The employees are friendly and personable, but please correct a constant problem at the drive-thru. For some reason that I havent figured out yet, the staff cannot seem to keep the line of cars moving through the drive-thru efficiently. The drive-thru line gets backlogged because the order takers are not focused on taking and processing the orders being taken.
I cant tell you how many times I see a line of cars waiting and waiting to place their order. We can all spot the car in front is taking an awfully long time in placing their order, partly because the staff is really not skilled in getting their order wrapped up and get them moving forward to the payment window. I can hear the employee repeating things too many times and asking questions over again because they didnt listen well the first time. Then when I do finally reach the order speaker, I realize an additional reason why we are being delayed, because no employee immediately acknowledges Im there, so after a period of awkward silence, I finally say hello, hello, and the response I receive back is always, "Ill be with you in a minute," and most times that minute turns into quite a few minutes. And all along the cars are piling up behind me impatiently waiting their turn to order.
I wonder why this happens so often? Why is the order taker unable to keep the line moving by processing orders back to back? Why is the order taker not ready to immediately take down the next order when they pull up to the speaker?
You are not living up to the fast-food description. read more