The best Starbucks :) drinks are delicious and spot on and the staff is fast and friendly. I come in daily and I love the notes on the cup. Always clean as well. Thankful for the baristas :) read more

Starbucks - Iced Chai Latte - Coffee & Tea Near Me - Ephrata, Pennsylvania

Drive thru service person was rude. Two vehicles ahead of us. First thought , yes this will be quick, because if there's more than 5 cars, I wouldn't get in line. Ordered 3 drinks. People in front of, car 1 received 3 drinks, car 2, 1 drink. Waited 18 minutes. When at window I asked what the hold up was. The person said "we're training someone and it is supposed to take 5 to 7 minutes" then abruptly shut the window with attitude. No apologies, not even nice... That's not good customer service. read more

The staff is friendly, and the service is quick, but a little more attention to order details would make it even better. Still a solid go-to spot! read more

Would like to start off with saying they have terrible service, and they need to make sure they put the damn lids on all the way, I went to go pick up my drinks and the lid just busted off and my drink got everywhere in my car, possibly messing up some of my computer system. Would not recommend to anyone going here read more

[897] 4/20/2019 Did not go inside. Used the Starbucks drive thru at this location. There was plenty of parking Drive thru line was quick and my order was perfect. Staff was friendly I'll definitely be back read more

Starbucks - Drive thru - Coffee & Tea Near Me - Ephrata, Pennsylvania

Ordered two drinks two hours before closing, they were out of three different things I had asked for in my coffee, waited for just about ten minutes when there was four ladies working... Than works started making comments and me along with others were made uncomfortable as they were making flirty remarks and kept going back and forth with each other like nobody could hear them. read more

Yes....it's Starbucks. Everything coffee. But what has set this location apart from their other chain stores is the staff!! These baristas are not only exceptional at their craft but exquisite at customer service. They are kind, welcoming and patient. The store was incredibly clean and well taken care of. No spills on the creamer station, no merchandise out of order. Very well maintained store. The chalkboards were visually appealing and menus were catchy. The beaming smiles on the staffs faces only prove they like their jobs. It's that attitude that spills over into the atmosphere and makes it a welcoming place. The baristas are willing to take a moment and explain the various coffees, methods of brewing and notes in each batch. read more

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After waiting 5 minutes trying to figure out how to order because the cash register was blocked off with chairs, the woman behind the counter tells us they aren't taking orders inside Starbucks right now due to being busy and understaffed. Told us we could wait on the drive thru line, order online, or do delivery...while we were standing right in front of her. read more

Worst Starbucks around. You walk in and you're ignored standing there for at least a min sometimes 3. Also, if you're a straight white male they hate you at this Starbucks. Waited over 10 for a tall black coffee when others that ordered behind me got their orders. read more

I came in for a birthday cup of coffee. Was helped by a very nice person. It wasn't til hours after that I realized she took the effort to write on the cup Happy Birthday! Had I known earlier, I would have thanked her so I'm giving good review instead. read more

I waited 30 minutes for an iced coffee this morning. If i'm paying 10 dollars for a drink it shouldn't take that long to come out. Very disappointed. read more

Starbucks is Starbucks. Good as usual. I don't go often but it's good. I'm not a big coffee guy so I got a small sweet tea. It could have been sweeter (Like a southern style) but it was really quick! Also the cafe was really decorative and open, not cramped. They even had a bookshelf to sit and read while having your drink! All in all good place. read more

After a long drive, I have to stop and enjoy an iced latte in the afternoon. read more

Starbucks - Coffee & Tea Near Me - Ephrata, Pennsylvania

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Not happy. Went thru drive thru, asked for Cafe Mocha BREVE as I do at every Starbucks I go to. That means it has creamer, NOT MILk that I can't digest! Been sick since with diarrhea and nausea! Someone didn't pay attention. If they didn't know what Breve was then ASK! Will never use that store again. read more

Placed a coffee order 20 min ago and still waiting. This location is absolutely the worst. Stay away!!! You've been warned.

