The food and drinks taste amazing, the service is very good, and it's a great place to either meet up with a friend or get work done.

Starbucks in HOPEWELL only gives 1 day to pickup your Birthday Drink or item! This is senseless! I was out with family and didn't have time to pick up my free item! You need to be like other restaurant Establishments and give a person 7-30 days to pick it up! Most of my free bday items from stores has given me 30 days to pick it up!!! Some have given 7 but having to pick it up on the very Birthday is definitely meant for your customers dissatisfaction and keeps you from giving anything away for FREE! What a Stab in the back! Do BETTER! read more

Ordered a cake pop, chai latte, and a water. The service was quick which I greatly appreciated. The staff were friendly too, which was nice on this snowy day. Chill vibe just as all Starbucks gives! Thank you! read more

Staff is always very friendly and helpful. This location is normally quite busy so ordering through the app helps cut down on some of the chaos when picking up. My order is always correct and always delicious. I recommend and would return to this location. read more

Celly is my favorite Barista! Efficient and friendly. Give that guy a raise!! Ok bye read more

This was such a bad experience. There was minimal kindness from the staff, and the lady barista with piercings was downright rude when I asked if they could rinse out my cup. They made me feel so uncomfortable--it was clear they didn't care at all about customer service or the job at hand. To top it off, the caramel macchiato I got was the worst I've ever had. How do you mess that up when the machine does most of the work? This was the last time I'll step foot in a Starbucks. The people here and the company as a whole just don't care. Coming from a former barista Starbucks sure brings out the worst in people. read more

Every now and then. I need my Starbucks fix. So my white chocolate mocha is what perks me up.

This store is understaffed a lot but they work well with what they are given. This store is usually clean every time I go inside. They always have the cups and such in the dining room stocked and set up pretty well even when the new cups come out. The drinks I get are always perfect from here, I usually end up going in instead of the drive-thru because the drive-thru is usually packed. read more

People are really nice but they are understaffed. Never takes less than 20-30 mins to make a mobile order. I am sitting here at 25 mins and still waiting. The parking lot is a disaster. I come here a lot and this is like every time read more

I love how they prominently blast Military Dec and have Army Memorabilia sprinkled throughout the store. But told "we dont honor military discount" when you want to patronize their business. Not anything this store did but management should either take down their decor or put their money where their mouth is in supporting the Army. read more

Ordered my drink on app, picked it up and was pretty much finished drinking it within 5 minutes. I asked for light ice and my cup was filled 3/4 full of ice. This is totally unacceptable. Starbucks has lost my business. read more

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As far as Starbucks goes, this one is nice! I was immediately greeted by the staff when I walked in. I ordered online and my drink was perfect! It as spacious and clean. Friendly staff, perfect drink, and clean! read more

Stopped in at 11:00 am on a Friday, and was told they were unable to take orders because their system was down. Apparently unable to take orders manually, like businesses did for 200 yrs before computers. read more

This is the slowest Starbucks ever! The only reason I come here is to get coffee when I pick up my child. This is every time I have come here. If I didn't need coffee so bad, I wouldn't even come. read more

just witnessed a customer call one of the employees out her name. dont know the specifics but seemed like there may have been a mistake in which the employees apologized but I guess the customer just didn't want to hear it. kudos to the employee for handling the situation in a respectful way. the customer's attitude showed she had some internal things going on that she took out on her. read more

If you're in a hurry, go through the drive through. I went inside to use the restroom and ordered a venti iced WATER. That's it just the water. They made everyone's drink before mine. I waited forever for just a water. read more

This location is managed so poorly. Especially on the weekends. Waiting 20 minutes or more for an online order and then having to cancel your order because it still hasn't been started is insane and a regular issue here. read more

My order was missing the caramel drizzle. (0.60 cents extra). Notified the barista of the missing the drizzle. Instead of making a new drink. They decided to ask for the drink back at the drive thru window. Open my drink without gloves. And put a small amount on top. I trying calling but the line was busy. read more

I will start off by saying I am not a coffee drinker or Starbucks lover. I went w/ a friend who is a Starbucks lover last week to drink some coffee, get a snack and finish writing a paper. As we stood in front of the glassed food case deciding what to order, there were several little flies inside of the case on the pastries. Just a little odd (to me) and UNappetizing. This location use to be a bank. The entire building just seems a little peculiar to me. They still have the bank "lanes" for the drive-thru, but only the one window. Can't exactly send a mocha down a chute. The drive-thru configuration is weird and an inconvenience. read more

