Worst McDonalds ever! I wish I listened to the previous reviews and avoided this place. As previously stated the service is slow, that didn't really bother me. What really bothered me was biting into my burger that had two pickles and one sliver of onion and pulling out a long hair. Needless to say I chucked it out the window. They also forgot our cookies. We stared at the cashier from the drive thru window and she stared back. We waived at the girl hoping she would come over, instead she gave us the peace sign. If you're hungry avoid this place and get food at the gas station across the street. read more

We live here in Ely and really hoped once the remodel was complete that somehow the food would be better but it wasn't. You order a meal and get luke warm fries or a sandwich that tastes like it has been sitting under the lights for a good 15 or 20 mins. The meals are ridiculously over priced and the although the service itself is good the food sucks. Great drive thru cashiers can't make up for crappy, cold food. read more

McDonald's is McDonald's. Every time we pass through Ely on long drives through Nevada I stop and get breakfast at the drive through. I usually have a complex order and this place has never messed up. For first thing in the morning, the M'crackhouse is quick and efficient. read more

The food and presentation to the food was wonderful very tasteful but no Combination on the Soda I was told that it's been mentioned to the management but they will not fix the issue probly will not come here on my next travels because I know I won't have anything to drink. read more

I've had to spend a lot of time in Ely, NV and I figured the one safe and constant place to eat would be Mc Donalds. I was wrong They can't get an order right to save their lives. I think the need to hire people who can read and care about what they are doing. I don't even order special items I order straight off the the menu. The can't even do coffee right. read more

McDonald's - This is what I was served as a lg fry. The customer service is improving but they still can't get the order right. Keep trying - Burgers Near Me - Ely, Nevada

Ordered a fish sandwich and the bread was hard and stale. Definitely the worst sandwich I have had from a McDonald's. Whoever made the sandwich had to be well aware that the bread was old and stale. read more

thomas griffen is the nicest and cutest mf ever. his service was immaculate, and he was so quick at getting our order. the girl at the window there wasn't very nice tho, she smelt like fish and kept being rude to me and my fellow golf team members. i felt very very disrespected. but thomas in the other hand was completely the opposite. i think some day i would go back and like to get his cell phone number. xoxo gossip girl read more

It was not clean and the staff was not dressed properly, one lady had her butt hanging out of her pants.

Worst McDonald's ever! Waited in drive through for lonnnnng time with no one moving. Got to order and there is no soda!

Super slow service, crowded front counter with not much room to stand after placing an order, no service with a smile from employees, no greeting with a smile from employees, orders are usually screwed up so you have to check them before you leave. Food is consistent but I can only review for the breakfast items. It's McDonald's, I don't expect much from the food but at least the staff could put in some effort. read more

If you think you are going to just get a Quick bite to eat here, boy are you in for rude awakening. The service is incredibly slow and surly. On top of waiting up to Twenty minutes for your order, make sure to check to see what they forgot. I will never stop at this place again and will plan my trips to not stop in Ely all together read more

This place has super slow service. We have been through here twice in the last week and a half and noticed that they get orders wrong and take forever to get the food out to you. I would think twice about stopping at this location. read more

Glad I didn't pay attention to the reviews . We were greeted by Jesse. He took our order, brought us our food quite quickly. Food was hot, fresh and tasty. Jesse even thanked us for stopping in today. read more

Worst McDonalds I've ever been in. The counter where the drinks had dried food on it and was a mess. There were no napkins and when I asked an employee he asked the manager for keys to the storage room. The manager said "he will just have to wait". So I waited with my family until he slowly walked back and brought us some napkins. The managers attitude was angry and aggressive. I will never return to this store. read more

Writing this review as I sit in the drive through line I've been sitting in the last 45 minutes! Thought why no stop at McDonald's on our way back home... Huge mistake. Just don't. They had MAYBE 2 people working and 8-9 cars backed up in the drive through. Got to the window and the kid didn't even know what we ordered so o had to re order once I got to the window.... Took my card and ran it at the first window after they had me pull to the second window... Tea was disgusting but thankfully we were eating in a dark vehicle driving down the highway so we couldn't see if the food was as shitty as the service. read more

