My wife and I came to this McDonald's wanting to try out a new location since it's close to our home..... We should've checked these TRASH REVIEWS. We ordered a mcchicken and a large fry. With two cars in the drive way... not a line.. 2 cars. When we got to the first window, my wife apologized to them and asked if she could have no mayo on the sandwich if it had not been said already.... The manager... with a dumb founded look on her face said "but I think they already made it." Awkward pause and then we paid.... Drive up to the second window and this is what they gave to us...... the kid that gave us the food just gave us the food and that was it...... nothing else said.... You're McDonald's, that may not mean anything to you but you guys hold a certain weight of professionalism and corporate environment. But don't tell these clearly not wanting to work human beings..... You should all be fired because each person that we had an interaction with was garbage. read more

McDonald's - Burgers Near Me - Dallas, Texas

Let's face it, McDonald's is not fine dining but it does serve a function in our society. When you are tired of cereal or some other breakfast at home, and want a quick hot breakfast, they can be hard to beat. My breakfast choices at McDonald's include the classic Egg McMuffin, and the newer item Sausage Breakfast Burrito. Personally I don't think you can go wrong with either! I have been to this McDonald's many times over the years and the service I have received from this store has always been pretty decent. Today's service was no different. They were quick, friendly, and efficient. I ordered, picked up my food at the window and was back on the road within under a minute. Super fast! Ambiance is something that in my opinion most McDonald's could work on. I get they are built for efficiency, but unfortunately often comfort gets lost for efficiency. read more

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I really don't eat much there anymore because their food isn't great anymore just stopped there a little while ago and they couldn't even get my order correct it was simple 2b no mustard and a shake it took 3 tries to get it complete they need to train their people or close the food was poor at best I won't eat anything from there again read more

I ordered a 6 pc nugget and they gave me a four pc, every time I order here and the Latino manager that's is a guy but has his feminine ways always messed up my order. The black lady in the evening is amazing I don't get it. read more

McDonald's - Burgers Near Me - Dallas, Texas

Horrible I've been coming here for years ever since they got new management service is horrible. They always mess up my order or forget something. They mostly have Spanish speaking English so communication is not the best. They take extremely long barely having workers at night. read more

Overall, this was a solid McDonald's restaurant for being in an area that is not the safest. I could see that the staff was really trying to be friendly, but also following the rules. I saw a random person come in with a cup asking for refills, but they did not have the receipt. The staff did the best and that situation, but said they had to follow the rules. The food was of standard quality for McDonald's. The restaurant was fairly clean. read more

McDonald's - Front of restaurant - Burgers Near Me - Dallas, Texas

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Terrible customer service .. it's already bad when the workers constantly get the order wrong but it's even worse when the manager is rude and has a bad attitude and rushes you too order. The food I received was fresh but the order is always wrong every time I chose this particular location. The wait time for the orders are ridiculous and on top of that it's random homeless people that walk around cars while waiting for your food makes the atmosphere uncomfortable especially with children in the car . read more

Never had an issue with the service, pretty quick with handing out food, the customer service is okay and are bilingual which helps out a lot. read more

Next level horrible. Ended up asking myself , why did I even bother coming here . Why put people in positions when they are not good at it? Employ some people that will have good customer service and know how to talk to people . I get handed my food without any eye contact. I ask for jelly and the facial expression makes it seem like I'm asking for too much. Then she forgets to give me my drink on top of that. This is a busy location but staff here needs revision. Food was ok. read more

RUDEST PEOPLE EVER!!!! I'm visiting here and can't believe the customer service smh sooooo disappointing

Supposedly open 34 hours then u get a rude teenager at the window... Well done. Hey we aren't open but he wants to pose for pics read more

McDonald's - drive thru hours for customers - Burgers Near Me - Dallas, Texas

All these employees here are very rude. Every time I come here someone at the window has an attitude. Wether it's morning time or afternoon time. The service here is terrible. I do not want to make it about race but we clearly see why they keep attitudes of you see my color and see these employees. It's ridiculous and they have too much discrimination going on here! The food is always cold. They don't greet you they just hurry you through your order! No type of professionalism! These employees here act like you owe them something! Pitiful! This McDonald's need a whole new group of employees! Cause their attitude shows every time! Big disappointment! Will never go back!! read more

My family and I came through the drive thru only to get home and have a raw burger. This location is the worst!! They have forgotten things in the past but to serve an uncooked burger is just negligent. If I could rate this location a negative five, I would. read more

McDonald's - Such horrible service at this location. They served us an uncooked burger. Just sad! - Burgers Near Me - Dallas, Texas

If I could give zero stars I would. Worst McDonald's in Texas. Sat in the drive thru for 20 minutes! They were making us wait at the ordering intercom for 5 minutes before asking what we wanted. Worst ever!!! read more

The people assisting you in the drive-through area, we're extremely rude to the point where they told me to calm down before ordering more. Not only that, but the sanitary part of this restaurant is extremely disgusting as well. Would not recommend. Go to another McDonald's. read more

They remodeled the place but the workers just youngsters my fries where cold they added salt to them when i asked for no salt and then they didn't even fill my cups all the way i went back to tell the guy and they just made a face i would not go here again before it was remolded the other people where nicer so dont waste your time here! read more

Food is hot 9/10 times which is rare and service is usually pretty good and quick. Best McD's in the area for sure.