Starbucks - Awesome Christmas goodies! - Coffee & Tea Near Me - Hopewell, Virginia

Nice and friendly however, completely understaffed 20 minutes for a cup of coffee. Not very well organized. read more

Excellent Starbucks location. Prompt and friendly service and with an efficient and accurate drive-through. Spacious indoors, particularly for a low-populated area as the surroundings, with well-working WiFi. read more

Went through the drive-through today. The girl who took my order was super nice and inviting but her hands looked beat up around the nails and they were dyed pink but she wasn't wearing gloves which really turned me off. Sams sells food services gloves. Please have your employees wear them. read more

it's 80 cents for an extra pump of anything and they fill your cup with foam. as an former barista myself, it's unacceptable

Many are surprised that there is a Starbucks in Hopewell. With its proximity to Ft Lee and Prince George, they shouldn't be. I adore this location and their team of stellar baristas including Josh. My caffeine concoctions are always stellar, there's Wi-Fi, groovy music, a varied food selection and I'm always happy to visit. Won't you try them? read more

This used to be the fastest Starbucks ever but once they remodeled and closed their doors for a couple of weeks, it's a 15 minute drive thru wait when they are open. They have been randomly closing due to staff shortages. It's difficult to plan a morning routine with this particular store. The staff is amazing but the inability to have predictable hours makes it a tough choice to invest time towards during the work week or if you are short on time. read more

Several months ago I ordered the blueberry oatmeal and when I got to work I found that blueberries were moldy. The gave me a free one the next day. Today--I decide to go back and order the blueberry oatmeal again and when I get to work--all they gave me was a tub of oatmeal. When I call the store, I spoke with Amanda who said that while she was a manager, I couldn't talk to the manager on duty because he was busy working the drive thru. When I explained what had happened she asked me to go back and get a refund--they don't give refunds over the phone. ????? I paid cash--with a dollar tip. She asked me to come back and get my refund. ???? At work. She then asked me what would make me happy--uh? The rest of my order!? At the time I placed it. Silence...no offer to make it right at my next visit--nada! THEN I call Starbucks corporate customer service and spoke to "Jasmine" who also just sat there silently for several seconds after I finished my sad story until I said hello??? Then a couple seconds more and she says she's waiting for me to finish--excuse me? There have been several seconds of stone silence on this "recorded"--what cue is needed for you to understand that I have completed my tale of woe? THEN she launches into her script and wants to know if I have a rewards card--apparently that is the sole source of "making it right" and if you haven't got one...your tale of abysmal customer service is blithely discounted as impossible to rectify any other way... Why the heck would I get a Starbucks Reward for moldy and/or missing blueberries and make this customer service disaster a routine and recurring part of my day??!! NEVER going to another Starbucks--the Hopewell site is just a snapshot of a corporate culture of "who cares!" read more

Place is located about a 1/4 mile outside the gate of Fort Lee. The location is great and parking is not a problem, if you don't want to park, there is a drive thru. Place is always CLEAN! Has not been crowded all the times Ive been. What I love about the place is that the drinks no matter what I order have been consistently good! I have been to quite a few stores and the drinks have never been consistent until here. The Baristas take their time making sure your order is right and they are friendly and professional. As a bonus, the male baristas are good eye candy ;) read more

This building used to be a BB&T branch and it works incredibly well having been redesigned as a Starbucks. The interior is one of my favorite Starbucks designs - plenty of open space and decent enough seating, though one is left a but puzzled as to why there isn't more seating gven the wealth of space available. That aside, employee turnover here seems to be quite a bit higher than other Starbucks I've frequented, and it shows. Employees seem completely disengaged and drink orders are often wrong. This would be a fantastic location for a genuine coffee shop, because it's being wasted by its current inhabitants. read more

Very nice place to do some work, especially on a Monday morning. This location is very spacious. Lots of two-person tables, numerous outlets, and sofas. Very spread out so you don't feel like you are sitting on top of others. There aren't many "bigger" tables for those who want to spread out with a laptop and several books/notepads, but I don't know how crowded it does get here. I didn't have any problems with service. The moment I walked in, I was greeted, and my coffee was prepared immediately. The drive thru must be the popular item since they have two lanes. Great place and I'll plan to study here more often when I'm in the area. read more

I tend to make a stop at this place when I am in the area for work. Really friendly baristas and love the space they have. It does not feel crowded with the tables and chairs. read more