This place is over priced, dirty, and not good. They told me they didn't have mayo... Like really? The counters were covered in a mess and the food was about 2x normal prices. I understand it's McDonald's but damn I thought franchises existed to keep a certain standard... I guess this time it failed. read more

GROSS! Dirty and slow. I know that Ely doesn't have much to choose from so this place is always busy and a few bad reviews aren't going to steer anyone away. The only reason it gets two stars is because the employees were semi-friendly. I hate having to come here but always do when visiting because my son loves Rotten Ron's fries and this is the only place in Ely that I can get them from. read more

Worst McDonalds I've ever been to.. Food taste really old and ice machine was broken.

If there was a zero star rating, I would choose that. This is the worst McDonald's, I've ever been to. It's the only drive thru in Ely, so they don't have to work at it. Very soon a Loves truck stop is going in across the street and they will be going under. I can't believe that a McDonalds franchise doesn't have to meet some standard. Today no ice cream, ice tea, or hamburgers! seriously, no hamburgers. No Bueno. read more

Service was speedy, with a smile and delivered correctly and hot. The place was continuously being cleaned and the coffee fresh. Filled my thermos there too - yes it was trucker tested yummy coffee! Im not a fan of McDonalds in general but this place does NOT deserve the previous slams based on what I saw here, or perhaps things have changed. Either way Im adding an extra starfor the weary trucker hospitality. read more

Passing through this morning. The gals at the front were super nice. This is a newer, clean McDonald's. Just what we needed for breakfast this morning. read more

I NEVER write reviews but feel very compelled. I have given this McDonald's MULTIPLE chances to serve its purpose as a fast food restaurant. I am in no way looking for a fabulous 5 star formal dining experience, but I do however, expect hot and fast food. I just finished (and by finished I mean gave up on) a common #1 which would be a classic Big Mac meal. Fries were stone cold, burger was DRENCHED in sauce which made the bread sogging. I asked for a side of BBQ sauce which I was charged for. The man who took my order said nothing when I pulled up and really the only greet I got from him was a huge yawn. Terrible terrible terrible. All around. I don't care what you do to the outside, the inside will always be awful. Tip, if you're going to charge me for a condiment, you better make sure my food is as good as it can get. Never going back, and I highly suggest you skip this place. read more

The food is the food, but employees handling cups for drinking with their fingers inside the cup and other unsanitary things tells you they are not trained or do not care! Also, there was an employee screaming in the restaurant it's like no other McDonald's I've ever been to, the franchise owner should have this franchise taken away, embarrassing! read more

This was probably the worse McDonald's I have been to in years. 0 stars! I stopped in Ely on a trip back home and decided McDonald's was quick so it was a good option for my family. When we got to the register all the staff was in the back, which would've been fine if it wasn't for the fact they were standing around talking instead of helping. I made eye contact with 2 of the employees. I understand they have their stations they have to stay in but a simple 'we will be right with you' would've been nice. This is where the story takes a turn for the worse, after knowing we were standing there and we could see them a young lady proceeded to eat customers food before handing it out. She pulled a chicken nugget out of a box that then went in a bag and she took out. When another person made a comment about her doing it she just simply said 'I didn't do anything' while spitting chewed up chicken out (on accident but still disgusting.) and laughing like this was nothing to her. The store was pretty clean for being in a small town, soda station needed a wipe but it wasn't that bad. The registers had no drawers at 2:30 in the afternoon which is a little weird but they might of just had manager shift change. The manager took our order and was friendly, food was good and didn't take too long to get out. But I will definitely not be returning anytime (ever), and I recommend giving anywhere else a try. read more

I've literally never waited longer for fast food in my life! 27 minutes and counting... HORRIBLE!

