This is the nearest McDonald's to where I live, so I've been often. I truly appreciate the friendliness of the staff working the drive-thru and the lobby. Honestly, it sets this location apart, which can be a challenge for a food chain. Today in particular we came in to snag some grub after a long morning run, but the self-order kiosk did something wonky with the coupon on my app. I was reluctant to make a fuss, but I went up to the counter and the employee was very understanding and helpful and was able to implement the coupon just fine for me. I really appreciated this stress-free interaction. Bonus points, the food was hot and fresh and delicious as it usually is! The inside is modernized and clean. The bathroom is clean. The drive-thru, when I utilize that, is always efficient and easy. I see a lot of negative reviews for this joint. Idk, to me this place is doing it all right! Thank you, staff members, for always being there to satisfy my craving for french fries and nuggets, lol! read more

My rating deviates for what other Yelpers have said about McDonald's. I don't frequent McDonald's much when I'm stateside. In fact, this visit was my fourth visit to a McDonald's stateside. Coincidentally, all four McD's visits have been in Minnesota. I'd say that roughly half a year ago, I downloaded the McD's app to order food. It gets a bit confusing when I get notifications on my phone and I can't tell if it's for McD's Canada or the US. The difference between the two apps when you look at the icons is that the Canada one has a maple leaf. The US one only features the golden arches. Anyway, I got a notification saying that nearly 3,000 points were about to expire. Oh, no. I needed to use them up before May hit. I had just finished doing some grocery shopping at Trader Joe's in Eagan. It was the perfect time to grab some dinner from McD's. I did a search on the McD's app and found one that was less than a kilometre away. It's a few blocks west of Trader Joe's. Cool! I ordered the following items: - Large iced sugar-free vanilla coffee (free with points redemption) - McChicken - McDouble - Strawberry shortcake McFlurry The strawberry shortcake McFlurry is here for a limited time. I love strawberry shortcake, so I had to try it. This McD's is the nicest one that I have ever been to stateside. I like the trees and benches where you can dine out on a warm day. I went through the drive-thru. It's one lane. There were a few cars ahead of mine, but things moved well. I got a nice woman at the order area. I stated my order code. She found it. All details were shown on the screen. I had paid in advance, so all was great. There are two windows to pick up your order. The first window is your go-to window. I got my McFlurry and sandwiches. It took longer to make my iced coffee, so I was asked to pull up to the second window. Sure enough, my iced coffee took a good five minutes to make. I forgot that large means extremely massive stateside. I thanked the lovely woman and drove off with my dinner. At my hotel room, I chowed down. It boggles my mind how cheap food is a McD's in the States. Getting a McChicken for $2 is unheard of. Let's start with my sugar-free iced vanilla coffee. I love that you can get sugar-free vanilla syrup in your drink. This drink was awesome. I'm not a regular coffee drinker, but I do like coffee beverages with flavour. This one had the perfect vanilla flavour that cut down the coffee taste that I can't drink on its own. This drink has milk in it. I hope that there will be dairy-free options down the road. I was impressed at how yummy my iced coffee was. It was massive! I'll take it when my beverage is free. Here's my interesting take on chicken sandwiches. McD's in Canada have better McCrispy and McChicken sandwiches. It's the special mayo that elevates these sandwiches. Stateside, McD's finally renamed the old Crispy Chicken sandwich to McCrispy. The McCrispy sandwich stateside is dry and does not have any sauce or mayo. I don't get it. My McChicken sandwich had mayo with no taste. The chicken was seasoned, but it tasted bland, especially with the shredded iceberg lettuce and plain bun. The McDouble is the same on both sides of the border. The beef was seasoned nicely. It had cheese, pickles, mustard, ketchup, and onions. I liked this sandwich better than the McChicken. When I looked at the photo of the strawberry shortcake McFlurry on the app, the strawberry shortcake flavouring was layered with the vanilla soft serve. When I got my McFlurry, it was essentially vanilla soft serve with strawberry shortcake topping and flavouring on top. I would have preferred layering. Instead, I tried my best to mix everything up in my McFlurry. Other than the lack of layering (false marketing, folks), I liked this McFlurry. You got crispy strawberry shortcake bits that tasted so good. The vanilla soft serve was cold and creamy. If I crave McDonald's or want another iced coffee, I'd come here. Staff were nice. I'd avoid the McChicken, but I'd certainly get all other items again. (133) read more

