Amazing customer service! I wanted to deliver a surprise treat to a very hardworking girl. :) Marchon was able to make my special McNugget order happen earlier for us. She is very professional, kind, and energetic :-D Chris was happy to assist in my plan. Your team made our day so fun! THANK YOU! We will be back read more

Guys this mcdonald's is nah. i ordered postmates and they forgot majority of my order including a fry, all my sauces that i paid extra for and the fudge on my mcflurry!!! so disappointed and bad customer service. do not come to this location usually mcdonald's is fireeee. wow. so we went back through drive thru to get our missing items. guess whaaaattt they still messed it up again lol even after showing receipt yikes guys read more

they open later than their opening time start says, and they close earlier than their time says as well. The food is never fresh and the place is always a mess. read more

This is what I get for ordering from a 1 star location. Paid for delivery, ordered breakfast, not one condiment for pancakes when I ordered extra, no utensils, and missing a breakfast sandwich. Absolutely horrible. Learn to count and double check items in the bag before they go out! It's not that hard. Person on the phone was rude when I called about it as well. Shouldn't be working in customer service if you're not gonna solve a problem from your end! read more

Once again horrible! They just can't ever get an order right. This location has to be the WORST there is! Never will I go there again! The only time I go there is when I have my grandchildren, but we will have to pick another fast food place when they want it. read more

McDonald's - a hamburger and french fries on a blue and white plate - Fast Food Near Me - Desert Hot Springs, California

The service is always bad. Today I did an online order to pick up at counter. When I got here the doors were locked and we were told that they closed the dining area at 7pm. There was no warning that I had to wait outside for my food. read more

We stopped in for a happy meal for my son while in Desert Hot Springs and they were very fast and efficient. The food was fresh and the store was clean and well-maintained. Plenty of easy parking and not too busy inside. read more

It was quite slow to get our food. The drive through was pretty tight. Food was meh. BTW, when did the prices go up so much. What did I miss? read more

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EVERYTHING CAN IMPROVE LETS START WITH MANAGEMENT i had an order tonight on uber eats (im a driver not a customer) that was 17$ for 1 mile when arriving to the store i got to the mic told them the order name the first guy said okay come around then a lady hops on the mic saying that im third person trying to come for this order and that she ain't (finna) make it i offered to pay for the order with my own money she still then denied me saying i will not make it baby calling me "baby" as a manager i think they should fire her because if someone is willing to pay out of their own pocket for food they aren't even eating and probably not even make enough from the trip id accept it and so that you don't have another 3-5 people come and ask for the same order other drivers for uber will simply keep unassign the order canceling it rather then calling support and stating that the order had been stolen by another driver or - the customer picked it up their selfs so now other drivers have to waist 10-20 minutes of their time trying to remove the order from my phone worst mcdonald's ever read more

It seems silly to write a review about McDonald's -- they have franchises everywhere and they are such a huge corporation. But I had the LOVELIEST experience with some employees at the Desert Hot Springs location on Palm Drive, that I had to write. The person who took my order was so bubbly, efficient, and helpful -- I told her to please write her name on the receipt so I could send McD's some praise. Not only did Bri make my day with her happy demeanor, but she saved me three bucks on a deal I didn't know about! Then I got to the pay window and Giselle offered the same kind & ebullient attitude, I thought -- did I time warp to the fifties???? Such a pleasant experience. THEN, I get to the window to pick up my food, and José double checked my order and HE was also a smiling, cheerful, and agreeable sort. Who is hiring these employees? Central Casting? They were so amiable, I thought perhaps McDonald's was filming a commercial at this location! Bri, Giselle, and José made my day! Thanks for their excellent communication, proficiency, and bright comportment! read more

Bought the 40 pc. Chicken McNuggets & 2 Large Fries bundle, sorry I think someone in the kitchen forgot how to count each box came with 9 nuggets not a "big" deal but just like we cant miss a cent when we pay we should get exactly what we pay for.‍ read more

McDonald's - "10 piece nuggets" 40 pc. Chicken McNuggets bundle - Fast Food Near Me - Desert Hot Springs, California

I placed a mobile curbside pickup breakfast order and was successfully placed by 10:26am. As soon as I arrived and parked for my order, I then received a notification stating it was cancelled due to "Daypart" even though I was still in the timeframe. I kept calling the restaurant and of course, they never answer the phones. Worst customer service. read more

Just moved to DHS and was surprised about how fresh and perfectly seasoned my McDoubles were. The inside was clean and kind staff. Very fast drive thru read more

Never get your order right. How do you forget to put cheese on a burger.They never put napkins or sauces that are asked for.