Horrible service. Long lines at the order kiosk and they had the nerve to tell me that we had to use it. My reply.. was that I didn't work at McDonalds and unless they were giving me a discount to do their job, he would take my order. After much grumbling, he finally agreed. We are just driving through by if this is the new rules for McDonald's then we will not be a patron much longer. read more

Sorry to do this but the hours are wrong I came in at 1135 and no one said anything so I called the store and the gentleman in the back informed me that they close at 11. If I would've known this earlier I would've came in at 1030 but the yelp and google both said 24/7. Kind of bummed out I didn't get food here awe well dennys down the street is open 24/7 if you need food go here read more

Worst McDonalds I have ever been in - I feel bad for the people of Ely. Bathrooms were disgusting - no soap and the dispenser was pulled off the wall, paper towel was open and all over, garbage everywhere. Floor in the restaurant was filthy. Food was slapped together - fries were awful - can't believe you can mess up McDonalds that bad!!! read more

The food was terrible. When i went there my hamburger was not cooked all the way and was cold in the center. The fries were awful also and cold. Service is very slow here and most of the employees seem unhappy and confused. Never seemed to get the orders correct here either. read more

Usually pretty good food and service. It's McDonald's as usual. My most recent trip in was unpleasant. The children's play area was freezing and an employee decided to step between me and the counter so she could argue with her manager. I'm a local resident and have visited many times. The service and food is always about average, about 1/3 of the time they forget something in my order. read more

Dirty. Food was cold. Found a hair on my burger. Drink machine wasn't working and they told us that after we bought a drink. Doesn't even deserve one star. So gross. There is no way they are passing the health inspection. read more

Where to start. It started off good, ordered 2 meals and a hot chocolate. I'm waiting for the order when my wife comes out with a disgusting look on her face and points at the worker emptying the garbage. Later she tells me she walked out of the bathroom without washing her hands. By this time we have the food and she didn't go straight to the kitchen, but still, WASH YOUR HANDS! Hopefully she washed her hands after touching the garbage. The only thing missing is "HOT" chocolate. We get it and it is more cold than warm and tasted like dirty water. The cream on top has black spots (coffee grounds?). When we say something, they all look at each other and shrug their shoulders. OK, give us our money back. Have them put the $2.49 back on the credit card. Then we are told it will cost $5 for the refund. Wow! We left without the refund. Headed out of town and open the burgers, the worst McD burgers I've had. The buns were stale and the burgers were like cardboard. Fries were cold. The diet coke was the only thing we ate. read more

How can a McDonald's be bad?? We received our good but had to wait for our latte , we watched her basically pour milk into black coffee. By the time we got it our good was cold . Went here thinking it would be a notch above the hotel breakfast, wrong. read more

Worst McDonald's restaurant I have been to in a long time. As soon as we walked in we were greeted by an extremely cold, filthy dinning room. We had to clean our own table before we sat. The manager was extremely rude when I pointed out that they were out of sweet tea and ketchup saying only "sorry dude" Well I'm not your dude! Don't know if this restaurant is corporately owned or a franchise, but somebody needs to get this amateur crew in shape. Manager also needs to wear long sleeve shirts, no way I let a food service employee work with full sleeves (tatoos) fully visible on both arms. read more

The new owners of this franchise have taken great steps to improve this place over the last couple of years, having almost lost the franchise a while back for such bad service under the previous owners who lived out of town and never had anything to do with the place. But don't be suprised if the AC in the play area is out in the summer and it's 125 degrees in there. That's normal here. Food is no different than any other McD's. And if they tell you the McCafe is not working it's because not all of them know how to work the automated espresso machine. read more

I have a hard time believing that you can get a basic hamburger wrong as many times as these people do. I have had the privilege of living in the middle of no where for nearly two years now and can't understand how a basic order of "Ketchup and Mayo ONLY" could be so ridiculously difficult. I've gone here before attempting to get a large order of several different sandwiches and ended up going back inside 4 times, still leaving with a randomly placed snack wrap in my bag. They forget time and time again to put the cookies in my bag and constantly run out of just about EVERYTHING I order on a regular basis. It's McDonald for Christs sakes, you only sell so many items. The only warning I can give to anyone passing through Ely is: Don't expect a large order to be correct and don't expect any special items to be the way you ordered them. Just grab your drinks and run like the wind to the next major town! Unless you have youngin with you, then the play place is a good deal. (Which appears to have been down graded recently to about a quarter of it's original size) read more

by far the worst McDonald's ive been too.. the last few times ive been there my food has been cold/old even after i have asked to make my food fresh and hot.. customer service sucks, no one ever smiles or greets!! read more