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I would do 0 stars if I could. starting off first, I had to repeat my order multiple times. I asked for a carmel frappe and they did not add it to the order. they did not mention the total cost of my order at the end of it.( you guys usall are supposed to do that. they gave me cold unsalted fries and a employee took my phone to pay in the back then made me pull up to a second window and did not give me my phone. I had to go inside to go get my phone back. read more

amazing crew , fast & warm Food ! love this place . I recommend coming here plus it's cheap lol read more

We all love mcdonalds, but this one was quite disappointing. I waited in the drive through line for over 10 mins without it moving. I am not sure if there was a problem with another customers order or what, but the line barely moved. I had mobile ordered ahead and couldn't find the curbside spots. I suspected the drive through to go fast but I was left proven incorrect. Unfortunately I was between cars so exiting was not a option and it took about 25 mins from entering the drive through line to getting my food which is absolutely astronomical and very not like mcdonalds. This location is in need of some big help on their efficiency process' read more

Burnt nuggets. I used to work for McDonald's for a couple years I know exactly what they did at 11pm. They had the cold old nuggets put them in the fryer and handed them to me. I was parked. Thinking it's late they're gonna make them fresh to have little waste. It's late I get it, but my family has had a shitty day. Our dog died unexpectedly and we just needed some comfort. My kids kept saying they didn't taste right. I didn't notice until I sat down and started eating. They taste burnt, you can't expect much from fast food but damn there needs to be some level of decency. read more

McDonald's - 10 pc. Chicken McNuggets Meal - Burgers Near Me - Eagan, Minnesota

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I agree with every 1 star review and all the ZERO star reviews that couldn't make the list because you can't give no stars (something Yelp needs to fix) but I have to add one more complaint and this is one McDonalds should take very seriously, especially in the FRAGILE world of food service today! THEFT! It's bad enough customers have to deal with laziness, indifference, disorganization and racism to get a freaking hamburger but when the employees target customers to steal money, that is no longer a complaint, that is a crime! This McDonalds is known for shortchanging customers regularly or shorting their food that was paid for which they can ring up as is mistake or return so they are not only ripping off customers but the business ................ THAT'S YOU McDonalds!!!!!!!!! They treat theft like so many others in they count or bank on the percentage of people just brushing it off, I mean you're shorted a dollar or two here or there, for many if not most, it's not worth the trouble or your time to go back and complain and those who do, well........... Hey sorry, we were busy, I wasn't paying attention, mistakes happen, I apologize! Yeah, it's that simple and I'm sure corporate or managers say the same thing, but the end result is they pocket probably 70%-80% of these infractions and walk out with a smile until they come back to work the next day and do it again. I personally am done with fast food and will never go through a drive thru again (except for coffee) and I know that is not an option for a lot of people but I think people should know these things and if you have every experienced it, please do as I am and let the powers that be know as well because one voice on social media today is less than a whisper but many voices can make a change, we have seen it before. Thanks for your time. read more

For 1 They throw my fries upside down in bag For 2 I wanted Mac sauce on side but doesn't give you the option online to order so I ask for a side they make a big deal I so I offer to pay for side of Mac sauce the lady who was a manager was awfully rude. For 3 Feels very racist of a Mexican woman to treat and talk to a Mexican American woman the way she does. For 4 I don't care how much my son wants McDonald's I will never support such a horrible restaurant ever again. For 5 Im from out of town and this was not the first time I've had a issue with this place read more

