Just waited 20 minutes in drive thru. Not even an apology. When I said something to the team member his response was "it isnt my fault". No but the manager that was standing next to him is responsible. Ridiculous. What is the point of ordering in app if you have to wait that long for cold food. Not even a hello when I pulled up. Just handed me drink, no straw and food. No customer service what so ever read more

Food was good. Service was also good. It took a deep and dark turn when I stepped into that bathroom. I went to clean one stall and there was doodoo doomsday. Then we couldn't clean because they were out of the paper towels. The toilet paper holder was very tilty. I could barely get my toilet paper out. read more

McDonald's - Tilted toilet paper holder - Fast Food Near Me - Cartersville, Georgia

See all

We went here tonight had the daily double it was good also order and paid for the McNuggets. Got back to hotel and they forgot them. I did get the sauce for them though read more

Best double cheeseburger ever Asked for it fresh, and it was amazing Excellent fast, friendly service! read more

Thursday early evening. Maybe a half dozen cars in the drive through. I was craving a chocolate shake. They took the order quickly... then the wait started. Looking ahead it looked like they had everybody's order wrong. We sat inline for over 10 minutes. When we finally got to the food window they had the wrong order ready for us. I said I only had a chocolate shake. They then tried to give me TWO shakes. I said nope, just one. They looked so confused. They asked if I just wanted the second one. No one in the car wanted it.. so we turned it down and left. Obviously this bunch needs more training. Bad nights like that have to be frustrating for them as well. We've eaten at this location before and the food is typical McDonalds. Meaning it is good. They keep the inside clean as well. read more

I honestly never review anywhere I go because I usually go, and go on my way but the overall understanding and kindness of Hannah who helped me at the window, and the rest of the of the staff was overwhelmingly great to the point that it got me to download this app, and leave this review. Couldn't be more appreciative of them! read more

For a McDonalds-this is a 5 star Dining Facility was clean and the restrooms were clean Parking lot was adequate Food-hot Service -staff were pleasant and the order was correct Location -about a mile off I-75, between a Shell gas station and a Race Trac gas station read more

Terrible terrible terrible. If u want to wait 45 mins before getting food with 3 people in line, this is the place!!! :)

We are working to put Christmas lights on houses and have a utility trailer. While sitting in the parking lot trying place the order. An employee or manger came outside and told us to leave we were blocking the way. However everyone could move around us easily. When he was told what we were doing. He told us nobody needs out $2. We were getting food for 5 guys. Way more than $2 for the less than edible food that they serve. That man needs a new job. I wish we had his name. I wonder if his boss knows he sent money away. Never again McDonalds. I will spend my hard earned money somewhere else. read more

Slow drive through. One car ahead of me in line. Parking lot mostly empty. Ordered three cheeseburgers on a Saturday afternoon. After I had driven up and paid, I was parked for 15 more minutes before we got the food. Food was good. read more

I went in there tonight and what I witnessed today simply made me irritated. Firstly I waited 15 minutes just to pay for my food. The wait isn't what made me irritated. It was the way the manager Mrs Sharon was treating the staff. The boy on drive-thru accidentally made a FIXABLE mistake. We're humans we all make mistakes. There was ABSOLUTELY no reason for her to treat him the way she did. She was nice to me but that means nothing if she is disrespecting her staff. I would be fired within one shift with this lady I'm sure of it! read more

We stopped in grabbed about 20 meals, great customer service, area was clean and manager and his employees were accommodating. Thanks for your service ! we will stop on our next trip through. read more

Hot fresh food fast Great service quick stop in and out even at peak times would give 10/10 definite return customer read more

McDonald's - a red box with a mcdonald's logo - Fast Food Near Me - Cartersville, Georgia

"Best McDonald's in America" -My mom This McDonald's was great! The staff was friendly, and the place was super clean. read more

Worst McDonald's around Cartersville. Poor customer service, permanently understaffed and rude employees. Struggles to stay open during later busier hours, but still advertised as a 24hr location. read more

arrived at 5am . The only thing that was fresh was my coffee. I'm heading to work with cold food‍

The fries could have been mistaken for potato noodles they were so tepid and soggy. They also omitted a drink from our order, and the server ignored our calls as she hurried back inside the store. The drive-thru was packed and barely moving, and it wasn't feasible to go through that mess a second time for the missing item. At least the burgers were okay, but avoid this place. read more

