This was a pleasant stop. The restaurant was very clean. The restrooms as well. The coffee was very hot as I like it. The employees were friendly too. read more

McDonald's - Order at the kiosk - Burgers Near Me - Columbus, Texas

Five stars to a McDonald's?????! Well, the employee was so friendly. I stopped here for coffee and it was fresh. They also have the senior menu, you just won't find it on the kiosk. Bathrooms were clean read more

Driving again for work. This time sitting in Columbus, Texas waiting to drop off supplies to another crew. I need a drink and a bathroom break so in I go to a recently remodeled McDonalds. Seems nice enough except for one BIG issue in my opinion. I heard or read that McDonalds new business model takes away the fountain drink machine in the lobby. This location is an example of that future business model. I really want tea; that's behind the counter too. My choices are now limited for several reasons. First, the sweet tea is too sweet. An employee told me they use 4lbs of sugar for each container. Even the "half cut" option is sugar overload. I like to make my own with 80% unsweet and top it off with sweet. Can I go behind the counter and do this? Second, language barrier. Let's face it alot of of current employees don't speak English. So, me asking for a specific tea and percentages is a wash. So now I'm limited to fountain drinks. Fine, a large Coke it is but it's not what I wanted. The boardroom always thinks they know what customers want. In my case it makes me look at other fast food options where I can do it myself. Stars reflect the lack of future choices versus any services provided by this location. Nice bathrooms! read more

Giving 4 Stars based on our visit. We ordered via the kiosk and took a number as instructed, thinking they would bring the food out as we were dining in. They bagged the food and called our number, but failed to give us our drink cups, or ask if we needed ketchup or sauce, so I waited patiently to be waited on and asked for cups, and sauce, so minus one star for all of that. The order as far as our food came out quickly, it was correct, and it was hot and fresh. The dining area was clean, and they were very busy for sure. read more

McDonald's - Custom Double Meat Quarter Pounder with Cheese - Mustard, bacon, extra pickles, tomatoes - Very Good Burger for McDonald's. - Burgers Near Me - Columbus, Texas

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Food was good, freshly made, and the restaurant was the cleanest McDonald's I've ever been in! Play area was fun for the kids. read more

About 4 families in a row stop to use the play center. Here today around 3 pm sorry it's closed for an inspection ? I asked what that matters clearly nothing stopping for it being inspected anytime. Maybe they just want to keep it clean ? I will add to the low ratings read more

Came for dinner rush with 40+ kids for field trip. All the staff were great! Thank you for taking care of our kids' orders, fast and efficiently as possible! read more

Leaving a 1 star rating because it won't let me leave zero. This store has issues. We arrived and the kiosk wouldn't register our selections. We could not get help until we had to call back to someone. We were completely ignored. When we did order, we ordered a hi-c orange, a Mac flurry, and a cookie tote. After waiting 15 minutes we got the Hi-C Orange. They set it down, called our number, and disappeared. Again we were ignored until we had to call for attention. We then asked for the rest of our order. They hadn't even started the cookies. We had to wait again. Almost 30 minutes total, while being ignored most of the time. Horrible service. read more

Putting aside the guy that's out of uniform and just keeps sticking his dirty hands into the fries and eating hem. The place is very slow to serve and what looks like a lot of frustration between the staff. Doesn't seem like a happy atmosphere. Ended up using the touch screen to make my order. Took pretty long for my order to be ready. Although the manager was nice I highly recommend not coming here. read more

McDonald's - Careful with this guy who keeps sticking his dirty hands in the fries and eating them. Disgusting. SMH - Burgers Near Me - Columbus, Texas

Visited this McDonald's tonight. The restaurant was dirty. Most tables hadn't been cleaned. Numbers were still on the tables. My double cheeseburger was cold. Employees busy talking in the back. If this wasn't the only McDonald's in town, I can't see why it's still open. read more

Worse McDonald in Texas. Very rude. Tried to get a coffee only and had to leave after 15 min wait time inside. After I was waiting 15 min, every one was told to get outside and use the drive through Very bad management read more