McDonald's - Mac sauce spilled in bag - Burgers Near Me - Eagan, Minnesota

This McDonald's is THE WORST! I have had manyyyyy issues here but I won't even bother getting into detail about them. I am honestly in disbelief that this location is still up and running bc not only is the food quality TERRIBLE but so is their customers service! Please, do not come here there are plenty of other McDonald's that serve decent food and have better customer service :) read more

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This location only runs smoothly if a manager is taking orders and/or working window because the rest of the staff either doesn't know english or is just straight up rude. They have hired a ton of new staff that has been slowing down progress. the fries are never fully filled and they run out of things often. read more

It's McDonalds, can it really be higher than 3 stars??? I usually just hit up redbox and leave although the aroma of fried calories does tempt sometimes. This location is cool because it has a Redbox and play area, just in case you have kids that you want to exercise off that happy meal. read more

They keep forgetting parts of my order. Then they act like I'm lying when I tell them. Like, I have a receipt so chill out.

Greasy and addicting. Today seemed that the hash browns were soaked in more oil than normal. That means 75 napkin rub down instead of 10. Them hash browns were screaming... Soak me up baby! While I was patting down the deliciousness of what will eventually be my future heart attack my fingers had enough grease on them I could light them on fire and use it as a candle for my adventures of getting back to work. I played the McDonald's monopoly and of course got Marvin gardens 4 times. What a great feeling. While playing the game in Boston I received park place. We all know board walk is no where to be found. So my pursuit of living a healthy lifestyle continues. No more bacon egg and cheese bagels. No more hash browns before 10:30am. No more large OJ with a cup of ice. read more

McDonald's - Burgers Near Me - Eagan, Minnesota

The food was fantastic! I had the chicken nuggets and they were crispy and delicious! The only thing to complain about is I ordered a 6 piece and it only came with 5. But besides that I would definitely come again! read more

SLUSHIES ARE TOXIC DO NOT ORDER THE PINK LEMONADE SLUSHY, Me and a friend thought it would be good to try them - but when we got them it was just chopped ice dumped in a pink syrup that tasted more like sugar than it did lemonade. All in all they didn't taste horrible - but about an hour after we both started to feel really sick. *to spare you the details*, it messed us up. Later we were looking at the leftover drink (we only drank half) and we saw a weird floaty gelatinous substance. To say the least, these will make you spill your cookies. 0/10 would not recommend read more

Well.... 3 more orders All missing or wrong Today. Same. Wrong order. Hard to double check an order IN the drive thru. Add keep food warm? Pretty sure with TWO WINDOWS AND NO ONE IN LINE -it cant b that hard to b sure my TWO SANDWICH order was correct. Possible? It is here 100% of the time wrong So "a" for the worst I will write corporate everytime-encourage the same. read more

This is the absolute worst McDonald's in the state. I have never had an order come out correct or warm ..the employees do not understand how to do their jobs and will say things aren't available. (Like a mcchicken meal? You don't have that really ?) I worked at McDonald's for 3 years when I was in highschool. It's not hard, special needs people can do it and in my experience, do it a lot better than the staff here. The employees are lazy, rude and not trained well. Doesn't matter what time you go. Morning or night this place can't get it together read more

Came here earlier and theyhad absolutely no salt on the fries sounds like a dumb complaint but to me it's a big one cuz I'm paying over $3 for a fry here anyway called and complained and they are fixing the problem in fact they are giving me a $13 New order so I am pretty happy with these guys right now read more

I went there too get some hash browns for my and those came out totally fine but... I tried to order a damn frappe and they said the machine wasn't working like really dude why does this crap always seem to happen and McDonald's and only McDonalds I almost forgot... I orders a 6 piece nugget meal and they forgot the damn fries read more

