Ordered via app. Clean and efficient. Service was ok. Missing nugget pack from the order. I had requested two types so glad I checked before pulling away from the window. Had to flag the employee back for attention. For the burger, I felt like the double cheeseburger did not have the extra diced onion I had customized and it was tossed together so i repositioned the cheese. It was just ok this visit. Better than last time, just some food assembly, poor visual appeal, and I see they are jacking their prices up again slightly in value options that brought me back in. Will do in a pinch but nothing like it used to be at any location. read more

McDonald's - Fast Food Near Me - Columbus, Ohio

It's like a combination "old school" and modern McDonald's. Also, I couldn't believe they still had the shamrock shakes in late April as of when I'm posting this. read more

The fries are always soggy and gross, the chicken is always dry and crusty and the burgers are usually dry as well. on top of the food quality for prices, they constantly mess up orders and ive had mobile orders not go through while getting charged and then get told they will not make the food or refund the money. read more

I'm not a big fast food person but when a girl gets hangry and there's a McDonald's nearby, she's going to get it. That's what happened to me earlier this week and I was honestly relieved to be able to simply pull up to this empty drive through and order a late breakfast. I was in and out of there in less than six minutes. Seriously it was quick af. The service was friendly and the food was... well McDonald's. My hashbrown was lukewarm at best but my sandwich was just fine. I always get just an egg and cheese mcmuffin. They don't actually have just that on the menu but they make it for me, which I always appreciate. This was the first time I visited this exact McDonald's in probably ten years. Those giant golden arches never lose their shine. read more

McDonald's - the front of a mcdonald's restaurant - Fast Food Near Me - Columbus, Ohio

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Rude white female did not give me any sauce with my nuggets and insisted I pay for one sauce, which is supposed to be free

The two girls working the cash register were so nice. The girl on the intercom didn't sound like she was going to spit in my food. When I got my food the person up there was also super nice. My food was hot and my drink was filled to the VERY TOP. I had forgot to ask for ketchup and when I looked in my bag 5 packets of ketchup already in there!!!! That actually made my day. This McDonalds used to be busted but I think they are really stepping up!!!!! read more

This has your standard McDonald's food, but it gets big star bonuses for its very upgraded interior and customer service! You would hardly believe it's a McDonald's by its upscale, clean, modern interior décor. Every other table has a large touchscreen monitor loaded with games that will amuse kids and adults alike without any extra charge. They have several kiosks where you can place and customize your order to your heart's content. Then sit down, and the staff bring it to your table! There was a very helpful African-American man (maybe the manager?) in a suit roaming around making sure everyone was taken care of, helping customers use the kiosks, and even jumping behind the register to take orders. That really impressed me! They don't have a full Coca-Cola freestyle machine, but they do have a version of it with an electronic touchscreen and some flavor choices to add to the soft drinks. There was nothing different about the food, but the design and great service set this McDonald's apart! read more

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The employees are rude. put out to wait on you especially the drive thru. They do not understand the concept of taking turns between the lines. it seems like she cant understand how it works. Not the first time this has happened. Food cold. no napkins or jelly even though I asked for them. read more

This is a cute McDonald's for kids. It takes them a while to get your order right so be sure to keep your receipt. It is clean, they have cool games the kids can play at the table, and staff is pretty nice. read more

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This is the similar fountain drink machine that the Burger King has in Northland. I had Diet Coke with Cherry Vanilla with my large fries and Quarter Pounder with Cheese and Bacon. The manager/owner wore a nice 3-piece suit while taking my order. He was great and will come back to this McDonald's at Easton. read more

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5 years ago, this was a great McDonald's. No more it seems. Customer Service is nonexistent here anymore. Employees in the drive thru are rude and arrogant. They are more concerned with carrying on personal conversations than actually working. read more

Not a fan of McDonald's, but sometimes they are convenient. Not this time. We needed a quick snack, so I came into this one. They were kinda busy- 1100 on a Sunday morning. Okay, cool, I get it. Maybe a 10 minute wait instead of 5? Nope, 30 minutes from the time on my receipt till I got our food. I waited at a table, and watched the screen. Saw my order number under "in process," then it disappeared. Other orders were served. 15 minutes later mine came up on the "serving" screen, but no order. Other people were waiting and getting impatient, but got theirs before me. I checked in several times, and they seemed surprised and looked like they were getting on it. But, no. The guy behind me had had issues here before, had talked to managers and corporate, and so he asked, for me, and it sounded like they were just then putting in my order. Holy crap. Got the food, and a somber apology, and "what can we do to make this right?" Well, give it to me free? Nope. Maybe give me coupons or a gift certificate? Nope, can't do it. I did see that they gave me extra fries and chicken tenders, so that helps, and she said to ask her for a free meal next time I'm in. Hm. The food? Not bad. I got the sweet and spicy chicken tenders, and they were pretty tasty. Even, surprisingly, a little spicy. Big, heavily sauced, tender. The fries were standard McDonald's fries- thin, crispy, good. I was gone so long that Sweetie and Baby K were taking a nap when I got back, so I can't ask how their food is. The lot is a little cramped, and with Easton traffic the whole area is dicey so drive carefully. The store was clean, I like the refreshed layout, and the kiosks, well, I will get used to them (but one was out of order and I ordered at the counter.) Will I come back? Maybe to see if they remember me and their promise. read more