Stopped by passing through and decided to stop in for a quick bite. For fast food/McDonald's, the food was ok. Yes, I said ok. I'm giving this place a 4-star rating because I'm rating it in comparison to other McDonalds/fast food experiences. First of all, I had my kids. They were so excited when I pulled in and were begging me to go to the playground. To our disappointment it was closed. I can't blame McDonalds for this entirely since they closed it for their patrons protection (due to the CV pandemic). Every other table was closed too, but there was plenty of seating if you wanted to dine in. Plan b, order food and take it to go. There was quite a line of people waiting for their food (not actively ordering, just waiting for food from what it seemed like). There was a self order kiosk available and there was an employee taking orders as well. They seemed very efficient--as efficient as possible anyways. I placed my order at the kiosk--two (4-piece) happy meal and a Mc.Rib meal. The wait to pick up my food after placing the order was about 8 minutes. Again, efficient comparing my past experience w McDonald's/fast food. Time to review the food.....fries were awesome (love McDonald's fries!!) perfect combination of crispiness and saltiness! Mc.Rib, did not meet my expectations. Individually, "everything was there" --pork patty was large, enough BBQ sauce, onions and pickles were fresh/crisp, bun was toasted--but I remembered the Mc.Rib tasting better. Like melt in your mouth good. This was "ok". I wouldn't order it again but I wouldn't stop Anyone If they wanted to order it. The kids meals were as expected. That's one thing that is constantly consistent --the nuggets--crispy, flavorful, tender. I know they're not "real" nuggets but they're what I expect and like! Overall, a 4 star rating. Yes, 4 stars. Service was fast and good. Food was hot and fresh. And restaurant was clean and practiced social distancing. If you don't agree, go try it out and leave your own review... ;) Happy eating! read more

Zero stars, nothing fast about it and complete Chaos . Order took 13 mins to come out and was cold when arrived

We stop here whenever traveling and until today, we'll have to rethink. Went inside and no one came to the register. Another group of people came in and the lady went to the register to wait on them. So, we left. Two stars because the bathrooms are actually clean. read more

See the huge sign on I-10, so we decide to stop for a couple of Frappe's. Truck and sixteen foot cargo trailer maneuver all the larger than life pot holes on the off ramp, find a spot to park the rig and jump out to go inside and order some I-can-already-taste-it caramel Frappes....the cashier says the Frappe machine has "been" broken down....WHAT! Never mind that it just didn't happen, but it has "been" that way! Manager...get to work getting that fixed, call the repairman or replace it! If an item is on the Menu, it SHOULD be available! Does management not notice there are no sales on that Frappe key or are you so dumb you think no one is ordering them? I am NEVER returning to this location....Store #7567 in Columbus, Texas. read more

VERY POOR CUSTOMER SERVICE! After waiting approximately 10 minutes in the drive thru, I politely stated "I'm ready when you are". Her reply was "and I told you to wait because I have orders" in a very rude tone. I left the establishment immediately. It was 8pm on August 2nd. read more

I'd give no stars if I could. The absolute worst service. The young man taking orders was on his phone and then playing with his hair. He then walked over to the cups and did some weird head slap and shook his head over the cups. He then went over to get the fries, still playing with his hair and scooped some fried up. He came over to hand them to me and I said "nope. Not touching those. I want my money back." He looked very confused so I asked for the manager who was no better. She said she would make new fries, I said NO! I want my money back! This is the nasty thing I've seen in a long time!" After 10 minutes she finally gave me the money back. Do yourself a favor and go down the road to Whataburger or BK unless you want your food with a side of hair. read more