Before their remodel in October, the Hopewell location was one of the best Starbucks around. Since the remodel, they have a completely different staff that is not knowledgeable, super slow and unfriendly. Not to mention, they have changed their hours to almost nothing and then they randomly close. Most days they are only open from 2pm-9pm. Sometimes they will be open in the morning and by 3pm they are closed. Today (a Saturday) they were closed before 1pm. When they are open, plan on waiting in line for at least 25-30 minutes. You can no longer order ahead on the Starbucks app for this location and they are usually out of a lot of things. I'm not sure what they are trying to do to this location, but they need to really evaluate their business model. The location in Colonial Heights is about the same. Since they are the only 2 Starbucks around here, it really doesn't make sense that they are run like this. I've pretty much stopped going here because of all this. I really miss the old staff and how it was run before. read more

This is a typical Starbucks with drive thru. May have been an old bank at one point with the odd drive thru. The staff is very friendly and always ask how your day is going. If an order is not correct (rare) they will fix it with no fuss immediately. Love this place. read more

Complete mistreatment at this location Saturday morning 8/23. Ordered two bagels for my kids, one with butter and one with cream cheese. I realized they have two cream cheese in the bag and no butter. Went back inside and told the girl (there were 3 working) and she told me to bring the other cream cheese back. I asked her if they were going to take my cream cheese back and sell it to someone else. She said i was only supposed to have one and i needed to return it if i wanted butter. She had an extremely rude attitude, angry even. I went to my car and came back in. She held hand out and took the cream cheese, threw it straight in the garbage and handed me butter. Again with a nasty attitude. I told her her attitude was unacceptable and she smugly said have a nice day. Pretty insane way to treat customers and im sure shes pretty terrible to everyone. read more

I was highly annoyed with this location when Friday evening I had sent my sister to go get me and my fellow coworkers some coffee because I had a buy one get one free coupon that I could use. A couple minutes later my sister called to tell me that the drive thru employee would not accept my coupon. I double checked to make sure the coupon did not say only good at certain locations, which it didn't. Once my sister arrived back at our place of business I called the manager who assured me that he would take care of it if someone came the location with my debit card. I ended up sending another coworker because I was the manager on duty and was unable to leave. The manager did nothing but give my coworker a hard time and only ended up refunding me five dollars instead of the nine dollars he should have. Needless to say I will not return to this location ever again. read more

This place is the best. Whenever I go in there they most of the time have the stuff that I want. There has only been one or two times that they did t have a cake pop gay I wanted, but they offered to get me different ones. I tend to go in there any time when I'm in the area. It's pretty convenient when I have to go somewhere really quick and they are really fast at making the drinks so I give them an A+ on that. Cause I know that's probably really hard. Overall just a great Starbucks. It's also very spacious. read more

I go to Starbucks frequently, both on and off post, and this Starbucks always gets my order right. I usually order the peppermint mocha latte and this Starbucks always has more flavor than others that I've been to. The workers are always friendly, even when they are swamped. If I had one complaint it would be that Starbucks needs to cook their bacon a little more. Y'all have a nice day. read more

Awful. The place was filthy, the restrooms a mess, the staff was rude. Avoid!

It's another Starbucks review so here we go. It was about 8:30 pm Sunday evening and I was running low on caffeine. I popped in for a fix which is a large dark roast. The lady behind the counter says how about a large medium roast. And of course I replied no I want a dark, and she replied they were out. And of course I said what beans or coffee and she said coffee. So she tells me she could make me some but it would take 5 minutes and I said no problem. If she would have said this to start with I would have already had it. So while I was waiting I got a Brownie to munch on. Well got my coffee and it was blazing hot and some kinda good. So next time I go I hope there out again so I get fresh brewed and steaming hot. But they took care of my fix until next time. I kinda like this location better then the one in Chester. It is a tad bit larger and not quite as busy and less snooty people around. So I just might hit this place up again. read more

Starbucks - Coffee & Tea Near Me - Hopewell, Virginia

Let me start by saying, I love Starbucks! I frequent them several times a week, if not everyday. I hit this particular Starbucks a lot because it is right outside of post and it is on my way to work. Almost every time I have been to this Starbucks, the employees have been either rude or act like they hate their jobs. They are not very helpful at all and talk to you like your an idiot. I do love the inside, as it is very roomy and decorated warmly. I think the management needs to start training their employees on customer service. read more

Went through the drive thru to grab a coffee and breakfast sandwich about 9am. They said they were out of spinach wraps and I asked i