So I ordered on the kiosk which I thought was convenient but the option to go BUNLESS doesn't exist either. And then they tell you to take a table service number but they don't deliver it! WTH Why does the kiosk ask what drink you want if you're making it yourself? So far less than happy with my experience here. The fries are horrible probably the oil is old. This is the closest to my house. Been here thousands of times and this was the worst. read more

McDonald's - Fries are hard and NOT what I expect from McDonalds! I took the COLD ones back and got hot hard fries - Fast Food Near Me - Chino, California

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I love their fries and the way their coke taste. But I don't love their prices. I ask for 2 egg McMuffin, wow price was $7.78 for 2 really small sandwiches. I ask for Vegetarian style so no Canadian bacon just the egg and cheese should have been cheaper cause there was no meat but I was wrong. Their prices are just crazy. read more

McDonald's - Egg and cheese McMuffin not worth the price - Fast Food Near Me - Chino, California

They gave me a cheeseburger with no patty on my sons happy meal...Im upset I payed for a Buncheese burger... read more

McDonald's - This so sad..I just purchased happy meals for my kids and the gave me one cheeseburger with no patty! I'm so ... - Fast Food Near Me - Chino, California

I just went to drive thru right now and I order chicken nuggets 30, and they always give me LOTS of sauces, when I order just a single box (10) and today I got more and I asked for more sauces and all they gave me is this 2 sauces I mean? Everything is always great but I mean come on I got 30 pieces and I just got 2? When I asked for more .. read more

McDonald's - Fast Food Near Me - Chino, California

Wasn't even busy spent my last couple dollars on food for them not to give me half of my food . So now I'm hungry and no money . Very sad . Very poor service read more

I ordered 100 nuggets and these incompetent workers only gave me 60 nuggets and told me that was all of it and to leave. Amazing experience.

I've never in my life written a review but felt like I had to after the disgusting demeanor by the manager of the late shift. I mean it's Understandable it's late and it's fast food. But don't scold me for driving up to the window to order in person after waiting an unusually long time at the speaker with out an answer. In my singular experience, Imelda is not fit for this position. I hope this review addresses the issue of unbelievable rude customer service in the future. read more

Lol ... I never would've thought I'd give a 5 stars for a McDonald's! But today around 1:30 pm I ordered at the Drive through speaker and the employee seems enthusiastic ... I was like WOW! I pulled up to the first window and the female cashier asked about my day with a very pleasing attitude!! When I drove up to the 2nd window to pick up my food, the "thank you & have a great day" I got from the male employee sounded real genuine! I left smiling from the experience! Best experience I've had going to a drive through ... WOW!!! read more

Horrible wait in drive thru.. waited for over 30 mins and there was only 6 cars in line.. still was waiting in line when I left..

I would love to order food and give an actual review but for some reason they just stop taking card at random times. You guys might have a better yelp score if you guys actually started accepting all payments. read more

we didn't get half of our order, it wasn't even that late at night, and the workers were clearly not paying attention :(

Past couple of times my order has been wrong or something missing from the bag. Not sure if it's having a double drive-thru or a constant set of new hires but it seems tough to get a simple order correct. The food has been fairly consistent throughout the years, I come for a quick breakfast, and iced caramel coffee. Double drive-thru makes the line go faster, but maybe too fast for workers to handle the orders correctly. Also, I've seen some pissed off people (almost fights) in the drive-thru because someone went before them in line. I guess some people do not know how to take turns. So it's a gamble, sometimes you get lucky and you get in the good line that moves fast, other times you're stuck behind that lady who orders food for her family reunion and customizes each meal, patience. read more

McDonald's - When you order sausage and they give you ham. Hmm - Fast Food Near Me - Chino, California

After waiting like 4 minutes without even being greeted or told to wait I finally get the drive thru attendants attention. I finally get some acknowledgment then I ordered a mchicken and McDouble and medium fry. They were out of deserts which is a big reason I even came. They're just like "second window" I ask for my total and then I hear them whine under their breathe "oh my fucking god" I said just said fuck it and drove off because that's rude as shit. I don't need a fast food employee to complain when I ask them to do their most basic job that they should be doing to make sure I have the cash to pay for my order. read more

No toy, sauces, and extra fries in the happy meal. I really would have minded some regular apple slices, but instead they gave us diced apple slices, which are really small and if I hadn't noticed they were diced my child would've chocked on the apple slices. I also asked for buffalo and ketchup, they gave us none, not even a single ketchup packet. I asked they said it was in the bag, it wasn't. No toy, probably ran out but they should always have back up toys like the teen titans coloring sheets. Overall, I do not like this location at all. read more

