Drive-thru food was great. But if you are going to put your American flag at half staff, you should ensure the tree branches are trimmed. A US Veteran. read more

Quick stop, it's McDonalds as expected, service was efficient, food was as expected... that hit of McDonald's comfort.

they didn't know nothing about cooking I found a BONE in my 40-piece chicken nugget i bout chocked on it and all of the workers are always smoking i couldn't breathe read more

I had such an odd interaction here the other day when ordering inside. I came on the Halloween pal release day in hopes to score a nostalgic bucket. The drive thru line was long and wasn't moving so I opted to go inside. Two young teens were working the register. Before I placed my order I asked to verify that they had the Halloween buckets and the girl told me she didn't know. I asked her to ask someone and the male of the two offered to help her with the sale but then got on the register and started individually ringing up the items in the kids meal. My total for a 4 pc nugget initially came out to $9 after he was done itemizing. I asked the reasoning and he said he wasn't sure how to use the register he wasn't trained. I asked for a manager. One came over and said I can't buy a Halloween pal they aren't for sale. At this point I was so confused. I just came in for a Happy Meal. I ended up using the automatic, self service machine to order. I got my Green Halloween Pal but I got cold fries, warm apple slices, nuggets no sauce and never got my drink cup. I'm not sure what they're doing at this location but they have to get it together. P.S The inside was dirty. The tables had leftover garbage and the drink station was a mess with straw wrappers and tissue papers. read more

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Bunch of actual idiots in there. Trust in them to completely mess up an extremely easy order and then be extremely useless and indifferent about it. And make you wait about an hour for some nuggets and fries. And give you the wrong sauce. And why not-- the wrong drink too! Had to go inside and fix my order myself, which is crazy. Best part about it? Had to wrestle through the mad crowd of people that just stand in everyone's way and do nothing! Everyone in there is useless. I hardly come here cus they just piss me off every time. I'm usually very understanding; I've worked in customer service myself. But they really do know how to just get on your nerves. read more

Horrible management and staff. They are so slow. I make a simple order with no changes at the kiosk and wait over 10 minutes. People that come in after me get their food first? I order the most common items they have. They have like 20 people working but you would think they have 2. The staff talk in their native language non stop it is like a big hangout for them. They never stop talking, get to work as much as you chat. I have been in the lobby before and heard the regional manager calling out this location's manager and the answers he was giving her sounded like what an 8 year old would say to their parents when they get into trouble. He is in over his head and does not have the intelligence to run this place. I think they need to start from scratch and get some quality workers in there not people who want to do nothing and hangout all day. As for the food, same as other locations, slapped together with no care. Sometimes warmer or colder than other times. The lobby tends to be dirty a lot. I understand the location is on a bus route and it is in a shopping center so you get a lot of loitering and "can I get a water cup" people who need to use the wifi or charge their phone. Maybe take 1 person from the 20 on the clock and have them clean up a bit. Kimberly's comment below nails it. The cringe face Hispanic lady is a POS. One day she stepped out of line and said something to a black man and he was about to smack her. I never would condone that but she would have deserved it. Yes they only care about chatting all day and helping their own kind. read more

LOL I came to give a horrible review and see they're already at a 2 LOL So now that this McDonald's has mostly Hispanic employees, that's the only community they provide good customer service to?!!!!! I'm waiting 3 mins. for my delivery order with not so much as a greeting. This older Hispanic lady that's there almost every morning walks past me twice. I used to think she just cleaned the bldg and fill drive thru orders, but as soon as a Hispanic guy comes in to get his order she springs into action. She's done this more than a few times but I ignored it cause I try to stay in my happy place. I shouldn't of had to but I stepped between them to tell her I was there first If you're not a nice person or don't like people, why are you in CUSTOMER SERVICE?!!!!!! Racist. read more

This has been by far the most ridiculous order I've placed from McDonald's. I've ever received from McDonald. As you can tell from my receipt I ordered a sausage McGriddle meal but did not receive the McGriddle, you guys literally just threw my hash brown in the bag and it wasn't even in its wrap. Y'all suck. Do better. read more

McDonald's - Sausage McGriddles - Burgers Near Me - Charlotte, North Carolina

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Doesn't have anything, no lettuce, no mayo, no ice cream, nothing... kinda crazy, close this place down please. Don't get me started on the long wait line... read more

Horrib service and language barrier. i wont be com back . please dont go here if you want good and fast service

Order on the App all the time and this is the only location that is constantly out of strawberry cream pie and refuses to put it as not available on the app and then try to give you Apple pie if I wanted that I would have ordered it so either I get stuck with nothing or have to get a cookie that I don't want because can't get a refund on the app then they are very nasty at the window and slam the window in your face will you try to tell them that they should take it off because you can't get a refund never have this problem anywhere else and they learn they need to learn how to take it off the app and be more respectful before they get pulled out that window read more

Eric and Omar are fantastic . The employees are exceptional the store is spotless and the food is drag . Pros : 1. You can order at the drive through , counter , or self service kiosk 2 . Bathrooms are open 3. Friendly service 4. Americano CONS : 1.None except break fast stops at 10:30. Highly recommend this fast food restaurant ! read more

Very fast and good service! Always get the order right different than the other fast food chain across the street. Great McDonald's!

