Always poor service It's no fault to the minors working there- more a reflection of poor management. Bags are properly prepared, tops of bags are never folded, but worse yet- custom orders are likely to be followed improperly if acknowledged at all. Plus the evening post-work rush is poorly handled by staff - long wait times. Lastly the attitude of the girls in the back could use some work. read more

We always order breakfast through the app at least every Saturday. We are done with this location. We are on vacation so we have ordered breakfast from here 2 out of the last 3 days. Both times hubby gets home & the order is wrong. It's not as simple as checking the bag because the receipt & paper they put on special orders are correct. Two days ago I ordered a sausage & cheese McMuffin no egg for hubby & we got an eggs & cheese McMuffin. Today I ordered my usual breakfast. A bacon, egg & cheese biscuit no egg. Yes, I pay extra for the egg I don't want. I don't like eggs. I got a bacon & cheese McGriddle. I don't like the McGriddle & couldn't eat it. The receipt was correct & so was the special order sticker. My son said he has recently been getting the wrong orders as well. He drives by this location on his way home from work in the morning. He said the last few times he has gotten food the order was wrong, but correct on the receipt. This location will no longer receive our money! read more

This McDonald's is a clown show. Ordered a hamburger happy meal. Only ketchup and pickle. I got a burger patty with ketchup and pickle in a chicken nugget box, no bun, no fries, but they remembered the toy. Wow. This was a first. I waited in the drive through parking area for 7 minutes. Upon discovering the missing fries and bun, I went in to show the manager and then waited another 12 minutes for them to remake the happy meal. Wow. read more

I have gone to this McDonald's three times over the past two months each time they have got the order wrong. First a simple Diet Coke, they gave me dr.pepper. Second I ordered a vanilla milkshake they gave me strawberry. Third a caramel latte I ordered a medium they gave me a small with the cup covered in caramel. The McDonald's lobby is clean but I will warn you if you order inside it will take them upwards of 15 minutes to make and it will be wrong even with no one else there read more

Really unfortunate. The store manager Sana here decided to let us know that our children are not allowed to play on the equipment even though the playground states 4 to 12 years old. I have a special needs nephew and really really unfortunate and there's only one child playing on it. We will make sure we won't be back here even though we visit the KTR often next door. read more

McDonald's - Playground rules note 4-12 years old - Fast Food Near Me - Chandler, Arizona

I use the mobile app to place my orders and they are always very quick and they never miss. This is my fav McDonald's by far

LET ME START BY SAYINGI HAVE ALOOOOTTT of patience for service and food industry all my jobs have been customer or patient service but at some point bad service has to be unacceptable , this place has gotten an order wrong twice already for my husband and now today for me. -No salsa came in the order even although I ordered 6 salsa total -there was No round egg and bacon in my sausage McGriddle which I paid extra for each of those items -I ordered two sausage McMuffin with egg and we got only 1 with egg and 2 without egg (which we didn't order - there was egg shell in the McMuffin with egg -I ordered a burrito and there was no burrito - - I ordered it through the McDonald's app as delivery so I paid extra for the delivery only to have to go back in person because when I called I was told by the manager Ana? Sana? to come in person Then when my husband gets here he tells her she can't help that we have to complain through door dash even though it was done on the McDonald's app read more

Messed up my uber eats order. Gave me someone else's order when it's clearly has a sticker of all the stuff I ordered but didn't received. Disappointed read more

McDonald's - Not what I ordered - Fast Food Near Me - Chandler, Arizona

The new guy at the drive thru was awesome! This new staff are great with awesome customer service. They have caused me to raise my stars. My BIG BREAKFAST was perfect minus the eggs(I don't eat). I love their pancakes when in a rush and whenever I'm not in the mood to sit down at a IHOP for them. Thanks guys read more

i felt really uncomfortable and bothered by One of the workers at this establishment and she kept coming up to me and my family and said she said she was going to kidnap one of my friends and well we dont appreciate that because we came to get food not to be uncomfortable ane botherd trying to eat and she kept coming up to us while trying to eat we came to get food not to get kidnapped. read more

