It's McDonald's you know what you are getting. What can be in question is the speed of service and accuracy of the order. For me it is nearly midnight and I just got off a plane and headed to the hotel. I wanted a quick bite to eat. The drive thru line was crazy long. After about a 8-10 minute wait I was able to drive away. The order was correct. I asked for a water and got a rather large cup compared, it seemed like a medium beverage. What did I learn today? If you want to go north after getting your food, do a quick uturn in the parking lot and exit on the opposite street. read more

Went through the drive-through tried to order my food. The lady could not hear me when I told her my code so I repeated myself several times. I did not give her an attitude or say anything about having to repeat myself multiple times and she proceeded to tell me off because she couldn't hear me. I got my kid in the car and I don't need some lady being disrespectful to me. read more

I pulled into the drive-through, which was empty, and waited at the intercom. After saying hello, I was told to "give them a minute," even though there were no cars ahead of me. When I finally got a response, the employee asked what I wanted. I gave my mobile order code, but he ignored me and asked again what I wanted. I repeated the code, and his reply--given with attitude--was, "What do you want?" At that point, I was frustrated with the poor service and told him I didn't want anything anymore. His response again carried attitude. I drove up to the window to ask for a manager, but none of the employees would respond. Eventually, a young lady came over--though I highly doubt she was the actual manager. I asked for the drive-through employee's name, and she refused to give it. She only gave me her own name. When I requested the owner-operator's information, she went inside for quite a while before returning with just a receipt and a phone number, still refusing to provide the owner's name. I ended up having to call corporate while sitting in the drive-through to escalate the issue, and I'm still waiting on a call back from management. If you're traveling through Midway Airport, do yourself a favor and skip this location. Poor service, dismissive employees, and likely poor food quality as well. You'll have a better experience across the street at the new Taco Bell, where service and food are far superior. read more

This McDonald's is absolutely horrible, I first started coming here about 3 weeks ago, from then I have got my order wrong several times. But as of recently I decided to make it simpler for them and order plain double cheeseburgers or double cheeseburgers with only ketchup. Not only do they park me for 5 minutes when all I order is a two pieces of meat between buns but they fail to pay attention to detail in what they are producing on the food line. I've called customer service twice now and have received no follow up from this McDonald's. Do not waste your time here read more

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Okay, see, here's the thing. I don't mean to single out just one location because I think they all do this: normally, the "Sausage McMuffin" is on the breakfast dollar menu and you always just pay $1. But occasionally, they run a "deal", kinda like the McRib is occasionally. The deal is "buy a Sausage Biscuit full price, get a McMuffin for a dollar". That isn't a deal, that's a trick to get me to buy more! Temporarily, the Sausage McMuffin is off the dollar menu, though, so if you really want one you wind up doing it anyway, like me (oh, the craving, plus I just bought apple butter and Google recommended putting it on biscuits and sausage). The taste was spectacular as always, just don't fall for a marketing scheme. read more

Male cashier was rude as fuck at 7:30pm on 9/7/23. Guy needs to learn respect for his job and for himself. Getting upset because he doesn't know how to properly hear or ring orders. And let alone the manager was hearing everything over the headset and still did nothing. I don't recommend anyone to visit this location do yourself a favor read more

Against corporate rules, they decline to give soda refills. No go for me! No refill, no return. Bye

Ordered a #1 (as is) didnt add or take anything out. I ordered this in the drive thru and from ordering to pickup took over 10mins. They asked me to pull up and 5 cars behind me got their order. I had to physically go in and get my order. What is the point of the drive thru if I have to go into the restaurant? Then my sandwich was all over the place. ( I will insert a picture). The middle bun was on the bottom. I should never have to reassemble my sandwich Terribly dissatisfied with this location. read more

McDonald's - terribly dissatisfied with my trip to McDs today. - Fast Food Near Me - Chicago, Illinois

I waited 2 hours for my food. The food was cold when I got it. The worst service I have ever had.

