A T M O S P H E R E Very cold and depressing... The color scheme makes you feel like you're entering a prison cell. S E R V I C E The only nice thing was one of the female cashiers who brought us our very late food as she apologized to us 4x in a row. F O O D The food took over 20 minutes... We were the only ones in the entire McDonald's. Incredibly disappointing and we won't be coming back. read more

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Loved it! do you wanna make me smile, just put a Mick wrap in my hands show me a latte, you are the fucking best thank you so much for the music! Kurt Cobain on the radio lol you're super cool, they actually gave us like the money back, they didn't give us like all of our order... So we asked for the extra food, no problem! read more

We have had several bad experiences in a row here at this McDonald's, and would not recommend it to anyone. My young adult kids were there a few days ago and said they waited FOREVER on their food. When it was finally brought out, there was no real apology or attempt to make anything right, and all of my kids thought that the staff seemed like they legitimately were on drugs. Tonight we ordered a single value meal- a DOUBLE filet of fish with extra tartar sauce, fries, and a drink. When we got home with our meal, the sandwich was only a single filet with no tartar sauce, the bun was mangled and partially smashed, the fries were not very full, and the drink had basically no ice and was lukewarm. We tried to call the store probably 15 times over the course of an hour but no one ever picked up the phone and the recording said that the voicemail was full. Apparently, this franchise is under new ownership and it is just AWFUL. We've lived in this local area for nearly four decades and have never seen this local McDonald's in this bad of a state. We absolutely will NOT be going back. read more

My friends and I waited in the drive thru for 2 hours for 2 large diet cokes and a bottle of water. read more

McDonald's - Us, so thirsty, waiting for drinks - Coffee & Tea Near Me - Chillicothe, Illinois

I ordered food here today it took them well over 30 minutes to make my food, I was the first person to order an one of the last to get my meal. i tried to go inside to say something but they have all there doors locked my good was an for me having to wait so long not only did they mess my order up but the food was ice cold. read more

Last Thursday I was ordering lunch to go and very good. Very fast service. It was the right order.

Every time we go to the McDonalds in Chillicothe, IL the Ice cream machine is always down! Ridiculous! Why don't you get it fixed?

Super disappointed by service. Ordered on the mobile app and had to wait over 45 minutes to even get someone to talk to me. They basically told me they weren't open and to go away. The staff was super disrespectful when talking. Didn't even offer when they opened or when things would be up. They also told us no refund because they never apparently received the order. They open at 5 am. It's now 6 am and still no food and they aren't "open". Ive tried to hold off on making a review but this plus my experience with EXPIRED food is my limit. Absolutely ridiculous. read more

I ordered ahead through the app to give them time to prepare as we were just passing through town. We waited 10 mins on 2 McChickens, regular and we got 2 spicy mcChickens instead. I also ordered a 10 piece nugget meal and they forgot our fries which was my sons. The lady apologized twice; I don't know if she was completely by herself but seemed to be. Poor girl needed some help. So not great. read more

Need to sell this place. Horrible service. Dirty facility, inept people. Moved on to another restaurant.

I order a double cheeseburger with ketchup and pickle only they but every thing on it and they gave me the wrong drink and wrong sauce for my nuggets read more

The McDonald's Chillicothe Illinois, I have to rate high. They honor Veterans. The service is good. They give Veterans a discount and sometimes I get a free Coke. The fokes here are hard working, and I enjoy being there. read more

I just went through your drive thru at 1230 only to get a raw sandwich. Now I'm back to work and can't leave. Way to go! It's always something!!!! read more

We came here after summer camp music festival expecting it to be a zoo... but they ran everything like a well oiled machine despite being slammed. And the food was hot and fresh surprisingly. Very impressive for fast food!! read more

Slowest drive through ever... each car taking no less than five minutes once they reach the window...

I waited at the counter for over 10 minutes along with a woman that just needed ketchup. All of the Kiosks except one were working, and the drink station was filthy. Come to think of it, it is filthy every time I go in there. I know fast food businesses are short staffed all over, but their negligence on customers and cleanliness leaves me speechless. I'd rate this place zero stars if I could. read more

The food tastes like shit the workers are nice but they don't work and mess around plus me and my friends are here right know and have been waiting for almost 2 fucking hours read more

McDonald's - My friend waiting almost 2 hours just to get a 6 piece and a Carmel sundae - Coffee & Tea Near Me - Chillicothe, Illinois

Tl;dr: saw a mouse in the drink dispenser. Stopped here halfway through a road trip because I have kids, and this location has a playplace. First of all, the restaurant, at least back in the play area, is filthy. The floor, the tables, the play equipment...all look like they haven't been cleaned in years. The surfaces of the climbing gym are sticky with grime, and it is littered with trash and debris. Second, and most disturbing, when I was refilling my soft drink at the drink dispenser, I saw a live mouse poke its little face out of the machine, turn around, and climb back up into the machine. Now all I can think about are the scores of diseases that could be incubating in my body after having already consumed an entire cup of mouse pop. Do not, I repeat, DO NOT GO HERE. Unless you'd like to catch the plague. read more

Went through drive thru, speaking clear English to the speaker, they still can't get the order correct, pull up to pay window and order is still not correct. Restaurant manager is at window and I explain how almost every time I go through drive thru never getting the orders correct and constantly forgetting to put items ordered in bag. And to add insult to injury, receiving attitude from regular employees whom don't listen to their manager right in front of me as the customer. Just So Done!!!! read more

I'm Loving It. Mostly go through drive-thru for a largec1 dollar Coke. Also live the two McDoubles for 3 bucks.

went here after a game and did not receive anywhere near good service. food took forever to get and when we received it, it was cold. waited in the drive thru line for 30 min before i got my order. when we were given our food we were given no apology or explanation for the wait. very dissatisfied:( read more

The food is good but the service is always really slow and sucks. Doesn't matter the time you want food there is always two long lines at this place. It's a huge change from the peoria ones. They also get my coffee drinks wrong a few times. read more

McD's is dieing slow service and they rarely get my order right teens are NOT chefs or cooks

This was absolutely the worst visit I have ever encountered if there was an option where I could put no stars I would they completely messed up my order on top of the manager calling me a liar over the phone he refused to make it right read more

Worst service and never make the orders correctly. I ordered 2 plain cheeseburgers and the came with no cheese. If I wanted that I would have ordered plain hamburgers. Then the hung up on me when I tried to call 3 times. read more

No one wearing masks. Same gal taking changing garbage can bags working fries area. Left without food because of poor mask compliance.

The best McDonald's I've ever been to in the entire state of Illinois very up-to-date very futuristic everything is very modern

terrible we were the last people to get our food waiting for 20 mins for two mcgriddles