I finally experienced the absolute worst now at this location. I will keep A LOT of comments to myself, except just go to a different location, the service here sucks, and the language barrier, ha! Ok thanks for paying people that much that cant even read. read more

Convenient for the commuters heading up South Tryon towards Charlotte to get their coffee and McMuffins in the morning, this McDonald's comes complete with drive through. I've rarely seen it without a long queue as people seem to love their McD's. I popped in for a bottle of water and a half hour of wifi while I waited for Mrs. K to get her hair did. The crew seemed capable enough and the restaurant was tidy. read more

McDonald's - McDonald's in Rivergate, Charlotte NC - Burgers Near Me - Charlotte, North Carolina

We don't come here too often but every time we do, we have a good experience. The employees are efficient and friendly. Much different than the experience across the street at the other fast food chain. read more

Came twice this week for breakfast, both times they had cones in front of their drive thru lanes. One of the guys in front of me got out of his car and tapped on the window and a guy inside told him that they were not serving. How can a 24hour store not be serving food during breakfast? Seems like someone just wants to get some extra hours of sleep in, so they close the lanes. read more

i usually go to this McDonald's every night. I go get coffee and sometimes even food On my way home from work. During the week the food is so fresh and good also the coffee is on point. They never mess up my order and there's a few of them that I already knows exactly what it is that I am going to order, however this was not what happened tonight. now don't get me wrong. The service was fast, but that's probably because everything that I got was old. The chicken nuggets were so hard cold and dry. My burger did not have mayo on it as I had ordered my coffee was black and it was an. iced coffee by the way and I paid for three extra sugars that I did not get. with this experience, I do believe that I might be looking for another McDonald's. Not to mention I was also overcharged. Is that it's really hard to find good help. And the weekend crew is the worst. So if you want good food come Monday through Friday. By all means avoid McDonald's on South Tryon on the weekend. Oh and Always make sure you get your receipt because they didn't give me one because they knew that they messed up my order. also, check your bags because they tried to give me someone else's order three times. Just chaotic. read more

A little busy, pre-dinner rush. The lad who took my money was professional, courteous and working hard. My burgers were hot and well prepared. Many people seem unwilling to cut food service workers any slack. When I see employees and management working hard at their jobs I feel it is my duty to honor that commitment. Hence; my review. read more

It takes a big man to admit he's made a mistake. I did. I didn't realize that the homeless man at McDonald's was a part of a scheme with 2 other people (another homeless man & a woman soliciting the money they hounded from customers at McDonald's. I think they now feel sorry because that homeless man has got mental issues and he is being manipulated by a woman he is paying in this scam. The manager I previously wrote about did apologize for publicly calling him out. It restores my faith in humanity to know that McDonald's does still help people if they can. So other than that misunderstanding the food was a 5 star. The food was fresh and the service was prompt and fast. But word of advice in order to be perfect the McDonald's employees should never argue with what a price says on the menu. This older employee did. So I have to take a star away. I wouldn't mind if she admitted she was new-but don't lie in my face and tell me I'm wrong when I am looking at the billboard at the price. read more

Just came back to this fraudulent activity location and was educated about the only cash and no sales ticket procedure they do every night... Really ! read more

I've been to this location quite a few times, you have to check your bag before driving off when going through the drive through because they often forget to put all of the items you've paid for in your bag. This location is also known to be extremely stingy with there fries...if you order a large fry don't expect the container to be full, not even half way full. (This applies no matter what size you purchase). I only go to this location when it's convenient, I'd prefer any other local Mc Donald's branch. read more

I usually go to the McDonalds by the Premium Outlets, as I've had a few bad experiences at this location. Agree with all the bad customer service issues, slow service, etc comments. It's a McDonalds, so I usually keep my expectations fairly low. However, there were dark spots on my egg from my BEC biscuit this morning that i really hope is not mold. I'll go ahead and make the longer drive to a different McDonalds read more

McDonald's - Mystery black spots on my Bacon Egg Cheese Biscuit - Burgers Near Me - Charlotte, North Carolina

It used to be you get what you pay for but as they raise the prices the food gets worse. Customer service is no good and they are out of stock on everything. Probably won't be back to this location again 2.5/10 read more

I wish that I had more good things to say about this, after the breakfast shift is over, besides the employees seem nice. After being parked, I was under the impression that all of my food would be warm. Was I wrong. The fries appeared to have been sitting for longer than the holding time, the nuggets were like rubber, and when I opened my Big Mac, the patties were dry. Also, it appeared the their Mac sauce gun was out as my bun was hardly covered. The saving grace...my husband's McRib, which appears to be what I was parked for. In summary, where is the quality control?! read more

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not good service and food and didn't is not as good as other locations. especially hot drinks!!!

i always order here and they always forget something when I come back there is this lady called Carla I think she's the messenger, today I went back to complain and she looked at me with an angry expression and when she gave Me the order I asked for ketchup she threw it, in my bad pls don't come here or order there is mostly Hispanic's there read more