It's not often I come into a Micky-D's but I was craving a Sausage egg and cheese McMuffin. The food was delicious but the customer service was, well, non existent. I wasn't greeted when I came through the doors as the employees were talking to each other showing pics on their cell phones and having a good time. I ordered after I had to interrupt the older Hispanic gentleman from looking at pics on the other employees phone; he took my order with no greeting, no thank you, no have a nice day, no NOTHING. Their were 2 customers I. The store. read more

McDonald's - Employees having a good time - Burgers Near Me - Dallas, Texas

Meh. I waited in line for 30 minutes, but I wasn't upset. I just wanted to smile and let the person at the window know it was no big deal. Then I waited ten minutes at the window. (For just a coke and a frappe.) Then the coke was wayyy watered down Diet Coke, it seemed like. And the frappe has like no flavor and is so thick it barely goes through the straw. Ive never had a bad frappe, I didn't think it was possible! read more

I always try to give this place the benefit of the doubt but EVERY SINGLE TIME they mess it up. I came inside because they messed up my order and they handed me a bag, of another messed up order. Super unfriendly, full of attitude. I'm gonna start driving the extra 5-10 minutes to the other McDonald's because this one is trash. The manager was flinging the food around. Every, single time. They also say "24 hrs" but aren't open alot at night time and if they are it's only cash. I can tell why this location has so many 1 stars. I would give a 0 if I could. read more

these people are dumb, according to them a happy meal doesn't come with the drink you have to order it separately

Well there comes a time when people should do the right thing. I have been living in this neighborhood all of my 51 years coming to this mc Donald's since it opened I think almost 40 years. And the last couple of years they have slacked a lot. Usually fries are the main issue so no big deal most managers would make it right. Last Friday they was busy and I can understand but my whole order was messed up the mc double ordered plain for my dog wasn't. The Big Mac a 4 dollar + flagship burger was cold. and the 20 piece chicken nuggets Was mixed 50/50 fresh/stale old rubber chunks. It's sad when you tell a manager and it's like prove it where's the food. Like I am lying or something. Going to really check this place out with temp gauge stay tuned. read more

McDonald's - The plain Mc Double? - Burgers Near Me - Dallas, Texas

Rude Night Shift "manager", the cashier looked scared of her gave us the wrong order. Spent $20 and couldn't give me more than 2 sauces, never had someone deny me sauces at a McDonald's. Horrible customer service, confused employees. read more

Everyone hyped the BTS MEAL and I decided to give it a try...the whole meal is basically dependent on the specific Korean sauces. I get home just for me to have BBQ sauce...this is why you check your bags at McDonald's...this is why I also don't eat at McDonald's. Made my whole evening bad. read more

Location is not open 24-7 as the maps/apps state. Wasted 5+ minutes with no acknowledgement at the drive thru speaker.

Please tell me why my fries are lukewarm and my cookies were cold and hard. Also management was just a disgrace to begin with and they need to be shutdown or re staffed if that's possible. If this is a franchise please go discipline them. read more

My review is for the drive-through of this McDonald's. I've never been inside so can't comment on that, but as far as the drive through service is concerned, I've never had an issue. I've been stopping into this place maybe 4-6 times a month, give or take, over the last couple years or so. I'll either get breakfast or grab just a quick burger on the way home because of it's convenient location. Even though there may be a line of cars going through, they always seem to move fairly quickly. As a sidenote, I watched a YouTube video the other day that said McDonald's employees will cater to the drive-through customers first before they will those inside the restaurant. Reasoning is, they don't want traffic to back up in the parking lot! I've never had an issue with the food, the orders have always been correct, food always tastes good, yada yada yada. My only complaint is that it does get busy and the drive-through and I get anxious about that because I'm usually late for work, but that's my fault, not McDonald's! Once again, I can't comment about the service inside, how clean it looks all that jazz, just the drive-through service! read more

Very clean place but they have a homeless problem which probably is why they don't allow dine in. So remember this is only drive through.