McDonald's - Fast Food Near Me - Chandler, Arizona

Once again I don't really support McDonald's as a corporation but my friend really wanted it so we went and picked it up.... this was the best McDonald's location so far.... so crispy and fresh and hot! read more

Gave the place another shot.... So much mayo it ended up all over all the other food! kinda think I'll start going just to order the food and see if they get anything right at any point ever. read more

McDonald's - Fast Food Near Me - Chandler, Arizona

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I recently gave a review prematurely. I ordered a quarter pounder with cheese and on the news it said that it's safe to do that now and I waited a few weeks and when I ordered the quarter pounder with cheese, there were no onions on it at all and the spicy chicken nuggets has a lot less chicken or filler or whatever it is, then usual for the regular chicken nuggets and you have to wait 15 minutes to get spicy nuggets. I also did not get all of the french fries that I was supposed to get for my family. At the price I pay for McDonald's for my family. I could get In-N-Out Burger for the same cost. read more

Food gave me food poisoning. Never ever ever go to this McDonalds. Service was slow and food was bad.

McDonald's 1090 E Pecos Rd, Chandler AZ 85225 June 19, 2021 Saturday - 7:15 AM  for breakfast 2 Adults Atmosphere - N/A Food - 4 stars Service - 4 stars Background - I really did not think I would be back to a McDonald's so soon after my massive road trips last month.  Up early and my wife wanted a quick bite before we went grocery shopping.  Three other restaurant failed us and we ended up here. Atmosphere - We used the drive thru so I am not rating this. Food Drink - I normally drink black coffee at home so I treat myself with a hot mocha while out and about.  My mocha was super hot, I finished my two sandwiches and it was still too hot. Sandwiches - I went with my standard Sausage Egg McMuffin (English muffin), this is why I go to McDonald's.  I ordered two of them and both  English muffins were burnt.  The first one was tough and chewy.  The second one was better as it was good except the over toasting.  The sausage and egg in the sandwich was what I expect.  I had to re-stack both sandwiches and they were all of components were all over the place. Service - Short and too the point, but fast. Future - Maybe. read more

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The service is good but for some reason the ice cream machine is down every single time. Just a typical, 2 star McDonald's. No surprise here read more

Stopped in at this location to have a quick bite. Drive thru was empty, we ordered a Big Mac meal and a Quarter Pounder meal. The servers were very nice and expedited the process very well. We pulled into a spot and ate our meals. These two meals were the BEST McDonalds meals we'd had here over the past 4 years here. We have eaten in McDonalds across the country and have done so because of their consistency. Lately we have wondered what had happened to McDonalds. Well this franchise is doing it right. Unfortunately, we are 30 minutes away so it won't be a regular. read more

In my 58 years of life, this was the most ridiculous experience I have ever had at any McDonalds. A little background first. It's Thanksgiving morning 2020. My wife and I are headed to relatives in the morning to start cooking. It's 9:30 AM. Yes, granted it's Thanksgiving but it's 9:30AM. There are no signs indicating the McDonald's is closed and in fact it's quite the opposite. Not only were other area McDonalds open but there were no less than six cars in the drive through and the drive through sign is on, working and lit. So we enter the drive through line and wait...and wait...and wait. Car's are slowly going through when we make it to the drive through menu display which keep in mind is on. But all of the breakfast sandwiches are sold out!!! All of them (see attached photos). The only thing that is not crossed out are specialty coffees and pastries!!! Ok, we'll that pisses me off but we're hungry so a coffee and a McDonalds Apple Fritter will have to do... So we wait again at the speaker...and wait...and wait! WFT?!?!? I yell into it "hello!" No response... This is ridiculous, I tell my wife that we are leaving. We leave the menu board, head through the drive thru and that's when we realize the place is closed!!! All the lights are on, not one sign indicating they're closed, menu board lit up and six cars in front of us and six cars behind us as we were in line. Not only that but other McDonalds in the area were open!!! I guess it was too much for management to spend 30 seconds and make a paper sign saying "Closed for the Thanksgiving Holiday" and tape it to the drive thru menu board? What a joke... read more