First and foremost their delivery truck was taking up all of their handicapped spaces, we were traveling with a handicapped person and had a hard time getting them in and out of our vehicle. We stopped in around 8:30 and ordered our food, took awhile which I was willing to forgive because they were busy, when I got my food it was wrong, so I took it back and they threw a fit about having to fix it. When all they had to do was toss some cheese on it. I wasn't going to make a big deal out of it, just wanted my cheese. Then someone else traveling with is gets their food and their order is completely wrong, they ordered a sausage and egg biscuit and had a ham & cheese McMuffin, the lady at the counter had the audacity to argue with her that her order was not wrong when it said right on the ticket what was ordered. More and more people were getting food they didn't order and at one point the food runner ripped a receipt out of someone's hand because he told her no, that's not what I ordered. The thing that bothered me the most however, was the delivery truck taking up every single handicapped spot. 100% illegal and not okay. We will not be returning. (Oh, they were also out of literally EVERYTHING.) read more

This is literally the worst McDonalds, even before COVID. They are never staffed appropriately, it's not uncommon to pull up to order and be asked to wait 5-10 minutes before placing your order even if there is literally one car in front of you, and our orders are frequently wrong. I know beggars can't be choosers in a small town but save yourself the headache and just go to Sonic across the street. read more

Worst is McDonald's in Texas we waited 10 minutes inside cause drive busy won't even take out order told us he was a kiosk and bad customer service rude I didn't get upset ask if they take my order and still no someone told me anything waited ten more then left read more

Avoid this place like you do covid it sucks. They don't hardly give you any sauces and then have the audacity to try and charge you extra for them. Absolutely ridiculous hope this location goes out of business. read more

Worst mc Donald's ever I went there to get a ice cream cone at 10:45 signs say 12 and it was close that three times this week I wasn't going to say anything but something has to be done n a month they have got my food maybe twice so heads up if u visit this place after 5 . I give them a quarter star ^ read more

Dirty bathrooms and seating area. It looked like the mirror in the bathroom had never been cleaned.

Stopped by for a quick dinner on our drive between towns. The dining room was closed due to COVID but the staff was very friendly when we entered. The restrooms were clean and a very polite worker quickly took our order. We ordered two buttermilk chicken sandwich meals, both of which were excellent. The chicken was crispy and I was pleasantly surprised to find it was a whole breaded chicken breast rather than a formed patty. Additionally the lettuce and tomatoes on the sandwich were fresh and crisp. All around one of my best McDonalds experiences, I will definitely be stopping here again whenever I am traveling! read more

Unbelievably disgusting! Just left at 8:30 am. Totally empty. 5 employees standing behind the counter doing nothing but talking. Drink station dirty with sticky residue everywhere. Ketchup everywhere. Women stalls didn't have toilet paper. Trashcans overflowing with trash on the ground. Gross! read more

This is a fairly new restaurant, but already dirty. There are lots of employees sitting around on their phones while the place is a mess. Its disgusting. read more

They don't even deserve this one star. This establishment is hands down the worst Mcdonald's i've ever been to. The employees are rude and could care less about you. You have to wait forever to get your food. The employees come here out of uniform and work. I have seen some even barefoot behind the counter! This place should be ran by different people or shut down. read more

Stopped by here on my way back home from Houston. And place seemed unorganized no manager to jerk their employees in check and also the manager in charge plaque on wall was blank lol. Who runs this place??? Also the young lady who roomed our order didn't greet us at all she looked like she didn't wanna be there all she did was cone up to register and said "yes" with an attitude like that she'll always be flipping burgers and dropping fries into the fryer. Get a new squad in here please! Lazies all in here read more

Sitting in the parking lot foodless after waiting 15 min for an order and walking out with my two kids. After waiting 15 min finally I flagged down a gentleman to ask if anyone was taking orders and he rolled his eyes, dramatically dropped whatever he was holding as if I was a huge inconvenience. I started to order anyways. One chicken nugget kids meal.. WHAT DO YOU MEAN.. oh sorry don't you have nugget kids meal? UMMM YEAH BUT WHICH ONE.. unbelievable, we just left and kids starving read more