The quality and robustness of the beverages (especially teas) at this location consistently fail short of what I receive at other Starbucks. On top of the watered down flavor, the staff feels compelled to explain why the drinks taste different "to me." I recommend visiting another location. read more

My favorite coffee/drink place to go!! All the staff there is always super friendly with me and some even know me by name now. They always get my order right even if i customize it. They are always super quick with mobile ordering too. They are also prompt to help you when you walk in and order at the register. The prices are kinda high, but everything is still delicious and wonderful!! read more

Very bad service from employees. Been going here for a while and it's just gotten worse and worse. They always seem annoyed to take your service an on multiple occassions have had really bad experiences. For example waited over 30 minutes for a missing drink and it was never made so we left. Very bad employees. read more

My got to coffee hut. I use the mobile app for orders. It's great to walk in and have everything ready without a wait. If they make a mistake they are always ready with an alternative or some kind of redemption card. They know me by name. They know what my likes and dislikes are. Always greeted with a smile and hello. I e been coming there since they opened but it's nice to know I have my local Starbucks. read more

Based on other Starbucks around, I will say that this is probably the slowest one, and unfortunately the closest to me. When it comes to the employees they all seem to be friendly, which is a plus on going back here. I feel the orders can be hit or miss...you can order the same drink twice, and it will come out looking different each time. Everything has luckily still tasted great, but the amount of time waiting makes you not want to come back. read more

Worst customer service. You can literally stand in line and they see you and not wait on you. Mobile is quicker but that doesn't mean it's any faster. Slow seems to be their motto here. And your always surprised as every time you get the same drink, it's never the same. Worse place to get Starbucks coffee would rather travel to Lancaster to get it right. read more

asked for a venti and got a grande ok that's fixable but the lady thought that was impossible. very rude. not satisfied

Very good. I love it at Starbucks. They have fast free wifi, and it's fast drink service. I recommend it.

Always great service. Even when they are busy, they are polite and kind. Always eager to help each customer making sure they are cared for & feeling special. Tell them what flavor you are in the mood for & they creativity produce a drink to your liking. Nice stop to take in a moment. read more

Starbucks - Mmmmm - Coffee & Tea Near Me - Ephrata, Pennsylvania

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Slow service. Frequently out of almond milk. No discount or compensation was offered for being out of a product. My last drink was not full.

I've been coming for years. The main staff I love and adore. They listen, care, strike up conversations, just go above and beyond for me and others. Lately, a select few have just been ignorant. Example, I walk up, wait while I watch the barista complete her morning duties for five minutes, only to come over after a line has formed. After doing so and trying to ask for a drink, I'm cut off and told what I want cuz she 'remembers' me, but never remembers my name nor the drink I order. Though my drink nor name has changed in those three years, they are different each time. Don't get me wrong. I love the management, I love the core barista group, but some of the newer ones just don't know how to listen or care. read more

I love Starbucks! The coffee is amazing. Very clean and organized. Free wifi, seating indoors and out.

I will give them 2 stars because they were open and did have coffee ready. It's the slowest, rudest, worst service I have ever had, period. Sad. Nice store. Place outside to sit. My brewed coffee order was wrong and unbelievable slow. Some people were leaving. I paid for banana bread and got pumpkin. I would have exchanged but I could not wait in line again. Too bad. Bad management. read more

I frequent Starbucks all over the county and this one always seems to disappoint me. I have stood at the counter for service when there was no line and no one waited on me for several minutes. The employees hardly ever smile, and my drinks are frequently not done properly. The Starbucks on Columbia Avenue in Lancaster has the best service! read more

Convenient Starbucks location but not much seating. Not a place I can count on grabbing a coffee with a friend and having somewhere to sit.

Just stopped here after a two hour drive. Terrible latte, shots were bitter and undrinkable. Asked VERY politely for a redo, the second latte was equally as bad. Got my money back, since my friend wanted to hit the road. The young man working was not very pleasant. Lot of money for an awful drink. My advice? Go elsewhere. read more