Ordered my first item off the menu and was asked to wait a second while I was waiting patiently 5 other cars in the line next to me ordered. I had to say hello before someone came back on and didn't apologize or anything. Had to repeat my order several times. When I got to the window they gave me the wrong drinks. Fries are cold. Not the first time I've had a bad experience here. Just got home. Gave me the wrong drink again. Make sure to check your food before you leave read more

Are you serious???? Dana point McDonalds has raised their 1/4 pounder with cheese to $9.29!!!!!!!!! This must be some sort of joke!! In and out charges that for two burgers and it's fresh and HOT!!! Not cold and previously frozen!!! My husband asked to speak with the manager and was told it is up to the discretion of each store! Oh and I quote..."it keeps the homeless out"! Disgusting! Good luck McDonald's!!! read more

McDonald's - Fast Food Near Me - Dana Point, California

This location has the most rude employees have any McDonald's I have visited. The staff also forget to bring out my order at least every other time I visit this location. On more than a dozen occasions I have been left in the drive-through parking spot waiting for my food I have to go inside and remind them about my order that I have been waiting for 20 plus minutes read more

This McDonald's has been close and reported to the orange county health department for not following the coronavirus guidelines. Aside from not being able to follow local health mandates this McDonald's serves the most horrible and horrific food in California. The drinks are never fixed the soda machine is always broken, the food is always old and it's always disgusting. The staff is rude, they get into arguments with the customers at the drive-through window at the point with the customers have to leave. Your entire afternoon staff that works right now is totally in capable of serving three cars in a line and preparing actual food for them. You need to replace the manager that works during this period. She has no skills to resolve a customer complaint, and thought she barely gave me my money back. She didn't apologize for the condition of her operation or anything she just gave me the money back after I had to Yellit her because she didn't want to. I'm sorry you're not gonna give me a refund because you gave me a soda that is flat and chicken nuggets that are two hours old? Save your money and go to different McDonald's until this McDonald's realizes that They can't be rude and nasty and serve nasty food at the same time and demand money. read more

Wow this place is a money grab. Stay away and save money. 40 piece nuggets (two twenty pieces on receipt) over $20! McDonald's website list price $8.99. I'm all for businesses making a profit but this markup for fast food is unconscionable. This place is a joke and preys on hungry tourists looking for a modestly priced meal in a tourist area near beach. read more

Every single time i come to this McDonalds something is left out of my order. The customer service is a joke, The workers dont greet you or thank you for stopping by and thats ok!! If you're customer service is going to be shitty at least give paying customers what their PAYING for. DONT COME HERE GO TO JACK IN THE BOX DOWN THE STREET, OR ELSE. read more

Terrible service. The food is like every other McDonald's except colder. And the inside itself is dirty and rundown. There are also always has homeless people outside. When you go through the drive through the screens are flashing or just black. When I went once my French fries were cold and when I asked the worker if I could get new ones he said "there's nothing I can do". Would not recommend to anyone unless they want a frozen dinner. read more

Ummm...... It's been 45 mins since 10:19pm and our order has not yet been called. I get it, under staffed, not informed of the Ohana Festival. But when you call out an order number that isn't on the service screen then something isn't quite right... Those fries sure sounded pretty good after a boozy festival but, its been 45 mins and they're closing soon.. and I guess I'll eat string cheese when I get home and pray that this McDonald's will be ready for Day 2 of Ohana Festival read more

*** Pitstop Review (Dana Point) *** This McDonald's is located in the really nice beach community of Dana Point. I've been in and around this area working for years and it's certainly a great place to make a pit stop. I dropped by to get some bio-fuel as well as a bio-break before starting the day. It's really interesting reading the low rated reviews. I can better understand how nice areas usually have really good service and products. It starts by having high standards and expectations from their patrons. Here's what liked... * This is obviously a newly remodeled restaurant and looks really nice both from the inside and outside. * Believe it or not but the food is actually decent. I eat a McBreakfast often because of the obvious reasons, it's cheap and FAST so I can get where I need to go without having to sit down and dine-in. With that being said, it is possible to f*ck up an sausage egg McMuffin! ha ha ha ... :-) and I've eaten at a lot of places where it's just dry and yucky. This is one of the few places where the bun is soft ... crazy, I'm so used to crappy quality that I actually notice when it's different and good. * Parking is plentiful for 7-8 am on a Friday. * Easy access off of a main street. Here's what I didn't like... * It's really strange that in such a nice area there's a sign at the door about not bringing your empty cup for a refill. Are people really that cheap??? * What's up with all the no loitering signs? Is this where all of the laptop hobos hang out? * I've NEVER seen the bathroom door locked in a nice area. This is common in lower end areas, especially where there's a lot of homeless folks. (Very interesting...) ********************************* Food = good Seating area = very clean Service = average Restroom = surprisingly very clean :-) read more