If they have negative points I would definitely give it to this place. I have twin 7 year olds that like McD's and I live a block from this one. We have been here 10 times and had problem 9 out of 10! times. I know it is my fault for coming back to such a nightmare every time but the only reason this place survives is their location with nothing else around them. 3 times out 10 they did not have kids meals toys. Let's be honest- they reason kids like this place! Several times they had no ketchup. Ask Out of napkins and straws twice. Screwed up the order 6 out of 10 times. Whoever this franchisee is they have a great location but that is it. You are losing great customers like me and many, many others due to how portly this store is run. A few of us let others know but for everyone of us who take the time to warm others their thousands of others that are as out off about this place but no not let it be known. read more

This McDonald's is currently undergoing an entire demolition and will be closed for an unknown amount of time after the restraunt caught on fire earlier today caused by a spark. read more

I don't usually comment but this time I just have to. I placed a rather normal order (no additions or alterations) for 1 meal, 2 sandwiches and 2 hash browns plus a coffee at the drive through. It took me at least 5 minutes to get the order taker to understand that no, I didn't want iced coffee or carmel coffee, just plain coffee with sugar and cream. When I got to the payment window, I verified my order because I was sure it was wrong. The order was verified. The amount seemed a little low, but I moved on to the pick up window anyway. At the pick up window, one look at the size of the bag told me they hadn't gotten the order right. I finally gave up and drove away with only 2 breakfasts when I had wanted 3. Makes me not want to return to this store. Not to mention, you can't walk into the store and place an order with a person face-to-face - you have to use the kiosk. I have a decent grasp of technology, but I can never find what I want on their kiosk. So, guess McDonalds is off the menu for a while. At least at this location. read more

Vey slowwwww! I waited for any hour and never got my order... I thought this is an fast restaurant

Absolutely horrible fast food restaurant, I mean every time I come to this McDonald's ALL of the employees are rude, have no customer service skills! Won't be coming back here, whatsoever. read more

Complete rebuild and still b-a-d. Two drive-through lanes - waited at one for 10 minutes before being told to drive ahead and give my order to the person at the first window. 830p at night and service was so slow folks were leaving the drive-up lines. I pull up to give my order at the first window and she was clueless - pulled over a 'manager' who put the order in and stood there texting while I waited for him to hand my debit card back. WTH? Pull ahead to get the order - wrong order. So I wait for another 5 minutes to get that straightened out. Total of 25 minutes for a 'fast food' order. And the rebuild/remodel supposedly to be state of the art? NOT. View from the drive-up windows into the backrooms - I don't want to see that mess. Kiosks to submit orders - software is buggy. Booths and chairs - uncomfortable. Flies swirling around when I brought my granddaughters in to check out the new digs. Spend more time killing flies and less time helping customers put their orders into the 'new, improved kiosk ordering system' - that would be a major improvement. The only up side is the burgers are now fresh, not frozen. I don't know that this will be enough to keep me going back to this location. read more

Beautiful brand new restaurant - loved the order kiosks and bringing food to the table! Super friendly employees!!

I entered this McDonald's at 5:45 pm on Monday october 18.. After getting my family to decide what they wanted, I stepped up to the counter to place the order. Halfway through, an employee came from the back of the restaurant kitchen.what I saw made my jaw drop. This young lady had on the most enormous wig? / weave ? That I have ever seen.. Loose and unbound and all the way to her waist ! We immediately cancelled our order..pulled my protesting kids from Playland and left. The worst part was when I asked the manager about the obvious healthcode violations. .he just shrugged and acted like he didn't speak English! !! Disgusting! !!! They don't even deserve ONE star!!! read more

The McDonald's corporation continues to deliver the worst quality products in the fast food industry despite its efforts. Take the shake, for example. They added whipped cream and a cherry which seems like an improvement, but the shake taste from the swirl machine is the absolute worst. If you are foolish enough to order a chocolate or strawberry shake-it will be half vanilla in either case and the hint of flavor you requested is nearly absent. My kids wishes for a Happy Meal will not overcome awful. Burgers-bad, shakes-bad, fries is all they got. read more

It was the worst. I ordered a double cheeseburger through the drive through and when I looked at it, it had two pieces of hair in it

