I am not sure what is going on with this location. The service is extremely slow. There is no manager to be found. All the people working were speaking Spanish. I placed a mobile order. From previous experience I pressed "I am already there" a mile away. I still had to wait 7 minutes inside the store for my order. No one came to the front to ask what is my name or order number. They were all back there running around. There needs to be a manager to man the front. Several other customers were actually waiting to order food. This location has always been bad, but I think it is getting worse. Will avoid this location at all cost. read more

I gotta admit I like this one over others as they actually have the soda machine accessible as well as paper napkins and straws, other McDonalds hide it behind that counter. The interior is like most modern McDonald's but I like the seating here a tad more. read more

When you go to a fast food place like McDonald's, you don't really expect much of a service, especially since most places now want you to place your order via a Kiosk. That's exactly what I did. I went in with my parents, ordered via Kiosk, told in that we were dining in and waited for them to bring us the food. It came within 5 minutes. We ordered the Sausage Egg McMuffin, which was good. My mom and dad ordered the Caramel Frappe, which tasted as expected. I had a medium orange juice for the drink. The place was clean and bright so that's a plus. We'll go back if the mood hits us. read more

This place is a customer service nightmare. Rude, unprofessional and lacks proper supervision of staff

Called ahead to ask which hello kitty x Godzilla toy they had. They said they had number 2 available and that's the last one I needed for my collection. When I get there I order my happy meal and get number 1 which I already had 2 of. I went up to the counter to ask to switch it out and they said that was the only number they had. I tried explaining that I called before and they said they had number 2. All she said was "no sorry" read more

Very inconsistent. Sometimes they serve breakfast after 11, sometimes they do not. Staff does not seem to care much about the place as there's trash in the parking lot. None of the employees are happy to be there. Extremely slow service for a fast food place. Highly recommend taking the extra 5 minutes and going down the road to the Florham Park McDonalds, they serve breakfast all day, their ice cream machines never broken, and the fries are always hot over there, and the staff is smiling read more

I went to this McDonald's to order breakfast on my way to work. Time was of the essence. I ordered at the drive up and told them that I had a paper coupon for buy one breakfast sandwich and get one free. I drove up to the window and they wouldn't accept the coupon. I had used the very same type of coupon at this and many other McDonalds in the past without a problem. They brought a manager over. She didn't speak a word of English! Do I have to learn Spanish to get an explanation? I went to another McDonald's and they took my coupon without any problem. I will NEVER go back to the East Hanover location again (unless I can bring a translator with me). read more

I have been to this McDonalds several times. Each time was fine without incident. However, tonight I met Vanessa, the front desk manager/cashier. Clearly customer service is not her specialty. She is rude, arrogant distracted and would be better served cleaning toilets. I read the Cottrell Family(the owners of this McDonalds) cares about customer service. Well, apparently Vanessa was out the during the customer service class. We won't be back... read more

So far everything has gone satisfactory. I don't often order more than cheeseburgers/quarter founders, and sodas occasionally chicken strips. read more

ZERO Stars!! Less than a middle of the road McDonald's which is probably where alot of their food ends up. The drive thru here is a total Cluster Flux and is only outmatched by it's unbelievable lack of ANY and ALL quality control. The nasty number 7 meal which I ordered was not properly cooked and subsequently ripped through Me like some terrible tornado which left a path of gut borne destruction in it's wake. It wasn't pretty. I don't write too many one star reviews so when I do it's usually because the business is so freaking substandard that it warrants public notification.   Gotta say that this wouldn't be a place that I would EVER feel the need to return to. If You're unfortunate enough to eat here I wish You Good Luck & Godspeed!! read more

McDonald's - Nasty number 7 meal, I Got SICK From This - Fast Food Near Me - East Hanover, New Jersey

I haven't had a McRib since I was a kid so I figured I'd try one. It wasn't terrible. It was about 5$. If they had a 2-for-5 special or something than maybe I would get another one in my lifetime, but I really have no idea why somebody would spend 5$ for this sandwich when you can bet a much bigger and better sandwich elsewhere. It's like a microwaved low quality pork patty with basic BBQ sauce, pickles and onions on a basic bun. I also got a Big Mac and it was phenomenal. I am pretty certain that they are putting an addictive substance in their Big Macs because I cannot stop going back. The drive through line was pretty big but moved quickly. This McDonald's gets busy but they handle it well. My food was hot, probably fresh out the microwave. The service at this McDonald's is always good as well. I don't know if it's me, but it seems like the prices have been going up. How and why did I spend 12$? I'm going to food rehab and gonna try and kick my Big Mac addiction. read more

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Very inefficient. The young man at drive thru window giving out the food tells people aggressively to pull to the side and then promptly forgets about their orders. He should be removed immediately. read more

