I came during a late night and the drive through was quite busy. I placed a drive through mobile order through there app about 20 minutes before closing, with several cars in front of me. After waiting 15 minutes to give my code, they began turning off the lights and saying they were closed. Very disappointed at how awfully slow they were and how I was charged for my meal that I never got. read more

Employees were lazy and getting orders wrong. The tables weren't clean at all. If you are traveling I wouldn't recommend coming here

6/12/21: It's McDonalds!! I was hungry & wanted something quick. We went through the drive thru to order. I got a Quarter pounder meal with a Hi-C Orange to drink. The line was somewhat slow, but I expected that with the amount of cars in line. The 1st cashier was ok, but the 2nd cashier (the guy with the black fingernail polish) was super friendly. To top that off, my fries were fresh. Yayyyy!! My burger wasn't though, but I still ate it. Lol. Again, it's McDonalds. I don't expect a lot from fast food anymore. read more

McDonald's - a menu for a fast food restaurant - Fast Food Near Me - Chester, Virginia

We accidentally placed an moblie order to this location by mistake but it turned out to be good one. The food was good and it was fresh and really good and the order was done when we got there and hot. I'd recommend them service was good and the person who brought the order out was polite and very kind. read more

I came to this location in the drive thru for lunch at about 11 am for my family of 6. The line was not very long and people moved through in a timely manner. Both adults meals and all 4 happy meals were correct and hot when we received them. The requested sauces were all in the bags. The young gentleman at the beverage and food window was exceptionally friendly and personable while still clearly very busy, as one would expect. It made the experience that much better. I would definitely both return to this location and recommend. read more

McDonald's - a view of a street with a red umbrella - Fast Food Near Me - Chester, Virginia

We witnessed poor customer service at this McDonald's. They made a mistake on our order and wanted to charge us extra for their mistake. Then gave us an attitude about us pointing out the mistake. read more

I ordered my food through Doordash (which took an hour for a driver to accept my order) so I was already irritated and asked my Dasher to have them make the food fresh because it had been sitting. She asked and said that they weren't very pleasant about it and did not recook my food. My COLD food finally arrives and where I had asked for extra salt on my fries... they decided that it would be appropriate to just stick a salt packet on top of my fries. THIS IS UNNACCEPTABLE AND NOT AT ALL FUNNY!!! read more

McDonald's - french fries in a paper bag - Fast Food Near Me - Chester, Virginia

May actually be the slowest McDonalds ever established. Cold fries a specialty here. Please don't bother asking for salt free fries or a sandwich with only certain condiments. read more

After listening to all the chicken sandwich hype, I started with Popeye's a month ago and it was a 3 out of 5 stars..Next in my adventure was the Mcdonald's Crispy Spicy Chicken sandwich it was a foundation shaking 2 out of 5 (don't waste your time, gas and money)...Next was a Wendy's Spicy Chicken Sandwich...4 out of 5...would be a 5 except for entirely to0 much mayo...I just take some off with a napkin...Ok, here we go to Chick Fila...I will suffer greatly and be berated by lots of folk with my next utterance...3 0ut of 5...sorry people...I won't even rate the Burger King mess...they can't even make a cheese burger thats warm enough to melt the cheese...nuff said...Lets take a trip to KFC 5 ..Their Spicy Chicken Sandwich..5 OUT OF 5 Period...Thats where chicken started ...lets admit that and march on...Ok...this wore me out...Bye.................... read more

On June 11th I had submitted an order on the McDonald's app before going to meet up with my Family. I had ordered a Small Coffee and went to pick up in Drive Thru. I was handed the coffee went to put in my cup holder and the top came off spilling and burning my hand as well went all over my SUV. I was in shock and hurting bad. I started crying as the intense heat of my burn was getting worse. I had asked for napkins to try get some of the Coffee up as well as something Cold for my hand. They gave me Napkins but said they didn't have anything cold. I said I need Something my hand is burned. I asked for the Manager as she came to window she gave me some ice asked me to pull forward. I could barely handle the wheel I was in shock hurting and crying. She said she was sorry it happened went back in got some burn cream which didn't help much but needed something more than the ice. I was suppose to meet my Family to go to my sisters grave for it was her Birthday. I was full of tears and hurting so bad. Next day I could not work I work on com typing all day. I called McDonalds customer service requesting call back from Headquarters but 3 days later Nothing. My hand was burned, very painful, my SUV covered in Coffee, and I could not work. McDonald's doesn't care. This is a mistake that should have never happened. read more

McDonald's - This is a pic of my hand burned and swollen because of the coffee burn. I put burn cream on it but didn't help much. - Fast Food Near Me - Chester, Virginia