Even with a recent remodel, this is the dirtiest and worst McDonald's I've EVER been in, regardless of where I've had to visit McDonald's around the world. read more

They have 2 lanes but the order taker was only taking orders from 1 lane. After being passed over by 5 cars I finally backed up and got in the other lane. read more

This is a terrible McDonald's. Drive-thru is glacially slow--expect to spend 10-15 minutes there. Employees are rude and food is sub-par McDonald's. Do not go at all costs. read more

If I could give this place a zero I would. I ordered a Big Mac and git another free sandwich deal so I ordered the fish filet with it, a 20 pc 2 mchickens and a large fries ... I git to the window and I have my arm out ready with my phone to scan the coupon...waited and waited for her to scan my deal mind you it's in the negatives. She doesn't even acknowledge it and finally says she can't complete my order til I say what size fries I wanted I said oh a large then she says ok $19.sum I said ok I have this coupon on my phone she said yes and that She already scanned the coupon I said no it should be less then..She refused to scan my deal and I'm like what's your name? She said Sandra I said Sandra I want to use my deal to git my bill lower she said no I said so you want to overcharge me when I have a coupon. She said yes ! I informed her it's a coupon off the app I tried showing her she refused to look idk why she kept refusing so I askd is there someone else here that could help me with this she said no she is the only one there Then she says do I want my food or not I said yes I do she said pay it or go smh the worse service ever ! I won't be going back there and I'll be telln anyone else not to either ! read more

Horrible place!!! The employees were all kids! They were obnoxious!!!! We were sitting there eating our food and they were cussin and swearing like sailors! I have 2 young children!!!! COME ON! Really?!?! Never going back! read more

Super rude customer service, I get working in fast food can't be fun, but there are other options, no one ever smiles or even says HELLO! I walk up to the counter and they just stare at me waiting for me to order.....I'd rather drive out of my way to another McDonald's, super bummed after the remodel, I DO like that I can order my meal through a touch screen screen so I don't even have to talk to the people behind the counter! Bonus they minimally get my order wrong and the food (for a McDonald's) is good. read more

Wow! What a joke. I was just there in the drive-thru. Tried to order lunch at 10:58. Manager said NO. There was 7 cars in front of me. It would have been 11:05 by the time I was to the window. Glad Wendy's was right across the street. read more

Even though this place closed down due to a fire caused by a spark, they should not even re-open this McDonald's. As you can read in previous reviews this place is horrible, disgusting, and has the worst customer service out there. I have no problem with people of a different backgrounds working there, the problem that I have is they don't take the time nor the effort to understand what I am ordering, it's fast food people, all the food is prepared by a microwave or a deep fryer nothing is prepared as you're ordering it. The Fast food industry needs to step up their game they can't just rely on fries to bring people in, it's more than just awesome french fries, and after reading the comment about the oil they use for the fries and the hashbrowns maybe that's why they taste so good. We don't know what were eating we just know it taste good, even things that taste good could be prepared under horrible conditions! read more

Sometimes you just have a hankering for a #2. I can't explain it and neither can anyone else. The two star rating being dealt in this here review is not a reflection of the McDonald's franchise as a whole, but rather the incredible ability of the Eagan McDonald's to always have cheeseburgers that are cold, fries that are soggy and Coca-Cola that is flat. By far the worst McDonald's in the Dakota County area. read more

Worst McDonalds I've been to ever! Every time I go there they mess up my order. (Yes I know it's my own fault for continuing to go back there, it's the closest one for miles to me) Manager (male) is the most rude manager I've ever experienced. Person in drive through is always distracted, whether it be headphones, cellphone or conversations with other employees. Dirty as ever on the inside as well. Save yourself the trouble and travel to another restaurant if possible. read more

1 star is far too generous, I stopped in today after work to be greeted by the rudest girl at the drive thru. Rolling her eyes didn't say one word to me even though she dropped my straw and didn't give me another and even tho they charged me extra for condiments I didn't receive read more