Wow this place is a total mess. Kids bullshitting at the drive through window with a line of cars at 750 at nite and they get how much per hour? read more

Worst Mc Donald's ever girl taking orders had a nasty attire as soon as you pull up frys we're old and disgusting don't reckoned

the reason why this is 5 stars is probably because i went inside. the blonde girl was super nice. it was a 15 min drive home and the food was still pretty hot. the chicken nuggets were amazing. overall very good. read more

This place it has the best customer service, starting with the right order, food is hot, friendly and polite personnel. Awesome. Happy to give 5 stars.. read more

Ordered a 10 pc chicken nuggets and one of the pieces is this shriveled up weird looking one.... why didn't they toss it and give another pc? read more

McDonald's - Fast Food Near Me - Chino, California

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I know these guys are not rated very highly but I have to say I've never been disappointed. The line is as busy as any other McDonald's and I have to say they are pretty speedy in the process. At the check out window I always see them double checking my order and making sure it's correct. One of the best things is when I ask for extra ketchup or sauce they are very generous, they don't look at me like I'm crazy for asking them or extra of anything. Fries are very hot, always made right before putting them in the bag and most importantly, the toys in the Happy Meals are always included and never forgotten. The guys at the first window always make good contact with my kids and say hello, wave to them and say nice things. It's the simple things for me, not just, "Go, go go get out of here, hurry, next!" These guys are efficient, double check and have great customer service. read more

Worst drive-thru service ever. I checked my order at the window, it was wrong. They had me park my car up front. It took them three different times to give me the right order. Not one apology. They looked at me like I was a lunatic. Made me late to work. Never had the displeasure of meeting such incompetent workers. Congratulations, your employees just won the worst drive-thru service of the century! I have been going to this McDonald's since I was a child. I don't go often, but this left a really bad impression. MANAGEMENT: train your employees!! They lack in simple comprehension. All that money that was spent on the new construction of your play should've been spent on training your ploys properly. Unacceptablm read more

My husband and I went to get cheese burgers because we were craving McDonald's cheeseburgers. We order the #7 combo and asked for the burgers to have no ketchup because I am allergic to ketchup. The first cheeseburger was fine exactly as ordered but the second had ketchup. Luckily my allergy just cause me to break out in a rash and goes away in a few hour after I take Benadryl but still why was it not right. read more

I came here with a friend and there was a manager named vanessa there she was very rude to my friend and i. first we were waiting in line while she was taking orders and we were next in line she looked up at us gave us a dirty look and then quickly called another employee over to take our order instead of doing it herself after we ordered she then went back to taking orders herself so we knew it was on purpose. then while my friend and i were eating our food we would occasionally look over and we noticed she would be staring at us and telling her other coworkers things and then they would look over at us as well so we felt as if she was talking bad about us. then we noticed her and another employee were staring at us and giggling and while looking over at us vanessa then punched a happy meal box in her hand and we heard her say "i swear to god UGH!" and we took that as in she was threatening us with physical violence since her and her coworker were staring at us and had been for a long time. just poor service and hostile environment read more

Lied to me said ice cream machine was broken when she just didn't wanna clean it again, don't expect mcflurrys here

I purchased a Filet-O-Fish Meal at this location this afternoon and majority of the tarter sauce was on the inside of the box and not on my sandwich and of course I didn't find this out until I got home and was ready to eat. I have had several bad experiences with my food from this location and because it's close to my house I have continued to patronize this establishment BUT today will be will the last time for me to waste my money in this manner. read more

Great mcd. Always come here when I want some fries. Workers at the drive thru are super chill I'll be back soon. Thanks read more

I give up! I give one star because I've come here many times, the workers always with an attitude, they always get my order wrong. Today the same thing but when I went to tell them that my order was wrong the manager was saying I didn't pay for the cheese burger i said yes I added a cheese burger with the attitude lady in the window and she heard I ordered an extra item because she closed the window to add it.. besides not adding my extra item they did my order wrong and when they "fixed it" with an attitude i got home and it was wrong even tho the manager redid my order and gave me the recipe it's was wrong. I've never been rude to anyone i didn't give them attitude so I don't know why people act this way at work And it was not busy 2 cars in the drive-through and no one in line inside. I tried! Good bye. read more