Awful service Slow isn't even the word Spent over 30 min in the drive thru Get it together read more

AGAIN TONIGHT ~ We have free Grub Hub delivery (which is BS the fees kill ya) Anyway my grandson orders almost everyday and he always gets a smoothie ~ they NEVER PUT A STRAW IN THE BAG, NEVER!!! Seriously, how can they be so lazy or??? I know it is a little thing, BUT YOU NEED THAT DAMN STRAW TO DRINK THE SMOOTHIE!!! Now about the food, unfortunately the quality has gone way down. He also gets the double bacon burger and fries. DOUBLE BACON???? 3 1/2 slices of bacon SERIOUSLY?? I would hate to see a regular bacon burger. Fries to me taste like cold mash potatoes. There is never any crisp on the outside. read more

This place is so messy and stuff all around the floor. The food was ok only liked my sprite. The employees were nice tho.

Place online Order 1 hour before closing, when I got there they had closed early and made cancel my order no food no explanation nothing

Just found out why they were closed a few weeks ago. A huge roach infestation. There is absolutely no way I will EVER eat anything from there again. That is disgusting. read more

thirty minutes to get my order through the drive thru. it's like they only employ people with sub 80iq so they're unable to do anything in a timely manner. read more

Food was very good! Service was Good And I got my order in under 7 minutes! Fry's were cooked well Got my sauce and drink I haven't seen a problem read more

McDonald's - Fast Food Near Me - Desert Hot Springs, California

not open 24 hours, they lock you out from ordering if they dont feel like doing their 1 job

Terrible order ... ordered fish fillet well done extra tarter sauce ... not even close excuse was from management that they use different oil . Ask for my fries with no salt I could slid down a fry and salt literally came off the fries the worst was I asked for a cup of water .. came back looking Yellow...I do not think they clean there machine properly just think about this your dark color Cola; you would not even be able to tell .. all I got was sorry we use different oil . Never have this issue with McDonald's outside of DHS .. never go there again read more

McDonald's - The worst lunch ever with colored water - Fast Food Near Me - Desert Hot Springs, California

Wow. Pretty disappointed even for McDonald's. Ordered a kids meal and filletofish. There was a line so thought at least the food would be fresh. The fries tasted day old, the chicken nuggets were barely warm and the fish had a strange smell. Pretty surprised about this coming from McDonald's read more

Went to this location, at night time .. same guy messed up mine and my girlfriend's order every time. Also spent an hour all together in the line .Check ur order before yall leave the window! read more

Thank you always so nice and kind. Every time I come here everyone is polite and fast service.

Normal McDonald's taste, bad customer service. I would give them 5 stars but no matter what, if I order more than 2 fries or 2 burgers I ALWAYS have to wait for over 29 minutes while my food gets cold Minus one star for the normal "half cold order and other half piping hot" I always get home with. And minus another star for the attitude of whoever mans the drive through speakers. They always say "what" when you are still talking lol. So I make sure to speak louder than what I deem is appropriate and they hear me just fine. I'll still keep coming though because... it's McDonald's lol. read more

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Very happy with the young lady working drive thru this afternoon named Briana very helpful energetic knowledgeable and polite service with a smile extremely professional thank you for making our day!!! read more

ordered a chicken nugget combo chicken nuggets tasted like I ordered in the day before and put them in my refrigerator and pulled them out and ate themcold read more

I am a Doordash driver, I walk with a cane. Have always used the drive-thru to pick up food orders. Manager refused to service me in the drive-thru or even bring food out if I parked. It is hard to walk on one leg with a cane and bags of food oderes. Than while she turned her back on me she stated, "white people." She knows nothing about ADA. read more

This is how they serve their meals...I would not serve my dog a meal like this! This is the quality of food we have come to expect at this location. read more

McDonald's - a hamburger and fries in a box - Fast Food Near Me - Desert Hot Springs, California

Ate here last week with my brother and husband. Two of us became very sick with food poisoning. I DO NOT RECOMMEND!

What's the point of having a mobile app if yall gonna fuss when I try to use it? Plus how yall gonna mess up my order sooo often ‍

Seems to be a common theme with online orders of burgers not placing meat inside their burgers then claiming they received order as such. When contacting the manager he has an attitude claiming they received the order with no meat. F this location. read more

24 hours but they close in the morning even tho they have staff. this place has gone downhill recently. so tired of the lazy employees and half ass food. yall need better management its embarrassing read more

Very Nice Staff, my orders are always correct and great! I have been in the food industry for 15 years and Briana has the best customer service, she is definitely an asset to this location. Thank You For all Your hard work team! read more

It's the busiest McDonald's I have ever seen in town, every time I order there's always a line. The best thing is they make the food the way you like it, and the workers are so nice, the cooks makes the meat so fresh! Definitely recommend this business. read more

The location is horrible. To park and go in you have to cross the street or cross the cars leaving the drive thru. And the Drive thru location is just as bad. And I've been in 3 McDonalds that have not posted the regular hamburger on any menu board inside or out. read more

Thank you for the food, with my experience there is such a friendly crew and atmosphere. I don't know what had happened but this place has changed to the greater now. I sometimes come in mornings and lunch and nothing but fast friendly service. read more

I ordered a Big Mac with an extra meat patty through door dash. I got a Big Mac with no meat. Who does that?!?! Bread and sauce, no meat!!