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Duuuuuuuuude. Slllllllow. Been here for not exaggerating... 35 minutes in drive thru, then the "wait on the side" parking part. And still waiting. Food please!!!!! read more

This McDonalds's is the epitome of all fast food restaurants you see in the movies. To quote Leo Getz, "They screw you in the drive thru" At this location it couldn't be more true, how can a restaurant always be wrong and still in business? because we as a society go "Eh, it's Mcdonald's what do you expect" So they have no incentive to fix how terrible they operate. So sad and so disappointing... Today's trip. Drive thru time - 10 minutes and i ordered the current promotion the steakhouse bacon burger. Not chicken, so how could it possibly take 10 minutes? i asked for at the speaker then reiterated at the window i wanted the Dbl Steakhouse bacon burger. The kid assured me that's what i was getting and sure enough when i asked to confirm at the pickup window i was given the single. I said forget it just give me what i didn't ask for. I got about a block away and went to drink the coke and tahdah! No straw!!!! !*@€$}**#£ Sub par service, really just so sad. read more

This place has now messed up my drive through orders so comically bad the past three times we've gone there now. I even put the order in myself from the app to make sure there is no misinterpretation through the speaker, and they STILL get it so wrong. Missing items we ordered every single time. Wrong items that have things on it you asked them to remove. Even finding items in the bag we know we didn't order. I just can't even comprehend how they could mess up so bad and so often unless they just clearly aren't even trying. Tip: if you attempt to eat here, make sure you always check your order before you drive off the lot. I should have known better than to wait until we got home. We paid $53 for 3 QP burger meals, a box of nuggets, a sundae and some drinks tonight. They gave us the sundae and then made us wait 15 minutes for the food to arrive. By the time we got the hot food, the sundae was completely melted into soup. We got home to discover the fries were still partially raw, solid and mushy white, not even crispy and they had no flavor. And they forgot one of my kid's burgers and another's box of nuggets. And as if they wasn't enough, they gave us a random orange juice we did not order. I emailed corporate to demand a full refund. This is just ridiculous. read more

Orders 2 happy meals and did not come with toys and was not informed there would not be a toy or usually they will add a cookie or something. Kids very disappointed read more

I wish I could give it no stars. 20 minutes for a cheeseburger in the drive thru. Only 5 people in front of me. I asked for my receipt and they refused to give it to me. Never going back. It's 2 minutes from my house. I would rather drive to the one 10 minutes away then ever come back here. This is not the first or tenth time they sucked in their sevice. read more

This was the third attempt to ask for a hamburger plain, a hamburger no sauce, but instead after having to get in the drive thru 3 times and trying to get down to the store to get the employees attention to tell them about the wrong order we were disregarded. We witnessed multiple cars having their orders wrong, don't know if it was just a bad day for the employees or the system. Something needs to change. read more

McDonald's - What McDonald's thought is a hamburger. - Fast Food Near Me - Dana Point, California

So I discovered this McDonald's while driving around in Dana Point looking for a fast food in Yelp. Oddly enough, this store wasn't listed in Yelp, so I decided to add it :-) This is a nice and neat store and it looks kind of new with modern decoration. The first McDonald's I've seen that has a complete list of nutrition facts posted on the wall. See the pictures for it. Also, you can find the name of its owner and a contact info on the wall which I thought was neat. This McDonald's has its own parking lot and a very nice outside sitting area. One thing I didn't like was that the staff didn't seem to be trained enough and didn't know about the basic things you'll see in almost all McDonald's, such as their specials. Also, their men's room had only one sink despite of having a big space. read more