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Made a rare trip to McD drive-thru for a breakfast meal. They gave me just the sandwich. When I reminded them I ordered a meal, they spent a couple minutes checking their receipts and finally apologized and gave me a bag with a sandwich and hash browns. When I asked about my drink, they apologized again and gave me my drink. After I left, I discovered it was the wrong (cheaper) sandwich. Total fail. read more

I ordered four burgers, a french fry and three drinks. When I got to the food window they gave me my drinks and then parked me to wait for the rest of my food. I watched 15 to 20 cars get served in the drive-thru while I sat there waiting for my food for 20 minutes then I decided to go in, another guy that was waiting longer than me had also gone in. I walked in and asked the lady why it was taking so long. She never apologized. She just took my receipt and 7-10 minutes later another kid finally handed me my food. I checked the order and it was missing my french fries. I pointed it out to him. He said nothing and just took my bag. I did say 'and another fry would be nice for my wait' which he did give me. So 30 minutes later I'm finally leaving the parking lot and I get home and now the drinks are a little bit watered down because the ice has melted and I eat one of my burgers and then realize that they are undercooked, Hope I don't get sick! I will never return to this location again and it will probably even be a while before I go to McDonald's read more

McDonald's - Undercooked - Fast Food Near Me - Chandler, Arizona

I got the kids a chicken nuggets happy meal. When we got home , one of the chicken nuggets had a bite on it. I went back to complaint, the manager didn't even care , took the nugget and gave me a bag with nuggets. We had to throw away all the food because with covi19 pandemic , who wants to take a chance of getting infected. The kids are 6 and 9 years old . This is totally unacceptable. I filed a complaint with the health department read more

McDonald's - Fast Food Near Me - Chandler, Arizona

Horrible McDonald's no ice cream never getting orders right, Rude staff uneducated over payed read more

McDonald's - Please call this number. This store is horrible they need new managers. They are rude to you, and make you wait on phone calls - Fast Food Near Me - Chandler, Arizona

Tried to order pancakes for my 4 year old at 10:30am, right after the person in front of me ordered breakfast. Nope, they stop serving breakfast at exactly 10:30am. read more

This is my second time writing a review. I went like 2 weeks ago and the food was stale and not flavorful. On top of that the Fanta was watered down so someone is failing to switch the syrups for the sodas. I went again today and it was the same thing and the Fanta again was watered down, the food was stale and not flavorful. This is a bare minimum McDonald's. It's a McDonald's so I wouldn't usually complain but it's ridiculous. Voting for this location to be closed at this point. read more

Ordered hamburger... got cheeseburger. From the playful neglected nature of the employees and as filthy as the store is I can understand. What ever happened to cleaning glass? The McRib would be good if it only had the pickles, sauce, onions and bun.... whatever that meat is...... chicken would be better. That is mystery meat... no flavor outside whatever they inject it with. Salt. Threw away the cheeseburger , only ate half the McRib.... how far has Mc D fallen? read more

McDonald's - Ordered hamburger got cheeseburger that's a tough one. - Fast Food Near Me - Chandler, Arizona

It would be nice if y'all INFORMED your customers on what you have. Not wait till we get to the window to pay saying you "assumed I meant to say something else" Don't assume because it makes an ass out of you and me. Didn't wanna wait 10mins in line to NOT get food on my break. So thanks for not having excellent customer service. read more

DONT WASTE YOUR TIME!!! They close early constantly. I've never had a good experience here. EVER. I've been yelled at, given attitude, gotten wrong order without it being fixed easily, or the person working the window can't speak English... but back to my original reason for the complaint.........if your not gonna be open till your hours post a sign or something, that's shady and embarrassing you can't post a simple sign you closed early?? Why have business hours if you won't follow them!?!? This is not the first nor the second time I've pulled up WITHIN HOURS and been ignored due to lack of care by staff and management. While simply typing this you lost sales on 2 vehicles. Y'all should be embarrassed. Tear this location down or something cause this crew ain't it. read more

