After we left Subway next door because of the rude lady! We visited this Taco Bell which is on the same corner next door. And Jett was really nice! I use to order the 7 layer burrito years ago. We usually don't frequent Taco Bell. I like to eat healthy. But, the last time we went they couldn't figure out Emmy order even after saying each item. Now I know from Jett to order a bean and cheese burrito and add items. Brilliant! Now I know. Jett was a really friendly guy! Very patient and kind! I also saw him wiping down the tables. This guy should be recognized. There should be more workers like him!!! read more

Had to get a yelp account just for this. Went twice on separate days to pick up mobile orders and both times the orders were made wrong or I was given trouble trying to get them. Seemingly very understaffed with an unhelpful AI at the drive through. Very rude manager, and the food had stale potatoes and missing ingredients. Not a fan read more

I love taco bell food and service is always excellent Convenient there easy to find they're always polite and very helpful read more

That drive thru AI robot taking the order is horrible. What an inefficient frustrating joke. H Hire a human. read more

I decided to try this location to compare the food quality between the one near my parents and mine. I ordered via app, and chose the grande nachos, with extra beans, tomatoes, onions, protein was the steak and along side that a regular bean burrito. Nostalgia from the 80s when I was a wee lad in middle school. I miss the fiesta fries. Compared to the nachos bell grande, I actually like this the best. Only issue, the chips were "ok" but for the extra money paid for the steak , i barely noticed anything. You pay extra and its subpar. The pick up was at the drive thru on a Friday night, so it was packed. Gave them my name, and they had it ready . Easy peasy. The app makes things easier, you order, pay , and go pick up. Good news is that they are open til 1 am, so late night munchies can be curbed here as an option. Harbor house is another. Stars have been removed for the lack of meat, and quality of freshness of the chips. read more

I usually come to this Taco Bell 3-4 times a week and know most of the staff by name -- they're usually great. But today was completely unacceptable. I came back because my order was missing a drink, and by the time I returned, my food was cold and soggy. I politely asked if they could remake it. That's when I met Pablo, the manager, for the first time -- and instead of helping, he told me to drive back and f** myself*. Completely unprofessional, aggressive, and shocking behavior from someone in a leadership position. I've been a loyal customer for years, but this experience was beyond disrespectful. Taco Bell, do better with who you choose to represent your brand Have video if management would like to see Terrible hope you get rid of him ASAP The gentlemen with glasses is 1000 times better with hospitality and people. #getridofpablo read more

Taco Bell - Just finish telling me to f my self and shut the door on me over 13$.. - Fast Food Near Me - Dana Point, California

Lol idk why there are so many negative reviews, people are so pretentious. Its taco bell people, get a grip. Also if im being honest I dont think Ive had a bad experience here and come AT LEAST once a month because of convenience and cost. I have been eating at this location since I moved to CA like 8 years ago and never had a problem. I usually order off value menu or get one of those box deals they have. People working are always nice as well. read more

This review is not for TB in general, but for the crispy chicken sandwich taco. I have to admit, I didn't have high hopes for the ccst, but I was pleasantly surprised! The entire combo actually works. The taco sandwich part tastes like a pita, and the chicken is good. The queso sauce is ok, and all together it kinda works. I won't be making any special trips to pick up ccst's, but it's not bad, and it is definitely a taco... or a pita : ) read more

Taco Bell - Crispy chicken sandwich taco - Fast Food Near Me - Dana Point, California

This is a well run location. Service was great, mobile order a breeze. They have a drive-through and everything is very clean and well-maintained. We all know the food isn't much in terms of quality, but it is cheap and my kids like it. They got our customized order correctly and were very welcoming. read more

I am a regular at San Clemente (Pico) store but was in Dana Point today. First, the service I received from Louis was terrific. He assisted me in using the app for a "special" item I was awarded, great customer service! Second, unfortunately the food was subpar. The Nacho Fries were cold and the Chicken Nuggets were terrible. I know, what was I thinking ordering these items from Taco Bell I will be back but these won't be on my order! read more

Worst of the worst . Came yesterday and they forgot 1/2 my order. Didn't know till I got home. Tried today, wrong drink, almost empty taco shell and a burrito supreme that was flat and empty. This is a management problem. They should have spent 1/10 th of the money spent on the building in training their management. No wonder this place is always empty when Del Taco 4 blocks down the street is jammed. I'll pass on this place from now on and suggest others do the same. read more

Taco Bell - How little can you put in a Taco shell? - Fast Food Near Me - Dana Point, California

Honestly, we just went in to use the bathroom, but not only was the bathroom perfectly clean, the whole place was neat and tidy. I witnessed an elderly gentleman with a cane come in and ask a bunch of questions to the staff. They were super helpful and friendly and patient with him. We decided to get some food after all and everything came out fast and honestly fresh. Staff were kind and had smiles. Then I watched the employee offer and take the elderly gentleman's food out to his car so he didn't have to figure out how to carry it all himself. It was heartwarming. Well done to those working at the store today (3/9/24)! read more

