When I needed to replace underlayment and vinyl in a bathroom, I got in touch with Joe at Sloan's…read more From start to finish it was a perfect experience: Joe helped me pick out beautiful flooring and coordinated the installation. Everyone showed up when promised and left the room spotless. This is exactly what I expected from Joe, as I have used his expert help on other projects.

Flooring is hard because you are really paying for competent prep work. Sloans did the most amazing…read morejob prepping the floor after the last contractor botched it so badly. The price was less than they estimated and they did what they said they would do at all points. They treated us very well. If you need floors go to Sloans.

Why didn't Joseph answer my review as he did for others? No one is resolving or helping me. I am a…read morewidow with an adult disabled child. I can't afford to finish the kitchen that Columbia Floors started and did not finish! Mary Achee

Ordered carpet for my basement rec room I'm doing. The estimator was out within 72 hours and did…read morethe measurements. I had to run over to the Rainier office to pay after picking out my carpet and pad. Set up the appointment. I could only do my instal on a Monday. But two weeks. Installers were great. They were on time,very friendly. Answered all my questions. It took about 8 hours. But they did a great clean up and I was surprised they had 2 bags of scrap. That was it. Great job all the way around. Thank you.

Good work,local not a big box store I am not against box stores however I like to support locale…read morecompanies. Would I recomd this company YES

The worst! My job is having a new floor laid and the flooring is great. The rest is not. Carpet…read moreWarehouse contracted the job out. The job was supposed to have been done by September 1st. It is now October 31st and it still is not done! And since they only work 3-5 hours at a time, with 3 or 4 breaks in between, it may be another week or more before it is finally finished. The man over them has had to be called 3 times to come out and light a fire under them. They worked 1 8 hour shift then went back to the 3-5 hours. The work is shoddy as hell. It's uneven and the lines are crooked. Even the customers notice. If it had been up to me, they would have been fired by the 3rd week!

As mentioned the initial impression of Paulson's sales team was favorable…read more Our flooring was completed after 3 days of work from 2 excellent floor installation pros. Unfortunately the outcome is substandard compared to multiple flooring installation jobs we have had done in homes in both Mission Viejo, California and Scottsdale, AZ. 1. Paulsons underestimated the required flooring, so the stairs are yet to be completed. The ETA to receive more flooring is 1 month, since this was the original time frame. 2. Edging baseboard reattachment looks horrible. The installers told us we would have to hire another contractor to paint and caulk attach all our baseboards. This is confusing as we have never seen this with our last hardwood floor and porcelain tile plank installation. The finished product looked tidy and polished. Although this current project was 800 sqft upstairs remodel at a $15,000 price tag, I expected similar results to our previous flooring installation experience back in Scottsdale, AZ. Perhaps this is all the unsuspecting customer can expect from Paulson's. We now will need to find a contractor to reattach caulk and paint the baseboards. Plus patch paint scraped walls. More money of course. We were planning on also remodeling our first floor 5 year old luxury vinyl redone with Cortec with Paulsons. However, after this week's install, we seriously having doubts. Lesson learned. A good sales talk from Troy, doesn't mean the customer will have a positive outcome and experience. Very disappointed in Paulsons. I don't believe Mr. Paulson of yesteryear would find the workmanship of our project acceptable. I. Summary the Cortec flooring is beautiful, the installation very concerning. If I was to do it all over again , I would use somebody else.

I worked with Troy at the Vancouver, WA store. He was professional and helpful throughout the…read moreprocess. New carpet was installed by a great team efficient and fast. We love our new carpet andI highly recommend Troy!