I placed a mobile order, then went through the drive thru to pick up breakfast for friends. I decided to pull into a parking space and double-check everything was correct. Mistake - I should've checked it at the drive thru window. I took it all back inside so I could explain. I ordered 3 Big Muffin Meals with bacon (you could chose that in the mobile app) and 1 Big Muffin Meal with sausage. They gave me all 4 with sausage. The person inside refused to give me the 3 bacons because, as she put it, "they put it in as sausage when you came through drive-thru and I won't change it." They also left out an egg and cheese biscuit, the butter and jellies I ordered, and no straw for the Frappe. Everything was corrected at the counter but the sausage meals. I know people try to run a scam, but I showed the person at the register there were clearly 3 ordered, then 1, meaning that 3 people wanted bacon and 1 was separate for sausage. If I'd wanted 4 sausage muffin meals, I would've just ordered 4, I wouldn't haved split them up into 3 and 1. I told her the 3 people wouldn't eat sausage, that's why I ordered 3 bacon. She would not budge. I was late at this point and in no mood to wait and argue more. Just go to the one off of Main Street on 11 Canyon Road. I go there on my way to work and they have NEVER gotten an order wrong, and they are very polite and fast. read more

Incorrect order - missing fries. Manager acted like it was our fault and was slow as frozen molasses in coming to override the register. She could have brought the fries with her but didn't. When hubs asked if she was going to get them, she said no and told another employee to get them. Pitiful example of a manager (9/16/2021 at 1 pm) read more

Went through the drive thru to get some fries. Got them and they were clearly undercooked. I went inside to show the staff that some of the fries were raw and the gentleman behind the counter showed his manager. They grabbed another set from the same batch and gave it to me. Still the same result. I had to spit it out and just throw away. What a waste of my hard-earned money. Whoever was on the fryer today was not doing a good job. read more

While I know these comments will not alert any McDonald's main stream attention, or corrective actions, this will be only a start of releasing my statement to social media outlets. Visit time 6:08 pm, no rush hour, maybe 20 guests in restaurant. Employees that should have been cleaning, etc., were standing around. Manager not engaging employees to clean, stock, etc. 1. Men's restroom, dirty, urinal had paper towels stuffed in the drain, toilet area dirty. 2. Drink serving area dirty, drink area counter dirty, sweet tea dispenser nozzle broke off canister. 3. As usual, for this store, ketchup dispenser out of service. This store seems to not have a maintenance plan, or corrective action plan. 4. Management is accountable for stores overall appearance. Since I am told this is not a corporate store, and privately owned along with the other stores in Cartersville, the owner should be ultimately held accountable for quality operations of the McDonald brands. 5. I fear truth, that this survey will fall upon blind eyes, as well as dead brains. Profits are sought at any cost to consumers service. read more

if they say fresh fries, they are giving you the crappy fries that are cold and soggy

It amazes me there is not a single table clean at this place. Service was quick enough but this place was filthy inside.

Went to dinner with my family tonight. We were all exhausted so we went to the drive thru. Came home and started eating our food only to realize the meat was cold and raw. I literally am so disgusted. My son came in the room and showed me his which was equally raw. We tried to call the store for over 2 hours and noone answered. I will be calling corporate tomorrow. Pictures attached. read more

McDonald's - Fast Food Near Me - Cartersville, Georgia

The person working was very sweet however, I'm leaving this review because the store says open 24 hours a day seven days a week I have stopped in at this McDonald's before at 2:10 in the morning to 215 in the morning due to me working in Jasper Georgia and driving home late at night and this is the only time that I have them tell me that they were closed until 4 AM for breakfast while they were all sitting outside talking. However, the employee was very sweet and complimented my dog, so I am leaving the three stars specifically for that employee, however it should really say online that they are closed between that time. I am also very confused on why I have been helped before, but this time they were closed. Just very strange to me. So 1 star for the store due to this and they have forgotten food from my orders before and I work in the industry I'm a manager myself however McDonald's is on a different level than who I work for. I don't think I've been to a McDonald's before that actually cares about the customer at all at-least not corporate or management. read more

This had to be one of the.worst Big Mac that I ever had. It was dry and Luke warm at best. The French fries were just as bad. Never going back there. They are going down hill. Service was ok as that was the better things. read more

This place I do not recommend because when I was there they workers were extremely rude and I found a bug in my coffee, I do not recommend.

