terrible some heavy lady couldn't get me my breakfast because she "didn't see me here before 10:30" after my only order and never received a refund or any food or return of my money read more

The food is thrown together in such a messy fashion that you will have whatever condiments you chose all over your hands and the top and bottom of the bun. They make frequent and numerous errors in preparing orders even when using the mobile app. The service is pathetically slow, and if you go inside, prepare to be treated like ice by the rude employees. This includes the short chubby manager who is clearly unhappy with his career choice. I reccommend avoiding this location. There are other nearby spots much better e. g. Union at Losson read more

probably the worst experience I've had at a fast food restaurant. The night staff is absolutely horrible. probably waited a total of 30 minutes just to get told we cannot get served due to the operator not taking our order for the first 15 minutes then the other 15 minutes of waiting in line to get our order taken just to get told we can not serve you. honestly, not surprised with the rating basically sums up this location. read more

The drinks are fizzy and nice. but the nuggets were burnt and the fries were stale. Very loud as well. with dirty atmospher.... I don't recommend it at all. We didn't order in person but from the kiosk but the cashier looks mean and cold read more

Food good piss poor attitude from workers go in there, and they just are all miserable and throw your food at you

I come here enought to notice a new worker, total a**hole. I told them I wanted to get 2 orders after holding, when I get done with my first she says pull up to the window, I understand there's miscommunication here then she proceeds to lecture and belittle me enough for me to leave without getting my order terrible service she should lose her job read more

Worst meal I've ever gotten from a mcdonalds. Got 3 large fries and a crispy chicken sandwich. I've always gotten fresh fries on a large order like this but they were cold and very tough like they were made an hour earlier. Just terrible. The sandwich was the same. Took one bite and couldn't finish that bite. Cold and hard. Took the chicken off the bun and tried another bite and spit It out. Just threw everything away. This was 4 in the afternoon and they had a long line at the drive thru. You'd think the food would be fresh.... especially the frys. I'm usually not THAT picky but literally... the worst I've ever gotten from any fast food joint ever. The people there were fine. The older woman working the window was very pleasant. I don't have an axe to grind with the restaurant but I'm not exaggerating. Just terrible read more

Are you ever going to stop raising your prices??? EVERY SINGLE WEEK, you raise the price on at least one of your products. Monday I bought a biscuit sandwich for $5.29. today, Friday that biscuit sandwich is now $5.49. every single week, something else has gone up in price. It's going to get to the point where people can't afford to eat at McDonald's anymore. You are insane with price increases!!!! read more

Inside is unfit for service. Several tables with dried sauce, ants and/or other waste laying around. Standing water on the floor, no signs. Saw 2 people slip and almost go down while waiting to inform the store. Waited for several minutes, several staff walked by, no acknowledgement of my presence. Kiosk was accepting orders but not payments and table tags were only available at 1 kiosk. read more

this restaurant has a terrible manager when complaining about the burnt fries he just said I can't do anything about that the fries are cooked in oil, no sir they are burned not because of oil because other mcdonalds do perfect fries , when we complained he said I don't care leave I have a line he didn't have a line he only had 2 cars he was very slow at opening the window and why is the window has a board over it I have never seen a board over window at McDonald's are they preparing for zombie apocolypse? this McDonald's needs to be reported to the fbi or to the health department or to the better business bureaus for horrible review , they are so rude and discourteous and not polite and not nice , the manager does not care if your food is burned he seems to think it's funny read more

If the staff's attitude was half as good as the food this McDonald's would be more desirable... night time staff was trash! Including the fairy manager read more

Slow service in drive thru on a Saturday morning. There were only 2 cars ahead of me, and I don't know what they ordered, but felt like I was in the drive thru forever. Drive thru staff not as friendly as the other McDonalds in Depew. Pros: egg McMuffin was delicious! Coffee was hot but not BURNING hot. :) Next time I will go inside and update review. read more

It was my bad for thinking spicy chicken nuggets were still available so I just got regular chicken nuggets with some honey mustard sauce. But like I got this in place of honey mustard??? You guys good? read more

McDonald's - I asked for Honey Mustard and got this??? Idk guys. You doing alright? - Fast Food Near Me - Depew, New York

I prefer Hugh Grant in Mickey Blue Eyes to anything related to Mickey Ds. And I am not even a Hugh Grant fan. That should tell you something. Went to this McDonalds because the one around the corner gave me unsweet tea instead of sweet and then refused me a refund and instead only offered to add packets of sugar since they didn't have sweet. So I went to this one and asked for a refund or a free sweet tea and they also said no, because the stores are run separately, blah blah. However they did assure me their sweet tea was sweet and so I bought one from here instead... and they were right. It was sweet. So they get 2 instead of 1. Still awful customer service though. As for the food, I've never tried it, but it's McDonalds food so what more do you need to know. read more

they can't cook the food right workers sitting on the counters disrespectful staff closes way before closing time and many more the whole place is disgusting read more

Got food poisoning after eating sh*t McDonald's food, absolutely disappointed! I usually always grab McDonald's and never had any problems with it until may3rd 2021, after eating McDonald's I have been having stomach issues, I had to ask my boss to stay out because I've been vomiting all night long. I honestly thought it was okay until I randomly started waking up at night all sweaty and running to the bathroom to vomit! If you want to have a great and healthy life don't eat McDonald's!!!!!!!! Especially the one on transit 4993 Transit rd. The issue has been reported to Iwaspoisoned. Hopefully this McDonald's will never reopen read more

Slowest service I've ever gotten ... Ever...and that's in the drive-through too. It's every time too. The funny thing is all I order is a coffee in the morning. AND IT TAKES FOREVER. read more