Front of house Staff are great. The cashier was in a suit and tie and amazingly friendly. Great job! Why three stars? Food took forever even at 1:45 pm and the fries were cold and stale. The drive thru is always backed up and sloooowwww! Needs ops help! read more

I ordered food for delivery, I received missing orders I will never ever order from this place

I ordered a Frappe in my order and when I got up to the window, they said they didn't see it on the order and asked me to wait in spot 1. I waited 10 minutes and walked inside asking what's going on. The woman said I didn't order one, though I did. The woman on the speaker who took my order asked me what flavor I wanted. The lady was rude and wasted my time. I'm assuming she thought I was lying? Poor customer service. read more

We went here for my daughters birthday. She LOVES mcds and requested that be her lunch. When we got in there, Matt, greeted us and found out it was her birthday. He then got her three toys for her happy meal and he asked the manager to comp her a vanilla cone. It was so sweet and above and beyond. Thank you, Matt, for going to extra mile. It was very appreciated. We also witnessed the manager helping an elderly woman. She walked her tray of food to her table so the woman didn't have to carry it. It's the simple gestures that mean the most. read more

I don't eat at McDonalds a lot so I had forgotten the less than friendly staff at this one until I went through their drive thru the other day. The two times I've been there I've had the same experience although with different employees: Get to speaker "Your order?" I give my order and get the total and pull around. When you get to the window to pay the person speaks not a word. No hello. No total. Nothing. Just puts her hand out for the payment. I give her my card, she runs it and then hands it back. No thank you. No have a good day. Not a word. I pull forward and sit for a few minutes waiting for the food. When the gentleman arrives at the window he says not a word but hands my bag to me and walks away. Seriously, not a word from either employee both times I've been to this location. The added bonus this time? Instead of a regular Big Mac, I got one with no Big Mac sauce but with may slathered on each bun to the point it was running out all around the bun. Totally inedible. Tried to call the restaurant to complain but nobody answered. Horrible restaurant, but maybe the pretty tables make up for it? (Saw that mentioned on other reviews). read more

I get it, it's McDonald's... you can't have SUPER high expectations but this location is awesome! Everytime I've gone through their drive thru, the food is great. The fries are always hot. But not TOO hot. Even during busy times, the drive thru moves quickly. read more

I don't go to McDonald's very often. I was very impressed. (I try to avoid the one near my house because the food has been off). We had a great experience and the service was very good. Every employee I came into contact with was friendly & helpful. read more

This is the prettiest McDonalds! Love the Real Orchids on tables! Pretty Flowers outside. Great with Photos of You! Love the $1 any size soda. Love the McCafe Hot Mocha with real whipped cream. Love the McMuffin with Canadian Bacon, Egg, and Cheese. Love the Scrambled Eggs. read more

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Took my grandkids to Morse Crossing store. Food and service was ok. I used the kiosk and picked my food up at counter. BUT the floor, tables and drink station were very dirty. I cleaned our table with my hand sanitizer on a napkin. Never come in this one again. read more

Goods: we all know mcds food, 100% of the time I get a 10pc nugget never a burger! But this one deserves a review because of the outstanding amenities! It stands out for the freestyle cola like dispenser can add basically cherry raspberry vanilla and citrus to Coca Cola products. Self service kiosks allow you to pay and order your meals as well as customize sauces on burgers and salt levels fries or sandwiches. You can pay with Apple Pay and grab your soda cup to begin drinking and take a number to sit down and wait for the employees to bring your food. One every other table has a computer screen as well mainly geared to kids and allows you to pay multiplayer games or puzzle learning games. We tried bowling and that was fun. Service: both times I've been here an older gentleman in a suit, guessing general manager is there checking up on everything making sure everyone is having a good experience literally going Tabor to table and checking up with us verbally! So impressed and never gives a problem when your food is not to your liking he'll make it over again. MoJo: get your mcds fix but you'll love the ambiance and all the extras that make this mcds earn 5stars read more

Trashy customer service from the order taker, window help, and final window. Not even a "Welcome to McDonald's" just what can I get you or my favorite..."go head". Slow moving drive thru but I'm sure that's contributing from the "help" they have. They need to hire individuals who respect having a job and providing food. read more

Ohio is home to the worst McDonalds. Still sitting in drive thru after they messed up our order. This has been a 35 min ordeal and counting. The girl at the second window was on drugs or something she was gone out of her mind. The lazy who took our payment was pleasant. So after waiting for our meal to be fixed we sat there for 15 cars to drive by if not more. So we called them. And the same drugged out girl came up and started going off. We asked for a manager and he was atleast helpful. But again they were made wrong. We handed them back to him and told him to throw it away. Corporate needs to revisit this location and I'll be sure to email Corp tomorrow read more

McDonald's - Fast Food Near Me - Columbus, Ohio

Worst McDonald's known to mankind Employees sleeping in the dining room Can't seem to do anything right What's worse, they don't care My last interaction was with Danisha Total lack of customer service My office is 1/2 block away I've tried to have my management huddles hear on Friday morning's NEVER AGAIN read more

the worst McDonald's in the Columbus area! I literally came here & purchased a 10 piece nugget and large fry, both came out cold and old. Mind you this isn't the first time. Something seriously needs to take place with that staff. They were just walking around with sunglasse, drinking, chatting not having a care in the world about their guest read more

The workers were overwhelmed and taking it out on the customers. We were already stressed for we just got out of the airport.