Didn't even get my order correct and to top it they forgot to put items in my bag. Also the nuggets were over cooked! Basically paid full price for half an order worth of food and it was all wrong and over cooked. So much for tryna save money! McDonald's got the bigger end of saving than I did! read more

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First I would like to point out how rude the management is, they don't have a self serve soda area and when I asked for tropical sprite in the Drive thru earlier, they gave me tea. I asked to have it fixed and the manager refused. It looked like they had plenty of staff members and very little traffic yet my order took 7 mins for one mcdouble, not only that the quality was terrible the chz wasn't melted and sauce was in one spot. Ivdo not suggest this location when there are better ones in the area. read more

Place is always packed, especially their drive thru. I assume due to its location, they have a cop conveniently inside to help keep things from getting out of control. Comforting? read more

the manager called out my order wrong and then got an attitude when we explained what happened, very rude service for an honest mistake from both parties. she called out the same number twice and got mad at me for picking up what i thought was my order even when the ticket matched mine. very rude and also it smells funky in here lmao read more

Worst McDonald's I've ever been to!!! Do not come to this McDonald's, they have the worst customer service and workers there were so rude!!! If I could give this place zero stars I would!!! read more

If I order another hazel nut mocha and then say the HOT COFFEE, and they present me an iced coffee, I might lose it Everyone there is so incompetent It's ridiculous read more

i'm very new to the area, and this mcdonalds is literally less than a mile away from my apartment and on my way home from work. i work 3pm - 11:30pm, so if i don't have time to eat, i stop somewhere on my way home. i've gone through the drive-thru of this particular location twice now, so my experience is based on that. i ask for the same thing every time. double quarter pounder, no pickle, no onion, medium or large fry. the first time i went through, i could tell that the meat for my burger seemed old - it was dried out a bit and tasted "warm," which i don't experience with fresh patties. on top of that, my burger still had onions and pickles on it, even though the receipt said no onion no pickle. tonight i went again after being wary from the first time. the person who took my order sounded EXCEEDINGLY apathetic, which i normally wouldn't dock points for because i wouldn't be peppy as can be at nearly midnight if i were working at mcdonalds either. the only reason i'm even giving this TWO stars is for the man who was at the window. he was an older gentleman, and i smiled at him when i pulled up to give him my card and he actually smiled back! we had a nice chat, i wished him well on his shift, and i left thinking it was an overall better experience. i got to my apartment and when i took out my burger, i IMMEDIATELY smelled pickles. i checked, and the receipt on top said extra pickles, extra onions, extra ketchup. unbelievable. unacceptable. i can forgive it sometimes because we all make mistakes, but both times i've been here they've somehow mangled the order. i don't know if i'll be giving them another try, but from what i've seen of other reviews, they aren't the most phenomenal in the service department. i feel more comfortable sticking to my usual cane's, even if that is further away. read more

Traveling for work. Stop here for a quick bite. Can't even wash my hands before I eat. Doesn't make sense to be scared of the pandemic. But not allowing to ability to prevent it. read more

This is by far the best McDonald's I've been to, food is always hot and I've never had to go back to correct my order.

The service is the worst when we asked for a Big Mac they gave us a crispy chicken plus and the some people say that this guy is the manager and let's say it the sort because of his service. This Mcdonalds location is the worst during going there I went two times and the both times were bad they make the order incorrect. read more

AVOID THIS PLACE! If I could give them a negative 5 stars, I absolutely would. I work nearby and there aren't a lot of places to get a salad through the drive thru around here, so I settled on this McDonalds. What a mistake?! There was no one in the drive thru, nor at the window. I pulled up to speaker to a girl who asked to take my order. "Southwest chicken salad with grilled chicken and southwest dressing. That's all." This was quickly followed by, "I'm sorry, what was that?" So, I repeated my order exactly, only this time I was louder and leaned more out the window. I sat in silence. I was on the phone with my mom at the time, so she was holding. When I looked down, one full minute had passed. I asked if she got it that time. Nothing. Another 30 seconds go by and she FINALLY responds with "a side salad with crispy chicken? Will that be all?" Uhhhhh, not even close. I said I would repeat it one more time. This time I said it so slow and had a line of cars behind me. She told me my total and I pulled up to the window. I had my credit card out of the window watching two girls look at me, giggle and say something about "Lopez" doing something. I said, "hello? Do you want to take my payment?" The response I got made me want to jump out of the window people. One girl had the nerve to say "We will. We are getting to it. She is new." Like, seriously! I worked at McDonalds for 4 years. Had I said that to anyone, I would have been fired on the spot especially since I would have been standing there gossiping! I pulled up to the next window and asked for the manager. The girl at the window VERY slowly wanders over to the front counter, then to a pregnant lady who looks at me. The pregnant manager continues to stand there, look around, and have another conversation before sauntering over to me and says "yes?" I told her what happened and she looked at me like she couldn't speak English. Well, at least we know where the employees are learning to be so rude and incompetent. GET BETTER MANAGEMENT and maybe your company would have had cars in the drive thru at 1130a on a week day! read more

Worst location I've ever been to. Their food is never fresh. There's an African American woman at the window with glasses who has the poorest attitude. Unexplainably rude! Somehow there ended up being a long thick hair in my frappe she said it was ice. The manager was nonchalant about it. Nasty rude location. Go elsewhere! read more

McDonald's - Burgers Near Me - Dallas, Texas