Made me wait, when the system was down for 15 minutes. Not to get my order, manager on duty knew the whole time! Don't come here, waste of time and money! read more

Service here is SLOW. What purpose is two drive thrus if they can't efficiently maintain one? read more

This review is for the man the myth the legend Alonzo. He was amazing he accidentally gave us the wrong thing but gave it to us again for free. 10/10 would recommend definitely come again. read more

Save yourself about 15-minutes (or plan for it), pick your desire. This location has a consistently slow drive-thru (15+ minute wait in line). For fast-food, it lacks efficiency and speed that defines it as "fast-food." Generally, we are willing to sacrifice quality for speed, but we all know McDonald's isn't known for "quality" food so they really only have one thing going for them and can't get that right. read more

Fix your ice cream machine... no wonder you get trolled by Wendy's. Step it up. Maybe then you would have better reviews.

Went through the drive through at lunch time. Happy Meal was missing the cheeseburger, and the fries for the filet-o-fish combo were dumped in the paper bag with the fry container laying on top of the sandwich box. Also, they only gave me about half the amount of fries. Been in here before and the play place was disgusting. It seems like this location has low standards. Will not be going back. 2 stars for at least maintaining food consistency with the chain. read more

I'd hate to complain about something as simple as mcdonalds but I always seem to be disappointed. I ordered a happy meal with a fanta. not only was it stale but it was cold and bland. tasted like someones grandmas morning breath and not to mention my fanta tasted like seltzer water. read more

How do these people exist? I order 3 happy meals (for little kids) with the nugget sauce as honey mustard. They gave them hot mustard. In a happy mean for God's sake. read more

I wish we could give a minus star! This is the closest McDonalds on my way to /from work. Once in awhile my son will want breatfast and on occasion a shake and burger. We visit with such infrequency you would think the odds of getting our order right would be in our favor ! NOPE, it doesn't matter when we go or what we order it will be incorrect or just gross (today the shake has a hair and the shake cup had a hole which prompted us to take the lid off ) barf and thank goodness for that hole! My biggest problem is the unprofessionalism of the crew or crew leader inside. There is a women always yelling either at unruly teens ordering or yelling at employees. It never fails ! I was hoping with the remodel some retraining would occur- that doesn't seem to be the case. Please Get a more mature, level headed manager/crew leader . If inn and out can do it so can you ! The young girl at the drive thru was super pleasant ! read more

This is a cool little location that does a lot of business! It's quite busy in the back & kitchen but it's extremely quaint, and youre able to enjoy the sitting area which is nicely updated. There are touchscreens for ordering and also a playplace. I like this location for their kind employees & for how low-key & chill the environment is. Please clean up after yourself since they're busy in the kitchen. read more

So I ordered from POSTMATES... and they went to this McDonald's... You guys, this place is the absolute worst... we didn't get our BBQ Sauce, Straws, Napkins or Ketchup.... The food was cold!! My Quarter Pounder was dry and cold... my BigMac had no sauce on it.... the nuggets were cold... the Frys were ok... and the Apple Pie was DRY and Cold.... please McDonald's Corporation... DO SOMETHING ABOUT THIS... Thanks read more

No stars!!! They close 20-30 min before the internet says they do. Went on a Saturday at 11:30pm and after 5 minutes waiting for someone to take my order I went to the window and the people inside ignored me. Finally someone came to the window and said we are closed. First of all why 30 min early? Second, put a sign or a cone in the drive thru so people aren't waiting for someone to take there order. Third, hiding inside is poor customer service, they clearly saw me and ignored me but I didn't leave so they HAD to say "we're closed". So rude. read more

Worst food and service. I threw up, got sick, and the employees mocked me. I'd love to see this restaurant out of my neighborhood asap. I'm not sure they have a GM, they claim they don't. They do not give out receipts either. minus six stars and I'd love for them to move. read more