Slowest fast food ever. If I am going to stop here I have to give myself en extra 20-30 minutes before work. This McDonald's is a block away from my office. Half the time they forget about the drive thur. Currently sitting in line for 13 minutes and haven't moved. Like this almost every time I spot and I try not to do it often because of how slow they are. The food is fine once you get it, but prepare to wait. read more

This place reminds me of that Dave Chappelle skit, "PopCopy." Check it out for yourself. http://www.youtube.com/watch?v=zaunAZW7zOI The service is horrible and they get off by making you mad. They mess up orders constantly. One day I went in and ordered a Big Mac, Quarter Pounder, two large fries and two med. Sprites. The future rap artist, who was spitting rhymes the whole time, came back with a chicken sandwich, a fish, ten piece nugget and two milkshakes. After telling Snoop Dog's protege that the order was completely wrong, he was finally able to get it right after about 15 minutes of standing at the counter. read more

A CLASSIC! This restaurant is located just across the road from Easton Shopping Center. We were on our way to another store when I noticed this retro McDonald's. We simply had to stop. I only ordered a cup of ice cream and water while my husband ordered a burger and fries. Our food came quickly and my husband chatted with the manager about the building. She confirmed that it was an original structure, but stated that it was due to be renovated soon. I am not sure what this means for this classic building but I am concerned that it will become a modern "copycat structure". It appears to have already been renovated inside as it does not have a classic decor. How sad! If you want to see this cool building before it's too late, you need to get moving. Cool building, fast and efficient service. read more

McDonald's - A cool classic. - Fast Food Near Me - Columbus, Ohio

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This employee was super rude to me, on the website the time says they close at 12 and the stupid rude lady working tonight was super rude and kept yelling telling me we are close while she was taking a mans order at the window. I don't recommend this MacDonals. She's a definition of a rude person who doesn't know what customer service means. I give this Macdonald a 0 star rating. read more

I went tonight and they want to sell me food. Cause the say the system is down and they can't take more orders. That's fake. Cause they start cleaning before the closing hour. Is my third time and the same thing. read more

Incredible - it took 20 minutes to get a breakfast sandwich while waiting in the drive through. Does management not staff this place appropriately? There are tons of other options in the area for a quick bite to eat. Avoid this one. read more

This McDonald's is fantastic! Great manager who always wears a suit and their customer service is always off the charts and fast. I had to leave a review I was so impressed. read more

I have never been to this McDonald's and we randomly stopped in here for my son who wanted a happy meal and I only wanted to write a review because there was a gentleman working in a suit and tie helping every single customer get their order, help with the kiosk, or whatever need be. He was right by making sure everything was taken care of. I looked on his name tag and his name was "Craig" and he deserves 5 stars himself. Even as we were leaving Craig was outside picking up trash from the parking lot telling customers goodbye. What an excellent example of customer service. read more

I've been in the drive thru for 20 + minutes for coffee Every time I come here they have to brew decaf or more coffee. This is the slowest McDonald's I ever go to. Never any apology for the wait. I think I will find another place from now on. read more

Sold me a McChicken sandwich with no chicken(drive-thru order, didn't discover until I was home). When I sent a complaint to corporate the local owner called me (about a week later and I googled the number to see it was a local McDonald's owner) but only let it ring once then quickly hung up before I was able to answer? I don't know if this is a way to show corporate that they tried to contact the customer to resolve the complaint but were unable to reach them? In my estimation, I was scammed with the food, now they are scamming their complaint response. If I could give zero stars I would. Only $1 but their lack of response and what appears to be disingenuous attempts to rectify the situation, leaves me with no other conclusion than they don't care about their mistakes. read more

McDonald's - Fast Food Near Me - Columbus, Ohio

It's McDonald's, not great food but nice place. Stop by once a month for lunch or something. Staff seems to be nice but how good can any McDonald's food really be? read more

This was the best McDonald's I have ever been to. The manager was super nice and was working hard to keep the place running. Very clean and friendly. Thanks! read more

Nicest McDonald's I've ever been to I ate in the restaurant and the owner walked me thru the new kiosk to order took my money at the cash register then he brought out my food to my table and filled my drink at the self serve fountain drinks and brought it over to me. My tray he brought out had napkins ketchup and straw. Fry's were hot burger was fresh I will definitely come back here again thank you sir for the best McDonald's experience I ever had!!!! read more