Unbelievably rude and inconsiderate interaction I just had on the phone with 'the only person who does quotes'. I called 5/19/17 at 4:30pm to request a quote on a maple hardwood floor that has a less than 10sqft area of water damage. He was very short with one word answers and condescending. I was informed the entire house would have to be refinished to match. The floors were just refinished 3 years ago, and I'm not interested in having the entire house done, just the damaged area. I explained I understand it won't match exactly, but I wanted to know if he would come out and give me a quote anyway or if I should keep on looking at other companies. He said "why don't you keep looking". I replied with, "So, you don't want my business??" He then replied angrily accusing me of having attitude and abruptly hung up like a 10 year old. Hopefully they figure what customer service is and do they even know about Yelp? In this day in age, when you're an ass to someone on the phone, you will be held accountable online! I hope this experience steers other people away from this company when starting your search for a hardwood floor company. read more