Today I had asked for a nugget meal but small fries and drinks. That's because I don't drink a ton of soda. Then I had to go to a different location because that location had what I wanted. The person who was taking my order wanted to disrespect me because I decided to leave after she stated that they don't have small cups. They need get their supply chain up to what customers are expecting to have. read more

Asked for side of big mac sauce and this is what i got... usually comes in a plastic container this is unacceptable. read more

McDonald's - Big mac sauce - Fast Food Near Me - Chester, Virginia

Best service ever! Food was fresh and hot! Fast and friendly. Manager was motivated and kept employees motivated as well. He also made sure customers were doing ok!! read more

McDonald's - the front of the restaurant - Fast Food Near Me - Chester, Virginia

The place sucks ass. Dude can't ring an order correctly. Waited forever for an order. Then,they want to handle my food between mop sessions. No thanks. Pass. read more

Called ahead for large order, I get there and the order is not even started because they claim I was called to confirm but didn't answer (poor service from AT&T in this area)I had no missed calls and they failed to leave a voicemail. I was made to feel as if it was my fault and didn't even get an apology, which in my opinion is poor customer service. Leaving a voicemail could have prevented this. read more

By far the worst McDonald's I have ever been to. Service slow, order taker slow and rude, when they brought us out order of course it wrong.

Convenient location and courteous service. Two guys at the second window, very pleasant and professional. Need people like those when handling food. read more

They always forget the sauces, and i'm always having to go back inside because something is missing on my order. the food is good but i wish y'all would stop missing the sauces every single time. i don't normally write reviews but i kinda got sick of it. read more

It was a disappointment stopping by here. Headed back home from myrtle beach we decided to make a quick food stop. This occurred July 12, 2015. Staff who took our order was ok. Wasn't expecting anything special, it is McDonald's! But then my order came out wrong. I went back to her and asked if this is the one I ordered. She didn't even try to hear me out and stated "IF YOU HAVE COMPLAINS TALK TO THEM BECAUSE I HAVE CUSTOMERS HERE TO TAKE ORDERS". I was surprised not knowing how to react and stayed calm. The manager came up and helped she was very nice. After the manager gave me the correct order, I felt that she needed to know what happened. I was furious but was able to express to the manager somewhat calmly what happened and I stated "She needs to let that lady that's I am a customer too. I paid for my food as far as I remember." She politely acknowledged and I saw her talk to the cashier and the cashier acts like she didn't know what just happened. Saw her hands flailing up in the air and eyes rolling. That kind of cashier doesn't need to be in that kind of business. Or maybe she needed to be educated how to do her job. read more

On our way home from Disney world our bus of 43 high school students pulled into this McDonald's at 9:00 on a Wednesday morning. As soon as we walked in the doors we were greeted by a magnitude of smiling faces ready to serve us. All 43 students ordered and received their food within 15 minutes. Although I did not get anything due to the fact that I ate a large and very moist honey bun earlier that morning. That honey bun did not sit so well. Never the less I brought my computer in to work as my peers engaged in breakfast activities. The WiFi provided was incredibly fast and easy to connect to making for a wonderful, and very efficient, visit. All the employees were clean and kind. In addition the facility was clean and comfortable! What more could we ask for form a McDonald's? read more

It's McDonald's not much to say, gotta check your order at the drive thru. But there are pretty fast. Inside is clean and restrooms are kept up,so all in all not bad. read more

McDonald's - a view of the front of the restaurant - Fast Food Near Me - Chester, Virginia

Avoid this McDonald's if you can ...unless of course you prefer your food cold and old. During the day, they pre-make everything and it's completely obvious.. I live right behind the place and I can't get anything hot to my door when I pick it up, one minute awa!!!! You could try talking to a manager, but that won't go anywhere. You could call the owner like I did and have him replace your entire order another time but it will still not be right. Then you could let the owner know again that it didn't work out and he won't say another word to you. he also owns the two in Hopewell by the way. If you go at night, I will admit, you can get some hot fries; occasionally a good sandwich...but during the day absolutely forget it. read more

Food came out fast and hot but light on the tartar sauce. I like my fish sandwiches with at least the normal amount of tartar. This place is probably hit or miss. read more

unbelievable poor service. ordered artesian grilled chicken combo, returned it because it was cold and fries were cold too. returned food only to be given the same food back. i called, asked the manager... why didn't she oversee the issue? poor excuse given. so disappointed. i've been living in Enon over 17 years. this is what service has come to after the McDonalds has been newly renovated. NO EXCUSE... hell, this is my last purchase there... read more