkin' Donuts farther up the road......... So.......the old Ephrata McDonald's location has re-opened, but I am going to be very wary of using it.... read more

Worst McDonalds ever! The only reason I keep going back is because its the only one in the area. 95% of the time you go there they mess your order up, its cold, or you wait 20 minutes for your food. The other day I was there and ordered 3 ice cream cones in the drive thru and it took 20 minutes! read more

Grand reopening leaves us unimpressed. Soda fountains were out of syrup, ketchup dispensers were out of ketchup, trash cans were flowing over to the floor as one little guy was trying to clean up his tray, and the staff was uninterested in correcting any issues, generally they seemed uninterested in the customers. When alerted they just said "I know" and walked away. Dirty. Understocked. Poor service. Beware. I can only imagine what the kitchen looked like, as the remodel blocks this important transparency from view. read more

I don't quite understand how this location is still in business. Orders are NEVER right, the drive through service is not timely and their management is busy outside taking smoke breaks. I've called corporate to report issues with this location serving raw meat sandwiches, horrible customer service and in return they send a card for a free sandwich. I'm not asking for a free handout McDonalds, I'm asking that this location undergo training and a restructure of management to uphold the McDonald's name. So sad. I hope one day soon they see the light and make some changes. read more

It's a fast food place people. My expectations of fast food aren't high. I expect to get my order screwed up but so far haven't had anything but good experiences here. I will note that the lobby is super cool. Seems more of a young kids hangout though. This McDonald's is in the new ephrata. Easy access but always busy. read more

This place just can't seem to get an order right. In the last 4 times I have been there, three of the times the order has been incorrect. How hard is it to match up the correct dressing with the correct Chicken on the correct salad? In the future, I believe I will drive 10 miles to a different town if I so desire McDonald's food. This place is by far the worst McDonald's restaurant in Lancaster County, possibly in the entire state. read more

Terrible. The person taking my order was friendly but that's as good as it got. When my order was ready everything was right but they hadn't given me the biggest sauces I had requested. So I stood at the counter (still with my food) and waited. All the while 5 employees were standing around talking. Finally the cashier asked "can I help you?". Um no, I'm just going to stand here at the counter with my food. And these are the people wanting $15 an hour..... read more

The shittiest McDonalds ever!!! If you are in the drive through, the line is always out the door. Expect to wait about an hour in the drive through! read more

This is the worst McDonald's ever. Don't wast your time. On several occasions I have gone to this McDonald's in the morning around 7:30 and they only have 1 person working the drive thru. So I have sat in this drive thru line for 15 mins or longer. This is not fast food. Then I finally get to to the order board and place my order to be told that they are out of Diet Coke. How dose a McDonald's run out of Diet Coke all the time!!! ORDER MORE DIET COKE!! HIRE MORE HELP!!! read more

this place gave me and my gf cold fries and a cookie when we ordered a fresh 10 piece and fresh fries. when we went in to get it corrected the employees were rude to us, talked down to us, and then when we asked for sauces they were rude and gave us the bare minimum so we had to ask another employee to get us more sauce. trash restaurant. read more

The service is sooo slow, definitely not fast food! And then they're out of apple pies again!

This is without a doubt the WORST McDonald's that I have EVER been to. It doesn't matter what you order, you WILL wait at least 15 minutes or more in the bloody drive thru. If you're looking for a quick pit-stop before work or you're in any kind of hurry, go to the Burger King down the street. read more

Service sucks since they re-opened..employees barely speak English and when they do it's hard to understand them...no manners, no smile, no thank you...STAY AWAY, THIS IS BY FAR THE WORST!!! read more

I am quite disappointed in their new menu. There are no $1.00 french fries anymore. I also don't like their new ordering system. It is very confusing. I let it be known and no one from this store ever got back to me. So, Burger King it is! read more

Slowest drive-thru EVER! I was in line for the drive-thru, got out, parked my car, got my drinks, came back out, and the person who was in front of me was just pulling up to order...and I even thought the inside was slow...nothing compared to drive-thru!! And since when did McDonald's stop giving napkins with a food order?! read more

The young college age employees took a long time to get the food out last night. I was disappointed.

I have never had a good experience here. Orders are always wrong service is always slow and there is always a long line at this place. If I had another choice even 5 miles further away I would go there. I did give this place a lot of chances with always the same result. read more

The new remodel is beautifully done and very kid friendly. However the prices are higher than other mcdonald s. A large iced coffee is typically $1.06 here it is $2.39. The old lady running the register is very rude and not accomidating at all. Also I got tea and it tasted like old coffee. I think we will continue to go to the other location. read more

This is the worst McD's I have been to in Lancaster County. First, the drive-trough is in such a bad place that when there is a line it backs up into oncoming traffic. Be prepared to wait for your food and the service is not friendly. Just a bunch of unhappy and ungrateful kids that throw your food together that when you get it, you need to resemble it. read more