I am in the area for business and just needed a quick lunch. I used mobile order for this order: 1) Quick and painless ordering using the app. I was already in the parking lot when I placed my order. 2) Speed of order. I waited for less than 3 minutes, having placed the order mere moments prior. 3) Food. Probably best McDonalds order, ever. Fries were fresh, cooked right then. Chicken was great. My coffee was prepared exactly as I asked. I did not go inside so I cannot speak of the ambiance but customer service was great and I would definitely give them an all around A. Thanks for a great, quick lunch. read more

Walked into this McDonald's, not equipped with the digital order screens, but big LCD menus, a long drink counter (with little areas for trash, which is a nice touch since oftentimes they don't have a place for straw paper) and the materials maybe one generation behind the very newest McDonalds have. Clean tables and counter. Service was a little backed up (the manager was a little stressed), but they were reasonably efficient. One good sign: the chicken tenders were not dry (fresher than average). read more

McDonald's - Fast Food Near Me - East Hanover, New Jersey

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Insanely slow. Dont know why this location thinks they can handle two drive thru lines to order. I ordered a happy meal with nuggets, 10 piece nuggets, mcrib and a double 1/4 no bun add lettuce and Mac sauce. I got home with no nuggets. My kids thank you. read more

I'm not a fan of McDonald's. I'm not a health nut or anything, but I've gotten to the point in my life where if I'm gonna have a burger I will try to get a good burger. That said, sometimes crap happens and you end up at a fast food joint. I had a Big Mac and fries and my daughter had chicken McNuggets, fries and a shake. It's a McDonalds and the consistent food is why people go. Service was ok...No kiosks yet...food was fine. read more

Ordered through DoorDash. Quarter ponders too oil, bun was wet and fries were over cooked. DoorDash was able to send me another order. 2nd orders waiter ponder still taste bad and fries were not fully cooked. Avoid this store! read more

Inside service is terrible. Very rude manager. Only interested in helping drive thru customers.

Last night, 12/12/2021 at approx 7pm, from an 8 month pregnant lady with a 3 year old toddler and an even hangrier husband: after waiting in a long drive-thru line and giving our entire order, we go to add fries to order they said "they ran out of fries". HOW DOES MCDONALDS RUN OUT OF FRIES!?!!!? I've never heard of that in my 33 years of existence and neither has my mother in her 60 years on this earth. Get it together East Hanover McDonald's (and maybe tell people before they order or put a sign up before people waste their time sitting in line or giving their order). read more

I went to this McDonald's late at night to pick up a mobile order that consisted of 4 meals, and a 20 piece. I only received 3 out of 4 meals. I was missing a large Big Mac meal with a large sprite no ice. The rest of the food was fine but became cold when I had to return to get my Big Mac meal. The first time I went there the person in the drive through wasn't polite and didn't ask if I was using the mobile app. At the second window the food was handed to us and nothing was reviewed and confirmed. When I realized we were missing phone I called and was helped but during the phone call I was being ignored while the person who picked up talked to a coworker. He gave me two options to come pick up my sandwich or to come back the next day to receive a refund. I do not understand why I couldn't recurve a refund that day thankfully that is not what I wanted. The second time I went back we went through the drive through and it was just as impolite as the first time and when I arrived at the second window I waited for a considerable amount of time before I was helped. I was given my order but it was still incorrect I was missing my drink. And during this exchange there agin was no confirmation, the person was impolite, and we could see as he was talking to coworkers rather than helping us. We received no apology or compensation for our troubles despite being reasonable because I have worked at McDonald's and understand the difficulties. And because of my previous experience I also know that this was completely unacceptable . read more

I'm giving this place 2 stars because they seem to randomly close at night. It says 24 hours but it's not even close. I've been here at 1 AM and it was already closed. There is really no consistency with their late night hours. How hard could it be to get that straightened out? read more

McDonald's - #winning - Fast Food Near Me - East Hanover, New Jersey

To the owners ....find out who was working today taking the orders on January 16th at 5:40 pm. I went to the drive thru and ordered a kids meal. Cheeseburger only ketchup. On the screen comes up no meat, no onion, no pickles. I said this makes no sense. I want a cheese burger with only ketchup. You can't make this stuff up. I was given bread with cheese and ketchup. Give me a break. I even corrected the girl. By the wAy never received apple slices either. They had one job to do and can't get A simple order right Shame on read more

Let's talk about how it's not 24 hours like RIGHT NOW........... called... drove through. AKA false advertisement. I gave two stars because burgers are aiiiight. read more

Got home last night to find my entire order wasn't in the bag and this was after waiting a significant amount of time at the drive thru. It had been a while since I had been there because something similar happened. I guess some things don't change. read more