Once again Ronnie the negative reviewer strikes. It is up to I, your friendly reviewer Spider-Man. When I think of McDonalds I don't think about high quality service from the underpaid employees who are just trying to get by. I think of the pretty alright food that I get and it being a fast service. I don't linger around like a creep and make fun of the employees and their appearance. If someone has a bandage on their face who cares? At least their not dripping their McBlood on my McNuggets. Overall McDonalds is pretty good. read more

This is terrible service and Attitude 5 out of 10 time my orders were missing item or wrong read more

This place is a joke. Went thru the drive thru and ordered. Got to the window to pay and the order was wrong. Told them again what I wanted and they repeated it back and changed the order. Went to the next window to get my food and it was wrong. The order placed was missing a sausage McMuffin even though they repeated it back to me. Went inside to get one and it took 10 minutes to get. Ridiculous!!!!! Everyone in the place were there to complain about issues with their orders. read more

I have been ordering doordash from here often for breakfast because of my work hours and I have a problem almost every single time even when I go there and order in person there's always still a problem I'm starting to think they see my name on the order and know it's me so they fuck it up on purpose that's what I really feel like. Like today for example how do u make a hotcakes breakfast AND GIVE ME ZERO PANCAKES WHY DO I HAVE A CONTAINER WITH EVERYTHING ELSE that comes with it. Normally the coffee is always wrong or they always miss my hash browns. Get a new damn morning manager and new morning staff cuz y'all there right now jus ain't it at all read more

Takes longer to pay than get your food. Same all over this city. Fast food? Nope! Check your bags too! read more

Thief food is ok , not that great . I only like a few things from there, A- . Not real meat , just cheap!

This was the worst customer service I've ever had, I literally asked the guy for ketchup and he looked at me like go to hell I don't wanna give you ketchup. Someone needs to take him out of the drive-through window and take his Band-Aid off of his nose, and make his ass actually work. I can't stand it when people work for fast food I don't have a damn personality, go find a job in a factory if your ass doesn't wanna work read more

The drive through worker was just making fun of the customer in front of me in line. Called them racist names while laughing. Another employee joined in and did the same thing. If this is how McDonald's treat's customers I'll go elsewhere. read more

4/7/18, I visited 14110 McDonald's ordered a quarter pounder with no onion and no pickles, with a strawberry milkshake, with no whip cream. I go to the window to pay, to not be greeted with a smile, but treated like another number. I said nothing because I understand that they may not be jovial 24/7, but when I received my food they gave me a chocolate milkshake. Instead of a strawberry, I told the man at the window, it was wrong. Instead of apologizing he just was in a daze and told another in a daze man to make a strawberry. Well, instead of giving me a strawberry, they give me a mix of strawberry and chocolate. I had to ask my daughter if my eyes were playing tricks on me. She said no. I looked at the bottom of the clear, I stress clear cup and it is chocolate, yet again. So, I go inside. I am greeted by another dazed employee, and thinking it is humorous individual, whom doesn't apologize, but has a woman remake my shake. We wait and no one seems to understand empathy towards a individual that went through a drive through and has to know come in to get the order correct. The lady makes it right, with strawberries, but was to dumb to see that it was not with whip cream, so she makes it again and it comes out a mix of flavors. So, instead of turning around and saying the machine must be malfunction, they act as if I am a spoiled princess, desperately needing a milkshake. A manager I am assuming with no name tag on, I assumed he was the manager because he didn't have. On the same shirt as others, jokingly said to the employees "Now, it is working, and it is suppose to be ripples not all strawberry" I stated it was chocolate and not strawberry. I will never visit this restaurant of shame, until they work on customer service and their lack of respect to the customer is ridiculous. A manager is to lead, not sit and be "Petty", as he called me walking out the door. People have food allergies, and pay for their order to be right and not wrong! Just shows that the lack of common Sense is lacking at this McDonald's. I give this experience a 0 out of 5. read more

So your okay with giving your customers ice cream cones that look like this? Obviously whoever made my cone could care less and was just trying to get orders out. Honestly I would have rather just not gotten one at all. read more

McDonald's - a hand holding an ice cream cone - Burgers Near Me - Charlotte, North Carolina

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I personally have never had a problem at this location and they are always faster than the Chick-fil-A next door!

I love this McDonald's I think the food is great and the service to me is good could be better though the only thing that is unfortunate is that there food can be dry and cold sometimes but other that that I Perfer the one near the outlets read more

The absolute WORST McDonald's location ever!! Employees, especially management, absolutely lack customer service... enough said! I have found them on at least two occasions to be quite rude with sass and unwelcomed facial expressions that easily provoke a customer to become irate once I get my food. Most recently, both a manager and cashier copped an instant attitude when I questioned if my order was completed properly and accurately. Let me get this straight... You have a problem with me question my order? Especially after I have past experiences where I have not received the correct order? And/or my order was filled incorrectly? Really??? Ok, then I have a solution to that issue... I will no longer be a patron at this location! It is literally around the corner from my residence, but I will gladly drive further and forego the poor attitude, the cold French fries, and getting a wrong order!! read more