Bill from Interstate Flooring was weird, unfriendly, did not listen, and should absolutely not be a…read morecustomer-facing employee for any company. Bill visited my property in the late summer of 2023 to inform options involving reuse of existing plank flooring (that I already owned), and the installation of a small section of new flooring (about 80 sf). When Bill showed up at my house he seemed possessed by wicked chip on his shoulder. It was difficult to get him to listen, and he had a very hurried manner about him as I showed him the area where I wanted to use the plank flooring and the area where I wanted other flooring. He then simmered down and listened and it seemed like it would be fine to do what I was requesting. He shared that the cost would be "well over $2000" (note, other quotes I received had been $800-$1200). When I told him his quote was far higher than those I received from other similarly sized companies he just would not accept it. I had to remind him that I already had 80% of the material in posession. His reaction to why his price was so high was that his company "pays their employees EXTREMREEEEEEMLY WELL". (He put an excessive amount of emphasis on the word 'extremely' and even shook his head around while saying it! I wish I was recording the scene so I could post it on the Internet.) I could not believe the behavior of this man. I was gobsmacked. So, because he seemed hopped up on too much caffeine and absolutely unwilling to recognize the ABSURDITY of his behavior and the price he quoted, I needed to just cut to the chase and so I asked him if my job was too small for his company. It's a legitimate question, because many companies in Portland are busy with multi-story condo buildings, making small residential jobs like mine not worth their time unless they inflate their prices. His response was that my job was not too small, and he repeated that his employees were paid "extremely well." Then I said "I can show you the quotes from the other companies I received". He refused my offer and instead left the room and said (with attitude) "well, I can't win them all".

I like to support small, local businesses. I certainly don't enjoy leaving negative reviews. But…read moreI must warn others to avoid this business. I hired Interstate to provide and install a carpet runner on my wooden stairway. They scheduled an appointment to measure for the runner, and no one showed up. We rescheduled, and again, no one showed up. When we called, the owner, Debbie, came and did the measurement. This was in January 2020. We didn't hear much, so after some prodding on our part, they scheduled the install for mid-March. Covid hit, and things were shutting down just before the install. We asked them to delay. We called again in late June and after several more calls, we were scheduled for July. Lo and behold, there was not enough carpet to finish, either because Debbie didn't measure correctly or didn't listen to the clear and simple guidance we gave about what we wanted carpeted and why. Over the subsequent months, we called Interstate regularly for updates, and they only initiated contact with us once. We were patient, considering the pandemic and the many complications it has caused for everyone. At one point, the owner Debbie told me we were lucky to be able to get the same product to finish the job, because the company had discontinued what we needed. After one last-minute installer reschedule, the installers were set to come in November. This time, the carpet runner was the wrong width. Interstate was closed and no one called us the next day to follow up. When I called the following day, Debbie rushed me off the phone, did not apologize, and said she needed to speak to the installer. Another 24 hours passed before I called again. This time, Debbie continually made excuses, changed the subject, and failed to take responsibility for the situation. During the conversation, she admitted that she knew the new piece was the wrong width, but had expected the installers to fabricate it to appear as if it was the same size as the rest of the runner. This would not have looked good: this is a carpet with a printed pattern on it, similar to a rug. This conversation it clear she was untruthful previously when she told me she was lucky to be able to obtain the same product, despite the fact that it was discontinued. When I asked why she never told us of this complication or her proposed solution, she had no response. When pressed, she admitted this was something that she "probably" should have told us. She agreed with my assessment that the situation was "extremely unprofessional". I've done MANY home improvement projects with many companies. When someone is working in your home, professionalism and integrity are just as important as the level skill that is used to complete the work. Any company that will attempt to conceal unforeseen issues does not deserve my business, to say nothing of the incompetence that led us to this situation.

Was referred to them by a friend who was happy with their bathroom remodel so I had Derek and his…read moreteam do mine as well. Couldn't be happier. We have passed his name along and will continue to do so. He is coming back out to do more work for us now and we can't wait to see the finished product. Thanks for everything.

Racist and unprofessional! This review is by an installer and not a customer. On first meeting…read moreDerek, several months ago, one of the first things he said to me was "I'm looking for a good, white, English speaking installer to represent my company." I should have walked out then but thought I needed the work. He didn't pay me for nearly two months on a several jobs I did for him. When we did finally meet up he was yelling and calling me names and even threatened to not pay. He then complained about having to work with immigrant installers who don't speak English very well. In short, because of his racist and overall unprofessional behavior and running of his store I will no longer be installing for him and cannot recommend his store to other installers or customers.

Bob is amazing and knowledgeable. Patient and full of great ideas!…read moreFrom start to finish he was there to help along the way if needed.

We gave the owner of the store dimension of our rooms so that he could tell us how much carpet we…read moreneeded and we were short by a large margin 18x12 ft short. had to order more and do a second pick up.