McDonald's in Cimarron is in a great location and has become one of my favorite stops to start the day. Carmen always welcomes me with a huge smile and makes sure I get a fresh, hot coffee--exactly what I need in the morning! The restaurant is convenient, friendly, and has a great atmosphere. And right now, the Hello Kitty & Friends rewards are an especially fun bonus for the children. read more

See all

I don't frequently go to this McDonalds because of the congested area it's located at but every time I do end up going they always forget something from my order. It's partially my fault for not checking but why is it that every time they serve me something it's always forgotten? The workers are kind and friendly but it's frustrating to go home and find out that I'm missing something that I payed for. read more

Yea in the morning quick service, soon as it comes to the night shift it sucks ass they take 30 min just so you can leave they need better management fr food don't even come fresh bc of all the waiting you do , they are lazy and poor customer service!! read more

I honestly wish I could rate lower. I sat for almost an hour and a half waiting on my food while I watched MULTIPLE cars be served no problem. not only that, but I proceeded to watch more than 10 cars leave the line after ordering. Not to mention hearing the staff inside laughing and observ them horse around?? No wonder my food wasn't handed out to me in a timely manner. literally RIDICULOUS. DO NOT COME HERE. read more

They don't clean or stock the bathrooms, so I can only imagine how dirty the kitchen is. Bathrooms have pee on the floor. Toilets are nasty. The sink always has boogers and loogies in it. No paper towels. And when they have paper towels, the machine gives u a tiny piece of paper lol. Ya'll gotta step it up and start cleaning those bathroom every 30 min because they're tragic. read more

This fries are so good The lady was so nice Need to go there again go get your fries Place was clean read more

McDonald's - Mmmm yumy - Coffee & Tea Near Me - El Paso, Texas

person taking the order not qualified to operate a potato gun. told us that the mcnugget meal doesn't come with drink and basically refused to take the cheese off two burgers. sat there for like 15 minutes while he was trying to take the cheese off the burgers. horrible experience all around. read more

Had another good experience at McDonalds. This time around we decided to eat inside to just enjoy the night! I am glad to see that our location has those ordering stations! No complaints here! Also a huge note, the bathrooms were spot less which is always a concern when coming to places like McDonalds! read more

See all

On this particular day, I was just wanting a McDonalds burger. Drive through is always a plus. The menu board was easy to read and the food came out quickly. It was tasty and just as I anticipated. I did like the plastic bag that contains your napkins and straw- but there was no ketchup and they did not ask me if I wanted any either. I don't usually eat fast food, so I don't know if condiments are going to be doled out on a you need to ask for it basis. The operation was smooth and I am glad for businesses in El Paso. read more

McDonald's - Coffee & Tea Near Me - El Paso, Texas

Terrible drive thru service. Ordered online--went through drive thru speaker no one answered despite me being there for a while. I proceeded to the next window waited another while there, the person in the window didn't confirm my order, so I went to the next window and they were clueless about my order. This is not the first time it happens, this location always messes up my orders. read more

Bad folks and wrong food. And they claim they work 24hours, but they close at 10. Dirty tables and everything. read more

Messed up my order at the first window , corrected it, paid and then got shorted my food at the pickup window .couldn't understand what the girl was saying and then she just said never mind . So $15 bucks and a long wait in line just to not get my complete order . I'm always having issues at McDonald's read more

McDonald's - a receipt with a hand holding a cell phone - Coffee & Tea Near Me - El Paso, Texas

Worst experience yet this evening (June 2, 2023). Left me in carside service from 909 pm until 924 pm, I decided to walk-in and speak with a manager. I used the app and put in a mobile order. Manager said nothing to apologize but filled the order. They put spicy chicken nuggets in Happy meal! For a toddler. Dont use the app, the priority service is in the drive thru. Not gonna fall for that lousy excuse for service flow management again. 14 cars in drive thru got their order before I got out of the car and had to walk from curbside to the counter. The app told me to "Enjoy my order" which tells me either they gave my order to someone else or they deleted the order. Disappointing experience and shows a disregard for customer service, poor management and lack of leadership to get the job done. The kitchen was even packed with what appeared to be a full staff, that's the worst predicament. No one is tracking curbside order completions. read more

McDonald's - Verified curbside order receipt. - Coffee & Tea Near Me - El Paso, Texas

I've ordered Uber eats from this location several times. My order always arrives super hot fresh and correct. They provide all the needed extra items like napkins and sauce without needing to request it. I have no complaints and love the convince and speed of this restaurant read more

Horrible customer service from a manger they said their name was letty. I had tried to get an order from doordash and they said they did have the order at first but when I came to the window they said they did not have it. Letty proceeded to call me an idiot and "why are you trying so hard when all you are is a driver for doordash." Never coming again. read more

good food. Nice ice cream. The place had a little mold but that's expected. Will come back.

Missing half the bun on my sandwich asked for it plain, bread and meat, simple right? Nope They couldn't even do that. They put what looked like extra mayo while sandwich missing the bottom bun read more

McDonald's - a hot dog and french fries - Coffee & Tea Near Me - El Paso, Texas

Normally I wouldn't even review a McDonald's because, well, it's McDonald's they're basically all the same... But, unfortunately, this McDonald's experience deserves a review. My son and I went through the drive thru and had to sit and wait for our food for quite some time. Which I was completely fine with because I thought, "hey, if we're waiting this long at least we know our food is going to be fresh" and I couldn't have been more wrong. I got the two cheeseburger meal - I ate one cheeseburger and it was okay, the other one and my large fry was inedible and went in the trash. My son got the chicken nugget kids meal - half of his chicken nuggets were gross and his fries were the same as mine. read more

The service is amazing and the staff is awesome! But the burgers tasted a bit funny, salty and a bit weird but the WiFi works and the staff is amazing so give it a try read more

Well here we are again 1245 on a Saturday and this McDonald's still can't keep up with the demand ordered just a simple quarter pounder w cheese medium with Dr Pepper and told to go wait after the 2 cars in fro t were told to go to drive thru wait location ahead of me. Waited 5 minutes before receiving food read more

They never fail to forget something or get my order wrong. Sloppy management is probably to blame. Embarrassing that every time I stop I always have an issue. read more

I've been coming here for months on Saturday mornings and have to say that the staff goes above and beyond coming around and taking care of customers in the dining area. Orders have been accurate, timely and good. No complaints and I appreciate the customer service. read more

What horrible customer service when even one of the managers doesn't know their specials. Went in for a quick bite with my family. I ordered for myself the $3 bundle of 6 nuggets and small fries, husband and kids got meal combos (ordered with a cashier not stupid kiosks) Well when our order came, we were missing my small fries and my daughter went and manager and she told her they only charged us nuggets because there wasn't a bundle deal. I was like ok, but I know I saw it on the board. Well the fam wanted dessert so I went to get them apple pies. We waited a while and at that point I talked to manager to tell her the $3 bundle was what I had ordered and she should know her specials better. So I take the tray with the apple pies, which should have been 3 and only have 2 on the tray. While I was talking to manager, another employee comes and gets one of my pies to give it to the drive thru. They said I had to wait another 7 minutes for the pie. I told them to just give me my money back. Don't know what kind of Mickey Mouse operation they are running. My expectations aren't set high for McDonald's, but this was a pretty bad experience. read more