Stopped for a bathroom break and to get a drink (smoothie). Restrooms were borderline nasty...and smelled like an open sewer at the sink. Then, while waiting for my smoothie, they took some drawer out to change a bag of something...the drawer was dirty and there was mold on the bottom of it. THEN...my "large" smoothie wasn't even full (about one inch below rim and even below the brown McCafe logo). The employee neither noticed nor cared. We just left without saying anything. Afraid to even drink my drink...the place was so nasty. The entire store just seemed dirty and run down. We'll never stop here again. read more

Clean. Been driving for 2hrs and needed to take a break for the kids. They have an indoor playground/family dining area separate from others. Love it because my kids can get rowdy and I dont have to worry about getting evil looks from cranky foodie. This is a very nice looking mcdonalds. read more

When we got to the drive thru ordering window the lady request we wait - 15 minutes later still no response. Eventually we had to drive away and cut our losses - there was a line at the pickup window as well so did not have an opportunity to try and order there ..by far the slowest "fast" food service I have ever experienced read more

I should have been warned when we walked in and there were a dozen customers who had already paid, waiting for their orders. But we wanted breakfast, so I stood in line. When I was #2 in line, the manager gave the order to her staff to "change the menu," and from that moment on, they were no longer serving breakfast. I ordered a salad, figuring it would be quick. Took 40 minutes to get a salad. Employees seemed to be busy, fussing around, hugging one another, talking, but no food coming out - one reason may be that there were about 8 employees on the customer side of the works and only two in the kitchen. At any rate, after 35 minutes, and with customers piled up all around the counter, I went up to see what was going on more closely. A woman in the kitchen was obviously making a salad, but she'd stopped to have a loud and angry looking conversation with the person I think was the manager (who was standing on the customer side). Arms waving, angry face. No salad coming out. Having had enough, I called out "Maybe you could stop fighting and finish making my salad?" On this, I could feel customers backing away from me, and several gasped. The manager turned to me to call "What???" "We are not fighting," she said, and then stopped to explain to the salad-maker what was going on. "She thinks we're fighting." (Call it cultural insensitivity on my part? I don't think people with angry faces and raised voices and waving arms is an appropriate way to serve customers who have been waiting for a huge amount of time.) At this point the salad-maker disappeared. "She's gone to get your little oranges," the manager called to me." "Forget the oranges," I said. Another 4-5 minutes later, salad arrived, with oranges. I took my salad, pushed my way through the by-now two dozen customers milling around waiting for their orders. No one made eye contact - OMG she made a fuss! Unfortunate experience all round. My advice? Go someplace else. read more

Pros: Large premium roast coffee kept me awake for the rest of the drive to Houston Convenient location near the I10 @ Hwy 71 intersection Cons: Drive-thru window employee was polite but did not convey friendliness (like every restaurant employee in Austin seems to) read more

Slow Attitude Employees that move at the pace of a snail Waiting 30 minutes for a kids meal & hamburger "#204...your fries are going to get cold and then be disgusting" from who appeared to be the supervisor read more

The service here is consistently the worse of any McDonalds I have ever been too. The drive thru takes at least 15 minutes If you go in you can't just go to the counter and order, it has to be done at the kiosk. People do not know how to use them making it a long wait. read more

When travelling, sometimes you don't want to be adventurous. Sometimes, you want the comfort of familiar, perhaps even corporately consistent, food. When driving to the Houston area on Friday evening, I wanted to eat quickly and not be surprised (either pleasantly or unpleasantly). Well, McDonald's of Columbus delivered. Quick meal of McNuggets, relatively clean restaurant, and friendly enough employees. Definitely a good option on the Texas 71/I-10 route for the Austin to Houston road trip. read more

Very rude! Should fire there window people. When I asked for more sauce they had the audacity to try and charge me extra...never heard of that. For a $10 McDonald meal I should get how ever much sauce I want. Try and avoid this McDonald's if you can. read more

Worst service ever! They had to reboot the system and said they could not serve me or tell me how long it would take! Do not waste your time at this Mc Donald's! read more

There is something seriously wrong with this McDonalds. No one is wearing gloves or mask! Owners please do something!