Absolutely disappointed...the overnight employees are the worst and a joke... I go thru drive thru request fresh food they give me old food I got thru again they argue me up an down even pull out her phone to start recording all because i requested fresh food and didn't get what I asked for... she took the burger (with her bare hands) opened it looked at it and said it's fresh ...I said umm no it's not she said yes I said whatever no make me another instead of making me another they gave me the same sandwich this time with a different bun so I go back a third time ask for a refund they said no but then only agreed to give me half a refund because I kept the soda... if u read this just cause ur burger is hot doesn't mean it's fresh...DONT JUST CHECK UR FOOD ACTUALLY CHECK YOUR FOOD read more

McDonald's - Quarter Pounder with Cheese Meal - Fast Food Near Me - Chicago, Illinois

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I wouldn't normally bash McDonald's because, well, it's McDonald's. But today..... today was something else. Midnight hunger strikes and I go to get me some mickey D's. Of course, have to get an apple pie. I get home super excited to devour this pie and *GASP* what in the absolute hell is this? My apple pie has "I love you" written on the carton with a drawing of what I assume is a dog or something. I'm sitting there staring at this like...is this a joke? Was I set up? Anyways, I also notice the carton isn't hot. I open it, reach in, AND DIE. IT IS A HALF EAT APPLE PIE. OH, the HORROR. I FEEL ATTACKED. Just look at the picture. I don't know what's going on there at this McDonald's, but quit it. But for real this is disgusting and I now I'm grossed out and hungry. :( read more

McDonald's - a box of donuts with a bite taken out of it - Fast Food Near Me - Chicago, Illinois

Horrible customer service - waited 30 min on an drive thru order that they did a mistake on.

They are just super slow at night. The people are fine and get orders right, just the timing and waiting 10min for a sandwich and drink is kind of a drag -shikamaru read more

Order thru Drive thru and parked with cars on side waiting for our food why do they never give you napkins. ...smh

$.25 for ketchup!! Who charges for ketchup!! I ordered a shake and redeemed the free fries on Friday through the app. The girl taking my order and taking my payment at the 1st window were nice, the guy handing my food was the issue. He opens window to give me my order and I asked if he wouldn't mind throwing away a child's food pouch which I handed over with lid attached. He told me he was not allowed to accept anything like that and looked at me like I was handing him vomit. He quickly gave me my bag and shut the window. I checked my order to see they forgot my cherry, straw and ketchup so I sat there. He finally opened window and asked what was wrong. I asked for a cherry, straw, ketchup and salt. He gave me a straw and told me there is a $.25 charge for ketchup!! Who charges for ketchup?!? I was so shocked, I drove off without my cherry that was probably a $1 though read more

The stuff is rude as f "is that all" "is that all" " like dang let me finish than the attitude , you ask a question about soemthing still being 2 for 5 and it's YES or NO. In a yelling tone . than they wanna forget half your food , your sauces , over charge u and they want 15 a hour they don't even deserve 10 a hour read more

The two girls on the night of 11/23 at 12:40 am yall rocked it!! Incredible service thank you! Cecilia and shantell

I was short on money for my vanilla cone and the cashier was nice enough to continue with the transaction. Granted, he was flirting, but I got my vanilla cone :) The neighborhood is pretty shady in the evening, but if you're not dining in, I think you'll be fine :) read more

Drive thru and the girl had a hard time hearing my sister. It was quick, but the fries were not hot, like they been sitting under the hot lamp for awhile. She forgot the BBQ sauce for our nuggets. Eh. read more

Drive thru gave me the wrong order. I went back to get my order fixed and the drive thru cashier told me to wait over at the Uber eats pickup parking spot and had me waiting for over 2 hours I called the store to ask them about my order and they never answered or bothered to come out and tell me anything. At the end I didn't get my order fixed or a refund. read more

This McDonald's is truly scary. It took five minutes for them to take my order, they had to take it twice and then I had to wait at the window to pay. As I sat waiting to pay I noticed, how dirty it was inside this McDonald's, so I drove away before I paid. This place is very dirty. read more

I got my chicken sandwich and the lettuce was all green and gooey. The fries were cold and soggy. I love 2 minutes away, but I definitely won't be going back here. read more

Stupid fucks don't know what a double quarter pounder is. 2nd time they only put one piece of meat but have no problem charging me for 2.

The food is pretty decent probably 1-2 stars credit. Sorry, but they make you wait a long time, also when I paid them a visit I got treated with a urine smell and the food was made under 15 min. But, fries tasted funny too salty, and then the space....too short. 1-2 stars read more

The line was very slow and they forgot to give us an extra side order of fries. To make things worse, the bathroom was in an undesirable condition. read more

Sometimes they miss an item I ordered and it's bad because not even themselves check what I ordered before giving it to me the food doesn't look how it looks on commercials the chicken sandwiches are all squished and the lettuce all soggy read more

their the worst McDonalds service i ever had.i spent way too much time there waiting. i have gone twice 2 get food and some coffee they messed up my food and my coffee had wayyyyy to much cream and no sugar what so ever(i asked for 6 cream, 6 sugar). i went back to ask them to fix my coffee and the manger gave me such a altitude and didn't even fix them that well, he just added a little coffee and left me there read more