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I'm gonna be honest. This was the worst customer service I've ever gotten from a McDonald's. Rude workers when we ordered and asked for extra condiments. read more

McDonald's, needs to STOP being wasteful! There is no water fountain ANYWHERE in the dining area! The only way to get water is to ask the employee taking your order or get water from the bathroom. If you come here, you are more or less encouraged to buy a soft drink... the fact that most people do get soda here, notwithstanding. If you have a refillable canteen, don't waste your time. They will not fill it, instead giving you disposable water cups to fill it... defeating the whole purpose. I showed them my canteen to fill and I was given an inaudible acknowledgement. I handed them my canteen after paying. The employee said, "no", as another handed me two cups of water. I hadn't even the chance to say no, myself. And at that point they were going to be wasted anyway. I give them one star because the McDonald's was clean, otherwise, I don't know what rating I'd give. read more

McDonald's - No water available with soft drinks... This is how they fill a water bottle. So wasteful. It really defeats the whole purpose. - Fast Food Near Me - Dana Point, California

This McD's is friendly but slow and don't listen. We go to the area to get away on occasion and like to get breakfast. Each time, they either don't give you any of what you ask for or a HUGE handful. Case and point, today, ordered 2 sausage McMuffins and 1 hashbrown. We pay then go to next window, ask for 1 salt and napkins only. "Oh, please go to the side and park we are waiting on the hash brown". We par to the side and the manager (VERY nice) says everything is in there. Well, it is not, no salt and a TON of ketchup, why? What a waste! No salt......wife goes inside to get one packet and gal hands her a handful, of salt....really, wasteful! Anyhow, get on the road wife gets hashbrown not even 2 minutes in the car and it is COLD. Not even warm. yuck! Best Wishes to this location, better leadership and or more training for staff. Not a happy customer and being wasteful is NOT ok. Cheers! read more

The complete and utter lack of friendliness and professionalism is staggering. From the order screen where o felt summarily dismisse, to the pat window where the attendant asked "do you need this" in regard to my receipt. For being a more upscale area, this is terrible. I e had better service in south central. read more

The Patty in my sandwich was burnt! I asked if they could please bag each meal separately as they were going different places, they didn't and the excuse was there people behind me. I went through the drive thru so I wasn't going back. read more

My friend and I went through the drive thru at 3pm & got the 6 pc chicken tenders and asked for 3 ranch and 3 signature sauces. They forgot the ranch and so we drove back after leaving the window. Once walking in the store to ask for the ranch the manager Joel said I didn't ask for it. I said yes I did, because I obviously asked for it at the window and had to come back for it. JOEL the MANAGER then threw the 3 ranch In my bag and turned his back on me. Very disappointing. After taking the initial shock of his poor customer service skills I was very mad that a regular customer like myself would be giving such treatment? I looked for the receipt in my bag and it wasn't there so I had to go back in and ask for JOEL's name. read more

McDonald's - Fast Food Near Me - Dana Point, California

Worst mcdonald's ever lady taking my order was rude, my order was wrong and i asked for lemonade drink that ended up with soda somehow read more

Very poor customer service ugh!... Asked for an ice coffee got a cup of sweet cream with a touch of coffee! Asked for another a new one but please coffee with NO sugar got cream with a lil coffee and no sugar!... what a waste! read more

My wife and I came here one night after a long night of painting a bedroom in our house. They made us feel welcomed and were very efficient with our timing. We were in and out and left with food in our bellies. My wife was having a rough day and when eating her nuggets she was dancing and smiling. With her happy, I'm happy. read more

Ok, I know it's McDonalds, should be consistent and not stand out, but this one does:) and I love the employees!!! They're nicest and never have had an order wrong. I've only ever used the drive thru, and often. I prefer this one from all the others:) read more

WORST MCDONALDS EVER. the food smelt like literal throw up 3 hours later i had explosive diarrhea. i will NEVER NEVER be coming back here.