Found a fucking toe nail or finger nail in my food. Gone here many times and was always happy with the food. Ate everything I ordered and when I got to the quesadilla, I bit into this nasty thing. read more

Taco Bell - Chicken Quesadilla - Fast Food Near Me - Dana Point, California

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This is the slowest and least friendly Taco Bell I've ever been to. I live across the street and have been a number of times. Each time I've been met with cold and unfriendly staff. Most recently, it took 34 minutes to get through the drive through. 34 minutes for "fast food." I love Taco Bell but will avoid this location like the plague! read more

Seriously, best customer service in fast food that I've ever experienced. And I come here all the time, so not even an anomaly. Not sure what's going on here but the team is like... chick-fil-a kind... on steroids. Unexpected and appreciated. read more

I don't know if there is a beef shortage but they really skimp on the beef I even ask for extra and all you could see was lettuce and cheese sauce. I wish I had taken a picture but we were starving. It was comically disproportional to the other ingredients. read more

Got the Taco Supreme combo on 1/30/21. I was very disappointed. Only one taco had enough meat, sour cream, cheese, and tomatoes. The other two had very little ground beef, no sour cream, and a tiny bit of cheese. The restaurant was generous with the lettuce and gave us alot of taco sauce. I tried to call several times, but the number on my receipt 949- 248- 0910 wanted an access number. read more

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They were having some kind of corporate event at peak dinner hour, which delayed the drive through tremendously. What a dumb time to schedule it. When I finally got to the window, the woman working on there was wearing so much perfume that my drink smelled like it even after I left. It was all over the cup. Disgusting. I don't want to smell or taste your perfume when I'm eating. I won't be back. read more

Just getting off work on my way home I decide to pull through drivethru roughly 11:45PM and the lady working drivethru Louisa was wonderful she was happy We where there and I won't forget wonderfully nice to my girlfriend and I. Louisa put a smile on our face as we left thank you. read more

While this place is constantly UNDER staffed it has great team members who work their butts off to make the best burritos in town. I waited in line for 45 minutes the night before Thanksgiving and they had to close early because they only had three people working, and a bunch of Togo orders as well as a 10 car line they had to turn away Whoever is the manager please staff more people for holidays read more

This Taco Bell is straight up amazing. It looks like nobu from the outside and tastes like heaven with every cheezy bean and rice burrito bite. I recommend you come here on a late night or a nice Sunday afternoon with your family or friends. read more

Walked into a clean, deserted taco bell. Quickly ordered our meals. My shredded chicken burrito was very good. My love's meal wasn't correct. He took it back, but wasn't satisfied with his meal. He requested nacho tacos they gave him plain with the wrong toppings. My Dr.Pepper was AWESOME!!! read more

Taco Bell - Taco bell gift card stand - Fast Food Near Me - Dana Point, California

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We ordered nachos bell grande and 2 Supreme tacos. And when we came home we found that they gave us Mexican pizza. I call to let them know and she says to come back. No apologies. I drive back and they give me the nachos. Again, no apologies. Terrible customer service. Check your order before leaving. read more

Popped in for a breakfast crunch wrap before work. The lady at the other end of the drive thru couldn't hear me well as I had to repeat my order three times. She got it correct on the screen and although the coffee machine wasn't working(first time I've heard that) I thought all was well. Got my food, went to work, and low and behold they gave me two tacos. Never going back read more

If I could rate this Taco Bell a negative 100 I would. They ruin Taco Bell's brand as a whole. I usually like to go here on my lunch break but the employees and management has ruined that today. After ordering , 10 minutes later the male employee yelled at me saying "hey, hey you" telling me my card did not go through. I thought I was off that it took over ten minutes to notice so I wanted to check on my bank account to confirm I was not charged. As I was confirming, he yelled as me stating he knew for a fact it didn't go through and he had a line so I just needed to pay. I was a bit set back at who he talked to me. After sitting with that feeling I decided to ask for his name. He refused to give it to me. I then asked to speak to a manager for him to tell me that she is busy and ignore me. He decided to speak to the manager about me to the side. And so I asked her if she was the manager and told her I would like to speak to her, for her to then wave her hand in the air and walk away with out acknowledging me existence. Then he yelled at me again saying "I already told you that she is too busy for you." Over all this was horrible customer service and the way they treat their customers is disgusting. I truly hope that district managers intervene and do something about the behavior that take place here. It's unacceptable. read more

Taco Bell - Rude male employee who wouldn't give name - Fast Food Near Me - Dana Point, California

It is February 27 whoever was working at 11 pm (nightshift) tonight had the best energy her service this late at night is Great out me in a better mood , people like her are much appreciated. read more

There were two ladies working 9-10 pm on 08/25 at the window and the back y'all made the two best Crunchwrap supremes AND delivered fantastic customer service! You guys were so nice and no other Taco Bell has been as great as the team here. read more

unfortunately i did not catch her name but the sweet african american lady at the drive thru is amazing. she is so kind and you can tell she genuinely means everything with her heart. she made my night!! give her a raise!!!! read more