This is sadly not the first time I've had to complain about the food, I get it it's cheap but seriously this is just disgusting it's burnt and the muffin is torn to shreds basically and not to mention that my sandwich was partially open, not satisfied at all read more

McDonald's - a sandwich on a yellow wrapper - Fast Food Near Me - Depew, New York

Why is it that only the girl pouring the drinks is the only one wearing a mask? even the manager had hers around her neck...other workers preparing food did not have masks on. Does anyone follow rules? I will not visit this McDonalds again. Why should I risk my and my family's health? Today was the highest number of covid19 cases so far, and no one at this McDonalds seems to take this seriously. Thank you for being ignorant...You show what you think of your customers...not much! read more

What can I possibly say about McDonald's? They are a food-stuff onto their own. I'll assume y'all know what Mickey D's food is like & just say that this is a pretty fancy fast-food place while still being an obvious fast-food joint. The staff is kind and typically alert, there is an actual (enclosed) fire place with bar-stool/diner style seating around it, there are two drive-thru lanes which is helpful during those busy 5pm-suburb-dinner rushes. If you want additional ketchup, you have to ask the employees for packets; there is no pump with little paper cups. This may be a new standard operating procedure at McDonald's but this is the only location I come close to "frequenting". Basing my review on other McDonald's only, this one is excellent. It's clean, my order is always correct, and their fries always seem to be fresh. Only 4 stars because there's no ball pit. read more

McDonald's - Number 2. - Fast Food Near Me - Depew, New York

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Quite possibly the worst customer service ever! I heard a manager say and I quote "f all of these people they can go home and cook for themselves" read more

A good place for a drive-thru fast food breakfast. My usual stop was mobbed, so it was Mickey D's for me in order to be on time for work. The woman who took my order was so clear and polite. She listened when I asked for little cream in my iced coffee, she clarified, "2?" I said "No, one would be fine. Thanks." And that is what I got. I know it seems obvious that a site filling your order correctly would be the norm, but it a world where drive-thru employees are pressured to "go, go, go," we all know that is not the case. My McMuffin was McGreat: melty cheese, good egg, non-chewy ham, and a TOASTED English muffin, not a"slightly warmed dry bread muffin." The only reason for he 3 stars would be the price. I thought over $7.00 for a basic iced coffee and sandwich was steep. read more

This has to be the worst McDonald's ever. Im not even lying when I say every time I go there they mess it up. My kids eat plain cheese burgers and they never get those right. They forget items that I order regularly. Today they gave sprite instead of lemonade to all 3 of my kids. Plain cheese burger yet again not plain. I asked for mac sause on my quarter pounder and they forgot it. All these lazy people have to do is look at a screen and follow directions. read more

Drive thru slow but inside, the employees screaming at each other. Ridiculous. Every order incorrect. And they want 15$ an hour? What a joke

If I could rate lower I would. I wanted a pounder well done, what I got medium well done. This crap still pink and I paid $5.45 for this. Mia and Dakota will have a nice lunch ( 2 yokies). Never again will I visit this McDonalds. SMH!!! read more

They forced me to use the kiosk, that grinds my gears. Guess they don't make enough to take your order anymore SMH.

Horrible service, takes forever for food :( took about 10 minutes to take order, they messed up all of it. The milkshake machine was down. My fries were burnt and all the workers were yelling at each other read more

The service here is absurdly slow. The workers seem to have no idea what is going on, or any true sense of order. I have been to many establishments such as this, but the general apathy the workers have here truly attracts my ire. I mean, how hard is it to make a few happy meals? Everything at this establishment is scripted, the workflow is designed for just about any idiot to get back there and do the work. Certainly not worth the $15/hour wage hike they fought for. I know people that make less that serve better, and with a smile. 10/10 would not come back to this location ever again. The bathroom situation here needs some work as well, toilet paper was virtually everywhere. The bathrooms stank like urine and poor decisions. For a new looking McDonalds, this place needs some work. I implore management to make some changes here. read more

awful. my boyfriend ordered the travis scott meal and they decided to add the fries and the drink as large instead of the medium that HE SAID he wanted so they could charge us for the fries and drink. so instead of paying $6 like i was supposed to they charged LITERALLY DOUBLE because of the large fry and drink that my boyfriend DID NOT even order. and then when i went in to ask about it... the lady LIED TO MY FACE telling me my boyfriend had asked for the large. NEVER COMING HERE AGAIN read more

I went through at 415 am and got 2 sausage biscuits and they charged me nearly 9 dollars for it. The one on union charges me 350 for the same thing. read more

If i could give half a star i would. I don't go to this McDonalds' often, i usually drive out of my way to one that actually does a good job. Every time i come here the rolls are rock hard. I ordered a sausage mcmuffin once and literally bite into it and it was like biting into a rock. Immediately did a uturn to return it. Gross! Today i ordered a fish, i am in a hurry and no time to drive to the one i like, again bite in and its a rock. Someone needs to teach them that a filet gets a steamed roll not a rock hard piece of garbage sitting for hours. And my shamrock shake isn't even mixed properly. Last i checked it's supposed to be green, not white with green swirls. read more

Don't get me wrong I do enjoy mc Donald's. But the thing is they are just really slow. I get it you might have a bad day and not be on top of your game. But when I go there it just seems that they don't seem to know how to get things right. The one day I decide to go in at night. You know it's not busy around 9 so no need to rush. So I tell the girl working there "can I get a 10 pc chicken nugget meal" and she says "Medium or large" I said "medium" and she tells me "ok what to drink" in a very attitude. So then I tell her my drink. So I get my things and it was just the chicken nuggets and I tell her where is the fri and the drink. And she said you didn't order any fri or drink. I'm said yes I did. So she says what size fri and I said medium. And she makes me pay for it! I mean come on. You're the one who screwed up! Don't work somewhere if you don't know what you're doing. read more