I am visiting from Arizona and my son who is autistic and only eats a few items of food but loves McDonald's. It was 9:30 am and only serving breakfast I ordered through drive thru and was told they were only serving breakfast. I asked if they would do a exception since my son only eats their fries and the mgr Bertín G said absolutely we just have to wait 4 min. Thank you so much you not only made our day but my so. Was able to eat breakfast as well. read more

Giving them a 2 just because they got my order right. But not sure what their orange cone etiquette is when leading cars through drive through - if one of the intercoms is broken, then don't have cones open to said broken intercom. Spent 5!minutes waiting for someone to speak or let alone come out and tell me it was broken and I had to back out and remove a cone myself so I could place an order. How long was someone going to leave me at that broken intercom, before telling me it was broken, or if it wasn't how long I would be waiting? read more

Dude I'm so glad there's so many complaints about the manager Joel. He thinks he runs the world because he's the manager at mc donalds. Sorry dude, you aren't special. I deliver food through an app, (Uber eats, doordash) and its standard drives can get a free soda when picking up, he made up "a coupon" I needed for this perk. It doesn't exist and I've shown (at least tried to while he wouldn't acknowledge me) that there is no such thing. I dropped it and asked if I could just have water then and he wouldn't even look at me. On top of this all he had messed up orders that required me to drive back to get the correct things, without pay, and I get yelled for all of it and all the while he's too good too give me a Dixie cup of water? F u Joel I hope the world presents you with all the things it owes you for being the almighty manager of a trash fast food place. The only reason this place deserves any stars at all is because the regular workers some how don't snap and do something violent deserve 17272459 gold stares. Joel you're an egotistical butt muffin who needs to take a good long look in the mirror before burdening the world with your attitude. Anyways happy Easter y'all read more

So to be honest the morning crew rocks. But I'm leaving this review for the night crew. Out of the 5 people I could see none was polite enough to ask me what I needed or notice that the ketchup was completely out. I've also witnessed the manager harassing people he doesn't like in the morning that look less than fortunate. In this particular case the individual actually paid for food went to sit down and then was immediately singled out by the manager and asked to leave. read more

The manager here is racist. I'm the first person stand in line and waited for 3 mins straight without any responses. Only 1 order on the order screen. A white lady came up and the manager, Alex responded to her right away and took the order. read more

McDonald's - Fast Food Near Me - Dana Point, California

Fast friendly service and food is as good as it gets for fast food. Breakfast is always hot and fresh and staff is very accommodating for my special orders. read more

It a very nices places to relax and have some breakfasts..and luch and dinner..it close to the beach.. read more

McDonald's - Good places for breakfast.. - Fast Food Near Me - Dana Point, California

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WOW. I need to go through my reviews this is by far theeeee worst McDonalds ever. 5:30 5people in the store 15 min. For food. read more

McDonald's - 5:45 pm no reason to have people working. 15 min i waited NO ORDERS IN FRONT OF ME. - Fast Food Near Me - Dana Point, California

McDonald's are pretty much the same everywhere and we all know what we're getting into when we step into one. I come here for a quick lunch when I don't have time and this place is quick to get your order out to you, but with speed like that they tend to be sloppy when you finally receive it. I ordered one McRib combo since it's back and haven't had it in a long time and I got my order just after I filled my drink. I get it's fast food but apparently they're already made or just really fast to cook. Took my food and opened it and my sandwich was upside down. You think they would at least get that right but I can't complain since others didn't get 2 buns on their burgers but still. read more

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We just ordered 7 value meals, most of which were plain and other special orders... not only did the staff take high-level care with sanitation and protection, but when we returned home with our meals, everything was correct and delicious. Thank you McDonald's PCH, Dana Point for making our mini quarantine birthday celebration a great one! read more

they gave me a moldy fry. bad service,they made me wait 15 minutes just to order. don't recommend. read more

McDonald's - French Fries - Fast Food Near Me - Dana Point, California

Came here twice at 10pm and at 11pm and no one was at the drive thru. Says on the door drive thru is open until 12am but nobody was in the drive thru. Just going to go to the one 10 min from here instead. read more

Used drive-through to order two large fries. Was instructed to wait at the reserved spot. Took forever to get the two fries. Very slow.