This has been and continues to be the worst Taco Bell. It's on a busy street and gets lots of traffic. Most times I try to stop it can be a 15-20 minute wait because consistently they only have 2 people working in the whole store. One person takes orders for both in store and drive thru and serves. The other one person is making all the food..alone. Today I waited in the drive thru 15 minutes just to order. I was blocked in by a very long line both behind me and in front of me so I was stuck waiting. The young man at the window was very very apologetic but I explained to him that it is the fault of the management..not him. Other people were not nice to him. I rarely stop here anymore and I really don't need to as there is a wonderful Del Taco just a few blocks away. If I decide I do want Taco Bell again it won't be at this store. read more

Just got some Taco Bell, they didn't even get the cheese to melt on the chipotle melt. This taco bell is super mid, I wouldn't recommend it. I also specifically asked for some sauce because they suck at asking you if you want any. No sauce shitty melt 0 stars. read more

3 star rating for the restaurant but 5 star rating for Kathy! I went by Taco Bell today to pick up food for my boss and Kathy was just about the nicest employee I've ever met at any Taco Bell!! She was quick, polite and very sweet! She deserves a raise and her fellow employees could learn a lot from her! I hope her boss sees this and gives her the recognition she deserves! read more

Our fav late night regular spot. Consistently good. Nice staff. Bean burrito great. Good vibes

My order did not include a separate chicken with tortillas, and I asked for coffee with cream and sugar on the side. Instead they used some aweful flavored non dairy creamer that made the coffed taste horrible. Had to throw away the entire order. read more

This is literally the SLOWEST fast food place on the entire planet. I'm writing this as I'm coming up on 20 minutes waiting in the drive through with only 4 cars in line. If you're not hungry when you get here, you definitely will be by the time you actually get your food. Update: 30 min later and still no food. When I finally got to the window and the guy needed to take my order again for God knows what reason. So I'm sitting in the parking lot waiting for him to bring it out in "3" minutes. read more

Perhaps one of the slowest locations I have ever been to. There are three cars in line and it took over 20 minutes to grab a taco and get out. Food is average, nothing special at this location. If you're gonna stop by here, expect to be a while. read more

Went through the drive-thru to order. The employee was very hard to hear and understand, sounded like he was too close to the microphone. Rushed my order on top of everything. Along with all this, he forgot to give me my sauce that is included with the chicken rolled tacos ($2.19 +tax)), so I felt I wasted my money. Food tasted OK but really makes me hesitant to return back. read more

There is something wrong with this Taco bell. Its a 20 minute wait. Not always, but often. Update: I recently ended up with a 25-minute wait while I waited at the window for them to make some missing items. I will tell you I could see inside and absolutely no one was hustling. 25 minutes! I timed it. The people behind me had started honking. Even so, no staff member flinched, seemed to care, or even for one moment adjusted their molasses pace. They don't give a crap that you've been in line for 20 or 25 minutes. They don't. Its creepy! I will not go back. read more

Service is very very slow here. When a customer had an issue waiting so long the employee argued with the customer and then allowed the kids in the restaurant to nearly get out of control! Very poor management read more

As an individual who struggles daily with gender and personal identity problems, I was truly astounded by the services provided by these employees. I have recognized as a car since I was a small child and I am constantly told at drive throughs "you need to be in a car". These heroes recognized that I clearly am a car and my days of being told to "walk inside" and "get off the freeway you moron" are clearly over. Thank you Taco Bell. read more

Update: went to buy some Taco Bell again, got home, order was wrong and sat in the drive thru for 15-20 minutes. I doubt anyone at corporate reads individual drive thru location reviews, but this place is a dilapidated eyesore in our town, and I avoid going there, but sometimes I want some Taco Bell. It amazes me that corporate has not intervened and taken over this Franchise since it is in such poor management that it clearly damages the Taco Bell brand as a whole. Either that or Taco Bell Corporate doesn't give a damn about their franchisees who are struggling and need an injection of capital to bring their restaurant into the 21st century. Original review: This place... always has had pretty bad service. Last time I went, payed extra to get chicken instead of beef, and of course my burrito came with their same shitty beef. This time, I asked a for a Taco supreme. A nacho supreme came up on the order screen, and I said 'no that is not correct' when they asked if my order was correct. I said I wanted a Taco supreme again and he said ok. Got home opened the bag, nacho supreme. Nice work Taco Bell. As of February I have noticed a significant change in this establishment, so much so that I inquired if owner or management had changed. When I asked, I wasn't surprised to hear that it had, and the man who was working the drive thru said he was the new manager. I was very surprised when I ordered that the person taking my order executed effective customer service using words like please and thank you. It's not that hard to say "hello welcome to Taco Bell, how are you today?" which is how I was greeted. Basically, it wasn't a horrible experience but a pleasant experience to get food from Taco Bell. I hope that someone at Taco Bell will take notice of the smart and polite man who is now managing the location, and compensate him accordingly for his massive improvement to this locations operations. read more