The drive thru cashier was singing as she took my order to music I could hear clearly. I ordered an Egg McMuffin with regular bacon and a hash brown. I got an English muffin with bacon only. Poor attention and customer service. No napkins no thank you! The worst and it wasn't busy! read more

Went through the drive through, whoever was taking our order was very short with us and didn't let us finish giving our order. What we did manage to ask for before prematurely being given our total was two 10 piece nugget meals, one with a Diet Coke, and one with water. We weren't asked if we wanted any sauces with our meals, and we received two diet Coke's and no water, and the fries had no salt on them. read more

Not only did they miss food in our first drive thru order, when we ordered DoorDash about 30 minutes later, the fries that came were absolutely gross, over fried, tasted like they had been sitting for 3 hours, and the sprite didn't have syrup in it which means they aren't checking their machines. I consistently have issues with this place. It's only 5 minutes from my house but from now on I'll drive 15 minutes out of my way to get food. read more

This is the worst McDonald's I've ever been to. I ordered two cheeseburgers and a 20 piece nugget with buffalo sauce and honey. I get to the window they asked what kind of cheeseburgers I said a regular cheeseburger. They asked me to pull up and wait to the side I said I'm in a hurry can I just take what you have ready and I'll be on my way. They said we have nothing ready meanwhile they serve food to the two cars behind me I basically would've taken anything. Finally I go in to get my food which is sitting on the counter three people just standing around talking not moving and they had no sauce put in there they couldn't find the sauces and they were all trying to figure out which lid went on an empty cup. Lots of employees no effort to fill orders or communicate with the customers. And the man in front of me told me he got a bun with no burger in it. read more

We went in to order, but carried out to eat on our way. We ordered 3 breakfast biscuits. All 3 sandwiches had biscuits that were as hard as a shoe sole! Awful!! Also, the coffee was not fresh. It tasted burnt, as if it were the last bit before the end of pot. Totally dissatisfied with this restaurant. read more

This is a horrible McDonald's. Waited 17 mins in drive thru for a large coke and they tried to give us three different orders. After we left my daughter that was in the back seat said the pre pubescent urkel looking kid flipped us off! I tried calling back 5 times to speak to a manager and no one picked up the phone. He's lucky she waited till we left to tell me bc I would've gone in there myself and told him off. This is why there's YouTube videos of fights at McDonald's read more

By far the worst McDonalds I have ever been to. Please do not go here. CJ took our order; I usually don't name drop, but the kid couldn't put his phone down for two seconds to take care of any of his customers. However, the manager was right there and said something to him, to which he said he was tired. We waited for 15 minutes for a milk shake, a Mcflurry, and an order of fries. Please go elsewhere for your McDonald's fix. This is not the place. read more

McDonald's - Apathetic. - Fast Food Near Me - Cartersville, Georgia

This is one sorry fast food restaurant. I went through the drive-thru and ordered a sandwich small fry and an unsweet tea. They did not have any unsweet tea made so I requested my money back. Mind you..... while I'm sitting in my vehicle I hear somebody in the working area yelling at people back and forth. Very unprofessional and unorganized and unfriendly place. I'd go to Wendy Burger King or Hardee's and avoid this place. read more

This must be the worst of the worst for McDonald's. The employees are rude asses as is the management. All I wanted was a McFlurry and the machine was being cleaned at lunch time. What restaurant manager allows a ice cream machine to be cleaned at lunch? I wasn't trying to be rude but I was just caught off guard when I was told if I didn't want to order anything else there was others waiting behind me to order. And these employees want $15 per hour? I don't think so.... I give 2 stars just because the place was clean and it is McDonald's. read more

Took 30 min to order & get food; had to ask for several things (yes, that were on the receipt); how do you miss read artisan grill chicken for burger? The only cashier kept asking for help, & others just ignored her. They were not busy, AT ALL, esp for being right at a major intersection, off I-75. It was dirty, as well. I mean, when's the last time you heard of a man being afraid to use a urinal? Shame on you McDonalds for allowing one of your restaurants to be this f'd up. There's so much more that I could go on about, but I'm honestly tired of typing...esp since I'm sitting here STARVING b/c some dumbass jacked up my sandwich. I wish I could give it zero stars! read more

Terrible service. Put hair in our food said I was too fast when I spoke then purposefully read back the order slower to make my family feel stupid. read more

McDonald's - They said this was plastic and it definitely looks like hair. 0/10 would not comeback - Fast Food Near Me - Cartersville, Georgia

See all

Sometimes they are really slow even when they are not busy. They almost always get my order right and even when they don't they fix it pretty fast. The staff has always been kind and patient to my son and myself. And when the few times that they forgot to give me sauces in the drive thru when I go inside they give me extra to make up for it. read more

The last few times I have gone here for quick breakfast and coffee, they have had no burritos, no chicken for the biscuit and when I chose sausage biscuit the sausage was cold. It was about as cold as the service. read more