Bad service. Got there at 328 but wouldn't take my breakfast order until 330. Seriously...? Just switch the menu over! I get it, you work at McDonald's and probably hate it there, but someone else would love to have the pleasure of having a job there. read more

Whoever was working the drive-thru Nov. 24th at 7:25 pm (female)....... Was one of the most rudest people I've encountered there also made sure to give me a bunch of sauces except for the only one I asked for... seemed like it was on purpose... Going to make sure me or my family never return to this McDonalds again...... If you are going to be that rude to people I suggest you find another job where you don't have to be in customer service...... read more

Wow! Horrible horrible service! 4 cars in front of us and about a 30 min. wait!!! Check your order they will screw it up...this review is based on the night time service at around midnight. It seems like a common problem tho!!! -1 star read more

I think I may simply be having bad morning. I just went through the drive-thru to order a sandwich. I get to the window and attempt to use Apple Pay via my watch and the woman at the window sticks out the card ready but keeps moving it and pulling it back so arm can't reach the scanner.. either that or she believes my arms to be 5 feet long. I can assure you my arms are not that long; however, I would have benefited from freakishly long arms today or at least got my sandwich. Out of frustration, I said a quick 'thanks but no thanks' and drove away. Not today McDonalds, not today. read more

I don't know what's up with this location, but it's always a hit or miss. But after today I don't plan on coming to this location again. I waited a long time in the drive thru and I don't know what was happening inside but it was completely stopped for 15 minutes. Some people don't have time to wait that long and could miss the chance to get breakfast. The employees are also very rude and don't wear gloves and they handle money and food without sanitizing in between, which makes me uneasy. read more

I have been mainly ordering online for delivery & for whatever reason I feel like they care more when it's paid out that way. Only reason why I'm making it a 3 star. The customer service is ehh. read more

I just got charged $18 for a big mac , med fries, cheeseburger and 3 cookies. I told the girl she was off. She came back with her manager that had it added up in chicken scratch on a piece of paper. They were only accepting cash. I knew they were overcharging me but there was a long line behind me and i was hungry. Scam or theyre dumb. Corporate need to check this location. read more

They have installed kiosks which sometimes takes longer than going up to a human being and ordering, but I do find it convenient that they do bring your food to your table once you take a number. read more

McDonald's - Machines are slowly replacing human beings as automation takes root. Take a number at 6 kiosks and wait for your food to come to your table. - Fast Food Near Me - Chino, California

Stopped here on the way down from Palm Springs with a church group. And we don't want to seem too pushy and so we decided to just stick with the creamed and sugary coffee that we DIDN'T order. They ran out of soft serve and also we ordered 5 BLACK coffee's and 2 BLACK iced coffees and asked for 5 sugars and 5 creams ON THE SIDE. But they put it inside so we're stuck with sugary coffees and I'm currently not in the mood to complain or argue with anyone. Also I'm not sure what the grade is of this facility but while we were sitting at our table we saw a baby cockroach crawling around the floor. DISGUSTING! Certain things must be addressed with this McDonald's, that's all I'm sayin'! read more

The manager Imelda sucks!!!! Not nice at all and needs help with respecting people. Calling corporate because this is very upsetting. The crew is also very lazy and does not care about service anymore. read more

I have stopped by thru the drive thru on 2 different occasions to purchase gift cards for clients during COVID19. Unfortunately either the staff there is overworked, under trained or just plain lazy. I was told to pull up to the window to purchase gift cards then told I had to come inside once I got to the window. Then the cashier ok you can buy 3 but you have to have cash. The 2nd time I went I was told to go inside only to be ignored for 5 mins(yes 5 mins and I am a patient customer, I worked in the food industry before) The cashier finally comes up and when I ask for gift cards she looks around without moving 1 foot and says we don't have any. I expressed my frustration with their communication and she replies, "Okay have a nice day!" I know this time in our lives isn't easy and especially for those working in food service but it doesn't take much effort to give good customer service. This place needs someone to come in and train the staff. read more

Hot fresh food, nice customer service and it can be quick depending on how busy they are. Occasionally they make a mistake but it happens. Thanks for fixing my order when it does happen :) read more

Please avoid this location! Worst experience ever. I placed my order in the app, once in the location they didn't find my order in the system even when I show them the receipt. They told me to park on the side of the restaurant while my order was been made; I waited for 45 minutes and they never show up with my food. I got tired of waiting, so I left without my food and very disappointed of their staff and app. Right now I'm trying to get my money back. read more