SO went to go get a hamburger from Mcdonalds ( I know its a far fetched idea) and they can't cook any meat? THE "grill is down" ALL YOU DO IS MAKE HAMBURGERS - THATS IT - it can't even do the 1 thing you are know for? WTF???? This place sucks! TRust me when I tell you that if they had always been awesome except for this one thing - then I would never write this - but its just a string of bad things with this place. UNREAL BS read more

Little disappointed in the service... young woman working the drive thru wouldn't take the time after I kindly asked to check if she could exchange the happy meal toy for my daughter being she already had that one read more

Best McDonald's ever!! Multiple times I have been here, and for a fast food place it's the workers are the nicest, happiest and most accommodating! I went this morning, 2 days before Christmas, where everyone around has been rude and rushing, and I left with a new found smile on my face! The drive thru ladies were amazing! It shows that it's the little things that can change someone's day read more

This is the dirtiest fast food restaurant I have ever been in. I felt guilty eating a burger because I'm on a diet, but I felt even worse trying to bite into the burger while gnats were flying around the bun. We had to move to another table, but when we moved to another table a huge dragon fly was belly up fighting for its life in the seat next to me. Gross me out! This place needs an exterminator! Food for thought... if there's bugs in the dining room I can't imagine what's in the kitchen. Never again!!! I'll have to stick to my diet for sure now. read more

I frequent this McDonald's as it's near my workplace. Cashiers/servers are always friendly and exhibit great customer service. Always a pleasant experience and highly recommend it!! read more

This was disgusting I ordered a cheeseburger with only chees and they put Cheese burger No cheese no pickle etc. read more

The worst 24 hour McDonald's in New Jersey. After going to this place on and off my entire life, this place has consistently had the worst service imaginable. If it's past 11pm, don't even think about going because you will end up waiting in line for 10 minutes... and that's with no one in front of you. The night shift staff, (which apparently is always 1-2 people,) have absolutely no concept of respect or efficiency for the job. The people who work there can barely speak english and have a moody attitudes. A woman there who will remain nameless, always has actual dirt or food on her hands, I still can't figure out what it is. Anyways, if you have been here after 1am, you know exactly what I am talking about. read more

McD's website says this is a 24h location. I wanted a cheeseburger at 3 am, went to get it- all the lights were off, the sign was off, and it was pretty apparent that nobody was serving any late-night cheeseburgers. They should probably fix that. Other times I've eaten here, the food's been average, the staff is disinterested, and the wait time is kind of ridiculous- 15 minutes for two orders when no one else is in there? That's not quite "fast" food; I coulda gone to a diner for the time & price, and next time, I will. read more

Fast, simple, easy, convenient, accurate, clean, friendly, organized, perfect basic fast food! I like this McDonald's location (plus free wifi) read more

I usually go to mcdonalds for food, maybe 3-4 times a week. Usually in the middle of the night. It's pretty much bad all the time with some exceptions, but either way it's quick and I don't have a choice usually. I ask for hamburgers with no cheese, and after the cashier confirms "no cheese" They put cheese on the burgers...pretty much everytime. I've gone around 1-3am sometimes and usually they'll say "cash only" which shouldn't be policy for a 24 hour restaurant. There's absolutely no reason I shouldn't be allowed to use my card. And that's not all.... I went there last week around 330am and they were open, but weren't serving anything. I asked for my normal burgers and fries and they said they can't... So I asked for hot cakes, "we can't", asked what they could make and they said we can't make anything except drinks. Whyyyyyyyyyy??? read more

Super rude employees. I'm always being nice, but of them that worked there that day were really rude. One of them rolled their eyes when I asked for extra fries read more

This review is based on a drivethrough experience. I'm not sure what happened but I ordered water and breakfast. Paid for it and when I get to the pick up window, I am given the water and told that the car ahead of me got the rest of my order. I'm sorry...how are you so dense as to give someone else's food to the car ahead of them. The lady said that the guy in front of me said he was with me so he could be given the food. It is McD's responsibility to realize that someone can leave with another person's food by allowing this to happen. So I ended up having to wait an extra 20 min just to get my food. This is just poor judgment on their part. The food was typical McD's but this experience makes me not want to visit again. read more

Half the stuff I wanted they "didn't have", the guy was on the phone when we pulled to the window and asked us to "hold on" and then didn't give us the right change. Screw this McD's location! Terrible. read more

Unbelievable horrible service. 10 minuets for two egg McMuffins. Not even an apology. Nobody in the place 5:45 AM.

This is the only 24hr McDonald's near me. Its fine during the day, but after midnight they turn into the slooooowest most forgetful fast food place ever. Get it together please. read more

Hands down one of the worst McDonald's in the entire chain. Ownership, management and staff are clueless at best. Avoid this location at all cost. Took me years of terrible service to move to a different location. It's a mike from my house and I'll drive 10 miles to go to a different shore. Avoid, Avoid, Avoid. read more